DPD delivered to the wrong address, I contacted Myzone to resolve some of the issues. Initial contact was not great with the team, using the contact details on their website, which I later found out w... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
The help desk for MyZone are very responsive which is great. What is not great is having to contact them repeatedly to get the automatic Max HR reset undone whenever the chest strap decides to mis re... See more
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This company gets it! As an daily exercise fanatic, I use the Myzone app and MZ-SWITCH to track my fitness activities. Unfortunately, the battery in my unit would not hold a charge for more than 3 or... See more
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My Customer Support Rep Abbie C was extremely responsive an provided excellent service. We explored possible causes with her follow ups coming back to me very early in the am, when I needed her help.... See more
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Let’s rack up those MEPs today! This gear has completely leveled up my workout performance. With 5 distinct heart rate zones, I know exactly where I stand —how hard I'm pushing and how mu... See more
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I don’t know how many times I have contacted myzone about how useless my device is. Have had numerous replacements and still is not reliable. 9 mile run this morning and a couple of minutes of red the... See more
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I was stuck in an issue related to my account due to a typo error while account creation. Tried everything possible but it wasn't working, was hopeless and thinking that now I won't be able to use t... See more
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The team at myzone were very patient with my constant complaining about my faulty myzone. They were super friendly and came to a fair resolution for the issue I was experiencing, to which I am very gr... See more
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Myzone app is a fantastic motivator! Customer service is outstanding too; Abbie in support rep got back to me within just 10 mins with a thoughtful HUMAN response having already fixed my recorded targ... See more
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Sent an email regarding getting to red zone as advised by my instructor. Abigail responded within 24 hours and advised she has made an alteration to maximum heart rate. Let's see how it goes. Great c... See more
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Abby was incredibly helpful in assisting me with removing people from my MyTorrent facility and adding others back in. She handled everything very quickly and made the whole process simple and stress... See more
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Gold status was achieved by consistent connecting and disconnecting over a period of 12 months. Sometimes the chest belt connected somwtimes it didnt want to. If be blowing at 150bpm but would only s... See more
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I started training with Myzone in 2022 for my hyrox races. It helped me so much to increase my endurance and to get better over the last years. A training with my Myzone is a bad training, in the end... See more
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The unit didn’t even last a year despite very infrequent use. From the start, the battery struggled to hold a charge, and after just over a year it failed completely. Customer service was unhel... See more
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Recently had a couple of injuries that have made it impossible to exercise. Myzone have been very helpful with regard to freezing my status until I’m fit again, ensuring that I don’t lose out on what... See more
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Have MyZone1, constant issues with not connecting or saying it is connected but all readings including heart rate are 0. Got it replaced after multiple reset, clear cache, and other long procedures to... See more
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Proud MyZone user since September 2018 and I am still using the same device, so 'pounds per use' must be into the pennies by now because I have accumulated over 200,000 MEPs! MyZone is much more acc... See more
Company replied
Another month another problem! Reverted to my old MZ-3 as my newer MZ-Switch was very inaccurate compared with my wife's Apple Watch and my blood pressure monitor (12% error.) Now my MZ... See more
Company replied
Bought a MyZone two years ago for David Lloyd classes, it wasn't great even brand new and would sometimes disconnect or stop working during classes. I didn't bother with it for a few months then tried... See more
Company replied
I've used Myzone/MZ-3 belt since before lockdown and been very happy. Support has been very responsive whern I needed it and, just recently, had a tricky issue with email responses which was escalated... See more
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I have had a Myzone belt for years ( over 7 ) and for the most of that time it has been excellent. However recently the UK has been experiencing the PSTN shutdown and change over to IP ( probably 2-5... See more
Company replied
I have been in touch earlier today to further freeze my account to maintain my status and as always MyZone have been superb in supporting me. On this occasion it was Abigail who assisted without hesit... See more
Company replied
Every time I have had to use the MyZone support it has been a quick response and friendly. Normally communication via email can feel robotic however all communication has been friendly and personalise... See more
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Abigail C of Myzone was very prompt and helpful in her response to my request/inquiry to adjust my maximum heart rate setting on my device so it more accurately reflects/measures the effort I’m givin... See more
Company replied
Abbie from myzone resolved my issue of lost meps so quickly. I sent my ticket in and got a response and resolution from Abbie only two hours later!!!! Not only did she resolve my issue she did it ver... See more
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I messaged myzone care team to highlight that I was missing some Myzone points from an earlier workout. I was really impressed as the lady responded so quickly and had a lovely style of writi... See more
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Abbie understood my concerns and addressed them right away. She followed up with an email to make sure the issue was resolved. I appreciate the attention and care she gave me.
