Mwave Australia Reviews 4,445

•

4.3

Computer Store

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Review summary

Created with AI, based on recent reviews

Considering 95 reviews, reviewers overwhelmingly had a great experience with this company. Many customers consistently find the prices competitive and appreciate the wide selection of products available. The purchasing process is often described as smooth, quick, and efficient, with many people highlighting fast delivery and well-packed items that arrive safely. Reviewers are frequently happy with the products received, noting they are easy to set up and use, and the overall service is often praised as good or excellent. However, some customers also noted significant issues with response times, reporting that emails and messages went unanswered for weeks, leading to frustration. There were also complaints about delayed shipping, unfulfilled orders, and products not being dispatched even after several weeks, despite being listed as in stock. A few other people also felt that advertised products were not shipped as described, or that incorrect items were sent, leading to dissatisfaction with the order fulfillment.

What people talk about most

Product

Clients share ambiguous opinions on product quality and availability, with some reviewers praising "fantastic... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some customers reporting smooth purchasing... See more

Delivery service

People report ambiguous experiences with delivery service, with some consumers praising quick processing and... See more

Price

Consumers find price to be ambiguous, with some reviewers praising competitive or reasonable pricing, and... See more

Response time

Users describe negative interactions with response times, with many reporting exceptionally slow shipping and... See more

Reviews shaping this summary

Just bought a key for Kaspersky total security for a year

The reason for 4 star is because its website sucks. Typing is search bar is pain in butt as it tried to keep loading/refresh whenever you type one alphabet. Secondly, dunno why, it crashed my browse... See more

I had perhaps the best ever customer service with a representative named Kenny Dayuday. I had an issue and wanted to get an item and this person went above and beyond to help me in that endeavour o... See more

I've used MWave for years. I recently had a problem with a new PC that they built for me (not caused by them) and they handled it extremely courteously and efficiently. I took the box down to the... See more

Company details

Written by the company

Mwave is Australia's leading online computer and accessories store. Buy Computer Hardware, Cheap Computer Parts and Discount Computers from specialists.

Contact info

Unit B1, 3-29 Birnie Avenue, 2141, Lidcombe, Australia
1300 727 446
sales@mwave.com.au
mwave.com.au

4.3

Excellent

4K reviews

5-star

4-star

3-star

2-star

1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Apr 3, 2025

Mwave is reliable, efficient and easy to deal with

I've ordered from Mwave twice and the delivery has always been fast and accurate and the product (Dell lap top charger) has worked well.

March 20, 2025

Apr 3, 2025

It's always easy to shop with MWAVE

It's always easy to shop with MWAVE. You order online and in most cases, you can pick up your order within a couple of hours or within 24 hours.

March 19, 2025

Apr 2, 2025

Very fast dispatch

Very fast dispatch, saved the day.

March 25, 2025

Apr 1, 2025

Amazing service

The service was very friendly and helpful when I had issues with one of my products that I purchased, and the response was very quick.

March 18, 2025

Apr 1, 2025

Terrible Packaging

Ordered ram, the ram package is in broken and in an opened state.

March 25, 2025

Mar 31, 2025

Easy ordering

Easy ordering, came really fast, works great

March 20, 2025

Mar 31, 2025

Highly recommend

Highly recommend, Easy instal into PS5 after youtubing how to do so, I added Cod 6 to this drive and very smooth game play.

March 17, 2025

Mar 31, 2025

Item ready for pick-up very quickly

Item ready for pick-up very quickly. Notification was awesome as we're the staff

March 16, 2025

Mar 28, 2025

Quick and Reliable shipping

January 1, 2025

Mar 28, 2025

Great company to deal with

Ordering was easy on their website.
Pricing was very competitive.
Delivery & tracking was first class, I was notified when my purchase was dispatched & also received notification the day it was due for delivery

March 13, 2025

Mar 27, 2025

Fast Shipping

Fast Shipping, no fuss

March 13, 2025

Mar 27, 2025

Great product thanks guys

March 20, 2025

Mar 27, 2025

Good price

Good price, well packaged, good customer portal, fast delivery with good tracking.

March 20, 2025

Mar 27, 2025

Fast delivery

Fast delivery, easy set up and good quality PC!

March 20, 2025

Mar 26, 2025

Perfect

Excellent. Quick. Accurate.

March 19, 2025

Mar 26, 2025

G-Skill RAM 32GBx4

The overall experience was great, but there was some delay in acknowledging the payment made via EFT. Other than that, delivery was pretty quick, and the product was delivered as described.

March 12, 2025

Mar 26, 2025

Cheap/ works/ fast delivery

Cheap price for component and works great, fast shipping

March 19, 2025

Mar 26, 2025

Very easy transaction

Very easy transaction, great value. Thank you!

March 19, 2025

Mar 26, 2025

Good service

Polite, friendly service. Prompt response and supply of goods.

March 18, 2025

Mar 26, 2025

Good service

Good service. Ordering was quick and easy. Good range of products. Products were sent for delivery very quickly. Products arrived quickly.

March 18, 2025

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