MEDIAFIX Reviews 551

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 397 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent service and the high quality of the products received. Many people are delighted with the results of their digitised media, noting the impressive clarity and enhancement of even very old recordings and images. The user experience is consistently described as positive, with many appreciating the straightforward processes and the helpful, professional staff who provide reassurance and clear communication throughout. However, some customers also noted issues with the quality of digital copies, mentioning concerns about focus, color, and unexpected shadowing around the edges of images. A few other people also felt that the process took a long time, and there were occasional reports of tapes not being replaced in their correct packets, causing confusion.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency, professionalism, and... See more

Quality

People report positive experiences with quality. Many customers praise the excellent quality of digitized... See more

Product

Clients share positive opinions on product quality. Many reviewers are delighted with the conversion of old... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the process easy to work... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

MEDIAFIX did an absolute first class job on transferring my old VHS home videos to modern digital media. Andrew did a fantastic job of putting my mind at rest and nothing was too much troub... See more

Company replied

Rated 5 out of 5 stars

We have used Mediafix twice now. They are very reliable, with a good website that aid selecting the many options available. Whilst awaiting the return of our Super8 films plus the converted versions o... See more

Company replied

Rated 5 out of 5 stars

As an 82 year old former member of a small choral group back in the 1970's I thank you for transferring my 52 year old Scotch tape recording on to CD. Although the original recording was very poor y... See more

Company replied

Rated 5 out of 5 stars

Really pleased with the digitisation of some of my Father In Law’s Slides. Easy to order, post and receive back. Great service all round. The Slides are far better quality than we expected, especi... See more

Company replied


Company details

  1. Photo Restoration Service
  2. Photography Service
  3. Video Editing Service

Written by the company

MEDIAFIX is European Union’s market leader in the digitisation of analogue media. We digitise all types of analogue media: slides, negatives, photos and photo albums, video cassettes, cine films and audio cassettes. Various additional services complete the range. One important reason for the company’s success is the digitisation technology it has developed itself. The rescue of emotionally and historically valuable memories is part of our mission statement. Since our founding in 2012, we have already digitised more than 200 million analogue media. The number of digitised slides alone amounts to around 1 million per month.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

551 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 85% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Exemplary service plus economical product.

I found MEDIAFIX Customer Services plus all the other contacts within the organisation to be exemplary in their dealings with me. From the costing aspect, I considered them to be fair and reasonable in their dealings with me - no grumbles on the financial front, quite economical and competitive in comparison to other options.

May 3, 2026
Rated 5 out of 5 stars

The service is very good

The service is very good. But takes 6 weeks. I am assuming the tape transfer takes place abroad hence the long delay OR, they collect up the tapes and wait until they have sufficiant to "batch up". But they all get returned in the end you just have to patient

April 28, 2026
Rated 5 out of 5 stars

They made everything so…

They made everything so straightforward. Couldn't fault the service and the price was excellent. So would definitely use again

April 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi John,

Thank you for your brilliant review! I'm glad all went well with your order and I'm pleased to see you would use us again. If ever you do find any more media to be digitised, give us a shout 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Excellent service start to finish

Excellent service start to finish. So pleased with the photos. 850 old family slides converted to digital. Lovely to see the old memories.

April 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi there,

I feared the worst when I saw "Disappointed Customer" but I'm glad to see that it's just your username!

Thank you for your brilliant feedback. It's lovely to hear that you are enjoying looking back on some old memories 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Very satisfied with the product and the…

Very satisfied with the product and the prompt and
efficient service. R K.

April 19, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Raymond,

I'm happy to hear you were pleased with our service on your order. Thank you for your fantastic review!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Process is well explained and the…

Process is well explained and the pricing structure is clear. Information during processing is clear

April 24, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Ted,

Thank you for your five star review 😊 We really appreciate it!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Easy process and good images

Good communication after my initial contact. It was simple to send the slides and get access to the images afterwards.

April 2, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi there,

Thank you for your excellent review! I'm glad to hear you were pleased with the results 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

From start to finish Mediafix’s…

From start to finish Mediafix’s process, personal efficiency and delivery on time were exemplary.
Top mark Mediafix.

April 19, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Keith,

That's really great to hear. Thank you so much for your kind words. We are happy to help 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 4 out of 5 stars

Very professional and great service

Very professional and great service. The only reason for not giving the 5th star is the turnaround time.

October 20, 2025
MEDIAFIX logo

Reply from MEDIAFIX

Hi Snapshot,

Thank you for your review! I'm glad to hear you were pleased with the service overall and we will take on board your feedback with regards to processing time 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

Really easy to contact

Really easy to contact. Explained what my friend needed, and would highly recommend them. Thank you

March 27, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Jaime,

Thank you for your brilliant review and for your recommendation 😊 It means a lot to us!

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

A good experience

A good experience
Does what it says on the tin
Kept well informed and good result

April 16, 2026
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Reply from MEDIAFIX

Hi Tony,

Thank you for your five star review! We really appreciate your positive feedback 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

Rated 5 out of 5 stars

As an 82 year old former member of a…

As an 82 year old former member of a small choral group back in the 1970's I thank you for transferring my 52 year old Scotch tape recording on to CD. Although the original recording was very poor your CD has however helped to revive old memories of a very special time in my life. Thank you.

April 9, 2026
MEDIAFIX logo

Reply from MEDIAFIX

Hi Garth,

Thank you for your review! That's what it's all about, being able to relive old memories. You are very welcome, we are happy to help 😊

Kind regards,
Andrew
MEDIAFIX Customer Service Team

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