Company replied
Abbie is an amazing customer support agent, very thorough and knowledgeable. She was extremely helpful and very responsive. I am extremely happy with her help and support for my myzone issue.
Company replied
I received a quick response to a support request which helped me regain my motivation to exercise. MyZone is a big part in how I measure my health.
Company replied
I’ve now done several reviews about how useless the myzone 3 is. On my 4th replacement in a matter of months and still randomly connects or doesn’t. Goes from white to red and back again or misses ou... See more
Company replied
Abbie C replied to my support request and was able to resolve my problem immediately. She showed compassion for my situation and dealt with my issue in a prompt and very professional manner. She's a c... See more
Company replied
Purchased a Myzone heart rate monitor November 2023 with the interchangeable bands and battery that charges. My son hasn't used it a lot but went to use it today after charging all night. And appear... See more
Company replied
I have recently acquired 2 Myzone Switch devices but 1 is already registered & the other one will not connect to mt Bluetooth rendering both devices useless. Absolutely no response from Myzone sup... See more
Company replied
I needed my facility code updated..Abbie at MyZone did it very quickly after I contacted customer support. Great service - thanks!
Company replied
Whenever I need assistance with my Myzone, I just contact them and my query is resolved quickly. Was well worth investing in a Myzone and improved my training
Company replied
Great technology. Pushes me way harder to train at the right intensity level. Accirate data that helps with recovery.
Company replied
ordered the MZ-60 watch. When received, the box had clearly been open, the protective film on the watch screen was in a pretty bad state and the screen itself was greasy. Watch wouldn't switch on. O... See more
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I love myzone ! The app is amazing . The customer service is excellent, they are always happy to help and all my enquiries gets sorted on the day within hours . Thank you team myzone x
Company replied
I’m now on my 3rd myzone in as many months after replacing my original myzone which was great for 5+ years. It randomly goes into the red zone when most of my workouts are in the blue zone,I can take... See more
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Terrible custoner service. I love myzone but the additional products and accessories are not worth it. I ordered a myzone vest which I love so I ordered another . I was sent the wrong vest and am sti... See more
Company replied
Amazing bit of kit. Never train without it. Love how you can visual see what zone you are working in and the Myzone community is great. Highly recommended
Company replied
The agent responded to my request to freeze my account in about 24 hours. A simple request but I appreciate the fast polite response.
Company replied
When in use the device is great! However if you stop using it for a few months the device will become completely unusable as the battery won’t be able to hold any charge… when you contact customer ser... See more
Company replied
Absolutely First class service from all at MyZone. Thank you all for the service I received this past week. Keep up the great work you’re doing with a fantastic product.
Company replied
I got my order (MZ Belt and MZ 60 Watch) and the watch never worked. It’s not possible to call the customer service, it’s only possible to write them. But I still wait since two weeks to get an answer... See more
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The team are readily available and efficient with their responses. I am delighted with the level of service and the courtesy with which it is delivered. Ian
Company replied
Asked for help from Myzone Support and , as usual, the response was excellent ( from'Abigail) and exceeded my expectations. Well done Myzone 😁😁👏👏
Company replied
I started troubleshooting with the MyBot and wasn't able to be assisted so got connected with a human. I received a message right away that there may be a delay in response, however, I received a rep... See more
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I had a problem with the Myzone app. I contacted them, and, in less than an hour, they had responded and solved the problem. Great customer service.
