New Cars Online - Car Leasing Reviews 31

TrustScore 4 out of 5

4.1

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Rated 5 out of 5 stars

Really good company supported me all the way through to get the car and deal I wanted to suit my business needs!😀 Thankyou NewCarsOnline!

Rated 5 out of 5 stars

I ordered a BMW 320i in April for a delayed July delivery after my other lease car was returned. This was no problem for them. They delivered on the exact date I needed and I had plenty of clear c... See more

Rated 5 out of 5 stars

great offer on BMW218i at an amazing price which I couldn't get anywhere else after months of looking. happy with the prompt service and providing answers to questions prior to buying. Took the 10 we... See more

Company replied

Rated 5 out of 5 stars

I'm very happy with the customer service I received. I really appreciate Ebony from the delivery team going above and beyond to help with everything! We experienced some delays but I could alway... See more

Company details

  1. Motor Vehicle Dealer
  2. Leasing Service

Written by the company

NewCarsOnline is an independent Vehicle Broker. We specialise in Personal and Business contract hire with free nationwide delivery.


Contact info

4.1

Great

TrustScore 4 out of 5

31 reviews

5-star
4-star
3-star
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Rated 5 out of 5 stars

The best lease company to deal with.... 5*

I have used Marc and his team on 4 occasions, each time very professional, very informative and always a pleasure to deal with. I would have no hesitations in recommending them....in fact I already have. Ebony was a delight to deal with too. So thanks once again for a 5* service.

March 31, 2021
Unprompted review
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good Afternoon,

Thank you for taking the time to leave feedback. We're pleased to hear you had such a positive experience. I will certainly pass on your comments to Marc and Ebony.

We hope that you're enjoying your new car and look forward to welcoming you back again.

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Rated 5 out of 5 stars

Was very pleased with the information…

Was very pleased with the information given, the support and back up was very good and we would like to thank Marc Cook for his help with getting our vehicle at the price we wanted so well done

March 25, 2021
Unprompted review
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good morning Iris,

Thank you for taking the time to leave a review for the service you received from us. I'll be sure to pass your comments onto Marc.

We hope that you're enjoying your new car and look forward to welcoming you back in the future.

Rated 5 out of 5 stars

Great service from Marc and the Team

Great service from Marc and the Team. Extremely happy with my new car which was delivered on time. Great customer service and I would definitely use them again when planning my next lease vehicle.

March 19, 2021
Unprompted review
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good Afternoon Amanda,

We're pleased to hear you had such a positive experience. I'll be sure to pass your kind words onto Marc and the team.

We hope that you're enjoying your new car and look forward to welcoming you back.

Rated 5 out of 5 stars

Great service from marc and the team

Great service from marc and the team, very helpful and best prices around

March 9, 2021
Unprompted review
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good Afternoon Mr Moreno,

We're pleased to hear you had such a positive experience. I will pass your kind words onto Marc and the team.

Take care, and enjoy the new car.

Rated 5 out of 5 stars

Great price on my Ateca and delivered…

Great price on my Ateca and delivered on time. Highly recommend

March 5, 2021
Unprompted review
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good Afternoon Joshua,

Thank you for taking the time to leave a 5-star review. We're pleased to hear you had such a positive experience

We hope that you're enjoying your new SEAT Ateca and look forward to welcoming you back.

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Rated 5 out of 5 stars

Great service

Fantastic service from searching for a car to taking delivery of my new car.
Everything was taken care of. All I had to do was give a date that I’d like to take delivery of my new car, this was delivered on a small car transporter.
I would defiantly go back and do it again for my next car.
A well deserved 5 stars and a thumbs up from me.

December 30, 2020
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good Afternoon Andrew,

Thank you for taking the time to leave a review of the service you received from us. We're happy to hear you had such a positive experience.

We look forward to welcoming your back.

Rated 4 out of 5 stars

As a leasing company from first to the…

As a leasing company from first to the last contact most helpful but as a third party once you get the car not so, and then you’re in the hands of the car owner whom you only contact when the car is delivered and that company could be the pits but as it happens the company I got was okay.

December 30, 2020
Rated 5 out of 5 stars

Great car at amazing price

great offer on BMW218i at an amazing price which I couldn't get anywhere else after months of looking. happy with the prompt service and providing answers to questions prior to buying. Took the 10 weeks they advertised from booking the car to delivery which was prompt to the door. Recommended and I would use them again.

December 30, 2020
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good Afternoon Craig,

Thank you for leaving a review for the service you received from us.

We hope that you're enjoying your new BMW and look forward to welcoming you back.

Rated 3 out of 5 stars

I actually got an excellent deal using…

I actually got an excellent deal using this company, but I have reduced the marking (which would have been 5) due to a quite lengthy delay between first ordering the car and actuallygetting my hands on it.

December 23, 2020
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good Afternoon Kenneth,

Thank you for taking the time to leave a review. We're sorry the delivery time didn't live up to your expectations.

We do advise that delivery takes 3-4 weeks. However, we're in the hands of the delivery agents, dealerships, and funders. So there can sometimes be small delays that are out of our control.

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Rated 5 out of 5 stars

Very good service

Very good service, clear documentation and quick. Pleased to recommend Lease Shop

December 23, 2020
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Good Afternoon John,

Thank you for leaving a 5-star review for the service you received from us. We're pleased you had such a positive experience.

Rated 2 out of 5 stars

Loads went wrong car was late being…

Loads went wrong car was late being delivered car had electrical fault payment plan was wrong then had to pay nearly £2500 in 1month very disappointed

December 23, 2020
New Cars Online - Car Leasing logo

Reply from New Cars Online - Car Leasing

Thank you for taking the time to leave feedback. We're sorry to hear about your experience.

However, the delivery time was down to the funder, LEX Autolease. The £2,500 was the initial rental plus a few months of backed up payments. This was due to a combination of a funder error and that you never returned your delivery paperwork. If this had been returned in good time the payments would not have been backed up.

We did send you a gesture of goodwill for the inconvenience caused.

We hope this clears things up.

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