Everyone I dealt with was very, very helpful and extremely nice. I never felt like my questions were stupid, or that I was being a bother. Emails were always answered within an hour or two (often much... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team is very knowledgeable. They allowed me to pay all my debt and do some major improvements to the house while putting some money in my pocket. Quite a feat but they pulled it off while keeping... See more
Company replied
From the start to the end of the loan process Loan Officer Jose guided me exploring all the possible loan options and explaining the pros and cons He kept me comfortable right though the process. Whe... See more
Company replied
I cannot say enough great things about my mortgage loan officer, Ms. Laurie Cahill. From the very first conversation about pre-qualification to the closing table, she went above and beyond t... See more
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Company details
Written by the company
As one of the largest privately-owned direct mortgage lenders in the nation, New American Funding is dedicated to helping families and individuals improve their quality of life through homeownership. Headquartered in Orange County, California, NAF has quickly grown to become a leader in the home loan industry.
Contact info
1 MacArthur Place, Suite 800, 92707, Santa Ana, United States
- 800-450-2010 x7100
- customerservice@nafinc.com
- newamericanfunding.com
4.7
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Best hands down
This wasn’t the first, and won’t be my last time working with Jason. Even when I was traveling and working insane hours, he always made himself available. Even when there was no updates, he would call just to check in and made sure I knew exactly where everything stood.
May 28, 2026
Unprompted review
Reply from New American Funding
Thank you so much for your continued trust and loyalty! Knowing that this isn’t your first time working with Jason—and certainly won’t be your last—is the ultimate compliment.
We understand how challenging it can be to navigate a mortgage process while managing crazy work hours and travel. We are incredibly proud of Jason for always making himself available to accommodate your busy schedule and for checking in regularly just to keep your mind at ease.
We will be sure to share your wonderful feedback with Jason; he will be absolutely thrilled to hear how much his dedication and communication mean to you.
Thank you again for choosing New American Funding, and we look forward to working with you on many more successful transactions in the future!
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Great experience
Great experience after a horrible one with RM.... great communication and help along the way with any questions! Quick to respond and if they didn't know the answer they got one quick! Orlando Gonzalez was my loan officer and he was amazing!
May 15, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your experience! We know how stressful it can be to start the mortgage process again after a negative experience elsewhere, and we are absolutely thrilled that we could turn things around and give you the great experience you deserve.
Providing quick responses, excellent communication, and finding answers fast is exactly what we strive for. Orlando Gonzalez is an incredible loan officer, and we are so proud of him for taking such amazing care of you and guiding you smoothly along the way.
We will be sure to pass your wonderful praise along to Orlando and the team—it will absolutely make his day! Thank you for choosing New American Funding, and please let us know if we can ever assist you in the future!
Reid Sinclair was excellent
Reid Sinclair was excellent. Extremely helpful, always readily available, tremendous guide throughout the entire process. Will use them again and recommend them highly.
May 15, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback and high recommendation! We are absolutely delighted to hear about your excellent experience working with Reid Sinclair.
Being readily available and providing clear, supportive guidance from start to finish is exactly what we strive for, and Reid truly excels at making the process as smooth as possible. We will be sure to share your wonderful words of appreciation with him—he will be thrilled to hear them!
Thank you for choosing New American Funding, and we look forward to the opportunity to work with you again in the future. Please don't hesitate to reach out if you need anything else!
Shelly Johnson and Cindy Lam were…
Shelly Johnson and Cindy Lam were fantastic. Worked thru all the roadblocks and went above and beyond. Highly recommended.
June 10, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic recommendation! We know that the mortgage process can sometimes present unexpected roadblocks, but we are absolutely thrilled to hear that Shelly Johnson and Cindy Lam went above and beyond to guide you safely through to the finish line.
Having a dedicated team that is committed to finding solutions and working tirelessly on your behalf is what we strive for, and we are so proud of Shelly and Cindy for delivering that for you. We will be sure to share your wonderful feedback with both of them—they will be delighted to hear your kind words!
