Montway Auto Transport Reviews 

I’ve used this company several times over the years, and they continue to make vehicle transport incredibly easy. Most recently, they relocated two vehicles for me without a single issue. The drivers were cordial, friendly, professional, and easy to work with from start to finish. From coast-to-coast moves to transports throughout the Southwest, they’ve consistently delivered great service. Reliable, straightforward, and hassle-free—I wouldn’t hesitate to use them again.

Montway gave me upfront pricing with no hidden fees or worries. My driver was flawless and communicated with me above and beyond! Taras, truly thank you for excellent service. My car was in good hands from the moment of drop off until I picked it up. Highly professional, Montway cares about their reputation and that definitely comes across in the service they provide. Highly recommend 👌

The booking process was easy and the dispatchers worked with us to find mutually agreeable times for pickup. Team was helpful during drop off.

4 days still no assigned driver. Zero communication on their part saying that they needed more money to increase their bid. I had to call them. Told them to add $300 to the bid. Still nothing. No idea if they did it. May as well use a small time broker with personal service. They have no booking ability more than anybody else. Probably less, because it seems drivers don't want to take their jobs even with a competitive bid.

I made it clear to them I needed the car picked up before I left but they didn't come through. Now I have to ask neighbors for a favor to facilitate pickup (whenever that will be).

Horrible experience, car picked up 8/14 in NY by a non English speaking driver , so no information there, was told by their support team that car was taken to NJ for transport to FL , I arrived back in FL on 8/16,on Monday I contacted their support desk. , was told car was in NJ , and I would get update as to shipping , finally got a message that my car would arrive between 8:22 and??, and that I could contact shipping co at, no info provided, finally on 8/19 I was given name of shipping co and driver, contacted driver , was told I was wrong he did not have my car , but ii was charged in full on my credit card, avoid these people !!!!

We canceled our Montway Auto Transport service because the process became increasingly inconsistent and we no longer felt comfortable entrusting them with our vehicle.

Our dates were entered incorrectly multiple times. When we contacted Montway to make a change, that change was also handled incorrectly. Then, with only two days remaining before the vehicle needed to be picked up, we still had no confirmed pickup and had received no call, text, or meaningful update. We had to contact them ourselves to find out what was happening.

At that point, we were willing to pay an additional fee for a premium service that would provide a confirmed date. We had previously been told that we would pay the deposit plus the additional premium service fee up front. Instead, we were suddenly told that the entire transport invoice had to be paid in advance before they could proceed. This had never been communicated to us as a requirement.

We then discussed dropping the vehicle off instead. We were quoted an additional fee for that option and agreed to pay it. Again, however, we were told they would not proceed unless we paid the entire transport cost up front.

When I called back because I was confused about why the payment terms had changed, I was told that the process had already been explained to us in a previous conversation. That conversation did not happen as described. I specifically disputed that account during the call. I was then told we would receive a call back, which never came.

At that point, we canceled.

One of our biggest concerns was being asked to pay approximately $1,900 in full before turning over possession of our vehicle, particularly after the repeated communication and scheduling problems we had already experienced. When we asked what protection we had once they had both our full payment and our vehicle, we were repeatedly told that the contract protected us.

A contract provides a legal remedy if something goes wrong. It does not eliminate the risk of something going wrong. If a vehicle is lost, stolen, damaged, or otherwise not returned as agreed, enforcing a contract can require a dispute or litigation. We were not comfortable assuming that risk while the company simultaneously held our full payment and our vehicle.

A manager called the following day. I expected the call might be an attempt to address what had happened. Instead, he defended the process, told me I had misunderstood it, repeated that the contract was our protection, and ultimately told me, in substance, that this is how their service works and if we did not like it, that was fine.

That confirmed our decision to cancel.

This review is not based on a vehicle being damaged or a transport going wrong because we canceled before Montway ever took possession of the vehicle. It is based solely on our experience with their scheduling, communication, changing payment requirements, inaccurate account of prior conversations, failure to return a promised call, and management’s response when we raised our concerns.

We simply did not have enough confidence in the process to hand over both our money and our vehicle.

Working with Montway was a nightmare from start to finish! First, you will mostly speak to bots so communication is very poor, except for the initial sales rep who lies to you about price and dates. He quoted me a price, took a credit card deposit, and then I was charged 50% more than the quoted price. Of course I was not told that the price increased until after the scheduled pick up date, so it was too late to find another company. They did not pick up the car for a full week after the set pick up date and I had to leave the car in a Home Depot parking lot unlocked with the key inside. 3 days later, it was dropped off at a parking lot in front of a casino and I was given no notice that it was arriving. The most frustrating part was that I called them, emailed them and tried on-line chat so many times and could never get a person who could give me any real information. The whole experience was so stressful and I paid $500 more than other quoted prices because they "played" me.

Do not use Montway. It is an expensive stressful lesson for me.

I had great experience with Montway. We sent car from Houston to Boston. Danny was the driver and was extremely professional. He was excellent with the communication and was great to work with.

Montway has pretty good system and their email/phone communication is v good.

The price that was quoted is what we paid.
Highly recommend.

Montway Auto Transport made the whole process simple and smooth. Great communication all the way and the driver assigned was courteous, punctual and helpful. He kept me updated on my shipment (from California to Baltimore, Maryland) and I was very pleased with the delivery! Best of all, Montway had the best price out there. I have done my research and no one can beat Montway’s price! Thank you Montway!

