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Rated 5 out of 5 stars

The lid to my magimix food processor broke. I got onto the internet and found “Need A Part” on replacement lids and bowls for my processor. it was very clear to understand, Sam sent me the required... See more

Rated 5 out of 5 stars

When i ordered the part i was not 100 percent sure with the model number. But the person i dealt with double checked at the time of pickup and then mentioned that if it doesn't work you can bring th... See more

Rated 5 out of 5 stars

I had waited 5 weeks to get and answer from the company where the fridge was made but still hadn't received it so I then went and sourced it myself and it took me a few minutes to search out and ans... See more

Rated 5 out of 5 stars

Ordering a new coffee carafe was really easy on the Need A Part website. It arrived earlier than expected and was extremely well packaged, which I was a little concerned about as the carafe was glass.... See more

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4.7

Excellent

TrustScore 4.5 out of 5

251 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

The team were very helpful and patient…

The team were very helpful and patient with my order. I thought I had ordered the wrong part, but the team told me I had the right part but needed to order clips separately. Overall really good experience and was extremely grateful for their expert knowledge and assistance.

June 26, 2024
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Rated 5 out of 5 stars

Lg magic remote

When i ordered the part i was not 100 percent sure with the model number. But the person i dealt with double checked at the time of pickup and then mentioned that if it doesn't work you can bring this back ( understand in the same state).
Remote is working fine but was good that it was asked at the time of pick up.I felt the person i dealt with was helpful and even though was closing time she attended to me very well and asked all the necessary details.

June 26, 2024
Rated 5 out of 5 stars

Nice and Easy

Ordering a new coffee carafe was really easy on the Need A Part website. It arrived earlier than expected and was extremely well packaged, which I was a little concerned about as the carafe was glass. But it was all good and arrived safely in one piece. I will certainly use them as my first port of call for parts in the future. Highly recommended.

June 26, 2024
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Rated 5 out of 5 stars

Website was easy to navigate

Website was easy to navigate, part was in stock & dispatched quickly. Because it was glass, I had some concerns about how it would travel, it was really well packed! Very happy with service, will def return if I have a need.

May 27, 2024
Rated 5 out of 5 stars

Quick order dispatch

Quick order dispatch. Order was processed almost instantly which I have never seen before. They are incredibly efficient which is quite a rare treat in this country.

May 27, 2024
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