Thank you for choosing New American Funding, and please let us know if we can ever help you or your family and friends in the future!
Above and beyond service!
May 29, 2026
Unprompted review
Reply from New American Funding
Thank you so much! Going above and beyond for our clients is always our top priority, and we are thrilled to hear that we delivered that level of service for you.
We truly appreciate your business and are always here if you need anything in the future!
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When you think it’s impossible there may be a way!
Started communication, worked with sister company to fix credit and just closed on my house June 3! The communication was good and if questions aroused they were answered!
October 20, 2025
Unprompted review
Reply from New American Funding
Congratulations on closing on your new house on June 3rd! That is such an exciting milestone, and we are absolutely thrilled for you.
We are so glad to hear that we could partner with our sister company to help you get your credit exactly where it needed to be to make homeownership a reality. Providing great communication and being there to answer every question that came up is exactly how we strive to support our clients through their journey.
Thank you so much for choosing New American Funding to walk this path with you. We wish you many years of wonderful memories and happiness in your new home! Please let us know if you ever need anything in the future.
Brian and Sydney made my experience at…
Brian and Sydney made my experience at NAF go smoothly and effortlessly. They’re both friendly, efficient, professional and trustworthy. I highly recommend this team and NAF.
May 4, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful recommendation! We are absolutely delighted to hear that Brian and Sydney made your experience with New American Funding go so smoothly and effortlessly.
Being friendly, efficient, professional, and trustworthy is exactly what we strive for, and we are so proud of Brian and Sydney for delivering that level of care for you. We will be sure to share your kind words and high recommendation with both of them—they will be thrilled to hear them!
Thank you for choosing us, and please don't hesitate to reach out if you need anything else in the future!
Don and his team was amazing and helped…
Don and his team was amazing and helped us get the house we wanted
June 2, 2026
Unprompted review
Reply from New American Funding
Congratulations on getting the house you wanted! We are absolutely thrilled for you and so happy that Don and his team could help make it happen.
Providing amazing support to help our clients secure their dream homes is exactly what we strive for, and we will be sure to share your kind words with Don and the team.
Thank you for choosing New American Funding, and we wish you many years of happiness and wonderful memories in your new home! Please let us know if we can ever assist you in the future.
Carl is great to work with
May 25, 2026
Unprompted review
Reply from New American Funding
Thank you for the great feedback! We are absolutely delighted to hear that you had a wonderful experience working with Carl.
Providing a great working relationship and smooth process is what we strive for, and we will be sure to share your kind words with him. Please don't hesitate to reach out if you need anything else in the future!
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Mary Hammon and New American Funding is…
Mary Hammon and New American Funding is awesome. It had been years since I’ve done a real estate transaction. My wife and I had intentions of selling and moving to a small place on the lake. However my wife was diagnosed with cancer and our dreams were put on hold. I was so worried about what to do. I done some research and it lead me to NAF. I can’t begin to tell you the pressure that was taken off me. Mary Hammon our loan specialist walked me through every step of our refinance. She answered every question, every phone call and email. Her entire team did as well. I applied on the 3rd of May and we closed on May 29th. I’m extremely grateful for Mary Hammon and NAF! Thank yall for everything! God Bless!
May 3, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing your deeply moving story. First and foremost, we are sending our warmest thoughts, prayers, and strength to you and your wife. We know that navigating a cancer diagnosis is incredibly heavy, and we are so humbled that Mary Hammon and our team could step in to take some of that pressure off your shoulders during such a challenging time.
Providing a seamless, compassionate experience is always our priority, but knowing we could bring you peace of mind and close your refinance in less than a month (from May 3rd to May 29th) means the world to us. Mary and her entire team will be deeply touched by your gratitude, and we will make sure they receive your beautiful message.
Thank you for trusting New American Funding to support your family. We are extremely grateful for you, too. May God bless you and your wife with strength, healing, and peace!
