Once Upon Reviews 18,750

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 3,098 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product quality, highlighting the amazing prints and high-end feel of the photo books. Many found the app and overall user experience very easy to use, making the creation process simple and enjoyable. The delivery service is frequently mentioned as fast and efficient. However, some people were dissatisfied with the quality of the books, noting issues like faded colors, pixelated images, or a cheap feel. A few other people also felt that the packaging was inadequate, leading to damaged books or covers upon arrival.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing quality of the photo... See more

Quality

Reviewers highlight positive aspects of quality. Many customers praise the excellent quality of prints,... See more

User experience

People report positive experiences with the user experience. Customers consistently praise the app and... See more

Delivery service

Customers consistently report positive experiences with the delivery service. Many reviewers praise the fast... See more

Application

Customers consistently note positive experiences with the app, praising its user-friendliness and ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Putting the book together on my phone was very simple and easy, took alot quicker than I expected Nothing complicated, very straight forward. When I received the end product I couldn't be happier, pic... See more

Rated 5 out of 5 stars

I found this accidentally when searching for photo album ideas for a birthday. It was a great find and it turned out brilliantly. The app was easy to use and I loved the little option to change layout... See more

Rated 5 out of 5 stars

Loved my photobook made it a memory book of my holiday with my husband and I will definitely be making another one when we visit any country. The quality is amazing. It’s definitely worth the money th... See more


Company details

  1. Photo Printing Service

Written by the company

We believe that life should be celebrated – always! The big things and the small. Everyday life as well as parties. The good and the not so good. We also believe in sharing and reliving memories together and that sharing stories strengthens relationships. Between siblings and parents, within families, between people.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

19K reviews

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Rated 5 out of 5 stars

Fantastic option to custom build your own photo album.

I found this accidentally when searching for photo album ideas for a birthday. It was a great find and it turned out brilliantly. The app was easy to use and I loved the little option to change layouts of photos on each page. I will certainly use this again in the future and thank you for making a big birthday even more special.

April 1, 2026
Rated 5 out of 5 stars

Really Happy

Putting the book together on my phone was very simple and easy, took alot quicker than I expected Nothing complicated, very straight forward. When I received the end product I couldn't be happier, picture I thought may not be clear where fine. Delivery was fast also. I have already started on my next 2 holiday snap books

April 11, 2026
Rated 3 out of 5 stars

Great at uploading however photo book…

Great at uploading however photo book arrived damaged- wasn’t very secure packing especially for the price you are paying. Whilst apprecaite a replacement photobook is being arranged, when spending this much would have expected more finesse. Will stick with Papier for my photo books

April 11, 2026
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Reply from Once Upon

Hi there! Thanks for your feedback! We’re glad to hear you enjoyed creating your book. We’re sorry it didn’t arrive in perfect condition, but we’re happy we could arrange a replacement for you. We always aim to deliver a high-quality experience from start to finish and appreciate you sharing your thoughts.  // Team Once Upon

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