Medly Pharmacy - Brooklyn, NY Reviews 20

TrustScore 2.5 out of 5

2.4

Graham Avenue 104, 11206 New York, Brooklyn, US


While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I've been having Medley Pharmacy deliver my HUMIRA prescription for the past year. This is a medicine that MUST be kept cold. On their first delivery, in summer 2020, it was delivered in a flimsy... See more

Rated 1 out of 5 stars

The worst! Impossible to get through to them on the phone!! And they never call you when they text you that they will!

Rated 5 out of 5 stars

Excellent professional service. The customer service was great and did their best to get my medications to me on time. They seemed very concerned and made it happen. The driver called with an ETA and... See more

Rated 5 out of 5 stars

Pharmacy calls to ask if you would like to have your prescription delivered. Prescription could be set up for next day delivery. Driver calls when he’s close by; in my case 10 minutes away. Prescripti... See more


Company details

  1. Pharmacy

Written by the company

Medly is a full-service, digital pharmacy that delivers your prescriptions to you for free, same day, anywhere in New York, New Jersey and Philadelphia. We created a digital experience that makes managing your prescription simple, efficient, and smart.


Contact info

  • Graham Avenue 104, 11206, New York, Brooklyn, United States

  • 718-782-7539

2.4

Poor

TrustScore 2.5 out of 5

20 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Medley unprofessional. I don't trust them.

I've been having Medley Pharmacy deliver my HUMIRA prescription for the past year. This is a medicine that MUST be kept cold. On their first delivery, in summer 2020, it was delivered in a flimsy cold pack that was completely melted, and the medicine was warm. I had to refuse it -- they replaced it the next day. But the van that delivered it didn't even have a cooler. However, I gave it a second chance and all other deliveries were ok.

But this month (Sept. 2022), just before my delivery came due, I called them just to check -- and they said they had no supplies of HUMIRA!!! No notification or anything -- I had to accidentally find out for myself! So I transferred the prescription to CVS. It comes very well packaged, in an insulated cooler!

I would not trust Medley, and they are not professional.

September 1, 2022
Unprompted review
Rated 5 out of 5 stars

The best!

My dermatologist uses this pharmacy, and Im very satisfied with their service. Excellent service & communication from beginning to end! And they are able to provide coupons for expensive name brand prescriptions.

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

Delivery to Queens

Put my order in on a Friday. They tried to get the best price since my insurance didn’t cover a copay. Wednesday they gave me a discount. Delivered Thursday in the time slot they gave me. Very efficient even though I live in Queens!

May 7, 2020
Unprompted review
Rated 5 out of 5 stars

The customer service was very helpful…

The customer service was very helpful in helping me set up his service.
The packaging was cute and arrived on time with several texts to let me know when it was coming.
I can't believe it took me this long to do delivery for my medications ! It has saved me a lot of time!

May 4, 2020
Unprompted review
Rated 5 out of 5 stars

Great service.

The delivery was very easy to set up and came very promptly. I received text alerts that informed me when my medicine was to be delivered. Very friendly service.

May 1, 2020
Unprompted review
Rated 5 out of 5 stars

Excellent professional service

Excellent professional service. The customer service was great and did their best to get my medications to me on time. They seemed very concerned and made it happen. The driver called with an ETA and was also professional. Everyone involved was very dedicated. Thank you all again.

May 1, 2020
Unprompted review
Rated 5 out of 5 stars

I ABSOLUTELY ❤❤❤ MEDLY PHARMACY...

I absolutely love love love Medley Pharmacy. The convenience of having your prescriptions delivered to your home especially at a time like this, is so much more needed. I love the customer service and the driver was very courteous and on time. Although I missed his call because I was downstairs at the time, he still rang my bell... and when I answered I was shocked to see that he was there. Thank you MEDLY Pharmacy for being my hero. I plan to have a long relationship with you guys! 👠

April 30, 2020
Unprompted review
Rated 5 out of 5 stars

Highly recommended!

In a time of need Medly Pharmacy is very reliable, helpful and ready to help with my RX needs. Thank you so much for taking care of everything.

April 30, 2020
Unprompted review
Rated 5 out of 5 stars

I highly recommend this pharmacy

I highly recommend this pharmacy. The staff is friendly, attentive, and patient. The delivery person was on time, kind, and practiced contact free delivery smoothly. This pharmacy has always been great and they are continuing to do a wonderful job during this difficult time.

April 28, 2020
Unprompted review
Rated 5 out of 5 stars

The ease of getting your prescription.

Pharmacy calls to ask if you would like to have your prescription delivered. Prescription could be set up for next day delivery. Driver calls when he’s close by; in my case 10 minutes away. Prescription is delivered and you don’t miss a step in your daily living.

April 24, 2020
Unprompted review
Rated 5 out of 5 stars

Easy to use!

I usually refill my prescriptions through Walgreens but they were backed up 3 weeks for delivery! My doctor recommended Medly. Within 2 days, someone delivered my prescription to my apartment. Medly was so transparent from the beginning and their customer service was phenomenal! Can't wait to continue using this service.

April 23, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look