Nirbani Reviews 592

TrustScore 2.5 out of 5

2.3

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were unhappy with their experience overall. Many customers reported not receiving their orders, even after several months, and found the delivery service to be unreliable and slow. People also expressed dissatisfaction with the product quality, noting that items received were often different from what was shown on the website, made of cheap materials, or incorrectly sized. Reviewers frequently mentioned poor customer service, with unresponsive staff and rude interactions when inquiring about order status. However, some customers also noted positive experiences, praising the beautiful and trendy collection, excellent fabric quality, and accurate sizing. These reviewers were happy with their purchases, stating that products were exactly as shown on the site and delivered on time with good finishing.

What people talk about most

Product

People report ambiguous experiences with product quality and delivery. Many customers praise the amazing... See more

Quality

Users describe ambiguous interactions with quality, with many reviewers expressing satisfaction with the... See more

Order

Reviewers express significant dissatisfaction with the ordering process, with many calling it a mistake or... See more

Delivery service

Customers consistently express significant dissatisfaction with the delivery service, citing extensive... See more

Website

Clients share ambiguous opinions on the website, with some reviewers praising its nice collection and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Please don’t purchase from Nirbani. She is completely fraudulent and very unprofessional. She even edited my email ID. When I asked about my parcel, she abused me. Look how smartly she replied under r... See more

Company replied

Rated 1 out of 5 stars

Hi , I had ordered an outfit , the outfit arrived and was nothing as shown on the website , during atta was completely different. Instead of being more professional and owning up to there mistake... See more

Company replied

Rated 1 out of 5 stars

I must thank Nirbani for actually making me lose trust in online shipping and keeping me away from it, thus saving lot of impulsive buying and money I have never experienced such a bad vendor - the... See more

Company replied

Rated 1 out of 5 stars

I wish I could rate it in negative infact… completely a fraud website.Place my order on 27th March order number 68789, still undelivered. Three time they confirmed me for dispatch and once sha... See more



Contact info

2.3

Poor

TrustScore 2.5 out of 5

592 reviews

5-star
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1-star

Replied to 63% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Honestly making an order at the page…

Honestly making an order at the page was my biggest mistake. They took 3½ months to deliver it. And apparently they said it had alot of thread work on it but when I received it it was horrible. I guess that design and stitching could be done by any of my local tailor. It's nothing exclusive. The page may seem fancy but it couldn't get worse for the service they provide. Overall it shows false delivery time, has horrible material, no updates about the product what so ever just don't even bother to buy anything from them.

May 27, 2026
Unprompted review
Rated 5 out of 5 stars

Nirbani has an amazing collection…

Nirbani has an amazing collection .Great designs and a special mention about their cotton fabric-breathable and with fast colours

May 15, 2026
Unprompted review
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Reply from Nirbani

Hi, Thank you for your wonderful feedback. We are glad to hear, our clients trust and invest and appreciate good quality products.

Thanks for your recent order too. We will dispatch ASAP and we will take care of customisation and we promise to deliver good quality clothes this time too 😍

Rated 5 out of 5 stars

Very Nice and decent collection it…

Very Nice and decent collection it here, go to website and shop the wow collection
Fawn suit set My god, it’s fall and length I love it 💯
Anaya suit set perfect for my wedding trousseau ❤️
Sea glass embroidered set perfect for my Roka ceremony
I already decided their outfits as per my wedding functions
Fabrics I think it’s not premium quality not standard, that’s called medium quality but as per price point it’s ok ok

Embroidery we can see as a man made finishing not computerised embroidery 🧵

May 10, 2026
Unprompted review
Rated 1 out of 5 stars

Most pathetic customer service

Most pathetic customer service. Even after four months product was not delivered. kept on saying that product is dispatched, but no tracking details shared. When asked they tell that I am harassing them. Most arrogant and rude customer care. further the reply given under by Nirbani that the order was placed 4-5 weeks ago is false, as it was placed in January 26, so it has been 4 months. So stop the lies.
False claim i have the oder number that indicates that it was placed on 07 january and i have not received any reply in whatsapp.