Company replied
Company details
Written by the company
Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Contact info
180 N Wabash Suite 625, 60601, Chicago, United States
- marketing@myzone.org
- myzone.org
3.8
Great
858 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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Proud MyZone user since September 2018…
Proud MyZone user since September 2018 and I am still using the same device, so 'pounds per use' must be into the pennies by now because I have accumulated over 200,000 MEPs!
MyZone is much more accurate than my Apple Watch. I have contacted MyZone support more than 10 times over the years because my family all have a MyZone and they have always been delightful to deal with, especially Kerry, thank you for supporting my health journey, you make it so much more informative and fun :)
July 9, 2025
Unprompted review
Reply from Myzone
Hi Laurence,
Thank you so much for your amazing review and for being such a loyal Myzone user since 2018 – over 200,000 MEPs is an incredible achievement! We're so glad to hear your device is still going strong and that you've found real value in your journey with us. It means a lot to know you've found Myzone to be both accurate and motivating. We're especially happy that our support team, and Kerry in particular, have made a positive impact over the years. Thank you again for being such an important part of the Myzone community – here's to many more MEPs to come! 💪❤️
- The Myzone Customer Care Team
Another month another problem!
Another month another problem!
Reverted to my old MZ-3 as my newer MZ-Switch was very inaccurate compared with my wife's Apple Watch and my blood pressure monitor (12% error.)
Now my MZ-3 connects to I-Phone but readings do not change - all keep at zero (heart rate, Myzone points and %.)
Also tried MZ-Switch but same problem!
I believe this to be yet another Myzone problem - two different monitors that don't work.
Currently awaiting response from Myzone - disappointed!
July 8, 2025
Unprompted review
Reply from Myzone
Hi Michael,
Thank you for taking the time to share your experience, and we're genuinely sorry to hear about the issues you've encountered.
We completely understand how disappointing it must be to face problems with both your MZ-Switch and MZ-3 devices. Please know that our team is currently reviewing your case and will be in touch to help resolve this.
For clarity, it's worth noting that the accuracy of heart rate data can vary depending on where the device is worn. The MZ-3 chest strap uses an ECG sensor, which provides clinical-grade accuracy when worn correctly. In contrast, the MZ-Switch in wrist mode—and devices like the Apple Watch—use optical PPG sensors, which can be affected by external factors such as skin tone, motion, and placement.
It's also unusual for both devices to show 0 readings, which suggests there may be a connectivity or app-related issue that we can help troubleshoot. With any technology, issues can occasionally occur, but we're committed to supporting you and getting things working properly again.
We sincerely apologise for the inconvenience and appreciate your patience while we work to put things right.
- The Myzone Customer Care Team
Abbie was able to help me so I would…
Abbie was able to help me so I would not lose my Ranking because of device failure. She was quick to answer and eager to help. Thank you, Abbie
July 3, 2025
Unprompted review
Reply from Myzone
Hi May-Ling,
Thank you so much for your kind words! We're so pleased to hear that Abbie was able to help you and ensure your ranking wasn’t affected. We know how important that is, and it’s great to know she could step in quickly and provide the support you needed.
We’ll be sure to pass your thanks along to her—it’ll mean a lot!
Thanks again for taking the time to share this. We're always here if you need anything else.
- The Myzone Customer Care Team
Customer Support says just buy a new one if anything goes wrong
I loved my device while it was working but now I’m suddenly outside of the warranty window and it doesn’t work. Myzone customer support told me to just buy another one!
Edited July,9,2025
For such an expensive device there is no maintenance or repair option available (I honestly cannot remember if I charged the device on a phone charger or not I have had it for over 2 years and always charged it on the computer but may have used a phone charger by mistake) regardless there is no option for repair or maintenance, or a discount for long term customers
Email from myzone “I regret to inform you your warranty period extended from 2022-12-26 - 2024-12-26 - so you will need a new device to continue loggin your workouts.
