Oral-B Reviews 2,721

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 242 reviews, reviewers had a great experience with this company. Many customers found the ordering process to be quick and easy, appreciating the clear website navigation and various payment options. Reviewers also highlighted the good prices and deals available, making their purchases feel like a great value. The products themselves, particularly the toothbrushes, were often praised for their quality and effectiveness in maintaining oral hygiene. However, some people experienced issues with the website, including difficulties with discount codes, address forms, and login attempts. There were also concerns about product longevity, with some toothbrushes experiencing battery degradation or other malfunctions relatively quickly. Additionally, some customers found the differences between various product models and their features unclear on the website, leading to confusion.

What people talk about most

Product

People report ambiguous experiences with product, with many expressing satisfaction, praising the quality and... See more

Quality

Reviewers highlight ambiguous aspects of quality, with many praising the product itself, noting it meets... See more

Order

Customers had ambiguous experiences with order, with many finding the ordering process easy and simple, often... See more

Price

Clients share ambiguous opinions on price, with some reviewers finding prices to be very reasonable and even... See more

Website

Users describe ambiguous interactions with the website, with some finding it user-friendly and easy to... See more

Reviews shaping this summary

Rated 4 out of 5 stars

After finalization of the order the confirmation said that the delivery would be delayed ‘due to high demand’. This did not feel very customer friendly to me. However, I received a quick response to... See more

Company replied

Rated 4 out of 5 stars

Ordering went fine. One side note. Subscribing for the newsletter gives you 10% discount. But you can only apply it when you have an account. The sites UI is clear. good navigation and fast done with... See more

Company replied

Rated 4 out of 5 stars

It was 5 stars but unfortunately you are forcing me to write something useless here, hence 4 stars now. I'm not joking, it's a valid criticism of the site and my experience.

Company replied

Rated 4 out of 5 stars

In general, everything was great, only the application of discount codes on the website isn't very intuitive. I had two discount codes for two different products, but I could apply only one at a time... See more

Company replied


Company details

  1. Health & Medical

Information provided by various external sources

Ontdek de elektrische, manuele en op batterijen werkende tandenborstels van Oral-B. Lees belangrijke informatie voor mondhygiëne en een gezonde glimlach.


Contact info

3.8

Great

TrustScore 4 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Quick and easy ordering!

Quick and easy ordering! I received my new IO 10 toothbrush, but I'm a little disappointed! I'm sure that when I placed the order there was a promotion for these brushes or above a certain amount that you would get free brush heads! But I don't have any gift!! I'm disappointed!

May 3, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 5 out of 5 stars

Nice products

Nice products, trusted brand

May 2, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 5 out of 5 stars

Great products and fast delivery

Great products and fast delivery! Very competitive prices - thanks to a special dentists' action.

April 28, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,Natalia

Rated 1 out of 5 stars

Ordered

Ordered, paid, got confirmation. Couple of minutes later a cancellation of the order without any reason.

April 30, 2026
Oral-B logo

Reply from Oral-B

Hello,

We regret your order was canceled shortly after confirmation and without explanation. We appreciate you bringing this to our attention, and we will investigate.

A message has been sent to your account.

Kind regards,
Liam

Rated 1 out of 5 stars

long waiting time

April 28, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for taking the time to leave your review.

I have investigated your issue and sent a message to your account, please see this when possible.

I look forward to resolving this for you.

Kind regards,
Liam

Rated 5 out of 5 stars

Easy and smooth working website and…

Easy and smooth working website and order process

April 27, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this kind of feedback from our loyal customers.

Your feedback helps us maintain and improve our services, and the team will be delighted to read your kind words.

If you have any questions, please don’t hesitate to contact us — we’ll be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars

Great info

Great info , knowledgeble expertise

April 24, 2026
Oral-B logo

Reply from Oral-B

Hallo,

Bedankt voor het achterlaten van uw beoordeling!

Het is altijd een genoegen om dit soort feedback van onze loyale klanten te ontvangen.

Uw feedback helpt ons om onze diensten te onderhouden en te verbeteren, en het team zal erg blij zijn om uw vriendelijke woorden te horen.

Mocht u vragen of opmerkingen hebben, aarzel dan niet om contact met ons op te nemen — wij helpen u graag verder.

Zorg goed voor uzelf en nog een fijne dag gewenst.

Met vriendelijke groet,
Natalia

Rated 5 out of 5 stars

👌🏼very good!

April 24, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this kind of feedback from our loyal customers.

Your feedback helps us maintain and improve our services, and the team will be delighted to read your kind words.

If you have any questions, please don’t hesitate to contact us — we’ll be happy to assist.

Take care and have a lovely day.

Kind regards,
Natalia

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

I love oral-b and my new io 9 electric…

I love oral-b and my new io 9 electric toothbrush.
I used to have Oral B Genius 2000 but it broke.
The new brush meets my requirements and expectations and I really like it, and the pink color too.

April 8, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 4 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Service and customer intimacy was…

Service and customer intimacy was great. Website is clear.

April 6, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our valued customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care, and have a lovely day.

Kind Regards,
Sue

Rated 3 out of 5 stars

The app doesn't complete the experience…

The app doesn't complete the experience with Samsung fold 7

April 2, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.  

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.  

Kind regards,  
Kayleigh

Rated 3 out of 5 stars

Too many options, little help

All available options, packages, colours etc avail, but extremely difficult to make up your mind (select what you really need).

April 1, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for taking the time to leave your review, we value and appreciate your comments.  

We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.

Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.  

Kind regards,  
Kayleigh

Rated 2 out of 5 stars

Very unpractical website and not…

Very unpractical website and not customer friendly to order. Was redirected multiple times, fill in fields make no sense. Took me multiple times to get my order finalized.

March 31, 2026
Oral-B logo

Reply from Oral-B

Hi Stella,

Thank you for leaving your review.

I am sorry to hear that you have had an issue with placing your order. I have investigated this further and contacted you via your account. Please log into your account at your convenience to receive my message.

I look forward to getting this resolved.

Kind Regards,

Ben

Rated 5 out of 5 stars

order went fast

order went fast. Advice through dentist to buy one.

March 25, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

Rated 5 out of 5 stars

Ordering.

It was very easy to place the order.

March 21, 2026
Oral-B logo

Reply from Oral-B

Hello,

Thank you for leaving your review!

It is always a pleasure to receive this feedback from our loyal Customers.

Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.

Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.

Take care and have a lovely day.

Kind Regards,
Sue

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