Orchid City & Spa Ltd 

Thanks for visiting Trustpilot. Unfortunately, it’s not possible to leave a review here anymore because the company’s website has closed. Feel free to contact us if you have any questions.

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Orchid City & Spa made organising my sisters hen weekend a breeze! Sometimes it can get really hard to coordinate a large group of people and booking through Orchid city & Spa made it hassle free and... See more

Rated 5 out of 5 stars

I am writing to say a big thank you for all your help in organising Laura’s Hen Party in Leeds. We have just returned from an amazing weekend. My daughter Laura was thrilled with everything from... See more

Rated 5 out of 5 stars

We had a fabulous weekend for my daughter’s 30th birthday. The hotel was very luxurious. Dirty Martini’s was great fun, with 3 cocktails and a selection of tasty finger foods for each of us. The loop... See more

Rated 4 out of 5 stars

I booked my 40th birthday celebration weekend through Orchid City & Spa. There was 9 of us in my party so being able to add them to the payment system was so much easier than having to chase everyone... See more

Company details

  1. Tour Operator

Written by the company

Orchid City & Spa organise bespoke stylish group Spa Breaks around the UK. Luxury 5* spa hotels and boutique hotels for groups.


Contact info

People also looked at

All reviews

(50)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

Hen weekend

Orchid City & Spa made organising my sisters hen weekend a breeze! Sometimes it can get really hard to coordinate a large group of people and booking through Orchid city & Spa made it hassle free and if there were any changes or ideas I would get a response on the same day!

March 12, 2020
Unprompted review
Rated 5 out of 5 stars

Leeds 2020

I am writing to say a big thank you for all your help in organising Laura’s Hen Party in Leeds.
We have just returned from an amazing weekend. My daughter Laura was thrilled with everything from the evening in at the hotel where we had games and buffet food. The activities cocktail making at Dirty Martini a meal at The Cosy Club and Guest entry at Popworld.
Everything ran smoothly as planned. I would definitely recommend you.

Janice Leeds 2020

March 2, 2020
Unprompted review
Rated 5 out of 5 stars

We had a fabulous weekend for my…daughter’s 30th

We had a fabulous weekend for my daughter’s 30th birthday. The hotel was very luxurious. Dirty Martini’s was great fun, with 3 cocktails and a selection of tasty finger foods for each of us. The loop bar was 80’s themed and we danced all evening. There was an extensive menu for breakfast at the hotel and the spa was very relaxing and luxurious. The champagne, strawberries and chocolates topped our weekend off perfectly.

February 4, 2020
Unprompted review
Rated 5 out of 5 stars

Fabulous weekend - Hen Do

I can not recommend the girls at Orchid enough.. So well organised and just the right amount of contact but always there if you need them for any questions no matter how big or small!! Our entire weekend was such a great success :)

February 4, 2020
Unprompted review
Advertisement
Rated 5 out of 5 stars

Orchid City & Spa

Ashley, at Orchid City & Spa organised a Hen Party weekend in Birmingham for our group of 12. The weekend ran smoothly and everything went as planned. All of the activities were enjoyed by everyone in the party and the venues we went to were all of a great quality. Ashley was very helpful and we would definitely recommend using them.

January 15, 2020
Unprompted review
Rated 5 out of 5 stars

30th birthday weekend

I cannot thank orchid city and spa enough for what was organised, I had booked a group of 8 for a trip to London, we all had a brilliant weekend without the hassle of making sure everything was booked. All the stress of making sure everything was covered was handled, they tailored my package to what was best suited for my group.
I would highly recommend orchid city spa and will most certainly be returning for future breaks away.

January 13, 2020
Unprompted review
Rated 5 out of 5 stars

Thankyou so much for all your help with…

Thankyou so much for all your help with booking such a wonderful hen party!
Everything was organised for us even down to the dietary requirements that I specified. Everyone commented on what fabulous venues and extras were arranged for us. The quotation was kept within our budget, booking and payment was very easy, and any queries I had, the team were happy to help. I will definatly be booking with yourselves in the future.

October 31, 2019
Unprompted review
Rated 5 out of 5 stars

Great weekend in Bath

Great weekend in Bath for 11 ladies on a getaway break. Orchid Spa put together a lovely itinerary and took away all the hassle of doing everything ourselves. Good communication and a very easy to use payment portal which gave each individual the opportunity to spread the cost should they wish. Would not hesitate to use them again.

October 28, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great weekends away

I used this company to plan my friends Hen doo and it was absolutely fantastic. The team are very organized and cater for your needs and individual requirements. They had no issue with changed and everything ran very smoothly, so much so that I am using them again to plan my friends birthday. Highly recommended service for a great girlie weekend 👍

October 24, 2019
Unprompted review
Rated 4 out of 5 stars

Hen Weekend

I attended a Hen weekend organised by this company and thought it was A very well organised hen weekend away. Lovely choice of hotel and afternoon tea was very relaxed.
The mix your own drinks at revolution on the evening was fantastic.
Would definitely recommend the company and I’m in fact using them to plan a friends hen weekend.

October 22, 2019
Unprompted review
Rated 5 out of 5 stars

SO stress free from beginning to end...

SO stress free from beginning to end...