Our store can be found here: (link removed as per trustpilot guidelines)
Once a new one has been purchased, you can continue with your account and data by updating the new ID to your account via the below:”
2nd update
Tried to use someone else’s Mz Switch and that device doesn’t work either! Customer Support told me again to buy a new one. These products are not made to last, if the warranty is only for 12 months that’s how long the company expects it to last. You’re better off buying a cheap device at least you know what you’re paying for.
June 30, 2025
Unprompted review
Reply from Myzone
Hi,
We are really sorry to hear about your experience. That’s definitely not the level of support we aim to provide, and we completely understand how frustrating this must be. If you could please send us a DM on Facebook or Instagram, or reach out via email at customercare@myzone.org with your details, we would be more than happy to take a closer look into this for you.
We would really like the chance to help make things right.
- The Myzone Customer Care Team
Reach out in other ways!
Struggled to call and live chat online. Managed to get all of the help I needed by direct messaging on IG :)
June 25, 2025
Unprompted review
Reply from Myzone
Thanks so much for your feedback! We're really glad to hear that you managed to get the help you needed through Instagram 😊 We'll definitely take your comments on board about calling and live chat — we're always working to improve how easy it is to reach us. If you ever need anything else, feel free to drop us a message anytime! 💬📲
- The Myzone Customer Care Team
Was very quick at helping me with my…
Was very quick at helping me with my issue. Happy that I could use my myzone again.
June 18, 2025
Unprompted review
Reply from Myzone
Hi Juanita,
Thanks so much for your lovely words! We're really glad to hear that the issue was sorted quickly and you're back to using your Myzone again. If you ever need anything else, we're always here to help 💪😊
- The Myzone Customer Care Team
I love MyZone
I love how empathetic the customer care team are! And how they go above and beyond to do the best they can to deal with any issues!
Thats why I love myzone and can’t live without it!
June 25, 2025
Unprompted review
Reply from Myzone
Thank you so much for your kind words and support! 💪❤️ We are absolutely thrilled to hear that you have had such a positive experience with our customer care team — empathy and going the extra mile are exactly what we aim for. It's amazing to know Myzone has become such an important part of your journey. We are grateful to have you in the community! 🙌
- The Myzone Customer Care Team
Adjustment to max heart rate.
Abbie understood my concerns and addressed them right away. She followed up with an email to make sure the issue was resolved. I appreciate the attention and care she gave me.
June 19, 2025
Unprompted review
Reply from Myzone
Hi Warren,
Thank you so much for your kind words! We're really pleased to hear that Abbie was able to support you promptly and ensure your issue was resolved. Providing attentive and caring service is something we truly value, and we'll be sure to pass along your appreciation to her.
If you ever need anything else, we're always here to help.
- The Myzone Customer Care Team
I have happily had a Myzone belt for years BUT!!!
I have had a Myzone belt for years ( over 7 ) and for the most of that time it has been excellent. However recently the UK has been experiencing the PSTN shutdown and change over to IP ( probably 2-5 years too soon ) and the Myzone app and chest HRM have both started to mis function - having been in the tech industry I suspect this is a sales ploy by Myzone to sh!! on the good loyal customers. If I go miles from people and mobiles and run on an empty beach with just a HRM no phone then connect to the app later it works properly. The HRM works to a gym cardio monitor the problem is the app, plus the new IP network, and other peoples phones. BTW ip routers ( home and commercial ) are restarting in the NE about 3-10 times a day in the NE UK ATM. IP is the way forward but only when the technology is ready.
June 19, 2025
Unprompted review
Reply from Myzone
Hi Mark,
Thank you for your honest and detailed feedback.
