Minicabs.co.uk Reviews 3,646

Reliable service using smart vehicles and helpful drivers. We live in an awkward-to-find place but this has now been resolved with the addition of using WhatsApp to contact the client. I'm hard of hea... See more

Hello, I had booked an airport pick-up but a few minutes before landing we were informed that the flight would be diverted. Minicabs were very helpful as they helped me quickly rebook the ride with a... See more

We have used Minicabs several times over the last few years. Our experience each time has been very good. It’s easy to book on line and messages from Minicabs are always frequent and reassuring ab... See more

I used this company’s services twice last week when going to a London airport & both times the service was exceptional! Both Uzman & Mohammed (one took us home from Stansted on Sun 19/10/2025 & the ot... See more

Excellent service! Good communication with driver, easy ride! I feel much better making sure that drivers are getting more money than using uber or bolt. Will definitely use again!

The booking was easy and the option to mention the flight number is very handy when you are arriving into London. The drivers track and connect with us to plan the pickup. Our driver Umar was very... See more

The booking process and phone app were user-friendly. The driver arrived on time for my 4 a.m. ride. I particularly appreciated that the confirmation text included a phone number for customer suppor... See more

This was my first time using Minicabs, and I was thoroughly impressed with the service from start to finish. The driver arrived promptly at the pickup point, waiting patiently as instructed, and provi... See more

Easy to book and pay. If there are any issues the booking office always call you and do their very best to resolve. On the rare occaision that I have required a refund it has been actioned very quicky... See more

We have used minicab.co services before on several occasions and constantly received courteous and professional care. The driver today was very helpful and arrived well before the pickup time. Excelle... See more

Have used Minicabs, a few times recently. Communication is excellent, drivers always on time and always friendly. My son, has been passenger and was nervous first time but, has been very happy to trav... See more

The driver was very good and polite and the office tried to contact me when trying to reach me a number of times as my phone signal was not working from an airport pickup. This is the third time I use... See more

Excellent experience with riding to Heathrow T2! The driver was polite, but happy to chat. In the beginning of the trip he asked whether I have my passport with me, which is clearly a very important q... See more

I had a great experience! The driver was reliable, punctual, professional, and friendly! He helped me with my luggage, and the trip was pleasant and quick. I always felt safe! I will always book with... See more

My family has been using Minicabs the past 4-5 years . They constantly provide the same great quality of service , they’re professional with well established processes

Ridiculous conversation about how we booked an estate car, but a 7 seater car came to collect us. (Incidentally the rear two seats would only fit children). We had 5 cases and then were callled up m... See more

Excellent experience! The driver was very polite, drove safely and smoothly, and the car was clean and comfortable. He arrived on time and was helpful and kind throughout the ride. Thank you for the g... See more

It was a very pleasant journey into central London with my boxes. Driver 902 was helpful, polite and a very good driver in traffic. Will use again without hesitation.

The cab was on time, very clean and smelt lovely The driver Muhammad was so courteous and helpful with waiting for me (I was running late) and loading and unloading the luggage Will definitely use... See more

This was the first time I had used the company but it will not be the last. Excellent service. And a very competitive price. Even though I had received very clear emails confirming my booki... See more

We used minicabs twice this evening to and from friends. Drivers always polite and friendly. I order on app, communication is excellent at all times.

My flight arrived early from Portugal. I called Minicabs for London and told them. They already knew and instructed the driver who came 30 minutes early at Luton Airport. He was very friendly, polite... See more

I have been using Minicabs for many years and have found them to be extremely reliable and efficient. This occasion was no different! I will continue using them- they are the best

I was very happy with the service, I received the message from driver and kept communicating with me all the time. He was there to provide me from arrival at Terminal 2 Thanks

I’ve encountered unexpected delay on arrival, many thanks to Sam and minicabs’ prompt response and helping to rearrange driver. Minicabs provide excellent service and is highly recommended.

Very easy to book, best price at the time of booking. Answered all our questions with a positive response. The communication is superb. Would book again. Thank you

Our driver was on time and avoided major traffic delays through his excellent knowledge of back routes which saved a lot of time.

First time I have used service. Website very effective with excellent communication. Cab arrived on time and provided courtesy call to let be known. Very clean cab. Driver polite and professional. E... See more

The driver arrived 20 minutes late. I had an urgent appointment. I found the driver arrogant. I don't know how this type of person is allowed to work in this sector. Furthermore, the car smelled bad.

Very good service. Flexible to change the pickup time, on time and very polite. A good set of information provided by the app and all documents received by email.

Absolutely awful. Taxi driver 25 minutes late and went to the wrong address. I was told to pay by cash when I got in the car and wasn’t sent a payment link. Absolutely rubbish service I would definite... See more

First time using them, everything was perfect. Driver came early, was very helpful and friendly. We got to the airport earlier then expected. Very impressed and will definately use again. Also price w... See more

Have used this company regularly for the last few years and does not disappoint. Reliable and good value too

Excellent service as always. Drivers are always on time, polite, helpful and friendly. Booking is easy and simple. Prices are the best.

Friendly communicative driver, and staff. Easy same-day online booking for airport pick-up. Value for money!

Always on time and very courteous and professional staff, have been using them for last 12 years with no issues

I booked the light removal service which worked out really well. We had everything prepared on the ground floor so that loading was quick but still I did not feel rushed by the driver. Would do again... See more

⸻ We booked a minicab to take us to the hospital. The journey should have taken around 50 minutes, but it ended up taking 1 hour and 45 minutes. Because of this delay, we missed a critical card... See more

Have used this company regularly for the last few years and does not disappoint. Reliable and good value.

Excellent service, I booked a service in advance to catch a train to go to the airport for early morning/ late night. Peace of mind.

My 6am taxi booked to the train station for the airport didn’t arrive. Controller kept robbing me off telling me it would be a few minutes. I explained I had a train ticket booked and if it wasn’t goi... See more

Absolutely diabolical. Multiple times they take the booking, several hours in advance, but no driver comes. This has happened to me so many times, i dont actually know what the point of minicab.com is... See more

Have been using minicabs for years, best reliable service in my opinion and never failed. Thank you

Excellent service again. Can't fault Minicabs for London. They are always polite, on time and friendly.

I had booked a cab for 1:15pm to take myself and my students to Eltham Palace and again at 3 pm to take us back to college. On both occasions, the transport was over 40 minutes late, which was total... See more

Left no voicemail to tell me that my taxi (return journey - both not honoured) had been cancelled. When I phoned to complain they seemed to think it was my fault that I’d not answered the phone. Whe... See more

Not for the first has this company failed to pickup at St Pancras International. What is more they failed to give me a reason. So was it because they failed to register it or because the driver got a... See more

The Company meets its commitment to their clients arriving on time with clean and courteous driver and driving safely during the journey.

Very professional throughout. I was using for the first time with my son as passenger on a school run, who was very nervous. Mohammed the driver was very friendly and dead on time. Can't speak more hi... See more

Excellent polite and helpful driver. Arrived early which was great. Probably one of the best drivers we have had.

The booking process is easy and prices are fair, but the driver arrived later than expected. The ride itself was fine, but communication could be better. Not a bad service, just not very consistent.