Paul was great to work with
Paul was great to work with. He walked me through process, which was very helpful. He kept me undated on everything. I would recommend Paul to anyone.
June 5, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful recommendation! We are thrilled to hear that Paul was great to work with and that his guidance and constant updates made the process so much easier for you.
Keeping our clients informed and supported every step of the way is always our top priority, and we will be sure to share your kind words with Paul—he will be absolutely delighted to hear them!
Thank you for your trust and your recommendation, and please don't hesitate to reach out if you ever need anything in the future!
Steve Menozzi was an absolute Godsend…
Steve Menozzi was an absolute Godsend in our home buying journey. He worked tirelessly to ensure everything went according to plan. He was always open to questions day or night and always had the right answer. My wife and I truly appreciate Steve’s tenacity, pleasant personality, knowledge and outright hard work.
Thank you Steve!
May 28, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share this beautiful review! We are absolutely thrilled to hear that Steve Menozzi was such a Godsend for you and your wife during your home-buying journey.
Navigating the path to homeownership takes a lot of dedication, and we are incredibly proud of Steve’s tireless work ethic, tenacity, and commitment to being there for you day or night. Providing knowledgeable, round-the-clock support with a warm and pleasant personality is exactly what makes Steve so special, and we will be sure to share your wonderful message of appreciation with him.
Thank you for trusting Steve and New American Funding with your home purchase. We wish you and your wife countless happy memories in your new home!
John and I applied for a mtge with new…
John and I applied for a mtge with new American funding Kyle walked us through the process answered all our questions
Made it easy chad also was a big help let us know if we were missing anything needed.
I will be recommending them to my friends who either want to buy or refinance
June 8, 2026
Unprompted review
Reply from New American Funding
Thank you and John so much for sharing your wonderful experience! We are absolutely delighted to hear that Kyle and Chad made the mortgage process feel easy, smooth, and stress-free for you.
Ensuring that all of your questions are answered and keeping you clearly updated on any missing documents is exactly how we strive to support our clients. We will be sure to share your kind words and appreciation with both Kyle and Chad—they will be thrilled to hear them!
Thank you so much for your trust and for your wonderful recommendation to your family and friends. We look forward to helping them in the future, and we are always here for you and John whenever you need us!
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Excellent service from Blake Johnson
Excellent service from Blake Johnson! Not treated like a number, walks you through the process based on your needs! Even if not doing business at that time. Blake and his team are patient and work with YOU and what your interests are.
Presented several scenarios to help determine best outcomes for my circumstances. Never a rush or any pressure despite moving through the process quickly. I asked many questions about fees, expenses, why this, why that, and no issues answering them or hesitation in doing so.
Really did a great job getting more of my money back into my pocket and maximizing my equity.
Blake provided excellent service, professionalism, patience, knowledge, and responsiveness. Excellent sense of urgency!
May 28, 2026
Unprompted review
Reply from New American Funding
Thank you so much for taking the time to share this incredibly detailed and thoughtful review of your experience with Blake Johnson!
We are absolutely thrilled to hear how much you appreciated his personalized, high-touch approach. At New American Funding, we believe that no one should ever feel "like a number." Blake’s willingness to patiently walk you through different scenarios, analyze fees, and explore options—even before officially doing business—is a testament to his dedication to your financial well-being.
It is wonderful to hear that he was able to help you maximize your equity and put more money back in your pocket, all while maintaining a pressure-free, professional, and highly responsive environment.
We will be sure to share your outstanding praise with Blake and his team; they will be incredibly proud to hear how much of a positive impact their hard work made. Thank you for your trust, and please don't hesitate to reach out to Blake whenever you need assistance in the future!
10/10 service
Joanna communicated very well and answered all of my questions no matter how simple they were. She was great and I would recommend her to anyone
June 5, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the wonderful recommendation! We are thrilled to hear that Joanna’s excellent communication and willingness to answer all of your questions—no matter how simple—made your experience so positive.
