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Orchard  Reviews 794

TrustScore 4 out of 5

4.2

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, often highlighting their ability to make complex processes clear and smooth. The service provided is frequently described as efficient and well-organized, with many people appreciating the seamless experience of buying and selling homes. Reviewers also commend the customer service for being responsive and supportive throughout the entire process. However, some customers were dissatisfied with the pricing, finding it to be high. A few other people also felt that the location was not as described or difficult to find. Additionally, some reviewers mentioned issues with communication and a lack of transparency regarding financial expectations, leading to unexpected costs.

What people talk about most

Staff

Customers had positive experiences with staff. Many reviewers praised the professionalism, helpfulness, and... See more

Service

Clients share positive opinions on service, particularly praising the ease and smoothness of the home buying... See more

Price

Users describe ambiguous interactions with price. Some customers report significant financial losses,... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight agents like... See more

Location

Consumers find location to be ambiguous, with some praising specific agents like April in Austin, TX, for... See more

Based on these reviews

Rated 4 out of 5 stars

Our agent did a terrific job selling our home and finding a buyer who would work with us as our new home was being built with no defined completion date. Ultimately we vacated and closed on our old ho... See more

Rated 5 out of 5 stars

Casey was fantastic! She was able to explain everything clearly to us. Her suggestions, pricing, were spot on. An added bonus, she made us feel like family!!! The entire process of buying a new ho... See more

Rated 5 out of 5 stars

Karri Christensen, helped us during the sales of our house. She was very professional, honest, straightforward, and her knowledge of regulations and paperwork requirements was top notch. She made the... See more

Rated 5 out of 5 stars

Eric was absolutely amazing helping me find my new home in Scottsdale. From the beginning, he was extremely friendly, professional, and always available. He answered all of my questions with patie... See more

Rated 1 out of 5 stars

A relative of mine used Orchard while in a desperate financial situation and deeply regrets it. He believed he understood the contract, but the fine print was manipulative — and neither the company... See more

Rated 5 out of 5 stars

We knew the kind of property we wanted, but not where we wanted to locate. Cody listened and asked questions that made clear what options were available. The next day he presented several possibilitie... See more

Rated 5 out of 5 stars

I had a great experience working with Orchard - and especially Jennifer Roberts, our agent! Our house was on the market for a few months, and she really helped us navigate this crazy market. The proce... See more

Rated 5 out of 5 stars

Karri Christensen rocks. Enough said. She’s direct, honest, and treats you fairly. Where other agents blow smoke, Karri’s 20+ years of experience shine. She returns calls promptly and works very hard... See more

Rated 5 out of 5 stars

We were interested in Orchard's "Buy Before You Sell" program. Agent Jack DeButts explained it well before we listed our home for sale. We were able to list our home, buy another and move, exactly as... See more

Rated 5 out of 5 stars

We had a great experience with Emelia Reynolds! As and buyer's agent, I really appreciate when the listing agent makes a transaction smooth, professional and collaborative and Emelia did that. S... See more

Rated 5 out of 5 stars

My Realtor Eddie was awesome. He went above my expectations trying to get things handled so I could finally close. I didn't actually meet anyone else from Orchard, but received emails regarding th... See more

Rated 5 out of 5 stars

Ashley did a great job assisting us through the process. The whole team at Orchard did a wonderful job. Ours was not the easiest purchase and sale but the team at Orchard did everything in their power... See more

Rated 5 out of 5 stars

My realtor Jacque Maloy was able to sell my condo while everything around me is still languishing on the market. Although I didn't get as much as I wanted, I understand it's the down market. I hired J... See more

Rated 1 out of 5 stars

I purchased a home in Houston marketed as “move-in ready,” but it quickly became clear the seller had used cheap, shortcut renovation tactics purely for profit. Latex paint was slapped directly o... See more

Rated 5 out of 5 stars

We worked with Tammie Fischer both selling and buying a home and we can’t say enough good things about her. We would work with her again in a heartbeat. Before listing our house we interviewed thre... See more

Rated 1 out of 5 stars

If I could give Orchard and Kaycee Ragland their Realtor in the College Station a less than one star, I would. Do your due diligence and have an attorney review in detail every detail of the transact... See more

Rated 3 out of 5 stars

The ease with selling my home was nice but in the disappointed. However I was seriously misinformed on what I could expected financially if the house sold at the 90 day mark. Initially I was as told t... See more

Rated 5 out of 5 stars

My husband and I had been putting off selling a rental property because it felt daunting to try and do it from out of state, but this year we really wanted to move on, so we listed with Karri Christen... See more

Rated 1 out of 5 stars

Kari Christensen was disappointing. She wasn’t prepared with her technology at the first meeting and described the house way off the mark. She called it “mountainous and secluded” when it’s clearly in... See more

Rated 5 out of 5 stars

I reached out over a year ago just to get the info, and they set me up with Jack Debutts to help me. Jack was extremely patient with me while we went through the process. He is very knowledgeable an... See more

Rated 2 out of 5 stars

she is not pushing the house like she should, she had a open house that she had someone else do with no signs. she said orchard would only pay $700 k when orchard gave me in writing for 875 k she has... See more

Rated 1 out of 5 stars

Contacted once asking for info. Decided against and since have been called and texted many times. Common sense says after first few no calls, should mean something. Poor business management.