May 7, 2026
Unprompted review
Rated 5 out of 5 stars

Fit is precise and comfortable

Fit is precise and comfortable, and the fabric feels durable and premium and the material enhance the overall look.

May 1, 2026
Unprompted review
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Reply from Nirbani

Hi Rupali, Thank you for your feedback. As per our cross checking you placed order on 17th April for 2 suits set Salina Embroidered suit set and Anyaya suit set. As our products made on order and We are glad to hear that you liked both suits. Thanks for your recent order too, you placed today. We will make sure we will be serving you with premium quality fabric in future 🥰😊

Rated 1 out of 5 stars

I really wish I could have gone through…

I really wish I could have gone through the reviews before wasting my money on these deceitful site they will not respond to any of your messages and talk in a very demeaning way
Please forbid ordering from such fake sites which makes false promises and they even say the owner of this page is Governor so no one can wreck with our image and audacity of saying that we get 3-4 orders in day so doesn't matter if you want to proceed with legal action

March 24, 2026
Unprompted review
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Reply from Nirbani

Please attach a screenshot below showing where our WhatsApp team has used such words with you. We have attached the complete PDF of the WhatsApp chat below, and we are unable to find any such messages in it. Moreover, our WhatsApp team has always updated you and assisted you whenever needed.

Two ladies from the Dhindsa family had ordered from us, and this was through word-of-mouth from Aman Dhindsa, who has been continuously placing orders with us since 2023. He also recommended us to Kamal Dhindsa, and based on his recommendation, Kamal Dhindsa placed orders with us as well.

However, due to a delay in just one order—which is actually still within the expected time frame—the Dhindsa family is now completely harassing us and putting false blame on us. Despite the order not being delayed, we are still being harassed by the Dhindsa family.

You even told us on the phone the names of two–three ladies who, according to you, had placed orders with us but did not receive their deliveries. When we asked you for their order numbers, you were unable to provide them. When you gave us the names, we checked on our website and found that there were no such orders at all.

After that, you told us that you have nothing to do with those people and that we should just deliver your order. And we have clearly assured you that your order will be dispatched and delivered within three to five days 😊

Rated 1 out of 5 stars

Do not purchase from them

Do not purchase from them. They are extremely unprofessional and do not deliver the product.

And before placing any order, check their reviews on Reddit. Numerous customers have faced similar challenges. And any response by them to my post is a lie to save their face!

March 21, 2026
Unprompted review
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Reply from Nirbani

Hi, As we can see you are placing orders continuously with us since 2023 almost every month and everytime after placing the order you force us to dispatch on priority and we dispatch on priority as per your request but as a customer you need to understand we need dedicated time to dispatch our orders as our products made on order.

After delivering multiple orders on priority this time we couldn't dispatch your order on priority due to heavy embroidery and same time we promises you this order will dispatch within 3-5 days.

As a vendor we tried to deliver your each and every order on priority but it's really disappointment to see client couldn't support us even one time if we failed to dispatch one order on priority out of 10 orders.

Rated 1 out of 5 stars

Fake people

Fake people. They don’t pick call or reply to the messages. Didn’t delivered my product and said that it was delivered. Totally unreliable.
And I was not given tracking details nor I was shown the receivers signature.

April 26, 2026
Unprompted review
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Reply from Nirbani

Yes mam, we aren't available on Sunday to pick calls or revert e-mail or WhatsApp messages as Sunday is our non working day.

Yes, we picked up your call on Friday and told you that your order was delivered on 8th April. We shared proper delivery proof of trackon courier with reciver Signature and this order was delivered at same given address.

Rated 1 out of 5 stars

Dress is totally different from the pic on the website

Hi ,
I had ordered an outfit , the outfit arrived and was nothing as shown on the website , during atta was completely different.
Instead of being more professional and owning up to there mistake they said we cannot give iou a refund and said to send the dress back and I will get a store credit . I have corresponded 20 mails and now they do not even respond . Please do not order with them as they show something and give something . They charge so much and cheat there customers .