Firstly, we’re really pleased to hear that you’ve been a long-term Myzone user and that your belt has served you well over the years — that kind of loyalty means a lot to us. We’re sorry to hear, though, that you’ve been experiencing recent issues with connectivity.
You’ve raised an interesting point about the broader shift from PSTN to IP-based infrastructure. While the Myzone app and hardware haven’t been intentionally affected by this changeover, we do understand that the evolving network environment — especially with routers restarting frequently or interference from multiple devices — could be contributing to inconsistent behaviour, particularly in areas currently undergoing upgrades.
That said, we’d never intentionally compromise the experience of loyal users to drive sales — we take pride in standing behind the long-term durability of our products and the community they support. It’s good to hear your chest strap still works with gym equipment and functions well in isolated areas — that insight is actually very helpful for diagnosing the issue.
We’d really appreciate the chance to look further into your specific experience and see how we can help. Please reach out to our support team at https://www.myzone.digital/en/knowledge/kb-tickets/new with any logs or device behaviour details you can provide — we’d love to get this resolved for you.
Thanks again for sticking with us.
- The Myzone Customer Care Team
I decided to give Myzone a try after my…
I decided to give Myzone a try after my Coospo packed in after several years of constant use. I opted to go for the myzone Switch as it was supposed to be more versatile with a wrist and arm band as well as a chest strap. The wrist and arm band didn't work and switched every time I attempted to use it. The switch is supposed to store activities allowing you to not take a phone every time I went for a run the activity didn't sync to app. I raised the issues with myzone and they were less than helpful and just kept sending me stuff to try from their trouble shooting page.
I have decided to back to Coospo I would avoid this at all costs.
May 1, 2025
Unprompted review
Reply from Myzone
Hi Michael,
We’re really sorry to hear about your experience with the Myzone Switch and that it didn’t meet your expectations—especially after switching from a device that had served you well for years. We completely understand how frustrating it must be when the features you were counting on, like offline tracking and syncing, don’t work as they should.
We also want to apologise for the support you received not being more helpful at the time. That’s not the experience we aim to provide, and we’re really sorry we let you down.
If you're open to giving it another look, our team would love the chance to make this right. Please don’t hesitate to reach out to us directly at customercare@myzone.org.
Thanks again for your feedback—it helps us improve.
- The Myzone Customer Care Team
Poor and short-lived
Bought a MyZone two years ago for David Lloyd classes, it wasn't great even brand new and would sometimes disconnect or stop working during classes. I didn't bother with it for a few months then tried to use it again recently and it appears to be completely dead. Won't charge or reset or do anything at all.
June 16, 2025
Unprompted review
Reply from Myzone
Hi Ems,
We’re really sorry to hear about your experience with your Myzone device, and that it hasn’t performed reliably since you first purchased it. That’s incredibly frustrating, especially when you’re trying to stay motivated during classes, and we completely understand your disappointment.
It’s also really unfortunate that the device no longer powers on or responds, and we sincerely apologise for the inconvenience this has caused. This isn’t the standard we aim to deliver, and we would really like the chance to help.
If you're willing, please reach out to us at customercare@myzone.org, and we’ll do our best to troubleshoot or discuss the next steps with you.
Thank you for taking the time to share your feedback, it’s important to us.
Kind regards,
- The Myzone Customer Care Team
Poor Product Durability.
Poor product durability and very unhelpful customer service. For an item this expensive with minimal use of 5hours a week max, a longer shelf life is expected.
June 9, 2025
Unprompted review
Reply from Myzone
Thank you for your feedback, and we’re really sorry to hear about your experience. We understand how frustrating it must be when a product doesn’t meet expectations, especially with minimal use. Our hardware is designed to withstand regular activity, so this definitely isn’t the standard we aim for. We’d really like to look into this further for you and see how we can help—please get in touch with our customer care team at Customercare@myzone.org, and we’ll make sure it’s properly reviewed. Your experience matters, and we appreciate you bringing this to our attention.