Horrible. Highly DO NOT RECOMMEND. They subcontracted my shipment to another company who delivered my car with damage that was covered up with a permanent marker so I didn’t notice it upon delivery. Unreal. When I filed an insurance claim they completely disregarded the fact that the damage was covered up which is why I signed for the car - the damage wasn’t immediately visible. All of this after a complete lack of communication regarding my out of state shipment. Highly recommend not using this company, or using a moving company that subcontracts to Montway.

On July 28, 2026, I contacted Montway's sales team after receiving an online quote to discuss the expected delivery timeframe for my vehicle. During two separate phone calls with two different employees, I was told my vehicle would arrive at its destination on or around August 18.

Based on those representations, I turned over my vehicle for shipment on July 29 and delivered it directly to the port in Honolulu. Once the vehicle was in Montway's possession, the experience changed completely.

There was no written guarantee of the delivery estimate, no contract provided to me that documented the timeline, no proactive status updates, and no meaningful information regarding where my vehicle was in the shipping process. Despite repeated attempts to obtain updates, Montway could not provide an estimated delivery date beyond the verbal assurances given before pickup.

When I contacted customer service seeking basic shipment information, representatives appeared irritated that I was asking for updates. When I requested a supervisor or manager, the call was disconnected. After that, my calls no longer appeared to reach the normal call queue and instead were routed directly to voicemail, making the company effectively unreachable.

One representative asked whether the August 18 delivery date was stated in my contract. The problem is that Montway never provided me with a contract containing that information. When I contacted chat support to request a copy of my contract, the representative did not appear to understand what I was requesting and was unable to provide it.

I am retiring from the military and likely will not need another vehicle shipment, but I want to help others set realistic expectations. If your move depends on reliable timelines, regular communication, shipment visibility, and responsive customer service, my experience suggests you should not rely on verbal estimates alone.

My overall experience can be summarized as follows:

No contract. Nothing in writing. No status updates. No estimated delivery date. No customer service escalation. Eventually, no ability to reach anyone who could help.

If scheduling certainty and communication matter to you, I strongly recommend comparing other shipping companies before making a decision.

They shipped our car from Ohio to Oregon. They gave us a date range when they could pick it up and they texted in advance when they knew what day and time. They were there exactly as planned. The driver was very friendly and informative. He explained how the process would work. On the drop off, they told us when, texted us the finer details when they were available, and met us exactly as they said they would. That driver was also very friendly and helpful and the car was in great shape. Would definitely use them again!!

My experience with Montway was not the best. I had a scheduled pick up time and everything was set. On the day of the pick up I received an email saying my order was put on hold. When I called I was told the driver spoke to me and said I told him I had a family emergency so I would no longer be able to have the car ready to transport. No one ever called me. I was waiting for the car to be picked up. When I tried to call back again for more information and to re-schedule it took what felt like 82 transfers to different departments to finally get someone to help. I did end up getting to speak to a manager who was kind (that is the only reason I am leaving two stars), but it was still made to be my problem even after I explained that no one ever called to even confirm the pick up. This was too expensive of a service to have these issues occur and have to wait a whole other week to get my car shipped due to an issue on Montways end, not mine. I would NOT recommend Montway to anyone. Not a good experience.

Everything thing went well with delivery of my motorcycle. The only reason I'm giving a 4 star rating instead of a 5 is communication could have been better.
Thanks just the same, would use again in the future.

The pickup went smooth, I was surprised how soon the car arrived. I was out of town when the car arrived, but Khas was easy to work with to arrange for my backup person to meet him. Khas did a good job, thanks.

Overall, I had a good experience with Montway and would recommend them. They connected me with SHER Transport Inc. to move my car from Idaho to Massachusetts.

There was some uncertainty leading up to the pickup. I had to contact Montway several times to find out whether my car was going to be picked up, and I wasn't notified until August 1 that it would be picked up on August 3. The final cost was also $1,839 instead of the $1,719 I had originally been quoted in January. The difference wasn't huge, but it was unexpected.

There was an issue on pickup day because I had not provided the correct contact number. That was my mistake. The driver tried several times to reach us by phone, text, and email before having to leave to pick up another vehicle. Once I was able to get him the correct number, he returned and picked up my car, which I really appreciated.

My car was picked up on August 3 and delivered on August 10. There wasn't a lot of communication while it was in transit, so I checked in on August 8. I was initially told it would probably arrive on August 9, and it ultimately arrived on August 10. The driver delivered the car safely and left it exactly where I had requested.

Overall, the most important thing is that my car made it safely from Idaho to Massachusetts, and I appreciated the driver's effort to return for my car after the confusion on pickup day. I would use Montway again.

Don't do it folks, dishonest company that has removed all customer service contact... NO way to talk with someone, turned into a garbage company when it went from private owned to private equity in 2020

They will add stress to your auto transporting

Great ! Stayed in contact with me throughout the entire shipment and the car arrived without a scratch ! Best price i could find too and the customer service was great and readily available

Very impressed with communication re process and price was guaranteed, not going to change once I committed to them (which other companies claimed they may have to do). Pick up was scheduled within 24 hours of 1st day vehicle available and communication with driver was excellent, giving me a delivery estimate a day before & then a tighter window day off. Would definitely use again and price was competitive.

Overall satisfying experience with Montway. Driver came on time on specific day to pick up with one day notice earlier on. Cars delivered without damage pretty quick. We had to coordinate with driver for extra luggage payment as Montway was not able to contact carrier or driver.
Satisfied and highly recommended