Please don’t purchase from Nirbani. She is completely fraudulent and very unprofessional. She even edited my email ID. When I asked about my parcel, she abused me. Look how smartly she replied under r... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Replied to 63% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honestly making an order at the page was my biggest mistake. They took 3½ months to deliver it. And apparently they said it had alot of thread work on it but when I received it it was horrible. I guess that design and stitching could be done by any of my local tailor. It's nothing exclusive. The page may seem fancy but it couldn't get worse for the service they provide. Overall it shows false delivery time, has horrible material, no updates about the product what so ever just don't even bother to buy anything from them.
Nirbani has an amazing collection .Great designs and a special mention about their cotton fabric-breathable and with fast colours

Reply from Nirbani
Very Nice and decent collection it here, go to website and shop the wow collection
Fawn suit set My god, it’s fall and length I love it 💯
Anaya suit set perfect for my wedding trousseau ❤️
Sea glass embroidered set perfect for my Roka ceremony
I already decided their outfits as per my wedding functions
Fabrics I think it’s not premium quality not standard, that’s called medium quality but as per price point it’s ok ok
Embroidery we can see as a man made finishing not computerised embroidery 🧵
Most pathetic customer service. Even after four months product was not delivered. kept on saying that product is dispatched, but no tracking details shared. When asked they tell that I am harassing them. Most arrogant and rude customer care. further the reply given under by Nirbani that the order was placed 4-5 weeks ago is false, as it was placed in January 26, so it has been 4 months. So stop the lies.
False claim i have the oder number that indicates that it was placed on 07 january and i have not received any reply in whatsapp.
Fit is precise and comfortable, and the fabric feels durable and premium and the material enhance the overall look.

Reply from Nirbani
I really wish I could have gone through the reviews before wasting my money on these deceitful site they will not respond to any of your messages and talk in a very demeaning way
Please forbid ordering from such fake sites which makes false promises and they even say the owner of this page is Governor so no one can wreck with our image and audacity of saying that we get 3-4 orders in day so doesn't matter if you want to proceed with legal action

Reply from Nirbani
Do not purchase from them. They are extremely unprofessional and do not deliver the product.
And before placing any order, check their reviews on Reddit. Numerous customers have faced similar challenges. And any response by them to my post is a lie to save their face!

Reply from Nirbani
Fake people. They don’t pick call or reply to the messages. Didn’t delivered my product and said that it was delivered. Totally unreliable.
And I was not given tracking details nor I was shown the receivers signature.

Reply from Nirbani
Hi ,
I had ordered an outfit , the outfit arrived and was nothing as shown on the website , during atta was completely different.
Instead of being more professional and owning up to there mistake they said we cannot give iou a refund and said to send the dress back and I will get a store credit . I have corresponded 20 mails and now they do not even respond . Please do not order with them as they show something and give something . They charge so much and cheat there customers .

Reply from Nirbani
Aware dear friends, do not order from this vendor. You will be only dissapointed.

Reply from Nirbani
Though there was a lot of delay and confusion with the delivery agency of Nirbani who did not deliver the kurta, I am glad Team Nirbani did a good job by redesigning the kurta once again and dispatched it to me. The kurta has come out really good with the intricate embroidery work. I am happy with the resolution and the good efforts by them in ensuring the delivery of my product.
Absolutely dishonest and untrustworthy—total scam, so stay far away. This was the worst experience ever; they took money and disappeared, pure fraud. Completely unprofessional and misleading, they only care about taking your money. Fake promises, no service, and I felt completely cheated. Save yourself the trouble—this is a scam operation. Totally unreliable, full of lies and excuses with no results. I regret trusting them and learned the hard way—avoid at all costs.
I am truly impressed with this brand , the brand consistently delivers outstanding quality, thoughtful designs and exceptional attention to detail. From packing to product delivery , everything seems professional.
what stands out the most is material feels premium, the craftsmanship is remarkable and the overall experience exceeds expectations. its clear that a lot of passion and dedication goes into every product.
I high recommend nirbani to anyone looking for pakistani suits in affordable range , elegance and superior quality.
This website is one of the most fraud websites I’ve ever come across.
Firstly they take months to deliver your order
Secondly what you receive is not what’s shown on their website..
Thirdly the whole team has no manners to talk, I spoke to 2 of them and they have no manners what so ever. They were both rude and uncooperative.
Fourth they promise and then disappear and then say we didn’t promise.
Fifth the quality of the product is very poor.
Guys I would request each one of you to be very careful and urge you’ll not to waste your money buying from them.
I saw a picture of it and I liked it..
I spoke to one of your employees madhurama the day I received the order and she promised me to send me the dupatta and she even apologized to have sent a plain one instead of the one shown on the website and she also apologised for the rude behaviour of the girl I was chatting with earlier.
And now you are telling me that it takes you 2 months to send a dupatta..
Now if that’s not carelessness then what is??????
You are not even getting madhurama to talk to me so that she can tell the whole truth.
She also said mam we will change the suit for you if you don’t like it.. these were her words.
You first talk to your employees before ranting it out at your customers…
And my intention was never to return what I ordered, but this unethical and laid back kind of behaviour from your team got me so bugged that I don’t feel like wearing that piece of cloth anymore.

Reply from Nirbani
Collections mind-blowing. Fall of fabrics, embroidery.. love it ❤️ I personally liked fabric and design of ice mauve , Meryl, ocean blue suit set. Can't express but premium designs with clean embroidery.
Worst clothing company. Rude behavior by the staff or the lady who manages the Whatsapp and the email. The audacity she has after taking my money and not sending my kurta set even after 4 months and asking me to mind my words when I said to her that their service is pathetic and disappointing. I never knew vendors can ask customers to mind their language when all I demanded was as to when I will receive my order. They had all answers saying weather is bad and then that the courier agency is holding my package and I am thinking it's still with the courier agency and Nirbani Staff is happily sitting over it. Worst clothing company. I am sure all those 5 star reviews that's showing against their company is from their own inner circle and not real customers. Dear Ladies beware of this company . When you give them the orders it's all rosy and then it becomes shady. And they cunningly changed their whatsapp Number. When I confronted on their number asking why they didn't reply or pick my call on their old number, (apparently they have multiple numbers which are not divulged to the customers just incase we end up calling them to ask for our products ), she has the audacity to question me ' Who said you can call on that number, it's only whatsapp, so I said then how couldn't you reply to all those multiple messages that I left for an update, all I could get as a reply was the same " Text on Monday " the same answer which they have been giving since 4 months and it just goes on. They have no accountability at all. We'll I am using the words again Pathetic and disappointing service by Nirbani.

Reply from Nirbani
Absolutely loved this order! The fabric quality is excellent and the style is exactly as shown (elegant and comfortable). The collection itself is beautiful, trendy, and thoughtfully curated, making it hard to choose just one piece. What impressed me the most was the super-fast delivery. Overall, a great shopping experience and I’m truly loving this purchase. Highly recommended.
Finally received my order just loved it!!!The fabric and work is really good nd the fit it’s really amazing !!! Thankyou guys looking forward for more outfits !!!
The product quality is good and neatly stiched and was delivered well in time as promised.
The price of product seems to be bit on higher side.
I didn’t know I had to double check the validity of these brands with so many followers and showcasing beautiful clothes, but on hindsight I should have coz I am shocked to see the online complaints for this brand. And I have also experienced the same - non delivery of clothes, bad and rude customer service, I’ve had to repeatedly follow up with them and the one suit out of 3 that did get delivered wasn’t up to the quality as showcased in the pics.
Will obviously never shop from here and it seems like it’s a fraudulent company.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.