Excellent customer service from Ouh La La. Goods arrived promptly, well wrapped and tracked delivery via the Post Office. Such a wonderful selection of lingerie, nightwear and swim wear with matching... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Would highly recommend Ouh La La. Never easy to buy lingerie online but their product range is excellent and their customer support is second to none. Quick at dealing with orders and everything arri... See more
Company replied
Having made so many mistakes buying bras it it refreshing to find a company that can cater for a bigger size bust - and have a wealth of choice. Not always the cheapest option, but finally bras that... See more
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I inadvertently left out the house number on the address for my order and the Royal Mail returned it to sender. I contacted the sales department and even though it was my own fault, my problem was sol... See more
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Company details
Information provided by various external sources
Covid-19 Update Our online store is running as usual and we welcome orders from all over the world. Due to the impact of Coronavirus, however, there may be some delays in deliveries. We will keep you updated via email and endeavor to get your orders to you as soon as possible. Our team when packing and posting orders are following stringent hygiene requirements to ensure safety for all. - Since our inception in 2006, we at Ouh La La Limited have been committed to delivering top quality and exquisite lingerie to all customers. Today, we continue the business of supplying the finest luxury underwear through our online store, making women around the world feel confident and beautiful. With the wide-ranging stock of luxury lingerie brands including Empreinte, Wacoal, Lise Charmel and more, Ouh La La Limited provides products that best fit every need there is. Moreover, Ouh La La Limited retails fashionable clothing and offers swimwear in store to help complete the glamorous look for every occasion. We look forward to offering swimsuits and bikinis online line in early 2019.
Contact info
15 The Broadway, RH16 3AQ, Haywards Heath, United Kingdom
- +44 (0)1444 455123
- sales@ouhlala.co.uk
- ouhlala.co.uk
4.7
Excellent
2K reviews
Replied to 72% of negative reviews
Typically replies within 1 week
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Reply from Ouh La La Limited
Thank you Gillian!
We really appreciate you taking the time to leave your feedback and we will look forward to your return to our services in the future :-) Kind regards, Nicky
Very good customer service and fast…
Very good customer service and fast delivery. Will certainly order from them again
April 21, 2026
Reply from Ouh La La Limited
Thank you very much Janet! We look forward to helping you in the future. Kind regards, Nicky x
Lots of variety / selection on website
Lots of variety / selection on website. Wish there was ability to return easier - with shipping labels included.
April 20, 2026
Reply from Ouh La La Limited
Hi Tracy,
Thank you for your email.
At present, we are unfortunately unable to offer free returns. As an independent company, we do our best to keep our prices competitive while maintaining a high level of personal service for all our customers.
If there’s anything we can do to help resolve the issue or make your experience better, please don’t hesitate to let us know—we’re always happy to assist.
Thank you for your understanding.
Kind regards,
Nicky x
Visited Shop
The shop assistant was most unhelpful with no customer service!
April 30, 2026
Unprompted review
Reply from Ouh La La Limited
Thank you for your feedback.
We are very sorry if you felt your experience with us was poor. That is certainly not the impression we aim to give. Our team is always available and happy to offer advice and assistance whenever it’s needed, but we also understand that many customers prefer to browse and enjoy a little privacy while exploring our collections.
We are very sorry if this balance didn’t come across in your visit, and we truly appreciate you bringing it to our attention.
Kind regards,
Nicky
Quick delivery and beautifully wrapped.
Quick delivery and beautifully wrapped.
Unfortunately wrong size but will return for larger one.
Fourth purchase from you since discovering on line.
Thank you .
April 15, 2026
Reply from Ouh La La Limited
Dear Sandie,
Thank you so much for your kind feedback. We’re delighted to hear that you were pleased with the delivery and presentation of your order.
We’re sorry to hear the size wasn’t quite right, but we’ll be more than happy to assist with your return and help you find the perfect fit. If you need any sizing advice, please don’t hesitate to reach out—we’re here to help.
It truly means a lot to us that this is your fourth purchase since discovering us online. Thank you for your continued support.
We look forward to receiving your return and sending out the correct size for you.
Kind regards,
Nicky x
You won't be disappointed!!!!…
Excellent customer service from Ouh La La. Goods arrived promptly, well wrapped and tracked delivery via the Post Office.
Such a wonderful selection of lingerie, nightwear and swim wear with matching tops and cover ups. Vast array of sizing and pricing. There's something for everyone - you won't be disappointed!!!
April 17, 2026
Reply from Ouh La La Limited
Hello Ilona!
Thank you so much for your wonderful feedback.
We’re delighted to hear that you were pleased with our customer service, delivery, and packaging—it means a great deal to us. We’re also so glad you’re enjoying the selection across our lingerie, nightwear, and swimwear collections. We work hard to offer a wide range of styles, sizes, and price points, so it’s lovely to know that this has made a difference to your experience.
Your kind words and recommendation truly mean a lot, and we’re very grateful for your support.
We look forward to welcoming you back again soon.
Kind regards,
Nicky x
A pleasure to order from
A pleasure to order from, excellent customer service and the bra’s are great.
