Ordered the Almira necklace from this place and I emailed them because on the website they said UK Shipping is 4-8 days and it's been way longer than that which is so misleading. They haven't replied... See more
Company replied
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Review summary
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I ordered a tennis name necklace but received a simple gold necklace. I asked for a refund or resolution but keep getting the same message. Customer Care is reviewing it. Decided to just ask for a r... See more
Company replied
I’ve emailed over 10 times about my tracking and all I get back is they are experiencing really high volume of emails and it will take 72 hours for a reply! Still had no response from them ! Then when... See more
Company replied
Awful customer service. My parcel was stolen and they’ve refused to refund or replace my item as it’s shown as “delivered”. I’ve explained it wasn’t. I ordered this item months ago for a birthday pres... See more
Company replied
1.6
Bad
245 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically takes over 1 month to reply
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I’m back with YET ANOTHER REVIEW.
I’m back with YET ANOTHER REVIEW.
Opulent Vogue has still not refunded me for my undelivered order. They said they’re looking at why the refund hasn’t been processed.
No reply from them, not surprising. I want my money back.order 44842
May 3, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially while still waiting for your refund regarding Order 44842.
We sincerely apologise for the lack of updates and communication you’ve experienced. This is certainly not the level of service we aim to provide.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number (44842) and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
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This company is a scam avoid at all…
This company is a scam avoid at all costs they assign you a fake or no tracking number then say delivered with no products actually being sent please I was scammed out of nearly 200 dollars I will be contacting shop pay to suspend pay services with them and putting in fraud charges with my bank no way to reach customer support and no response do not spend money here
April 28, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and concerning this situation must be.
We sincerely apologise for the issues you’ve experienced with tracking updates and communication. This is certainly not the experience we want for our customers, and we take concerns like this very seriously.
We would really like the opportunity to properly investigate your order and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number, tracking number, and the email address used for the purchase, and mention your review so our team can prioritise your case and provide you with an update as soon as possible.
Kind regards,
Opulent Vogue Support Team
horrible customer service
I ordered from this website in February was so excited to get my jewellery as i'm a big fan and saw it being advertised on tik Tok the tracking said delivered but nothing came and I emailed them multiple times and a woman by the name Mary azote said she would find out what happened and get me my parcel she hasn't replied back since the 9th of march. £40 has literally gone down the drain they reply once and then go Mia. trust me save yourself the time and money and don't buy from this website.
March 9, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this must be after waiting so long for your order.
We sincerely apologise for the lack of follow-up communication regarding your case. This is certainly not the level of service we aim to provide, and we understand your concerns after your tracking showed the parcel as delivered but nothing was received.
We would really like the opportunity to properly review your order and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
Terrible quality
Terrible quality! Ordered two different bracelets and they’ve lasted a matter of weeks before falling apart. Their website says lifetime guarantee…..if only someone would reply to my refund/exchange request. Claim they’ll get back to you in 72 hrs. I’ve now sent 5 emails over the last month and nothing back. Scammers!!
May 13, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and sincerely apologise for the frustration and disappointment this has caused.
We completely understand your concerns, especially after experiencing issues with the quality of the bracelets and then not receiving responses regarding your refund or exchange request. This is certainly not the level of service we aim to provide.
We would really like the opportunity to properly review your case and assist you further. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
Absolutely ridiculous experience with…
Absolutely ridiculous experience with Opulent Vogue. I placed a huge order and mysteriously the two Mollyane hand chains I paid for never arrived. Tried contacting them and all you get is an automated response with no actual customer service or social media presence anywhere. For a brand charging these prices, the lack of communication is embarrassing. At this point it just feels unprofessional and unreliable. Would not recommend ordering unless you’re okay with missing items and being ignored.
May 12, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating and disappointing this must be, especially after placing a large order and receiving incomplete items.
This is certainly not the experience we want for our customers, and we sincerely apologise for the lack of communication you’ve experienced while trying to resolve this.
We would really like the opportunity to properly review your order and investigate the missing Mollyane hand chains. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
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I purchased a watch weeks ago £140!
I purchased a watch weeks ago £140!! No emails with tracking but money taken from bank. I’ve sent several emails with the automated response of get back to me in 72 hours and still nothing so now I’ll be taking this further.
May 1, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and concerning this must be, especially after spending a significant amount and not receiving updates on your order.
This is certainly not the experience we want for our customers, and we sincerely apologise for the lack of communication you’ve experienced.
We would really like the opportunity to properly review your order and provide you with an update. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
My daughters boyfriend ordered products…
My daughters boyfriend ordered products on 9th April to arrive for special 18th birthday on mat 1st, still no delivery and tracking is useless - avoid this website
May 1, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how disappointing this must be, especially as the order was intended for such a special occasion.
We sincerely apologise for the delay and the lack of helpful tracking updates. This is not the level of service we aim to provide, and we understand your concerns.
We would really like the opportunity to look into this for you and provide a clear update. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise investigating this for you.
