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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many consumers appreciate the ease of editing, posting, and sharing videos, finding the process smooth and simple. The application is often described as effective for recording games and capturing moments, with some users highlighting its utility for creating montages and its overall performance without significant FPS drops. However, some people were dissatisfied with various aspects of the app and customer service. Issues reported include the application misidentifying programs as games, automatic recording features turning off, and capture settings switching unexpectedly. Some users experienced difficulties with editing clips, inability to delete old videos, and the app crashing or failing to launch after updates. There were also mentions of the app being laggy, producing poor quality recordings, and requiring frequent updates. A few customers also noted problems with customer support, citing unresponsiveness after initial contact and a perceived lack of genuine assistance.

What people talk about most

User experience

Customers consistently note ambiguous experiences with user experience. Many reviewers praise the app for its... See more

Application

Clients share ambiguous opinions on the app. Many reviewers praise it as an excellent tool for recording... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team for being... See more

Product

Consumers find product to be ambiguous. Many reviewers praise it as a good clipping software, highlighting... See more

Response time

Reviewers mention positive feedback about response times. Customers consistently praise the support team for... See more

Based on these reviews

Rated 3 out of 5 stars

While medal is super good and all, one thing I don't understand is WHY IS FL STUDIO A "GAME"??? I CAN'T MOVE MY CLIPS TO SHIT OR ANYTHING ALL BECAUSE THIS APPLICATION COUNTS FL STUDIO AS A "GAME" AND... See more

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Rated 4 out of 5 stars

It's easy to set up and get clipping straight away, you can set storage limits and it will alert you when the storage is full, the free package let's you upload 10 minute clips (which i think is a li... See more

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Rated 4 out of 5 stars

Had some issues with my medal not clipping randomly one day (unsure to why this occurred) but I reached out to medal on discord and created a ticket, a couple hours later Tim (who had helped me before... See more

Company replied

Rated 2 out of 5 stars

it just automatically does a ton of things without your knowledge and is clunky sometimes my auto record feature turns off, sometimes my capture settings switch, and whenever I connect my VR heads... See more

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Rated 1 out of 5 stars

Clips are edited down incorrectly so consistently you have to instead make entire new ones: unable to delete old videos and have amassed almost 100gb due to this. Finally deleted the app, redownloaded... See more

Rated 1 out of 5 stars

I've decided to write every time it makes me delete all source files and reinstall to continue use of the app. One again, can't open the app after an update no matter how many laptop restarts, task ma... See more

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Rated 1 out of 5 stars

Not a single aspect functions as intended. Has to "update" 1-2 times daily, can't delete any clips without the app crashing, had 150gb of clips unable to delete until I wiped the app directly from t... See more

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Rated 5 out of 5 stars

Initially I had issues with medal, where it wouldn't launch or recognize the game I wanted to record. I'm happy to say with diligence of the medal teams, the issues and bugs are no longer an issue.... See more

Company replied

Rated 5 out of 5 stars

Medal makes recording clips and editing clips very smooth and simple. The editor is great with many tools to play around with. While the editor certainly has its issues, every problem I've reported ha... See more

Company replied

Rated 5 out of 5 stars

The app overall is good, i dont pay for any of the premium features becuase just being able to record at normal 1080 or 1440p at 30-60fps for free is great. But medal really shines in their... See more

Company replied

Rated 1 out of 5 stars

I am wondering: Where the HELL do they get the money for ALL their advertisements? They have Ads on Lunar Client, Feather Client, heck even Discord. Plus, when they have a quest on Lunar, they... See more

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Rated 5 out of 5 stars

I remember trying to look for memes on youtube and saw nothing great, but medal had this nice little niche list of trending stuff and i knew what to use. Pretty much helpful, great editing "software"... See more

Company replied

Rated 5 out of 5 stars

I have been using medal for about two years now, it is a great program with an awesome community. Specifically as well, any time I have had errors or bugs, they are quick to respond (usually within 24... See more

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Rated 5 out of 5 stars

As the title suggest it is an excellent app for recording your games. Im using the session recording and i havent seen any notable fps drops,and i dont even have that crazy of a pc. Anyways the record... See more

