Neptune Health Reviews 

i ordered 3 jars of the tallow, and i understand it takes a while to see results. I used it day and night for several weeks and it went past the 60 days return date on my first jar. But not for the other two jars i orderd. I was told i could not get a refund at all. Well the website says
✓ 60-Day Happiness Guarantee
✓ Same-Day Shipping
✓ Free Returns — No Questions Asked
Well they did not do this. I have contacted them again and have not heard from them.

Love love love the tallow balm! I use the whipped cream in am and balm for pm. My only wish is that the whipped cream could have sunscreen . But highly recommend!

Ordered in beginning of April 2026, no shipping updates. Took three different emails asking for an update before they responded it was back ordered due to an ingredient. They said another 3-4 weeks until they would ship and they would notify me on April 30th. Today I received a message indicating they canceled my order. Their customer service and shipping is horrible. Do not buy from this company

Super negative experience thus far! Placed a 2nd order hoping shipping would be quicker (less than 30+ day shipping time on 1st order) however, my order was placed on April 5th - shipping shows to be 5-7 days after purchase yet here we are, May 7th and shipping has not even been started! This order has STILL NOT even shipped 1 FULL MONTH after purchasing! For the 2nd time. Not to mention, the vague emails of "review our product and receive product for discounted rate" never received discount after placing original review of the product.
Extremely disappointed in the lack of communication regarding shipping times and the blatant misrepresentation of shipping commitment stated on website. Product is good but does you no good if you can't receive it!

Purchased April 15 2026... with On Shop
Didn't receive a tracking number. On Shop was waiting for a response & wouldn't help in the matter. I called number no answer, I emailed no answer. I ordered Tallow Balm Advance w/ ceramidea & hyaluronic acid for $ 119.90 for two containers. Today is May 6,2026.

Deliver in 7 days? Already more than a month, no answer to my requests e-mails just lost my money and my time

Never received item but more importantly never even got any shipping information! After a month I requested a refund! They stopped the order without refunding anything! Basically paid $40.00 for nothing! What a rip off! Save yourself trouble!

I placed an order on 02/03/2026 still haven't recvd the order. No communication, thier webite link doesn't work. The address they give actually the address for Staples. Scam
I just want my money back. What a joke.

I received my Neptune tallow cream and
2 of 3 jars were defective. Not sure if they leaked or if the jars cracked during shipping. Regardless I reached out to the vendor and they want to charge me to ship the jars back. This is unacceptable for the company to put shipping charges back on the consumer when it’s clearly not the consumers fault. I have emailed them several times and they still expect me to pay for shipping. So just be aware of this before you order. I will eat the shipping charge because the creams are useless to me as they’ve been contaminated because the jars leaked or cracked. I sent them pictures for proof.

I am not pleased with the product and tried to request a refund as advertised on their website. The contact link does not function which I didn't find out until I had wasted my time completing the form with information and explanations. I then tried to email the company directly, but after 2+ weeks there is still no response. There is no phone # for customer service. The product is not for all skin types and their customer service is ZERO.

its a scam
first of all the benfits dont work
waiting time takes ages
not a very good product

*UPDATE: Neptune got back to me. Requested pictures of the packaging (there was nothing wrong with the package itself) and stated they will send me new jar. I will update further at a later time. *
I have very sensitive skin and need to be careful what I use so I was skeptical of trying this product. I started with the magnesium balm which I was using for a sore elbow and knee. It did seem to help and I did not have a reaction so I decided to try the face balm. All three of my jar were damaged. Two had broken lids and one jar was completely shattered, rendering the contents completely unusable. Turns out, the product is poorly packaged, not marked “fragile” in any way and delivered by UniUni who does not give a rats butt about deliveries. Frankly, I am surprised I received it at all as my last two packages (from another company) shipped through UniUni said delivered but were most definitely NOT. Do yourself a favor: order the beef tallow and Manuka honey from Amazon and make your own salve. That is what I plan on doing.

I’ve been trying to send an email through the company’s website for several days, but it keeps saying, “something went wrong.” I used the email listed in contact us but that just returns an “error.”
And (this site won't allow links), this is the message when trying to rate this company.
"Sorry, we don't allow links in reviews. Please edit your review."
I can’t send anything, and there doesn’t seem to be any other way to contact the company.

