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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, attentiveness, and helpfulness, often highlighting specific therapists who have made a significant positive impact. The service itself is frequently described as excellent, with many appreciating the convenience and accessibility of the platform. People find the user experience to be smooth and the website well-designed, making it easy to access resources and engage with therapy. The customer service is also noted for being responsive and supportive. However, some customers also noted issues with certain therapists, describing experiences where therapists seemed unprepared, unprofessional, or lacked empathy. A few people also mentioned technical difficulties with the website and video call capabilities, particularly when using mobile devices, and some experienced therapists missing sessions.

What people talk about most

Staff

Users describe positive interactions with staff, often praising their therapists as helpful, knowledgeable,... See more

Service

Customers had positive experiences with service. Many reviewers found the therapy helpful and even... See more

User experience

Reviewers highlight positive aspects of user experience, finding the online dashboard and platform easy to... See more

Website

Consumers generally find the website to be positive. Many reviewers praise its ease of use, with some noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers found the support invaluable,... See more

Based on these reviews

Rated 5 out of 5 stars

I found this website at my lowest point, and unsure of where to go. Online-therapy has helped me understand who I am, and what positive changes I need to make in my life to be the best version of myse... See more

Company replied

Rated 5 out of 5 stars

In general: Great platform with abundant resources and really professional therapist Pros: 1) great exercises every time I log on, it really makes me think 2) as long as there's internet, I coul... See more

Company replied

Rated 5 out of 5 stars

Since using Online Therapy I have seen positive changes in myself and how I respond to situations. My therapist Vanessa An is wonderful, I feel very at ease with her and she has helped me work through... See more

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Rated 1 out of 5 stars

Katryna campbell Should have her license revoked. She plays with people's emotions like its football. Just doesn't care what she says. How she behaves. She should not be a mental health therapist anyw... See more

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Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I’ve had an incredible experience with this online therapy program. The additional worksheet prompts, self-care practices like yoga and interactive options built into the platform have b... See more

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Rated 5 out of 5 stars

Lisa Romanova really helped me look into my state of anxiety in a constructive and objective way. I learnt that I am a human being and not a robot and that sometimes we can all get stressed out. 5/5 t... See more

Rated 5 out of 5 stars

On the day I joined online therapy platform I was feeling down. After few days that I consulted with my therapist I started feeling lighter. Tamara has empathy, she doesn't judge and I can relate to h... See more

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Rated 5 out of 5 stars

I really love online therapy for how flexible and affordable it is. The first therapist I met with wasn't for me but it was easy to immediately switch to a new one who has now been my therapist for ov... See more

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Rated 5 out of 5 stars

Love my therapist Amanda Laflamme. The worksheets are great and helped me get a lot out before the first session and even helped me realize many things about my feelings and triggers. After my first s... See more

Rated 5 out of 5 stars

My therapy experience has been overwhelmingly positive and genuinely life‑changing. From the very first session, I felt heard, respected, and supported. The environment has always felt safe and welc... See more

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Rated 5 out of 5 stars

The therapy and the accompanying resourced make it easy to stick to the program. Having all the information in one place helps to maintain focus and foster long term change

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Rated 5 out of 5 stars

The resources are great, the ability to log in and do worksheets at your own pace and convenience is also very helpful. I like the journal aspect and that there are yoga videos.

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Rated 5 out of 5 stars

I found a very skilled and caring therapist. I love the ease of hopping on my computer from home and getting the support I need. It’s a wonderful experience.

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Rated 5 out of 5 stars

Of the three online therapy services I’m familiar with (betterhelp, wellinfive, online-therapy.com) online-therapy has been by far the best. It seems to be more professional from the get-go, the setup... See more

Company replied

Rated 5 out of 5 stars

I have a perfect match with Tania. I like her approach with me. I enjoy answering the sections, and the feedback I get is really helpful. I have not yet used the online tools, but I will start this we... See more

Rated 5 out of 5 stars

Site is simple and easy to use, my rsw is fantastic with me and my needs. Overall a great experience even 5 months since starting

Rated 5 out of 5 stars

My therapist Megan is wonderful! I also find the program and worksheets pivotal in treating me. So helpful.