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Rated 5 out of 5 stars

I was having issues (game crashing while Medal was running) with recording and opened a ticket with them. Their response was prompt and very helpful. Turnaround was quick and when I had to wait, it wa... See more

Company replied

Rated 5 out of 5 stars

Medal is almost Perfect. It runs in the background and hasn't bogged down my system at all, meanwhile the whole time it's keeping track of high quality, easy to read footage. Then, the only time it Do... See more

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Rated 5 out of 5 stars

I've been a long-time user of Medal.TV, even back when it was known as Plays.TV, and I can honestly say it's been one of the most reliable tools for capturing gameplay. The quality is consistently... See more

Company replied

Rated 5 out of 5 stars

This is my second review I write about Medal and I have yet again have to say that I am generally really surprised (in a very good way) how great the support team behind Medal is. I ran into an is... See more

Company replied

Rated 1 out of 5 stars

I used Medal.Tv to record tons of game clips over the last few days. I got some of my best clips I've ever taken with their software's simple F8 command to record 5min. That was a waste of t... See more

Company replied

Rated 5 out of 5 stars

Simple editing, easy sharing. Absolutely everything I need to save and share fun memories with my gaming friends. Encountered almost no bugs or significant performance issues, the only problem got res... See more

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Rated 5 out of 5 stars

Best clipping app out there, there were times before I had medal where I wish I could have been recording something that just happened in game, but with medal I don't have to worry about missing funny... See more

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Rated 5 out of 5 stars

I was experiencing issues with not being able to record/clip anything. I submitted a support ticket really quickly and got a response almost instantly. After sending Medal logs via email they quickly... See more

Company replied

Rated 5 out of 5 stars

The suppport team was replying really fast, the instructioms were specific and greatly understanding. I have no word against them. 10/10, 5 stars. Hope they will be as supporting as they were for me f... See more

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Rated 5 out of 5 stars

While I used it it was great and did everything I wanted. Sadly I had to cancel due to not having the money. Even sadder I forgot to cancel and it took the money before I realised. Now this is why I'm... See more

Company replied

Rated 5 out of 5 stars

I started using Medal years ago, clipping a variety of games. Simple and lightweight ones, to ones that'd force my PC to work harder. In the start, my PC was genuinely terrible. Yet, I never onc... See more

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Rated 1 out of 5 stars

worst clipping app in the world. the application always glitches, you need to buy stuff to actually upload them, and its overall just complicated. additionally, it takes forever to just clip stuff

Company replied

Rated 5 out of 5 stars

Great app, captured lots of moments with it. It does require lots of updates though, which can be annoying sometimes, but overall it's great.

Company replied

Rated 1 out of 5 stars

worked great! at first..... i have been having problems after the second time i started this nighmare app. it brickrd a laptop by sending notifications multiple times a second and i couldnt start the... See more

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Rated 1 out of 5 stars

Pretty standard clipping software, but they've been cramming more ads as of late. My app corrupted(?) randomly, so all my clips are gone. 5 years' worth, lost to the void. Seems like the antithesis of... See more

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Rated 1 out of 5 stars

Although I have some drawbacks, I will be uninstalling this program. The Good: - Efficient clipping program that allows for me to review and store many video game clips at a time and recor... See more

Company replied

Rated 5 out of 5 stars

medal works perfectly fine, pretty sure most of the other reviews are possibly user error but overall its an amazing piece of clipping software!

Company replied

Rated 1 out of 5 stars

It's just recording a blackscreen. The bug is there for years and Medal doesn't seem to care about it. The support doesn't know how to fix it as well and the Tutorials and Forums i have searched up ha... See more

Company replied

Rated 5 out of 5 stars

App is easy to use and very customizable to what you need. Had a relatively major issue at some point and they were super helpful with resolution advice and following up emails to make sure I got the... See more

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Rated 1 out of 5 stars

crashes every launch, has to update 1-2 times per session playing, and has to be manually hard restarted to function. but at least it works *sometimes*

Company replied

Rated 5 out of 5 stars

Medal is great! And it continues to improve over time. Many giveaways, recording clips is easy. Sharing them aswell! I love the technical support guy, he's the best.