March 23, 2026
Unprompted review
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Reply from Nirbani

Hi, Hope you are doing well. As per our cross checking we found you ordered this suit on 12th March and it was delivered on 23rd March. By mistake we sent same suit set dupatta but it was little dark in color so we already apologized for that and you agreed for return and store credits. As your location was outer area so pickup wasn't available so we asked you to send this parcel back to us and in return we will refund courier charges with store credits.

As we accept return within 5-7 days after delivery. Your parcel was delivered on 23rd March and return was accepted on 25th March but as per courier service you returned this parcel on 14th April which we recived it yesterday (21st April) and pant was missing in packet but still without asking about pant, we refunded your full money in store credits for lifetime use and shared all store credits details today morning already.

Rated 1 out of 5 stars

Aware dear friends

Aware dear friends, do not order from this vendor. You will be only dissapointed.

April 17, 2026
Unprompted review
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Reply from Nirbani

Hi, Hope you are doing good. As we can see you ordered one suit set from us which was delivered today afternoon. We understand sometimes there is size or fitting issues or sometimes quality not as expected. In this case you can ask for exchange or return within 5-7 days of delivery. You can email or WhatsApp regarding same.

Rated 5 out of 5 stars

Affordable designer Kurtas

Though there was a lot of delay and confusion with the delivery agency of Nirbani who did not deliver the kurta, I am glad Team Nirbani did a good job by redesigning the kurta once again and dispatched it to me. The kurta has come out really good with the intricate embroidery work. I am happy with the resolution and the good efforts by them in ensuring the delivery of my product.

April 12, 2026
Unprompted review
Rated 1 out of 5 stars

Absolutely dishonest and…

Absolutely dishonest and untrustworthy—total scam, so stay far away. This was the worst experience ever; they took money and disappeared, pure fraud. Completely unprofessional and misleading, they only care about taking your money. Fake promises, no service, and I felt completely cheated. Save yourself the trouble—this is a scam operation. Totally unreliable, full of lies and excuses with no results. I regret trusting them and learned the hard way—avoid at all costs.

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Recommended Brand but try to give offers to your loyal customers

I am truly impressed with this brand , the brand consistently delivers outstanding quality, thoughtful designs and exceptional attention to detail. From packing to product delivery , everything seems professional.

what stands out the most is material feels premium, the craftsmanship is remarkable and the overall experience exceeds expectations. its clear that a lot of passion and dedication goes into every product.

I high recommend nirbani to anyone looking for pakistani suits in affordable range , elegance and superior quality.

February 26, 2026
Unprompted review
Rated 1 out of 5 stars

This website is one of the most fraud…

This website is one of the most fraud websites I’ve ever come across.
Firstly they take months to deliver your order
Secondly what you receive is not what’s shown on their website..
Thirdly the whole team has no manners to talk, I spoke to 2 of them and they have no manners what so ever. They were both rude and uncooperative.
Fourth they promise and then disappear and then say we didn’t promise.
Fifth the quality of the product is very poor.
Guys I would request each one of you to be very careful and urge you’ll not to waste your money buying from them.

I saw a picture of it and I liked it..
I spoke to one of your employees madhurama the day I received the order and she promised me to send me the dupatta and she even apologized to have sent a plain one instead of the one shown on the website and she also apologised for the rude behaviour of the girl I was chatting with earlier.
And now you are telling me that it takes you 2 months to send a dupatta..
Now if that’s not carelessness then what is??????
You are not even getting madhurama to talk to me so that she can tell the whole truth.
She also said mam we will change the suit for you if you don’t like it.. these were her words.
You first talk to your employees before ranting it out at your customers…
And my intention was never to return what I ordered, but this unethical and laid back kind of behaviour from your team got me so bugged that I don’t feel like wearing that piece of cloth anymore.