Kind regards,
Opulent Vogue Support Team
I ordered some items it took over 2…
I ordered some items it took over 2 weeks to arrive and then when they did arrive I was missing two items from my order I have emailed three times and all I get back is high volume of emails and I’ll received a response up to 72 hours I still am yet to hear back on when I’m going to received my other item there is no phone number to contact so I have no way of speaking to anyone unless they respond I have even messaged on there TikTok page and I got one response asking for my email and now I have been ignored I’m really annoyed about the situation as I have no missed out on two items and have spent money with them and not received what I was meant to.
April 22, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially after receiving an incomplete order and not getting the response you were expecting.
This is certainly not the experience we want for our customers. We sincerely apologise for the delay in communication and for the missing items from your order.
We would really like the opportunity to look into this for you and get it resolved as quickly as possible. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case and assist you further.
Kind regards,
Opulent Vogue Support Team
PLEASE STAY CLEAR
PLEASE STAY CLEAR
All you deserve is 0 stars this company lies please check my previous review they asked me to email them to replace the bangle 10 emails later still no reply
April 9, 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration, especially after reaching out multiple times without a response. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Please contact us directly at info@opulentvogue.co.uk
with your order details and reference your previous review so we can prioritise your case and arrange a replacement for your bangle as soon as possible.
Thank you for bringing this to our attention — we genuinely want to make this right.
— The Opulent Vogue Team
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The worst service ever
I ordered a pair of earrings on 25 march for my daughter’s 18th birthday. They showed as due to be delivered in order status with a time slot. They the reverted to “in transit” and there has been no update since 11 April on the order tracking. I have emailed 6 times and so had my daughter. The auto response commits to an email reply within 72 hours but I have heard nothing. Appalling customer service.
April 28, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how frustrating and disappointing this must be—especially as the order was for your daughter’s 18th birthday.
We sincerely apologise for the lack of updates and the delay in responding to your emails. This is not the level of service we aim to provide, and we fully understand your concerns given the tracking has not updated since 11 April.
We would really like the opportunity to properly investigate this for you and provide a clear update. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case.
Kind regards,
Opulent Vogue Support Team
Terrible customer service
Terrible customer service! Do not buy from this company product quality awful and no resolution for their error. I received a teal Lindsay bracelet which broke after a week of receiving it and wearing. When I sent an email and form back to their customer service email which is the only way and one email you can get in touch I get an automated response that it has been received and someone will contact back within 72 hours however after chasing 4 times I have still not heard back in over a month! Awful service
March 29, 2026
Unprompted review
Reply from Opulentvogue
Hi Bailey,
We’re very sorry to hear about your experience and sincerely apologise for the frustration this has caused.
This is certainly not the level of quality or service we aim to provide, and we completely understand how disappointing it must be for the bracelet to break so soon after receiving it, along with the lack of response to your emails.
We would really like the opportunity to look into this properly and help resolve the issue for you. Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and mention your review so our team can prioritise your case.
Kind regards,
Opulent Vogue Support Team
My order was not shipped
My order was not shipped. Im so angry cus I payed quite a bit of money and it was supposed to be jewellery as a present for my very dear friend that I dont see often. If this turns out to be a scam I will definitely sue. Such a bad experience
April 27, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and completely understand how upsetting this must be, especially as the order was intended as a meaningful gift for your friend.
This is certainly not the level of service we aim to provide, and we take concerns about unshipped orders very seriously. We would really like the opportunity to look into this for you and provide a clear update on your order status.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, so we can investigate this as quickly as possible and assist you further.
Kind regards,
Opulent Vogue Support Team
Absolutely terrible experience
Absolutely terrible experience. Firstly you guys take forever to respond, my items took a week longer than expected to arrive. And now even worse is the quality of the items.
Order- 50255. Ive enailed COUNTLESS TIMES.
I would like to return 3 of the items out of 10 i purchased in total.
1 item was completely tarnished within 3 days and the other 2 items were not good quality as promised and im not happy and want to return ASAP. If you fail to respond im going to take further action.
April 22, 2026
Unprompted review
Reply from Opulentvogue
Hi there,
We’re very sorry to hear about your experience and understand how frustrating this must be, especially with delays in response and concerns about the quality of some of your items.
This is certainly not the experience we want for our customers, and we completely understand your disappointment. We would really like the opportunity to review your order (Order 50255) and assist you with your return request.
Please could you email our support team at info@opulentvogue.co.uk with your order number and the email address used for the purchase, and clearly mention the items you wish to return so our team can prioritise your case and help resolve this as quickly as possible.
Kind regards,
Opulent Vogue Support Team
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I ordered a few things 7 weeks ago I…
I ordered a few things 7 weeks ago I have emailed nothing it was for my daughters 21st I’m so up set I can’t afford to get her anything else now as I used all my money. Please don’t use this website it’s definitely a scam I wish I had never ordered
March 12, 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand how upsetting this must be, especially as the order was for your daughter’s 21st birthday. This is certainly not the experience we want for our customers, and we sincerely apologise for the distress and inconvenience caused.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate your order and arrange a suitable resolution as quickly as possible.
