Onlinegardensupplies Reviews 18

The order never arrived and there was no reply to my queries

I paid extra to get next day delivery and was assured that it would be on the morning run (9.30 onwards) and I would get a text message what time it is coming.

I heard nothing all day and then got a text at 3.30 saying it was coming and it arrived at 5.10pm which was so late it was after the whole day time frame for its delivery!

I hired a help for the day so it was a extra for the delivery + £100 for the worker who left before it arrives + me taking the day off work is a waste of around a further £300 all for nothing based on assurances.

My wife paid for next day delivery but it didn’t turn up. She tried calling and emailing having not received any email confirmation of order. On reading reviews we panicked and thought it was a scam. 2 days later (and still no correspondence at all from the supplier) all arrived no problem.

Paid premium for next day delivery. Did not arrive. Did not repond to emails or phone calls. Cancelled order and asked for refund. Eventually refunded delivery charge but over £100 not refunded. Still trying to recover outstanding amount. DO NOT DEAL WITH THESE PEOPLE.

I think I might have been scammed as XL Bag of topsoil delivery was on Thursday. I called and was told it was dispatched. It never arrived and I had to send the workers home. No word on Friday, again told it had been dispatched. Monday calls are not being answered!

Delivery didn’t turn up on planned day
Live chat didn’t work
Customer service not very good at all - not one call back or update after 4 phone calls to chase

Do not order from these people if what the goods to arrive in time
Still waiting

Received email about delivery of logs. Waited in all day, nothing arrived. No response to emails I sent. Delivery arrived 5 days later. Logs were ok, fair price.

Ordered 1000kg of black basalt, paid in full including £55 odd for delivery. Got an email 3days after the intended ship date with a courier reference showing total load gross at 600kg. I emailed them asking if this delivery would be on 2 pallets as I’ve paid for 1000kg net weight, I had no reply ever. Finally the delivery arrived a day later than intended. I emailed them telling them that only half the order was delivered. Still no reply. I called a few times but this company do not answer their phone or reply to emails! The customer service is beyond shocking, it’s non existent. I’ve had to call my credit card company for half the amount. Now I have to spend about her £150 to get another ton delivered as ordering half a ton is not financially viable as the delivery is almost the same cost as the items.

Not happy phone , no reply , chat no reply , no email confirmation. Will report as fraud and get CCJ out if they dont reply ASAP!

Still waiting for my order that I paid an extra £20 for “next day delivery”
No reply to emails.
Stay away from them!!!

Great Product, fast delivery and friendly staff!

Really impressed with the quality of the soil and gravel! Garden looks much better.

Definitely recommend!

Great product and fast delivery! Will definitely be using again!

I ordered sand and topsoil for my garden project and was impressed with the quick delivery and good customer service. Also found the price to be one of the best around. Would definitely order again.

I bought a bulk bag of compost and a bulk bag of bark chippings for my border. Excellent service and the delivery was as I hoped. The compost and chippings are really good quality. I will going here again in future.

Great product, very pleased. Quick delivery and very friendly and helpful customer service. Definitely use again - Thank you !

I purchased a bag of wood chip, the product was really good quality I opted for the next day delivery, and the goods arrived promptly. I was emailed with full delivery information and tracking which really helped.

Excellent Compost, delivered the following day. Had a slight issue with delivery access - but the lady in their office resolved it quickly and ensured I still got my delivery the next day. Will definitely use again.

Not even deserving of the 1 star. They can't deliver anywhere...unless you have a spirit level flat area at your house. Will not deliver to drive ways that have gravel or hard standing nor on grass or pathways. Also deliver the wrong weight of products (my invoice was for 500kg of compost yet they only had 300kg on the pallet) Customer service is appalling. I lost over £50 in delivery fee. Go to a proper garden center. Cowboys a total disaster.