Old Republic Home Warranty Reviews 

16,409
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Considering 2,351 reviews, reviewers had a great experience with this company. Customers frequently praise the staff and technicians for being exceptionally polite, highly professional, and extremely knowledgeable during home repair appointments. People also mention that daily repairs are handled remarkably quickly, ensuring household appliances and air conditioning systems are fixed efficiently. Some reviewers were not happy with the ongoing communication and overall support process. Consumers stated experiencing frustratingly long wait times on the phone and significant delays when trying to reach representatives for necessary authorizations. Additionally, a few individuals noted unexpected coverage limitations, extra out-of-pocket costs, and policy restrictions during their service requests.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt technician arrivals, efficient repairs, and... See more

Staff

Clients share positive opinions on staff, frequently describing representatives and technicians as... See more

Response time

Users describe ambiguous interactions with response time, as some consumers experience fast customer service... See more

Customer service

Reviewers mention ambiguous feedback about customer service, as while some people reported long hold times... See more

Product

Customers consistently note ambiguous experiences with product performance, as some reviewers highlighted... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sadly, by going through the home warranty process we were left without AC for nearly three days with 110 degree heat. Had we been able to go directly to the service provider we could have had a techni... See more

Company replied

Rated 4 out of 5 stars

i’ve had an Old Republic policy on this house for almost 20 years now… it was provided by my broker when I closed escrow for one year. I’ve renewed it every year since. In the aggregate ORHP has be... See more

Company replied

Rated 4 out of 5 stars

Biggest issue is the lack of full coverage. It seems that if I leverage an ORHP preferred vendor and there are no code updates or other non-covered services being performed, the coverage should be 10... See more

Company replied

Rated 4 out of 5 stars

The process was very simple. Our a/c condenser fan motor went out. It took a week to fix it but in fairness they did have to order the part. Unfortunately it was 105 degrees outside but we lived. Over... See more

Company replied


Company details

  1. Insurance Agency
  2. also in
  3. Home Insurance Agency

About Old Republic Home Warranty

Written by the company

While you’re building a lifetime of memories, we keep your home protected with comprehensive home warranty plans. Since 1974, Old Republic Home Warranty has helped safeguard over 6 million plan holders from the high cost of home system and appliance breakdowns. When a covered item fails, we’re here for you.

Homeowners
Real Estate Professionals
Service Providers

Owning a home costs more than just a mortgage payment.

We’re here to help.


Contact info

4.1

Great

TrustScore 4 out of 5

16K reviews

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4.1

All reviews

(16,409)

2,273 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast and smooth response

Fast and smooth response! The technician was honest and fixed my AC in no time.

September 29, 2026
Old Republic Home Warranty logo

Reply from Old Republic Home Warranty

Hi, Cheryl. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.

Rated 5 out of 5 stars

Response was very fast

Response was very fast, service diagnosis was detailed and accurate and company representative was friendly and knowledgable

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, Merrillie. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.

Rated 5 out of 5 stars

GREAT SERVICE BY ORHP

My ORHP rep, Courtney Cora, and her assistant, Nicole, were so helpful and updated me daily on the repair. Also, Mike @ Southern Services was very helpful and efficient with my a/c repair!

September 21, 2026
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Reply from Old Republic Home Warranty

Hi, Robin. Thank you for taking the time to share your experience! We hope to serve you for years to come. ~Aaron C.

Rated 5 out of 5 stars

very efficient

easy to file the claim which was handle quickly with a good appliance technician.

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, Jane. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.

Rated 5 out of 5 stars

Prompt service

Prompt service, and fixed within 2 days of reporting the problem.

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, James. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.

Rated 5 out of 5 stars

I needed a plumber to change a valve so…

I needed a plumber to change a valve so my new dishwasher could be installed without the chance of leaking since it was cracked. The plumber stated a time but was there early and got the job quickly. He also was happy to answer a few questions that helped me decide if I needed additional work. He did a great job and would recommend anytime. Plus he came a very long distance to get to my home.

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, Bonnie. Your feedback is highly appreciated. Thank you for sharing your experience! ~Aaron C.

Rated 5 out of 5 stars

Very responsive

Very responsive, home warranty was worth it, watch out for all the Junk mail you get when you close from companies claiming to be this one.

September 22, 2026
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Reply from Old Republic Home Warranty

Hi, Joshua. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.

Rated 5 out of 5 stars

Service was prompt and tech was very…

Service was prompt and tech was very professional.

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, Aris. We are thrilled to learn that you had a positive experience with us! We look forward to serving you again soon. ~Aaron C.

Rated 1 out of 5 stars

The plan is not saving me money.

The plan is not saving me money.

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, Janine. Thank you so much for taking the time to comment. We have reached out to you and hope to discuss this matter further. ~Aaron C.

Rated 1 out of 5 stars

My unit wasn’t cooling in the hottest…

My unit wasn’t cooling in the hottest month of the year so I called ORHP and filed a claim online. Was put on hold for 40 Minutes or more ,I was given the provider that didn’t work in my area.It took me three days of calling before they gave me a provider that worked in my area.
I don’t know what happened to this company it’s not accessible ,knowledgeable, and the representatives are very unprofessional so I was not happy with my service at all.