February 26, 2026
Unprompted review
Nirbani logo

Reply from Nirbani

According to your earlier statement, you saw one of our clients wearing a Nirbani suit at a wedding. You asked her where she bought the suit from, and she told you that it was from Nirbani. Only then you decided to purchase from us. So this was a word-of-mouth order.( A positive face to face feedback - you seen our work, fabric, quality in real)

You purchased a suit from us, which was delivered within the expected time. The order was delivered on 12th December, and now, after two months, you are messaging us saying you wants to return the suit because you are eight months pregnant and, after delivery, the suit will not be of any use to you.
now forcing us to accept the return after 2 months of delivery whereas we cannot take back a worn outfit, ( that's make us fraud ⁉️) and our return policy is strictly 5 to 7 days. It has already been two months since the suit was delivered. During these two months, you never contacted us for any return or exchange request.

Rated 5 out of 5 stars

Collections mind-blowing

Collections mind-blowing. Fall of fabrics, embroidery.. love it ❤️ I personally liked fabric and design of ice mauve , Meryl, ocean blue suit set. Can't express but premium designs with clean embroidery.

February 22, 2026
Unprompted review
Rated 1 out of 5 stars

Worst clothing company

Worst clothing company. Rude behavior by the staff or the lady who manages the Whatsapp and the email. The audacity she has after taking my money and not sending my kurta set even after 4 months and asking me to mind my words when I said to her that their service is pathetic and disappointing. I never knew vendors can ask customers to mind their language when all I demanded was as to when I will receive my order. They had all answers saying weather is bad and then that the courier agency is holding my package and I am thinking it's still with the courier agency and Nirbani Staff is happily sitting over it. Worst clothing company. I am sure all those 5 star reviews that's showing against their company is from their own inner circle and not real customers. Dear Ladies beware of this company . When you give them the orders it's all rosy and then it becomes shady. And they cunningly changed their whatsapp Number. When I confronted on their number asking why they didn't reply or pick my call on their old number, (apparently they have multiple numbers which are not divulged to the customers just incase we end up calling them to ask for our products ), she has the audacity to question me ' Who said you can call on that number, it's only whatsapp, so I said then how couldn't you reply to all those multiple messages that I left for an update, all I could get as a reply was the same " Text on Monday " the same answer which they have been giving since 4 months and it just goes on. They have no accountability at all. We'll I am using the words again Pathetic and disappointing service by Nirbani.

November 7, 2025
Unprompted review
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Reply from Nirbani

Hi, It's very disheartening to read such wrong words. We attached whole WhatsApp chat screenshots and emails PDF below for reference. Kindly highlight where our team asked you to mind your words. Yes, delivery was 3 days late from expected time. If clothes delivered shady in month of December, you should place exchange or return request. Till today we delivered your 3 orders. First order was placed in month of October end and it was delivered within 12 days then second order was ordered in November month and delivered in December and it was just 3 days delay due to heavy fog in winter. Kindly cross check attached delivery proofs and whole chat screenshots below. We couldn't find any rude messages. If there are these kind of messages, Kindly attach screenshots so we can see. Feel free to revert on this email.

Yes, one thing more. We deliver hundred parcels per week. There is no need to hire people to write positive feedback. Each and every client has their own feedback positive or negative, just accept it. You aren't happy with our brand that doesn't mean positive reviewers are fake.

Rated 5 out of 5 stars

Absolutely loved this order

Absolutely loved this order! The fabric quality is excellent and the style is exactly as shown (elegant and comfortable). The collection itself is beautiful, trendy, and thoughtfully curated, making it hard to choose just one piece. What impressed me the most was the super-fast delivery. Overall, a great shopping experience and I’m truly loving this purchase. Highly recommended.

February 8, 2026
Unprompted review
Rated 1 out of 5 stars

Please beware of this company

I didn’t know I had to double check the validity of these brands with so many followers and showcasing beautiful clothes, but on hindsight I should have coz I am shocked to see the online complaints for this brand. And I have also experienced the same - non delivery of clothes, bad and rude customer service, I’ve had to repeatedly follow up with them and the one suit out of 3 that did get delivered wasn’t up to the quality as showcased in the pics.
Will obviously never shop from here and it seems like it’s a fraudulent company.

October 31, 2025
Unprompted review

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