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Rated 5 out of 5 stars

I had a great experience with my online therapist (Lee), she gave me a lot of important advice and tools to use to improve my mental health and wellness. I would recommend her highly. She was very k... See more

Rated 2 out of 5 stars

My therapist was good, but the website and video call capabilities are very poor. It takes courage to reach out and having two successive calls fail is a setback. I'll go back to my previous provider.... See more

Company replied

Rated 3 out of 5 stars

Mixed feelings about this service. My first therapy session was a waste of time with my therapist being 30mins late to the online session and not replying to my messages asking where she was. When s... See more

Rated 4 out of 5 stars

The actual therapy is great so far, my therapist has been brilliant. The website and resources seem really good too, although still got a long way to go to get through them. Only downside is with it b... See more

Company replied

Rated 4 out of 5 stars

After having some issues at the beginning of therapists missing sessions, I was finally able to one who was reliable and since then things have been going much more smoothly. Both the president and th... See more

Company replied

Rated 4 out of 5 stars

Accessible and convenient way of getting help. Easy to switch therapists, useful worksheets. The videoplatform could be improved (or incentivize therapists to switch to a more reliable platform)

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Rated 5 out of 5 stars

It was customized to my needs. I was able to pick my therapist, individualized care plan that met my needs. It really helped work through a difficult time in my life and it easily accessible.

Rated 5 out of 5 stars

Incredible experience. Easy to change therapists. Very responsive. This site gave me my life back.

Company replied

Rated 5 out of 5 stars

The therapist I was matched with is amazing. The therapy I have received has left me feeling lighter and better after each session. I am so happy I tried Online Therapy, it has been so beneficial to m... See more

Rated 5 out of 5 stars

My therapist, Joni Fowler, was very genuine and quick with her responses. The platform is easy to use and therapy can be completed on your own time.

Rated 5 out of 5 stars

Having the right person to connect with and to talk to.

Company replied

Rated 5 out of 5 stars

I am able to work on my issues in the privacy of my home.

Rated 5 out of 5 stars

Great experience with online therapy. Easy to access and nice therapists.

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Rated 5 out of 5 stars

My therapist is thoughtful, understanding and willing to work to my schedule.

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Rated 5 out of 5 stars

It really helps to have someone to talk to and help guide you on the right path !

Rated 5 out of 5 stars

She is very patient and makes me think. She responds very quickly.

Company replied

Rated 5 out of 5 stars

I am new to using online-therapy and am really impressed/relieved that the therapist assigned to me has been so helpful. I'm only three weeks into it, but will definitely continue with my therapy and... See more

Rated 5 out of 5 stars

Very good service. Simple and efficient to use. The help I've received has been invaluable!


Company details

  1. Mental Health Service

Written by the company

At Online-Therapy.com, we offer accessible and effective mental health care from the comfort of your home. Our personalized, evidence-based therapy programs are designed by licensed therapists to address a variety of mental health needs, including anxiety, depression, and stress. Join thousands of satisfied clients and start your journey to better mental health today with Online-Therapy.com!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

82 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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Rated 5 out of 5 stars

Excellent service

July 8, 2025
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Reply from Online Therapy

Thank you for your kind words! We’re so happy to know you’ve had an excellent experience with our service.

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Rated 5 out of 5 stars

Great experience with online therapy

Great experience with online therapy. Easy to access and nice therapists.

June 27, 2025
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Reply from Online Therapy

Thank you for sharing your experience! We’re delighted to hear that you’ve found the platform easy to use and connected with supportive therapists.

Rated 5 out of 5 stars

Great services so far!

Great services so far!

June 4, 2025
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Reply from Online Therapy

Thank you for sharing your feedback! We’re happy to hear that your experience with our services has been great so far.

Rated 5 out of 5 stars

I just love Christine

I just love Christine, my therapist.

May 27, 2025
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Reply from Online Therapy

Thank you for sharing this! We’re so glad to hear that Christine has been such a great support for you.

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Rated 5 out of 5 stars
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Reply from Online Therapy

Thank you for your kind words! We’re pleased to hear that you find the platform well structured.

Rated 5 out of 5 stars

My therapist Megan is wonderful

My therapist Megan is wonderful! I also find the program and worksheets pivotal in treating me. So helpful.

May 5, 2025
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Reply from Online Therapy

Thank you so much for your kind words! We're so glad to hear that you're finding the program and worksheets helpful, and that you're having such a positive experience with Megan. Wishing you all the best on your continued journey! 💙

Rated 5 out of 5 stars

A great enhancement to my life

The resources are great, the ability to log in and do worksheets at your own pace and convenience is also very helpful. I like the journal aspect and that there are yoga videos.

May 2, 2025
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Reply from Online Therapy

Thank you for your wonderful review! We're so happy to hear that you're enjoying the flexibility of the worksheets, as well as the journal and yoga features. It's great to know the resources are supporting you in a meaningful way.

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Rated 4 out of 5 stars

Great therapy, issue with the subscription service

The actual therapy is great so far, my therapist has been brilliant. The website and resources seem really good too, although still got a long way to go to get through them. Only downside is with it being a subscription service, where my therapist was on holiday I was unable to do anything so still paying but missed a weeks session.

