Outlet Moto Reviews 

1,124
•
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

Merci pour votre retour rapide. Je vous prie de m'excuser, j'ai confondu avec outletmoto.eu srl. Les 2 noms sont vraiment très proches. Rien à dire concernant outletmoto.com, je n'ai jamais c... See more

Company replied

Rated 5 out of 5 stars

Site navigation is pretty simple, they have a big inventory, good prices, fast shipping (a small mistake has been made while shipping but that was UPS' fault). User interface looks pretty old and just... See more

Rated 4 out of 5 stars

Ordered from denmark, 5-6 days then UPS delivered, only issue was UPS that just dumped the package on porch eventyhough i was home. Packaging good Jacket is good fit and quality as expected.... See more

Rated 5 out of 5 stars

I made a purchase of a Motorcycle Helmet from Outlet Moto. Price was excellent, communications and update of postage was next level. Very fast postage for over seas shipping. Thank you Outlet Moto for... See more

Company details

  1. Motorcycle Equipment and Accessories Store

Written by the company

Outlet Moto. Stock Liquidation of moto helmets, jackets ,gloves, suits , pants and boots of leading brands of motorbike clothes and accessories. Discounts up to 60%.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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No recent history of asking for reviews

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Replied to 91% of negative reviews

Typically replies within 1 week

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4.7

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(1,124)

1,041 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible customer service!

Terrible customer service!
I am extremely disappointed with OutletMoto.com and their complete lack of customer service.

I filed a warranty claim (Claim No. 1833) for a defective motorcycle helmet. I first started communicating with the company about this issue in August 2026. As requested, I returned the helmet following their instructions. According to my UPS tracking confirmation, the helmet was successfully delivered to their address in Barcelona on 2 October 2026.

Since returning the helmet, I have sent numerous emails and messages asking for an update on my warranty claim, information about the next steps, or a refund. Despite all my efforts, I have received no response. I am being completely ignored.

It is absolutely unacceptable to ask a customer to return a defective product and then stop communicating with them. I have followed their instructions and done everything required of me, yet I am still left without a solution, without a refund, and without any information about what is happening.

I have been trying to resolve this matter since August, and the helmet has been back in their possession since 2 October.

OutletMoto.com, I expect you to respond to my warranty claim (No. 1833) immediately and provide a clear explanation of how you intend to resolve this matter. I have been patient for long enough, and this lack of communication is completely unacceptable.

Based on my experience, I cannot recommend OutletMoto.com. The way this warranty claim has been handled demonstrates a serious lack of customer care and respect. On top the telephone number is disconnected, leaving all communication through email.

I hope this review finally gets your attention and encourages you to resolve my claim without any further delay.

August 15, 2026
Unprompted review
Outlet Moto logo

Reply from Outlet Moto

Hello,

We apologise and understand your frustration. Warranty processes can take a while, but in your case it has taken longer than usual, and we are sorry for the inconvenience. We have already sent you the repaired helmet and can see that it has been delivered. We hope everything is fine with it. Sometimes the repair doesn't depend on us but on the brand, which is the one that repairs the helmet even though we claim it from them at Outlet Moto. We hope everything is in order now.

Kind regards,
Outlet Moto

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Rated 5 out of 5 stars

A very serious and professional company

A very serious and professional company! They sent me a top-quality product in a very short delivery time, and it was properly packaged. I am extremely satisfied with their services and will definitely buy from them again. Highly recommended!

October 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great

Fast delivery, faster than expected. Product as described and well packed. Price was awesome 👍.

September 10, 2026
Unprompted review
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Rated 5 out of 5 stars

​"I ordered an HJC helmet

​"I ordered an HJC helmet, and the price was the best on the market. It was exactly as shown in the pictures, delivery was super fast, and everything was perfect!"

July 9, 2026
Unprompted review
Rated 5 out of 5 stars

19/20

I buy here often and 19/20 times all was great and fast so I have no other option than to give 5 star review!

July 10, 2026
Unprompted review
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Rated 5 out of 5 stars

Excuse / Apologize

Merci pour votre retour rapide.
Je vous prie de m'excuser, j'ai confondu avec outletmoto.eu srl.
Les 2 noms sont vraiment très proches.
Rien à dire concernant outletmoto.com, je n'ai jamais commandé sur leur site.
Je vais rédiger mon avis négatif pour outletmoto.eu.

Thanks for your fast feedback.
I apologize, I made a confusion with outletmoto.eu srl. Names are really close.
Nothing to say regarding outletmoto.com. I never order anything on this website.
I will share my bad experience with outletmoto.eu .

June 12, 2026
Unprompted review
Outlet Moto logo

Reply from Outlet Moto

Bonjour,

Après vérification, la commande et l'adresse e-mail que vous nous avez communiquées ne correspondent à aucune vente réalisée par notre société.

Nous sommes **OutletMoto.com**. Il est possible que votre achat ait été effectué sur un autre site au nom similaire. Nous vous invitons à vérifier le nom du magasin auprès duquel vous avez passé commande afin de contacter le bon vendeur.

Nous sommes désolés de ne pas pouvoir vous aider davantage dans ce cas.

Cordialement,

Outlet Moto

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