Moon Active Reviews 

This devolper is SO shady! For example, the Rapids Rush game gives you the choice to "Let me Rest" every time you level up. But if you do rest, after 20 or 30 spins, it starts on its own. Ive contacted support and they refuse to take any sort of action. They clearly dont care about their players, only their players money!

My name is Steve. I've been playing coin master for 6 years. There has been a few glitches over the years but overall not bad. But in the last 6 weeks, i have been unable to receive any diamond cards. To start, I've won 15 tournaments where the grand prize was a diamond card, didn't receive. Plus 4 or 5 from chests, 3 or 4 side events & even purchased 1. Never got a single card. Even had an AI chat and was told the problem was with your servers. It showed on my spin screen that I'd received them but nothing went into my inventory. I lost tens of thousands of spins and coins. Unable to complete albums or sets. Then after an album expired, i started getting them again, for about a week and then stopped getting them again a week ago. So it's been approximately 35 cards that I never did get. Do you know how many rewards I've lost. This is unacceptable! While I'm providing feedback, here's one for you. Like I said, I've been a paying customer for 6 years and during that whole time, the value of the rewards you receive hasn't increased a bit. One would think having been a long time player, i would have been granted some kind of seniority but nope, same shitty rewards I've been getting for 6 years. I'm at the point now if I don't get some kind of compensation, I'll be deleting Coin Master and spending my money elsewhere. Very disappointing because it is a fun and enjoyable game but there's no incentive to keep on playing.

The most ripping off company on the planet
They nicked from me on some event (Boss Fight ) more than 10K boss gold and substituted it with 100 spins, and guess what the event was still running,,, a group of thieves

Support takes way to long some events only last 24 hours and already waiting 11.5 hours for a response what a sh*t show!

Absolutely disgusting company. Vile human beings. Exploitative. Crooks. Greedy. Don't care about their players. Take take take.

I am a veteran Coin Master player who has been with this game since 2017. I reached Level 180 through years of effort and dedication. My account is linked to my Apple ID, but Moon Active refuses to restore it because of a deactivated Facebook account.
​To prove my identity and skill, I did the impossible: In just 15 DAYS, I built a new account from scratch to Level 122, and I currently hold 37,100 SPINS and 30,360 duplicate stars. Most importantly, I have NEVER spent a single penny on this game. I achieved all of this through pure strategy and skill. No ordinary player can achieve this in two weeks without spending money—only a veteran who knows the game since 2017 can do this.
​I have provided video evidence and my Player ID, yet the support (Ticket ID: JKMXEY-6N35N) continues to stall and hide behind the "Facebook" excuse. This is a total lack of respect for long-term player loyalty and data security.
​I am currently in direct contact with Apple’s Senior Support Management regarding this matter. If Moon Active cannot restore my Level 180 account, I demand a fair compensation of 100,000 spins on my current Level 122 account for the years of history I have with this game.
​Moon Active, look at my data. A player who has been with you since 2017 and can hit level 122 in 15 days is NOT a liar. Give me my account back!

Since early February, my account has been functionally broken. As a high-volume player, I’ve documented a synchronization error that prevents event UIs from appearing, despite the game awarding tokens for them. I have lost over 400,000 XP and the rewards from 94,660 Team Battle points.
Support refuses to escalate to a manager and instead offers 'goodwill' gifts that don't cover 1% of the loss. They are contradicting their own technical staff's previous admissions of a fault. Total lack of integrity and technical competence. Avoid spending until they fix their sync issues.

Absolutely terrible company that does nothing but make extremely greedy and exploitative mobile games that are no better than slot machines. All their games use predatory pricing, predatory monetisation, exploitative psychological tricks to extract as much money form people as possible. These apps are designed to exploit addictions and the neurodivergent and the developersdefend this style of app making.

Instead of banning kids form access to the internet how about we crack down on the gambling apps that pose as video games on mobile stores.