April 13, 2025
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Reply from Online Therapy

Thank you so much for your kind words about the therapy and your therapist - we’re really glad to hear that part of your experience has been so positive.

We’re truly sorry for the inconvenience caused during your therapist’s time away. As a gesture of goodwill, we’ve now added one week of free access to your account to make up for the missed time. If you ever need help or have questions about your subscription, we’re always here for you.

Wishing you all the best on your journey,
The Online-Therapy.com Team

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Rated 5 out of 5 stars

Helpful and Kind

Lorie is amazing. I love her. I was really struggling now I am starting to feel awesome. Thank you Online therapy.

March 24, 2025
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Reply from Online Therapy

Thank you for sharing your experience! We’re so glad to hear that Lorie has been such a great support and that you’re starting to feel so much better.

Rated 5 out of 5 stars

Helped me through my relationship struggles and self care

This online experience really helped me and my boyfriend overcome our differences. I gained so much out of this website. Our therapist, Kat, really helped us come together as partner despite the distance. It gave me hope not to give up on the relationship. Also, Kat is so helpful, kind and gives us so many great advices towards each other and self. Thank you for this wonderful experience!

March 21, 2025
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Reply from Online Therapy

Thank you for sharing your story! We’re so glad to hear that Kat has been such a supportive guide for you and your partner, and that the experience has brought you closer together. It’s wonderful to know the platform has given you hope and helpful tools for both your relationship and self-care.

Rated 1 out of 5 stars

A very poor service

My experience with this service was terrible. I initially booked two sessions per week, but things went downhill from the very start. The therapist failed to show up for my very first session. When I decided to switch therapists, I couldn't even schedule the two sessions per week that I had already paid for. Despite countless attempts to resolve this with their support team, they were completely unhelpful and failed to fix the issue. This service is a complete waste of time and money. Do yourself a favor and look elsewhere—there are far superior options available.

January 16, 2025
Unprompted review
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Reply from Online Therapy

We’re very sorry to hear about the experience you had. A missed session, difficulties booking the appointments you paid for, and unhelpful support are not the level of service we want to provide to any client.

We’ve since been in direct contact to resolve this matter and address your concerns. Internally, your feedback also prompted us to strengthen our customer support processes and provide additional training to ensure that missed sessions and booking issues are handled far more proactively.

While we regret that your time with us did not meet expectations, we are grateful for your honesty in sharing it, as it’s helped us improve the service for others. We wish you the very best moving forward.

Rated 5 out of 5 stars

Karen is a great listener with great…

Karen is a great listener with great advice !
No judgment n a realistic open mind !

February 26, 2025
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Reply from Online Therapy

Thank you for your kind words! We’re so glad to hear that Karen’s supportive listening and advice have been such a positive part of your experience.

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Rated 5 out of 5 stars

I would highly recommend On-Line…

I would highly recommend On-Line Therapy for anyone dealing with issues in their lives. The website is user friendly and loaded with worksheets to help you identify distortions in your thought processes and ways to overcome negative emotions that can trigger destructive behaviors. My therapist was outstanding and enabled me to learn how to cope with major life changes. I highly recommend this site that uses materials that are evidenced based using a cognitive behavioral approach. Go ahead and invest in yourself by utilizing this site to be your best! You will not regret it, and will learn so much about yourself! JG

February 1, 2025
Unprompted review
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Reply from Online Therapy

Thank you for sharing such detailed feedback, JG! We’re delighted to hear that the platform, worksheets, and your therapist have been so valuable in helping you navigate life changes. It’s wonderful to know that the CBT approach has made such a meaningful difference for you.

Rated 5 out of 5 stars

Life changing

Many therapeutic methods to help encourage the healing process throughout the week. The numerous check-ins from my therapist helps me build successful habits through the worksheets

February 8, 2025
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Reply from Online Therapy

Thank you for your feedback! We’re so glad to hear that the different therapeutic tools and regular support from your therapist have been helping you build positive habits and support your healing process.

Rated 5 out of 5 stars

Truly helpful and convenient

Online Therapy has been so helpful to me! I can go at my own pace yet still be accountable to getting help. Its positive, but not obnoxious. I do believe my therapist was a real person, as she offered helpful insight and checked in periodically, in addition to the app checking in. Highly recommend if you don't have time to go to in-person (or don't want to) therapy.

February 7, 2025
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Reply from Online Therapy

Thank you for sharing your experience! We’re so glad to hear that the flexibility, supportive check-ins, and insights from your therapist have been so helpful for you. It’s wonderful to know the platform has made therapy convenient and positive.

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