April 9, 2026
Reply from Ouh La La Limited
Thank you for taking the time to leave such great feedback, Laura! We are thrilled to know that you are so happy with our services. Thank you! Kind regards, Nicky x
Reply from Ouh La La Limited
Thank you so much Christine! :-)
Items purchased very good
Items purchased very good. Only criticism being delivery took longer than expected which meant I had to chase up.
April 10, 2026
Reply from Ouh La La Limited
Dear Rosemarie,
Thank you for your feedback—we’re so pleased to hear that you’re happy with your items.
We’re sorry that the delivery took longer than expected and that you had to chase this up. The recent long Easter bank holiday unfortunately impacted delivery times more than usual, but we completely understand how frustrating delays can be.
We really appreciate you bringing this to our attention and your patience throughout. We hope to provide you with a smoother experience next time.
Kind regards,
Nicky x
Reply from Ouh La La Limited
Thank you very much for your feedback! Kind regards, Nicky x
The product is terrific and could not…
The product is terrific and could not be found anywhere else neither in stores nor online. Arrived as indicated and exactly what wanted.
April 14, 2026
Reply from Ouh La La Limited
Great to hear Carola! Thank you for taking the time to leave us feedback. We look forward to hearing from you in the future! Kind regards, Nicky :-)
Reply from Ouh La La Limited
Thank you so much for your lovely feedback!
We're delighted to hear you were happy with our service, speedy delivery, and service along the way. We always aim to keep our customers informed every step of the journey, so it’s great to know that made a difference.
We truly appreciate your support and hope to see you again soon!
Kind regards, Nicky
Reply from Ouh La La Limited
Thank you so much Delia! :-)
thank you as ever for my recent…
thank you as ever for my recent purchase must say ouh la la is the best lingerie shop the service is always 100 percent .easy to deal with and helpful to me in my purchases i can't thank Nicky and claire enough for all they do i be lost with out them ☺️
April 14, 2026
Reply from Ouh La La Limited
Dear David,
Thank you so much for your recent purchase and for your truly kind words.
We’re absolutely delighted to hear how much you enjoy shopping with Ouh La La and that you’ve consistently had a positive experience with our service. It means a great deal to us to know that you find us helpful and easy to deal with.
We are both touched by your message—Thank you!
Thank you again for your continued support; it really does mean the world to us.
Warmest regards,
Claire & Nicky :-)
Excellent Communication and Quality
There was a slight mix up about delivery, and I reached out to the company (I live in Canada). They were very prompt in clarifying and reassuring me that the parcel was still on its way. It arrived as promised! A quality product just as advertised. I would highly recommend Ouh La La!
April 2, 2026
Reply from Ouh La La Limited
Dear Brenda,
Thank you so much for your lovely feedback.
We’re sorry again for the initial mix-up with the delivery, but we’re really pleased we could quickly clarify things and reassure you. It’s great to hear that your parcel arrived safely and that you’re happy with the quality of your purchase.
Your recommendation means a great deal to us, especially from overseas—it truly is appreciated.
We hope to welcome you back again soon.
Kind regards,
Nicky x
Great choice of bras at reasonable…
Great choice of bras at reasonable prices. Very helpful customer service too.
March 20, 2026
Reply from Ouh La La Limited
Dear Allison,
Thank you very much for your lovely feedback. We are delighted to hear that you love your new lingerie — it truly means a great deal to us.
We hope you continue to enjoy your purchase, and we look forward to assisting you again in the future. 💕
Kind regards,
Nicky
Reply from Ouh La La Limited
Thank you for your feedback Elisa! :-)
Superb range of choices from Ouh La La
Two more beautiful bras from Ouh La La. I ordered one to try out the company and the bra style. When all good I ordered two more. Just fabulous range of choices - styles, sizes and colours. Takes a wee while to arrive but not an issue.
April 11, 2026
Reply from Ouh La La Limited
Thank you so much for your lovely feedback, Mrs Reay! We're delighted to hear that your first order gave you the confidence to come back for more, and that you're enjoying our wide range of styles, sizes, and colours.
We also really appreciate your patience with delivery. Sadly, your order took a little longer to arrive due to the extended Easter bank holiday weekend, which can sometimes impact shipping times.
We're so pleased to hear it wasn’t an issue and that the wait was worth it!
We look forward to welcoming you back again soon 💕
Kind regards,
Nicky
Reply from Ouh La La Limited
Thank you Brenda!
Very Good Service
The first time I ordered something I received the wrong item, however it was very quickly and easily exchanged. My second order was perfect. Prices are also very competitive.
April 10, 2026
Reply from Ouh La La Limited
Thank you so much for your feedback!
We're really sorry that your first order wasn’t quite right, but we're pleased to hear that the issue was resolved quickly and easily for you. It’s great to know your second order arrived perfectly and met your expectations.
We’re also delighted that you’ve found our prices competitive—it means a lot to us. We truly appreciate your support and hope to see you shopping with us again soon 💕
Kind regards,
Nicky
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