Only come across them due to constantly receiving requests form people on social media to join their stupid apps. I love video games, hate gambling and can honestly say I despise any company that would make any effort to exploit people for profit! Especially through gambling

The guy that created Coin Master and Travel Town is a very talented guy for sure but the thing I don’t understand why do you charge so much money for Add ons ? Honestly Coin Master if I buy a package that cost 90 pounds plus i only get few thousands spins and who knows the game they know that is a total ripoff. I love these games but to play and enjoy it cost me a fortune, and I know in my team people spend lots of money to stay on top the events we play. If you guys put the money down you will have more people buying the add ons is a Marketing strategy is the quantity not the quality that counts. Another thing be nice if you throw a bone sometimes to your loyal customers !!

Do not get involved. Do not let your kids play these games. Do not waste money. The worst part is is absolutely rigged. You don't get anywhere unless you were to try to spend money to get absolute. No real rewards. They're not giving anything away. It's not like you get anything from them and they still don't allow you to achieve anything in this horrible game. The tech service customer service is always absolutely horrible. It's always oh I'll look into it. Yep and they never do things. Go missing all the time. If you take screenshots you send stuff over and it's always nothing wrong on my side. These people are going to all burn in hell

As long as this thing has been around from whenever till now. The sad part is they tried to have a lawsuit against them and I don't know what ever happened.

I would suggest saving your money and going to an actual casino where you can actually win something worthwhile and you have better odds and that's not saying much. I'd rather gamble with the mafia then deal with these people. I'd rather gamble with the devil. Don't support these people

Untrustworthy, such a waste of time playing those brainwashing games.. They might even let spywares and share information with the infamous israeli secret service

I’ve contacted support several times about becoming VIP.
My account has:
• ⭐ 1,280,000 Stars
• 🏘️ Village 504
• 🎰 5.3 million spins

But I only receive automated replies and my ticket keeps getting closed.
I love the game and I’m very active, but this treatment is disappointing.
I’m requesting a proper VIP team member to review my account.

ID:4151fd70-3d8e-4296-833b-70e0694cb2d0

— Kero Emad

Update
I just received an email that the game I purchased the items for has ended, but to make up for it, they sent me, get this...500 spins. What a joke! No refund or anything.
I think it's time another lawsuit is brought against them!

I made a purchase and never received my items. I have emailed them several times and the only response I get is the automatic reply that they received my message.
I have also had several problems in the game like my character going to sleep long before the time is up, getting notifications that I earned a reward, but there is nothing there and many other issues.
I wish I could get back all the money I put into this dumb game.
The only reason I started playing to begin with was to earn rewards on a different app for reaching certain levels.
I want them to respond so that I can finally delete this game.
They make way too much money off of us for them to treat their customers like trash.
They make over $16 million a WEEK!

I would give this Money loving company zero stars if I could. There games are starting to be more about money rather then there customers, the game has got worse. There making sure that you do not advance just to have you spend money. BEWARE the more money you spend the harder they make game play for you. Be very careful because I am not sure who is behind the emails, but because I complained they BLOCKED MY EMAIL ADDRESS AND MARKED IT AS INVALID. They could care less about customer complaints as I said and mine are all valid, they were just complaints that there employees whom get paid to address did not want to hear. With that being said be very mindful of Coin Master it should be renamed to Money Master because that is all this company cares about. I have tons of receipts and can prove with my recordings of game play. If they permanently decide to discriminate and block me permanently out of pure truth and evil it’ll save me tons of money for playing a game that don’t care enough for you investigate your claims and just block you for asking questions after you have spent tons of money, they try to make you out to be a villain.If you ask me the FTC needs to start investigating!!!!!!

This is by far the worst costumer service I have ever recieved. After waiting an extremely long time for any type of response, I finally recieved a generic message that offered absolutely no solution to my issue. I spent a ton of time and energy on completing an island and due to a glitch on there side, I was unable to collect my rewards. They are unsympathetic to that issue even though the fault is entirely there own. I am leary to move forward with the game and will definitely never spend any more real money on it. How can you be certain this won't happen again? Glitches and mistakes happen but I would expect them to make it right when they do. It should not be at the cost of the consumer.