Rated 1 out of 5 stars

I do not recommend using this company. It was very stressful and you could potentially lose a lot of money if your house is not sold within 4 months that they required. You have no control of the pr... See more

Rated 5 out of 5 stars

Orchard provided fast and effective service in selling my mother's home. Agent Carlos Jaquez and administrator Mallory King were open, responsive, and active in ensuring we received the service we wa... See more

Rated 5 out of 5 stars

Very satisfied with the Orchard experience…My Sales agent Ken Boyd did a fantastic job from start to finish.. also, their marketing is top notch.. Would strongly recommend this company..!!

Rated 5 out of 5 stars

My experience was flawless. Julia was amazing and with me at every stage of the process from the day I went under contract, which was within 24 hours of my home listing it took about two months to get... See more

Rated 5 out of 5 stars

Briana helped me sale my home for top dollar, she is very professional, knowledgeable, and helped me remain at ease with the whole process. I would highly recommend her. Tammy Wright

Rated 5 out of 5 stars

My agent Xavier Hernandez was very knowledgeable and kept me informed with all aspects of selling the house. His experience and his advice were very helpful and spot on. He was always very professiona... See more

Rated 5 out of 5 stars

Selling my house with Orchard was a pleasant experience despite the overall stress of moving and buying a new home out of state. The best part was working with my agent, Janice Breau.

Rated 5 out of 5 stars

I had a wonderful experience selling my home in one if my most toughest seasons of life. Orchard and Agent Greyson provided top tier treatment from start to finish. I honestly can say without them, I... See more

Rated 5 out of 5 stars

I’m working with Janice Breau .Fast service, professional working and helpful. Fast response and provide support what you needed. Easy phone calls have some one always pick up not talking to machine

Rated 5 out of 5 stars

Ashley Rangel was my realtor and helped me sell my house. She is so professional. She checks up on you and make sure you’re not stressed in anyway. She took care of everything. I’m in a whole differen... See more

Rated 5 out of 5 stars

My experience with Orchard was outstanding! Before we contacted Orchard, the experiences we had with multiple local realtors were horrendous to say the least. As soon as we started worked with April w... See more

Rated 5 out of 5 stars

Our realtor was fantastic in every possible way. She gave excellent t suggestions and was very hands on. I was extremely pleased with all aspects of the sale and have recommended her and Orchard to ot... See more

Rated 5 out of 5 stars

Lynn Young made our selling experience so easy. This was our first time selling a home and she made it seamless. There were a lot of factors going into this transaction since we were moving out of s... See more

Rated 5 out of 5 stars

Kennedy was a great assest - I'd lived in my home for 25 years and the process of selling after we were out helped so much - plus I have two dogs. Kennedy helped every step of the way. No question to... See more

Rated 1 out of 5 stars

If I could leave a negative star review I would. Me and my family had the worst experience selling with orchard. They did not explain certain processes like they should've. All they wanted was more mo... See more

Rated 3 out of 5 stars

Sign not very visible from the street! We circled 10th Avenue 4 times looking for location. There was No parking lot that was aligned with the Orchard restaurant that I went to a couple of years ago... See more

Rated 5 out of 5 stars

This is my second time using orchard, Christine Harvey is excellent in her job, she is dedicated to her work and she is very knowledgeable and helpful. I had her the first time I sold my house and she... See more

Rated 5 out of 5 stars

I was ready for a bigger place, trying to figure out how to buy and sell at the same time was stressing me out. I saw Orchards add on tv and Facebook. I called for information, and ended up working wi... See more

Rated 1 out of 5 stars

I had the displeasure of working with Cindy Benn from Orchard. I told her my husband and I are looking to sell as fast as possible and we are not interested in buying since we are moving out of... See more

Rated 1 out of 5 stars

Unfortunately, I trusted and listed my house with orchard. I provided the truth about the property’s issues and expect the listing agent, and orchard had a fiduciary responsibility to provide the tru... See more

Rated 5 out of 5 stars

Paul and Latesa were very helpful and responsive during the entire mortgage process. The whole Orchard team made our buying and selling process very easy.

Rated 5 out of 5 stars

We met with Karri Christensen and she was immensely helpful in explaining everything to us in a way that helped us understand our options. We're so thankful!

Rated 5 out of 5 stars

Tiffaine, was wonderful and informative through the whole process. She was there to answer our questions & to make sure we got a fair offer from the buyer.