September 7, 2026
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Reply from Old Republic Home Warranty

Hi, Evelyn. Our intention is to provide the fastest, most efficient service possible. I sincerely apologize that you did not receive service to your expectation. A specialist will call you to discuss this further. ~Aaron C.

Rated 5 out of 5 stars

THE HVAC TECH WAS KNOWLEDGEABLE

THE HVAC TECH WAS KNOWLEDGEABLE, PERSONABLE AND ASSESSED THE ISSUE AND CORRECTED IT!

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, Dan. Thanks for taking the time to share your positive experience. We truly appreciate it! ~Aaron C.

Rated 5 out of 5 stars

i called Old Replublic because i was…

i called Old Replublic because i was unsure how to state the problem, the person i talked with was very helpful, plus getting the job done right away, Thankyou.

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, Vikki. Thank you for the high marks. We really appreciate you taking the time to leave a review! ~Aaron C.

Rated 1 out of 5 stars

Vendors are somehow worse then the terrible home warranty company

First company referred wouldn’t answer or call, then the next company took 3 days to respond to the request meanwhile we were without AC.

September 29, 2026
Old Republic Home Warranty logo

Reply from Old Republic Home Warranty

Hi, Kyle. Thank you so much for taking the time to provide your review. Please accept my sincere apology for the lack of communication by the independent Service Provider. We take your comments seriously and will ensure they are addressed. ~Aaron C.

Rated 5 out of 5 stars

Excellent service and very timely

Excellent service and very timely

September 29, 2026
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Reply from Old Republic Home Warranty

Hi, Kenny. We appreciate the kind words and are glad we could provide you with a positive experience! ~Aaron C.

Rated 1 out of 5 stars

Incompetent and don't care. Avoid these jerks.

First they dragged their feet on getting someone out for a problem that was causing a water leak and actively causing damage to our home. Then they assigned a service provider that told me they couldn't work on our home, and that Old Republic knows that. Then the second service provider they assigned came out and told us that they do the work that needed to be done, but that they're not authorized to do it for Old Republic, so we had to wait for them to assign a third service provider. And they were in no rush, so each time it was a delay of about 2 days, while the problem continued to get worse and do more damage. Don't waste your time and money on these guys, it'll just cost you more in the end. And they were rude in every step of the process.

August 25, 2026
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Reply from Old Republic Home Warranty

Hi, Neil. Thank you for your review. At Old Republic, we know it is important to address service concerns and provide solutions. A specialist will call you to discuss this further. ~Aaron C.

Rated 1 out of 5 stars

AVOID THIS COMPANY

I signed up for a warranty and my first claim (A/C not cooling) was assigned to a vendor whose existence could not be verified online. Upon calling Old Republic, I was then assigned a vendor (LA STANDARD HVAC INC) with a lengthy public record of numerous negative reviews, including theft and fraud.

I am unable to cancel the work request, meaning my options are to use this vendor, or pay out of pocket as if I had no warranty.

I requested to have my (never used) home warranty canceled and received a denial stating they plan to bill me for my entire $1,400 contract term despite canceling just weeks after enrollment.

AVOID THIS COMPANY AT ALL COSTS!!

September 1, 2026
Unprompted review
Old Republic Home Warranty logo

Reply from Old Republic Home Warranty

Hi, AJ. Thank you for your input. I sincerely apologize that you did not receive service to your expectation. A specialist will call you to address your concerns. ~Aaron C.

Rated 3 out of 5 stars

I like the fact that they got the AC…

I like the fact that they got the AC functioning, however , it has changed the way the AC was working so I have had to adjust to those changes. I wondered how the Technician had a replacement part with him that fit my AC, but when it comes to AC units,maybe all are one part fits all.

September 22, 2026
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Reply from Old Republic Home Warranty

Hi, Eric. Thank you for your review. We aim to provide a 5-star service experience with every work order. A specialist will call you to discuss your experience in more detail. ~Aaron C.

Rated 5 out of 5 stars

Rochelle was efficient

Rochelle was efficient, knowledgeable and kind. The process to book an appointment worked well for me.

September 22, 2026
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Reply from Old Republic Home Warranty

Hi, Patricia. Thank you so much for taking the time to share your comments! We look forward to serving you for years to come. ~Aaron C.

Rated 1 out of 5 stars

they do not really cover things that…

they do not really cover things that need it

June 30, 2026
Old Republic Home Warranty logo

Reply from Old Republic Home Warranty

Hi, Jean. Thank you for taking the time to provide your feedback. A service specialist will reach out to you to discuss this concern in more detail. ~Aaron C.

Rated 1 out of 5 stars

It takes more than 1 hours to speak to…

It takes more than 1 hours to speak to customer service and each agent explain same matter in different term and condition to spend additional expense on policy holder

September 22, 2026
Old Republic Home Warranty logo

Reply from Old Republic Home Warranty

Hi, Charles. Thank you for your review. We sincerely apologize for the long hold time you experienced. A specialist will call you to address your concerns. ~Aaron C.

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