A BIG NO!!! Let me say if I could give it a zero I would. Does not work as advertised, causes clogged pores, causes breakouts, does not hydrate and customer service is terrible and deceitful! They do not honor their advertisement at all! Don’t waste your money!!

I am writing this review as it relates to the horrendous delivery service that they use. It's not a review of the actual product because I never received it.

Neptune's shipping details on their website clearly state that they ship through USPS. This is clearly not the case as my order has been mishandled by this HORRENDOUS 3rd party shipping company called OnTrac. This companies customer review ratings on Trustpilot and the BBB could not be more horrendous with an average 1.1 star rating. Thousands of reviews and complaints. THOUSANDS.

Why are you doing business with such an unethical company? My package never arrived. Delivery date/window kept changing and pushed back then never arrived. This was to be delivered to a business address with a security monitored front desk. All delivery arrivals are tracked and logged. We get packages daily without problems. This delivery service never showed up because they would be on camera. They are liars and scammers.

You lost a customer before I could even try your product. STOP USING THIS DELIVERY COMPANY.

You also need to disclose on your website that you do in fact use shady, 3rd party delivery services like OnTrac. That is not the USPS. Very disappointing because I would have never placed an order in the first place if I had to deal with the grief of trying to hunt down my package.

I ordered a 4oz jar and it was on sale like 40% off so they sent me a 3 oz jar even tho my order confirmation says 4oz jar and I brought that to their attention and they’re now arguing with me saying they changed the amount they sent bc the cost has went up. Well then they shouldn’t have sold me a 4 oz jar for that price then. How’s it my fault that they changed the price after I already ordered it? I’m just so upset and confused that they did this to me and are refusing to fix it! I’m probably gonna fight the charge bc it’s totally not fair to change my order after I already paid for it!!!

The grass fed tallow from Neptune Health is such a great product! It keeps my face moisturized and dewy all day long. Have seen a huge difference in my face this month already. Looking forward to the results in months to come. Will definitely continue using it!

Neptune Health
DO NOT BUY Neptune Tallow and Honey for your skin! I have been trying to contact these people for about two weeks to report issues with it breaking out my skin and wanting my refund, as they promise to give. However, I got notice today, after about 5 emails to various people there, that if I want to get my refund I would have to return the jar and the postage and shipping was on me. This not only broke out me face in a rash or small pimples, but it has a farm like smell though they claim it is unscented. I wanted to send it back for testing as I thought that they would like to check the batch, but no they want you to spend a minimum of $13 to ship the bad product back. BAD customer service and false advertising and the product is not what they say!

AND NOW... they respond to my review saying they sent me ruturn instructions! I'm sorry that is a straight out lie! I have the email thread. When I FINALLY got a response I was told the return had to have been within 14 of purchase... I most CERTAINLY DID NOT get any instructions for returning the items! I had hade peace with not getting my money back... and chalked it up to a lesson learned... but this lie is INSULTING!!!! I see a class action lawsuit in the near future! Shame on you Neptune Health! It's companies like this, with dishonest and shoddy customer service, that ruin online shopping! I am sorry that you folks do not have enough faith in your product to run your business with honesty and integrity!

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Nettune Health has been terribly disappointing. I purchased their grass fed beef Tallow with honey with the promise of a satisfaction guarantee ... and returns and refunds. I was even foolish enough to buy into the extra jars of beef tallow... at a ONE TIME low price!
The product just isn't for me... but this isn't about the product... it's about the company's lack of customer service and integrity.
I finally did receive one email saying they'd help with my return... asking how many opened jars...and I have replied multiple times. And no responses back.. a month later now. They have my dollars and they intend to keep them!
I went to the "contact us" on their site... and it doesn't exist, I get an error code every time.
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Update: I finally received an email telling me I had to have initiated a return withing 2 weeks! Even though they clearly advertise 60 day money back guarantee. And their own information says you need to use it a month to see real results.

They are not officially registered anywhere with BBB or the state they operate in. The products did not work for me. They keep changing the rules of returning and refunding. Their website says easy returns or I don't even have to return if I'm not happy and contact within 60 days. I contacted in a week and offered to send everything back.
Drips and drabs and threats for refund. NOT EASY to deal with. DO NOT BUY. BUY FROM A LEGITIMATE seller.
Fraudulent sales / shops are too easy these days.