To start off with Everyone is right 👍 that this company Moon Active who are affiliated with Coin Master are fraudulent ripoffs. I've been playing this game for 6 months now and it has taken me that long to get to village 169 which I have not completed yet because constant attacks on my village. It's hard to complete a village when people keep destroying it and you have no spins to get shields. I still have 15 open albums I cannot complete because no matter how many chest you buy there always the same cards. I have 3 active posts open for discussion on the main Coin Master website if you would like to comment. There was only 1 person that didn't agree and tried to say she did not buy any packages which we all know is bull. Your not just going to get 100,000 spins without buying packages. So for the last 2 months the game constantly kicks me off when I win a main event for spins or whatever, and as soon as I win im kicked off the game and takes me forever to get back on and by that time I've lost all of my coins because people raided like crazy so there goes the spins I used to win those coins. In the last 2 months I have been cheated out of over 100,000 spins, over 50 billion coins, 600 Gems, 2 chests for the 2nd World Travels Album, 5 spins for the Thor Wheel, 5 keys, A Joker Card and 2 Diamond Cards. All of this I won fair and square on the main events and special events and I have contacted Customer Support with Coin Master over 100 times about each individual incident and they have only responded 2 times and only gave me 2000 Apology Spins. That is no where near what I won and was cheated out of. I threatened to call the Better Business Bureau and file a CLASS ACTION Lawsuit against them so they won't respond so i need backing on this through the official Coin Master website you will see my posts. I'm angry because in the beginning I bought around $150 worth of packages to help me along, but I'm disabled on oxygen 24/7 and only get SSI which is less than $1000 a month and by the time I pay my bills I'm broke, so i cannot afford to buy packages anymore. All I want is for them to give me what I won and earned that was taken when the game shutdown and kicked me off each time I won. Which now is 10 separate winning dates that I have contacted them about atleast 20 per incident and still messaging them because I'm very angry. They need to stop cheating people and give them what they rightfully won or in some peoples cases what they purchased. If I do not receive what I won which I clearly stated in this review I'm seriously thinking about a Class Action Lawsuit but need people to back me. I need no less than 50 people backing me up and want more than 100 people. Go To the main Coin Master website that gives you petty little Free Spins everyday when they should be giving thousands of free spins a day. These incidents happen on August 3rd,4th,19, and 29th and September 2nd, 8th, 9th, 10th and today the 11th. And as for being kicked off the game it happens every single day no less than 10 times a day. Has been happening for atleast 3 months now.

This is a dishonest company that aggressively spams you with pop ups during play, offering you misleading deals that don't actually exist.
Their customer service will react deliberately obtuse when you contact them to frustrate you into going away.
I am not only going to delete this game, I am also demanding my data is removed from their servers as I find then that untrustworthy.

I purchased gems from them and when I was playing the game another of their aggressive selling pop ups appeared right where I was pressing spin and I couldn't stop in time to make a purchase for gems for something that did not exist.
The purchase was to continue a win streak in an event. An event I wasn't doing, so I didn't actually have a win streak being on the lowest possible level. Why would they even try to sell something that does not exist (the win streak) with aggressive pop ups?
Simple answer they are dishonest cheats who will spam you with fake offers to cheat you out of your purchases.

Same as most other experiences listed here. You can spend a fortune playing this. It takes real $ to win at this game. Goal can be within 20,000 spins of 125,000 to get say 200,000 free spins and what happens? They reset the game and you have to start over. I have purchased maybe as many as 2400 cards at one sitting and get 1 or 2 new cards that seldom complete a set. Far to much cost for so little reward. 3/1/24 to 8/1/24. No longer playing.

Gambling Unfair Game
All players are bots
making you think you play with real person just so you pay