Thank you for bringing this to our attention — we truly want to make this right for you.
— The Opulent Vogue Team
Order says delivered but yet not received
Order says delivered. They don’t show exactly which courier it’s with. No sign of tracking at all. Only shows on their website as delivered, but yet received NONE. Where tf is my parcel? explain. This is horrendous.
April 18, 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand how frustrating this must be. This is certainly not the level of service we aim to provide.
Please contact us at info@opulentvogue.co.uk
with your order details so we can urgently investigate the delivery status with the courier and determine exactly what has happened to your parcel. If it cannot be located, we will arrange a suitable resolution for you as quickly as possible.
Thank you for bringing this to our attention — we genuinely want to make this right.
— The Opulent Vogue Team
BEWARE!!!!
Well well well here we are again for the millionth time, I've had an ongoing issue with my order #40504 since 31st December 2025. I now thought this was going to be sorted finally as Mary promised they would send me out the Dahlia (Dior) necklace in Gold which I requested, to replace the crap necklace I purchased in December which tarnished after a few days. I have not heard anything more about them sending me out the Dahlia necklace, im most probably being promised this so I keep quiet finally, but that dosent work with me. I want that Dahlia necklace shipped out to me ASAP or a refund. If not then I will keep posting negative reviews, which I see doesn't seem to bother you. People this is a bad scamming company, please do not order from them, they just take your money and send you out cheap Chinese tat. I will not give up until I get what is rightfully mine.
December 31, 2025
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry for the ongoing frustration and understand how disappointing this situation has been for you. This is not the experience we want for our customers, and we sincerely apologise for the delays in both communication and resolution.
Your replacement Dahlia necklace has been arranged and is currently in production, as it is made to order. As soon as it is ready, it will be shipped out to you.
Please contact us at info@opulentvogue.co.uk
Thank you for your patience — we are committed to resolving this for you.
— The Opulent Vogue Team
It’s a big scam
It’s a big scam! They never ship the items and don’t respond to your e-mails!!
April 14, 2026
Unprompted review
Reply from Opulentvogue
Hi
We’re very sorry to hear about your experience and completely understand your frustration. This is certainly not the level of service we aim to provide, and we sincerely apologise for the lack of communication you’ve experienced.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate your order and arrange a suitable resolution as quickly as possible.
Thank you for bringing this to our attention — we genuinely want the opportunity to make this right.
— The Opulent Vogue Team
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I ordered a DIOR bracelet which was…
I ordered a DIOR bracelet which was delivered after 2 and a half weeks. When I received the bracelet I put it on and it snapped by itself after 7-9 hours of wearing it. I wrote to their customer service since they have a 14 day guarantee. I wrote 3 TIMES with no answer and now I have a broken bracelet I can't use and no refund or Replacement. Loss of 300dkk.
Please don't buy from here, their guarantee is useless if they don't bother answering their e-mails
March 14, 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration, especially after the bracelet broke shortly after receiving it. This is certainly not the quality or service we aim to provide, and we sincerely apologise for the lack of response to your emails.
As your item falls within our 14-day guarantee, we would still like to resolve this for you. Please contact us at info@opulentvogue.co.uk
with your order details and photos of the bracelet so we can prioritise your case and arrange a replacement or refund as quickly as possible.
Thank you for bringing this to our attention — we truly want to make this right.
— The Opulent Vogue Team
horrible customer service i email them…
horrible customer service i email them and then they don’t reply back for 1week and it’s gone on to 4months earrings havent arrived i would like a refund and now havent emailed me back in 2weeks abiut the situation dont buy from them ghey will scam you
April 13, 2026
Unprompted review
Reply from Opulentvogue
Hi,
We’re very sorry to hear about your experience and completely understand your frustration with the delays and lack of communication. This is not the level of service we aim to provide, and we sincerely apologise for the inconvenience caused.
Please contact us directly at info@opulentvogue.co.uk
with your order details so we can urgently investigate the status of your earrings and arrange a suitable resolution for you, whether that’s a refund or replacement.
Thank you for bringing this to our attention — we genuinely want to resolve this for you.
— The Opulent Vogue Team
Okay
Whilst the overall experience wasn't good because of the lack of response and confusing tracking, my parcel did come after 2 weeks of ordering. They should accurately update details on website as it does not take 4-8 days. Also, they should work on actually replying to customers promptly. The necklace is good quality however a small gem was missing but you can't tell I guess. Other than that i'm happy with my order, thank-you.
April 11, 2026
Unprompted review
Reply from Opulentvogue
Hi Faiza,
Thank you for taking the time to share your feedback. We’re sorry to hear about the confusion with tracking and the delay in communication — this is something we’re continuously working to improve.
We’re glad to hear that you’re happy with your necklace overall, but we’re sorry to learn that a small gem appears to be missing. Please email us at info@opulentvogue.co.uk
with a photo of the item and your order details so we can review this and arrange a replacement for you if needed.
Thank you again for bringing this to our attention and for your understanding.
— The Opulent Vogue Team
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