- The Myzone Customer Care Team
Reply from Myzone
Hi Robert,
Thank you for taking the time to leave us a review. We are so glad to hear that you had a positive experience with us.
Have a great rest of your week!
- The Myzone Customer Care Team
Reply from Myzone
Hi Roger,
Thank you so much for taking the time to leave us a review. We are glad that you felt that you have received a great service from us.
We wish you all the best!
- The Myzone Customer Care Team
very responsive
June 1, 2025
Unprompted review
Reply from Myzone
Thank you for taking the time to share your experience with us. We are glad to hear that your query was resolved quickly.
All the best with your future workouts & Fitness Journey!
- The Myzone Customer Care Team
Great support - Status freeze during late pregnancy 🙏
We all know that MyZone status is REAL! There’s nothing quite like the stress of trying to clear 1300 MEPs at 2300 on the last day of the month… my wife is pregnant and within a year of Hall of Fame, so this stress is also real!
The team at MyZone were very open and very helpful in freezing her status for a few months to allow her to get through the end of pregnancy, and her recovery, before getting back in the gym when she’s ready.
Thanks MyZone for supporting an issue unique to pregnancy and childbirth 🙂
May 29, 2025
Unprompted review
Reply from Myzone
Thank you so much for your thoughtful words and for sharing your experience! We are thrilled to hear that our team could support your wife during such an important and exciting time.
At MyZone, we believe in recognizing the unique journeys of every member, especially when it comes to pregnancy and recovery. Please pass along our best wishes to your wife for a smooth and healthy remainder of her pregnancy.
we look forward to welcoming her back whenever she's ready to continue her fitness journey 💪❤️
- The Myzone Customer Care Team
I love myzone
I love myzone ! The app is amazing . The customer service is excellent, they are always happy to help and all my enquiries gets sorted on the day within hours .
Thank you team myzone x
May 27, 2025
Unprompted review
Reply from Myzone
Hi Niki,
Thank you so much for your amazing feedback! We're delighted to hear that you’re enjoying the Myzone app and that our customer service team has been able to support you quickly and efficiently. We truly appreciate your support. Thanks for being a part of the Myzone community! 💪
- The Myzone Customer Care Team
Status Freeze
Recently had a couple of injuries that have made it impossible to exercise. Myzone have been very helpful with regard to freezing my status until I’m fit again, ensuring that I don’t lose out on what I’ve attained over previous months.
April 16, 2025
Unprompted review
Reply from Myzone
Hi Vivien,
Thank you so much for your kind words and for taking the time to share your experience. We’re really sorry to hear about your injuries and hope you’re on the road to a full and speedy recovery.
It means a lot to us that you’ve found our support helpful during this time. We are glad that we could assist in freezing your status. We look forward to welcoming you back when you're ready.
Take care and get well soon!
- The Myzone Customer Care Team
Outstanding customer service
Outstanding customer service. Abbie rocks!
May 23, 2025
Unprompted review
Reply from Myzone
Hi Jan,
Thank you so much for your kind words! We're thrilled to hear you had such a great experience—Abbie truly is amazing, and we'll be sure to pass along your praise. We appreciate your support and are so glad we could make your day a little brighter!
- The Myzone Customer Care Team
This company gets it
This company gets it! As an daily exercise fanatic, I use the Myzone app and MZ-SWITCH to track my fitness activities. Unfortunately, the battery in my unit would not hold a charge for more than 3 or 4 workouts. I reached out to Myzone Support and immediately got a return email suggesting ways to improve the charging time. When all recommendations failed, they offered to replace the unit free of charge. Could not be happier with their service and timeliness.
May 20, 2025
Unprompted review
Reply from Myzone
Hi David,
Thank you so much for sharing your experience! We're thrilled to hear that our support team could assist you quickly and get you back on track with a replacement. It means a lot to know that Myzone is making a difference in your fitness journey. We truly appreciate your kind words and your commitment to staying active with us!
- The Myzone Customer Care Team
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