Company replied

Rated 4 out of 5 stars

I like it a lot, but it is annoying about me not being able to upload more then a 30 sec clip with out mobile app, and even only a 30 min clip with mobile app.

Company replied

Rated 5 out of 5 stars

It is a very good, polite company, it does not leave people waiting for its message, it is a company that many people use today, blessings

Company replied

Rated 1 out of 5 stars

1 star and only because i cant put 0. Terrible support and all good clips glitch and cant be uploaded. When i reach out for support i get an ai bot that sends me a link to a download page. When i c... See more

Company replied

Rated 1 out of 5 stars

In my Discord server with 8000 members, I announced the "invite Robux" event in my announcements channel and asked people to participate in the medal using my invitation code. Only 41 or 42 people di... See more

Company replied

Rated 1 out of 5 stars

Username: AA_Raiden_MK I've been using this app since December 1, 2024, which was my birthday. I'll list everything wrong with this app based on my experience of using it for a year, and... See more

Company replied

Rated 5 out of 5 stars

A very good application for clipping games. You can screenshot with F7 as well. I genuinely recommend this app if you are a gamer.

Company replied

Rated 5 out of 5 stars

The clips are greatly made, quick to upload and is perfect when you need to record something instantly. There are even quests for the games you like who makes medal even more fun. I highly recommend.

Company replied

Rated 1 out of 5 stars

Do not install this malware, it keeps reinstalling itself nonstop, even after deleting it 5-6 times, restarting your pc does nothing and thiss russian malware installs itself over and over. This app n... See more

Company replied

Rated 4 out of 5 stars

not perfect, kinda bloatware tbh but its way better than theh steelseries clipping software and I love the social media function it got, the best clipping software ive found

Company replied

Rated 1 out of 5 stars

If you're planning to just install "clipping" software then don't use medal. This is apart of a wave of bloated software that unnecessarily does more than what it should do. After the initial i... See more

Company replied

Rated 5 out of 5 stars

Medal is honestly amazing i get to view actually good gaming clips. The shortcuts to record are simple and quick to press!

Company replied

Rated 5 out of 5 stars

The person helped me figure out the problem and resolve the problem easily and did not take a lot of time

Company replied


Company details

  1. Software Company

Written by the company

Hassle-free, lag-free. Press a hotkey, get a clip. Medal is the best platform for creating and sharing short gaming clips and gameplay


Contact info

3.4

Average

TrustScore 3.5 out of 5

206 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 97% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Love medal

Love medal, very simple to use yet very useful,

June 3, 2025
Unprompted review
Medal logo

Reply from Medal

Thanks so much for the kind words! 🙏

Rated 5 out of 5 stars

Very easy to use, Very helpful

App is easy to use and very customizable to what you need. Had a relatively major issue at some point and they were super helpful with resolution advice and following up emails to make sure I got the issue fixed.

May 31, 2025
Unprompted review
Medal logo

Reply from Medal

Thank you for your review and your support!

Rated 5 out of 5 stars

Initially I had issues with medal

Initially I had issues with medal, where it wouldn't launch or recognize the game I wanted to record.

I'm happy to say with diligence of the medal teams, the issues and bugs are no longer an issue. It's by far the best game recording program I've run across. Easy interface, lots of editing options, plus a cool social media aspect to follow, like and comment on other medal creators. I highly recommend!!

May 19, 2025
Unprompted review
Medal logo

Reply from Medal

Glad you are enjoying our app!

Rated 1 out of 5 stars

From decent to terrible without an update.

Although I have some drawbacks, I will be uninstalling this program.
The Good:
- Efficient clipping program that allows for me to review and store many video game clips at a time and records at all times.
The Bad:
- Premium restrictions, although lessened over time, allow for the favoring help-wise for people who pay money and not for the many others who do not.
- Major performance reduction and memory take-up that does not balance out compared to its use.
- Clips can commonly break or perform at painfully low performance.
- Certain games physically cannot be run with Medal on as they require enough resources on their own.
The Ugly:
- SUPER buggy oftentimes, with many of my complained issues having no real source of identification or clear fix.
- One day (when the program did NOT UPDATE and I changed NO settings), I woke up to find all of my clips that I make at absolutely terrible quality and performance despite game efficiency. The clips worked perfectly normally the day before and nothing changed at all.
- Shows up as your "Played Game" on Discord instead of your actual game.
- Despite the many attempts, the "Help" section failed to address the problem correctly, and I still experience this issue.