Rated 5 out of 5 stars

Smooth from start to finish and everyone involved through the entire process was knowledgeable, courteous and responsive!! They made a very stressful process much smoother and less stressful. I highl... See more

Rated 5 out of 5 stars

Orchard made the home-selling process feel smooth and organized from start to finish. Their team communicated clearly, handled the details professionally, and kept everything moving without stress. I... See more

Rated 5 out of 5 stars

Everything went as I was told. There were no surprises and the staff was timely in the purchase of new home as well as sale of old home. Made it very easy to move first. The rep/realtor Frank had a ca... See more

Rated 5 out of 5 stars

Gladys Campos was the best and helping me with my cell for my home she works with Orchard homes and she did a phenomenal job thank you Ms Gladys Campos

Rated 5 out of 5 stars

My realtor was very personable and knowledgeable. When I first met with her, it was for information, but I felt so comfortable that I decided to list.


Company details

  1. #9 of 10 best companies in Real Estate Agency
  2. #8 of 11 best companies in Real Estate Agents

Written by the company

This page has the latest Orchard reviews from our customers across the country. Orchard makes home buying and selling simple and stress-free. Whether you're a home buyer, home seller, or both, Orchard has created a service to help you avoid many of the obstacles associated with the traditional real estate industry. With Orchard, you'll never miss out on a great home because you haven't sold your current one. You can skip the showings and move into your new home right away. Our team of real estate experts will take care of your home sale and ensure you sell for top dollar on the market. Check out these Orchard reviews to get a preview of our stress-free experience. Our services are available in several markets across Arizona, California, Colorado, Georgia, Florida, Tennessee, Texas, and Washington state.


Contact info

4.2

Great

TrustScore 4 out of 5

794 reviews

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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Great Service

Our realtor was great and the team that helped with the closing process explained every step and made it easy.

March 24, 2025
Rated 5 out of 5 stars

Thank you for making this so easy!

I honestly could not be happier with who I went to. David Jones and the entire team made this process SO easy and smooth. I never felt stressed once during the whole process. I have been telling everyone how amazing the experience has been, and how much I loved this process. I felt welcomed and respected. They were so nice to get along with, and helped me throughout the whole process. Thank you for being amazing!!!

March 11, 2025
Unprompted review
Rated 5 out of 5 stars

Well it was Stacia Hudson that made my…

Well it was Stacia Hudson that made my experience the best ever. I can’t begin to tell you how wonderful Stacia was when we first met. We talked and she really got on board and made my dream house possible. I was really under the wire to close on my house and Stacia made it happen.

March 10, 2025
Rated 5 out of 5 stars

Great personell

Orchard provided us with Kelli Burke who explained the procedure and helped us through a very stressful time. Orchard made it possible for us to sell and purchase.

March 10, 2025
Rated 5 out of 5 stars

Maggie Garza is phenomenal!

I am currently working with Maggie Garza and she has been an absolute blessing. She listened to my situation and provided me all the information I needed to make an informed decision. She has helped me so much throughout this process I could not imagine working with somebody else. I highly recommend you work with Maggie when buying/selling your home.

March 9, 2025
Unprompted review
Rated 1 out of 5 stars

Dont use this service its piss poor from my experience!!!

I was made an offer on my home and was going to accept this offer when the realtor/salesperson was explaining the processes of the different type of programs. She assured me she can sell my house at this inflated rate so, I went with her selling my home only to reduce the price and again requested we reduce again now we would have been below the offer price!

The type of behavior suspect at best and I have every intention on pursing this legally.

This was a piss poor performance and i should have realized this when she showed up with fuzzy flip flops to install the sign.

i will warn other sellers of the practices used and the Quality of the talent orchard possesses. I lost the home that we made an offer on a house in NC. because of the long delay in selling this home.

This is shameful!!!!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Working with Katie Brooks was the best…

Working with Katie Brooks was the best experience ever! She's a true professional who listened to my needs and provide multiple solutions. She had my house sold in less than a week! She also did fantastic helping me through the process.

February 22, 2025
Rated 5 out of 5 stars

Our listing agent

Our listing agent, Brooke Ray, was absolutely phenomenal! She went way above and beyond in her efforts to help and support our sales of our two rental properties. We just cannot say enough good about Brooke and the whole Orchard team!
If you are in the Houston area then Brooke is the one that you will want to be requesting as your agent!

January 6, 2025
Unprompted review
Rated 5 out of 5 stars

Paul and his whole Team did an amazing…

Paul and his whole Team did an amazing job to make purchasing our new house smooth. We have Cats and didn't want to deal with all the Showings and the other stuff that comes with selling a house. We were able to find and close on a new house in about a Month from start to finish. We would recommend Paul and Orchard to any of our Friends and Family!

February 10, 2025

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