We believe that there are absolutely no "simple" or "silly" questions when it comes to home financing, and we are so glad Joanna made you feel comfortable and informed every step of the way. We will be sure to share your kind words and recommendation with her—she will be delighted to hear them!
Thank you for choosing us, and please don't hesitate to reach out if you need anything else in the future!
NAF provided the smoothest refinance…
NAF provided the smoothest refinance I’ve ever participated in. They were responsive to all my questions almost immediately and were thorough and organized. I’m so glad I chose to work with them!
May 29, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback! We are absolutely thrilled to hear that this was the smoothest refinance you’ve ever experienced.
We know how important it is to get quick, clear answers during the financing process, so we are incredibly proud that our team's responsiveness, organization, and thoroughness made such a positive impression.
Thank you for choosing to work with New American Funding—we are so glad you did, too! Please don't hesitate to reach out if you ever need anything in the future.
Start To Finish Professional and Knowledgeable
From day one to closing everything was organized, ahead of schedule and professionally handled. E-signing documents and the ability to access these documents while abroad meant I was able to keep the process moving despite being out of the country for 30 days. I could not have asked for a better experience in securing the loan for purchasing our new home. We felt like our business mattered, like our loan and home purchase mattered, and these days, so many big companies take their client for granted. That did not happen here. We definitely had a 5 Star experience with New American Funding.
June 4, 2026
Unprompted review
Reply from New American Funding
Thank you so much for sharing this incredible review! First and foremost, congratulations on the purchase of your new home!
We are absolutely thrilled to hear that we could help keep your home purchase on track and ahead of schedule, even while you were traveling abroad for 30 days. We designed our electronic signing and document access systems specifically to make the process as seamless and flexible as possible, so hearing how much it helped you during your travels is wonderful.
Your comment about feeling like your business truly mattered means the world to us. At New American Funding, we believe that every home loan represents a family’s dream and future, and we make it our mission to never take our clients for granted.
Thank you for trusting us with your home purchase and for giving us a 5-star rating. We wish you countless happy memories in your new home, and we are always here for you whenever you need us!
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Reply from New American Funding
Thank you so much for the great feedback! We are absolutely delighted to hear that you had a wonderful experience working with Ashley.
Her knowledge and dedication are a huge part of what makes our team so strong, and we will be sure to share your kind words with her. Please don't hesitate to reach out if you need anything else in the future!
Great experience 10/10 1st time buying experience
Great experience, easy and they walk you through it, Ask for Kat you will get an awesome experience, she will treat you like family and get the job done! Even when she takes the day off sick she will answer your phone call when you’re freaking out! Couldn’t ask for a better team to get me to the Finish Line. 10/10 recommend for all your 1st time buying experience. Remember ask for Kat Lee she is a senior loan consultant.
May 27, 2026
Unprompted review
Reply from New American Funding
Thank you so much for this amazing 10/10 recommendation! First and foremost, congratulations on your very first home purchase!
We are absolutely thrilled to hear how Kat Lee and the rest of the team went above and beyond to get you to the finish line. Treating our clients like family is exactly what we strive for, and Kat’s dedication—even answering your call to calm those first-time homebuyer nerves while out sick—shows just how much she truly cares about your journey.
We will be sure to share your incredible shout-out and high praise with Kat and the team; it will absolutely make her day!
Thank you for trusting New American Funding with such a huge milestone. We are always here for you, and we look forward to helping any friends or family you send our way! Welcome home!
Great bank!
I think the loan dashboard was great. The communication was outstanding. And it was just great all around. Would definitely recommend NAF.
June 1, 2026
Unprompted review
Reply from New American Funding
Thank you so much for the fantastic feedback and recommendation! We are thrilled to hear that you loved using our loan dashboard and that you found our communication to be outstanding.
We designed our digital tools to make the mortgage process as clear and easy to track as possible, and we are so glad it helped deliver a great experience for you from start to finish.
We truly appreciate your business, and we are always here for you whenever you or your family and friends need assistance in the future!
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