June 11, 2024
Unprompted review
Medal logo

Reply from Medal

Hey, sorry no one ever responded here. I encourage you to try out our app again, we're always making improvements.

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Rated 5 out of 5 stars

Medal has become one of my my favourite…

Medal has become one of my my favourite desktop apps the past year, being able to edit and upload fun moments with my friends to share with others, or just keep track of memories with unlisted / local clips has been a really fun experience.

There's a great abundance of talented people that make use of the built-in editor, or import feature to give you some fun things to watch even if you're just browsing. I find myself sometimes opening medal just like any other social media to browse and actually having fun!

There are clearly some big bugs that need ironed out, with things like the "currently unsupported" editor (according to support emails, but specified nowhere else) crashing or breaking clips permanently amongst other general errors in the app like the screen going black on lower-end devices when a game is open.

I will say though, Medal has an amazing support team and every time I've had any significant issue they've been very friendly, professional and helped me through it to the best of their ability.

In my opinion, they clearly care about their community, consistently rolling out updates - sometimes even multiple per day. The team really doesn't feel corporate like many other big companies (at the time I write this review), & you can chat to many of the devs in the discord server if you wish.

Overall I highly recommend Medal 👍

May 8, 2025
Medal logo

Reply from Medal

We greatly appreciate your kind words and are thrilled to hear you enjoy capturing and sharing moments with friends. Your feedback about the bugs is noted, and it’s heartening to know our support team has made a positive impact. Thank you for your recommendation!

Rated 5 out of 5 stars

I remember trying to look for memes on…

I remember trying to look for memes on youtube and saw nothing great, but medal had this nice little niche list of trending stuff and i knew what to use. Pretty much helpful, great editing "software" sometimes, if you dont have stuff like CapCut or wanna use any of those.

April 10, 2025
Unprompted review
Medal logo

Reply from Medal

We're glad you found the trending content helpful and appreciate your feedback on our editing features! Thank you for sharing your experience with us.

Rated 5 out of 5 stars

Don't Trust The 1 star Reviews!

I've been a long-time user of Medal.TV, even back when it was known as Plays.TV, and I can honestly say it's been one of the most reliable tools for capturing gameplay. The quality is consistently excellent, and it's super easy to use perfect for both casual and serious gamers.

Recently, after upgrading to Windows 11, I ran into a small issue. I reached out to their support team and was genuinely impressed. I got a response almost immediately from a real support agent (not a bot!), and they helped me solve the problem within 30 minutes. That's the kind of customer service that really stands out.

Highly recommend Medal.TV to anyone looking for a smooth, high-quality clip recording experience!

May 3, 2025
Unprompted review
Medal logo

Reply from Medal

We truly appreciate your support and wonderful feedback! It's fantastic to hear how our service has made capturing your gameplay easy and enjoyable. Thank you for sharing your experience with the support team—your recommendation means a lot to us!

Rated 1 out of 5 stars

awful

Crashes the game in the middle of a tournament, dont use this

April 29, 2025
Unprompted review
Medal logo

Reply from Medal

Hey Matt, sorry no one got back to you. We put a lot of work into making sure Medal doesn't ever interfere with your games like this. Would love to learn more about what's happening / why you think Medal caused your game to crash. You can reach me on Discord @brandersnatcher or email Brandon@medal.tv

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Rated 1 out of 5 stars

ACTUAL DOGSHIT DUDE

ACTUAL DOGSHIT DUDE. it has
-uploaded clips automatically despite me disabling that in settings
-failed to record the correct application
-not even started up
on MULTIPLE OCCASSIONS

April 4, 2025
Unprompted review
Medal logo

Reply from Medal

It sounds like you've had a really tough experience with the app, especially with the automatic uploads and recording issues.

