New Start Ltd Reviews 12

TrustScore 4.5 out of 5

4.4

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Company details

  1. Counselor
  2. Family Counselor
  3. Mental Health Service

Written by the company

New Start Ltd was established with a clear mission to deliver high quality, compassionate counselling and emotional wellbeing support to children, young people, adults, families and organisations. New Start offers a warm, confidential and personalised service tailored to each person’s needs. We pride ourselves on a “no waiting list” policy, meaning those seeking support don’t have to wait to receive help when it matters most. Over the years, the team have supported dozens of schools across Lancashire, providing dedicated counsellors for pupils, plus bespoke staff support and wellbeing plans. Our support isn’t limited to young people; adults and families also benefit from our caring, client-centred approach. Clients often describe New Start as professional, responsive and deeply understanding. Many say the counsellors helped them feel heard, supported and safer. This helps them to build confidence, resilience and stronger mental wellbeing.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

12 reviews

5-star
4-star
3-star
2-star
1-star

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Rated 5 out of 5 stars

We having been using New Start for a…

We having been using New Start for a number of years, booth as a counselling service for children, and as a supervision service for staff. Their approach is caring and inclusive. Staff really appreciate Sarah's insightful support when discussing challenges, both professional and personal, and sessions are sought after. Edwana has sensitively supported a number of children in our school over the years and really makes a difference to them. I would recommend New Start with out hesitation.

March 19, 2026
Unprompted review
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Reply from New Start Ltd

Hi Steph,

Thank you so much for this kind review. We are so glad that our support is making a difference to your school!

Warm regards

The New Start Team

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Rated 5 out of 5 stars

Practical and thoughtful service

Sarah's supportive and understanding approach has made a meaningful difference to staff wellbeing in school. She creates a safe and confidential space where staff feel comfortable discussing challenges, both personal and professional. Her presence is a real asset to school and we would not hesitate to recommend her.

March 18, 2026
Unprompted review
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Reply from New Start Ltd

Hi S Rotheram,

Thank you so much for this lovely review. We really appreciate your kind feedback.

Warm regards,

The New Start Team

Rated 5 out of 5 stars

A compassionate highly skilled team

A compassionate, highly skilled team who have children’s wellbeing at the heart of all they do.

March 17, 2026
Unprompted review
New Start Ltd logo

Reply from New Start Ltd

Hi Penny,

Thank you so much for this lovely review. We really appreciate your amazing feedback.

Warm regards,

The New Start Team

Rated 5 out of 5 stars

New Start are amazing and have helped me through many challenges, they are trustworthy, honest and ensure the environment is welcoming and safe

Counselling with Sarah and Debbie has been a very positive experience. They create a warm and understanding environment where I feel comfortable sharing openly. Each session leaves me feeling more confident and equipped with practical tools to manage life’s challenges.
Sarah has been supporting me for many years now, I feel I can trust her and talk to her about any issues or challenges I am facing and know that she will provide me with ways to deal with emotions or even just provide some reassurance when needed.
Thank you to all the team at New Start.

March 17, 2026
Unprompted review
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Reply from New Start Ltd

Hi Jessica,

This feedback is so amazing, we are glad that Sarah and Debbie have supported you in such a positive way. They really are amazing counsellors. Thank you so much.

All the best,

The New Start Team

Rated 5 out of 5 stars

New Start - thank you!

New Start was so responsive and immediately made me feel like there was going to be some real support for my child. The sessions were so helpful and supported my child to express how they were feeling and, more importantly, manage some very big emotions.

November 29, 2025
Unprompted review
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Reply from New Start Ltd

Hi Rebecca,

We are delighted to hear this, thank you for your wonderful feedback!

Warm regards,

The New Start Team

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Rated 5 out of 5 stars

I would highly recommend Newstart Ltd

I would highly recommend Newstart Ltd. Within my role at school I regularly refer children and families and it is so important to feel confident that they will be supported with care, professionalism and understanding. The whole team provide a safe, nurturing environment where children feel safe, listened to and respected.

March 10, 2026
Unprompted review
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Reply from New Start Ltd

Hi Joanna,

We are so honoured to support your school. It’s great to hear you had such a positive experience. Thanks so much for sharing.

Kind regards,

The New Start Team

Rated 5 out of 5 stars

New Start is a supporting service for all staff's wellbeing.

New Start is a supporting service for staff's wellbeing in school. All staff in school are able to use this service.
Sarah is professional, listens, shows empathy and is compassionate. Sarah has been coming to our school for many years and has built up a relationship with staff and staff feel comfortable talking to her. Staff feel it supports with there wellbeing.
Thank you for everything.

March 17, 2026
Unprompted review
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Reply from New Start Ltd

Hi Kirsty,

Thank you for your thoughtful review; it means a lot to us, especially Sarah. We’re so glad you had a great experience.

Warm regards,

The New Start Team

Rated 5 out of 5 stars

Can't recommend highly enough

We use New Start to support our staff team. Our team are lived experience and have often had historic trauma in their lives which they need support with, or are maybe going through a difficult period in their lives. The feedback we get from staff is very positive and that they really benefit from their sessions with New Start counsellors

Sarah and her team are always quick to respond and get sessions booked in asap, face to face or via phone or video

I can't recommend New Start highly enough. We really appreciate that our staff are safer, healthier and better equipped to undertake their roles

March 17, 2026
Unprompted review
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Reply from New Start Ltd

Hi RB,

Your kind words have made our day, thank you for your feedback and sharing your/your staff's experience.

Warm regards,

The New Start Team

Rated 5 out of 5 stars

Sarah and the New Start team have…

Sarah and the New Start team have provided our staff supervision for the last 5 years and I can't recommend her/them highly enough. They are professional, compassionate, empathetic and provide an invaluable service to us as a school. We are very grateful.

March 17, 2026
Unprompted review
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Reply from New Start Ltd

Hi Liv,

This is fantastic to hear, thank you for your kind feedback! We are so happy that Sarah has provided such amazing support.

Warm regards,

The New Start Team

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Rated 5 out of 5 stars

Excellent Service.

I have used New Start for more than 3 years now and have found them to be very professional, supportive and understanding.
The staff at New Start really get to know you as a person, your needs as a business and what support is required.

March 13, 2026
Unprompted review
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Reply from New Start Ltd

Hi Vicky,

Thank you for your generous feedback; it is truly valued and greatly appreciated.

Warm regards,

The New Start Team

Rated 5 out of 5 stars

The counsellor we have at our school is…Michelle

The counsellor we have at our school is very professional and the children all respond very well to them. They work hard to build trusting, positive relationships.
The support they offer to our children is invaluable.
They have supported children through bereavement, transitioning into foster placements, traumatic backgrounds and more.

February 12, 2026
Unprompted review
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Reply from New Start Ltd

Hi Julie,

Thank you so much for your kind review. It is lovely to hear that Michelle helps your school in such a positive way.

Many thanks,

New Start

Rated 5 out of 5 stars

Amazing supervision

Wonderful service that provides supervision for our primary school staff including senior leaders. Sarah is compassionate and professional lady who has really helped a number of our staff. Thank you for your help and support.

December 8, 2025
Unprompted review
New Start Ltd logo

Reply from New Start Ltd

Hi N Holt,

Thank you so much for your amazing review! Your feedback is so important to us. We are thrilled to hear that Sarah has helped massively at your school.

Kind regards,

New Start

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