Fantastic hen do for my best friend - organised by Liz & Ashley!
Separate log ins so everyone could pay month by month..
Very classy & LOTS of acitivies to choose from, 5* food at our hotel in oxford - catered for all needs and tastes!
Friendly service, and quick replies.
Would not hesitate to book through & recommend Orchid City & spa again!
THANK YOU!!

October 21, 2019
Unprompted review
Rated 5 out of 5 stars

I booked my 40th birthday celebrations…

I booked my 40th birthday celebrations with orchid city and spa and couldn’t ask for a better way to book a package...there were 8 of us and it all went really well especially arriving at the places they had booked for us...and most of all the payment system was great instead off payment a big amount in one... will DEFINITELY be using yous again...xx

October 18, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

joint 30th celebrations for party of 12

I recently booked a girls joint 30th birthday weekend through orchid city & spa for 12 people. The weekend included 2 nights stay at village hotel, 3 course meal at tigerlilly, 2 25 min spa treatment with glass of Prosecco & light lunch each, booth with drinks at revolution - all in Edinburgh. I have to admit I was kind of expecting something to go wrong somewhere as it was large group... Every event went smoothly with zero glitches, literally couldn’t fault orchid city & spa at all, I would 100% recommend booking through them, it’s great value for money & they basically do all the leg work for you! Thanks to Ashley Baker for being our event planner, communication was impeccable & no question was left unanswered!

October 17, 2019
Unprompted review
Rated 4 out of 5 stars

40th birthday Leeds

I booked my 40th birthday celebration weekend through Orchid City & Spa. There was 9 of us in my party so being able to add them to the payment system was so much easier than having to chase everyone for money. The hotel was lovely & every place we booked was expecting us. Everything was well organised & communication excellent - I would recommend Orchid City & Spa to book for a large group.

October 14, 2019
Unprompted review
Rated 5 out of 5 stars

Hen weekend

I had booked a hen weekend for 12 girls I leeds though orchid city&spa and could not fault them. The hotel was amazing all the all the activities were aware of us and there was no problems. Email communication was very efficient and all my questions were answered. Thanks again! Would definitely book again!

October 8, 2019
Unprompted review
Rated 5 out of 5 stars

I recently used orchid city & spa to organise my cousins hen do.

I recently used orchid city & spa to book a hen do. They were really helpful and provided us with an amazing packaging to suit us perfectly and at a great price!!
Would definitely recommend them, especially for large groups as it saves you having to pay for everyone and then spend weeks chasing people for money! Everyone gets their own login and pay as they want to. So much easier!!

October 4, 2019
Unprompted review
Advertisement
Rated 5 out of 5 stars

ABSOLUTELY amazing service.

ABSOLUTELY amazing service.
Sorted everything for my best friends hen.
All we did was show up and enjoy it!
Nothing was to much trouble and I was talked through everything.
Can’t recommend enough!

October 2, 2019
Unprompted review
Rated 4 out of 5 stars

Some hiccups but a good weekend overall.

We had a good experience booking our friend's Hen-Do with Orchid City. The consultants we spoke to were friendly and helpful as well as accommodating with our needs and what we wanted from the weekend.
I believe it was good value for what we got in the package although it is worth shopping around independently as we found we got a better deal with dinner when we went and did it ourselves.
Overall the weekend went pretty smoothly, however the initial check-in at the hotel was a little stressful. Firstly the hotel couldn't find out booking as the reference we had from Orchid City didn't match the reference for the hotel and when I gave my name they said there was only one room booked instead of the 6 rooms we did book. Turns out they booked them under individual names instead of a group booking but that wasn't communicated to us. Also once the booking was found the hotel claimed we needed to pay the balance however we had already given the money to Orchid City a month previous. Just seemed that there was a lack of communication between the hotel and the company. This was all resolved fairly quickly and we were given a free upgrade for the bride because of the inconvenience but I would've preferred a less stressful start to the weekend.
Also the parking charges are out of date on the Orchid City documentation however the hotel honoured the price we had been given.
The weekend was great and the hotel was lovely.
Everyone had a fantastic weekend and I would use this company again

September 5, 2019
Unprompted review
Orchid City & Spa Ltd logo

Reply from Orchid City & Spa Ltd

Thank you for the feedback Sarah, we love hearing that the group had a fantastic weekend. It's great to know that our team were helpful and friendly when planning your friends hen do. I am sorry to hear there was some confusion around check in, once groups have provided a rooming list which we ask for in advance all rooms are held under the individual group members names. I am glad that the hotel were quick to solve the confusion and they offered you an upgraded room complimentary.

We would love to plan another weekend for you, do keep us in mind.

Team Orchid x

Rated 5 out of 5 stars

The girls at orchid city & spa planned…

The girls at orchid city & spa planned every detail for a birthday weekend in Newcastle. It made everything less stressful. As a group of 10 girls we had the most amazing weekend! Thank you Charlotte and Amanda.

September 3, 2019
Unprompted review
Orchid City & Spa Ltd logo

Reply from Orchid City & Spa Ltd

We are really pleased you had such an amazing weekend Anita. We love knowing that we made booking your hen weekend less stressful – thanks so much for your review.

Team Orchid x

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look