This isn't the typical experience, if you can reach out to our support team we can get it working for you. help@medal.tv

Rated 1 out of 5 stars

It's so bad takes forever to load…

It's so bad takes forever to load because they pummel you with notifications and updates so you can't have it on start up because it will lag your entire computer and take of some much resources useless application do not use it

March 29, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback about the loading times and resource usage.

FYI there is a setting for updates to download in the background instead of on app start!

Rated 1 out of 5 stars

ABSOLUTE AWFUL EXPERIENCE

ABSOLUTE AWFUL EXPERIENCE. Does not clip in time if your in need of saving yourself in minecraft and takes up so much resources in the background especially if you "closed" it. This is so buggy to the point that when you record your screen you have to give it a good 5 minutes just for medal to even realise what its seeing and my pc isnt that bad (ryzen 7 5700x 2060) DO NOT USE THIS AWFUL APP

March 28, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback on the app's performance and understand how the lag and resource usage can be disappointing. Your experience with the screen recording delay is noted.

Our team can help resolve any high resource usage you're seeing if you reach out to help@medal.tv

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Rated 5 out of 5 stars

Good Software.

Notice how most bad reviews are accounts with only 1-2 reviews....prob fakes.

However, I've been with medal day 1, as a supporting founder and a partner. Genuinely the best software for clipping, sharing and downloading clips. Massive functionality and huge customisations. If there is ever any issues the discord guys are always really good to help.

I had an account issue today that's what prompted me to write this review now, and was somewhat shocked at the ridiculous reviews below.

The only thing I'm not so keen on is the constant prioritisation of the likes of Roblox, all you tend to 90% of the time on discord etc is Roblox this and that, it's not exactly a kids recording software so what gives with that?

However, overall Medal is good, it's came a long long way since the beginning days.

March 28, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your long-term support and insightful feedback! It's fantastic to hear how much you value the software's functionality and customization.

We try to give equal love to all games, but Roblox is the largest gaming platform in the world.

Thank you for sharing!

Rated 2 out of 5 stars

Medal is both up and down

Medal is both up and down. Sometimes it crashes and wont clip when you truely want to. Like it can really be those moments you wanna save and for some reason medal just says nope. To then go to work again directly after which sounds pretty BS to me. But those times it works It is great.

March 27, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback and can relate to the disappointment when the app doesn't perform at crucial moments. It's great to hear that when it works, you enjoy it! Your experience is important, and we’ll keep your insights in mind as we strive to improve. Thank you for sharing!

Rated 1 out of 5 stars

With partners like Complex Minecraft

With partners like Complex Minecraft, that tells me all I need to know about their company. For those that don’t know Complex Minecraft is a predatory server that encourages gambling for our youth. Complex Minecraft also has had complaints about adult players being predatory towards minors and they always downplay it. Medal you should look into who you partner with.

March 25, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback regarding our partnerships and the concerns raised about Complex Minecraft. Your insights are important to us, and we take them seriously. Thank you for sharing your thoughts; they help us ensure a positive environment for all users.

Rated 5 out of 5 stars

The best recorder I've tried

The best recorder I've tried. Very reliable and doesn't cook my pc

March 20, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback and are glad you find it reliable!

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Rated 1 out of 5 stars

Waste of time

Constant updates, auto updates don't work.
Rarely clips, nothing works to fix it. worked for a good month and now I cannot get it to clip anything at all.

March 18, 2025
Unprompted review
Medal logo

Reply from Medal

We appreciate your feedback on the issues with updates and clipping functionality. It’s concerning to hear that the app has not been performing as expected. Your experience is important to us, and we’re here to listen. If you have more details, please share them at help@medal.tv

Rated 1 out of 5 stars

I don't like it

Doesn't sync in games - takes like 1 hour to do so, when i try to switch to screen recording it just simply won't work. Heard positive things about Medal, sadly, it just sucks, i don't like it

March 13, 2025
Unprompted review
Medal logo

Reply from Medal

What do you mean it doesn't sync in games? Can you reach out to help@medal.tv?

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