While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Al tuo fianco h24 per alleggerirti dalle seccature.
Via della Guastalla 5, 20122, Milano, Italy
1.6
56 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I tried to live chat as no phone number but was told I was 17th in queue!
I emailed- no reply.
I tried chat again- In the first minute of agent-chat, I asked for my autorenewal to be cancelled.
It took Ed, agent, 27 mins of prevarication before this was confirmed as being cancelled.
17th in a queue, nearly half an hour to get above cancelled is not good enough.
Very poor customerservice.
I would not recommend
Following receipt of my wife's car insurance renewal, we made repeated attempts to contact One Click to instruct them to cancel the policy from the renewal date and also ensure that the auto-renew facility was not implemented. We wasted several days trying to provide the information via their 'portal', which is the only method available to communicate with this company. In essence, the 'portal' system is completely useless because it either doesn't function at all or it places customers in long endless queues. The decision to cancel the policy was made following receipt of the renewal invitation, however, the portal confirmed that it was not possible to cancel the auto-renew function during the renewal period. This, in our opinion, is the exact point in the process when a customer would want to cancel.
This company make it virtually impossible for customers to provide important instructions.
Our experience with this company's poor customer service highlights the importance of giving consideration to customer reviews. How a company interacts with its customers is as important as securing a competitive premium. One Click definitely don't understand this concept. Deal with this firm at your peril. YOU HAVE BEEN WARNED..
The worst. I couldn't switch my car insurance online. Told me to go on webchat which wasn't available at that time. Tried later and was 1st in queue but still had to wait 15 mins. Because of this, I cancelled my insurance and went with another company. Hen I get proof of my no claims bonus with nothing written in the figures. Just backs up my opinion of them. Let's hope my refund gets processed properly.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.
