Maya Henry Reviews 544

TrustScore 3.5 out of 5

3.6

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers expressed satisfaction with their purchases, often describing the jewelry as beautiful, elegant, and well-made. They appreciated the designs and the overall aesthetic of the pieces, with some noting the attractive packaging. Several people were happy with the price point, finding it acceptable for the quality received. However, some people were dissatisfied with the product quality, citing issues like diamonds falling out, items tearing, or concerns that the jewelry was not genuine gold as expected. There were concerns about products being gold-plated despite expectations of solid gold, and some felt the items were cheaply made and mass-produced. A few customers also reported problems with their orders, including receiving defective items or issues with order fulfillment, leading to concerns about the company's practices and difficulties with returns.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality. Many customers express delight with the beautiful... See more

Quality

Consumers find quality to be ambiguous. Many reviewers praise the jewelry's beauty, elegance, and... See more

Order

Users describe ambiguous interactions with order. While some customers praise the ease of ordering, quick... See more

Price

Clients share ambiguous opinions on price. Many reviewers found the prices to be good and affordable, with... See more

Website

Reviewers mention ambiguous feedback about the website. Some customers report positive experiences, having... See more

Based on these reviews

Rated 4 out of 5 stars

You have very nice jewelry bout 1 or 2 months ago I bought a wedding ring set, the afterwards I bought another ring .the first I bought 2 of the diamonds fell out then I had to send back and it was fi... See more

Company replied

Rated 5 out of 5 stars

I have placed orders with this online store several times now. A huge thank you for these magnificent and stunning pieces of jewelry! 🤗🤗🤗 I absolutely adore every single one of them!!! Every item I... See more

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Rated 5 out of 5 stars

I had ordered a tennis bracelet and necklace. Then on the same day, I checked the reviews. I immediately cancelled my order and received a full refund the next day. So glad I checked before ending... See more

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Rated 5 out of 5 stars

I have ALWAYS loved jewelry. I have been fortunate to work in 3 different jewelry stores throughout my career. The gems I have purchased through Maya & Henry have been absolutely beautiful. Very ra... See more

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Rated 1 out of 5 stars

I just saw the ad on youtube and almost died laughing about this AI generated crap. So ridiculous and scammy that had to write this review. Maya(!)& henry a old british couple selling out all there p... See more

Rated 1 out of 5 stars

This is my advise. Each time I see an add anywhere on the internet, or Youtube, mainly, I always check the legitimacy of a online business. If you do not see PayPal or a contact telephone number, and... See more

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Rated 1 out of 5 stars

I knew the voices were AI, but lots of people use AI voices because their own voices are less pleasant. I also noticed that they called their products of "solid, gold," but they didn't say what karat.... See more

Rated 5 out of 5 stars

I was skeptical after ordering because Facebook & other sites have your company as a scam but I had a very good experience with you. Yall kept in touch with me keeping me up on tracking & delivery. My... See more

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Rated 1 out of 5 stars

SCAM don’t be fooled I nearly was was going to order when 1st see the advert they closing down Wednesday so added some bits to basket. Few days later the advert came on again saying they closing dow... See more

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Rated 5 out of 5 stars

That was very happy with my purchases. I received g r a information that deals with the quality of the gym. About the moissanite grading report and the grading scale for the jewelry Stone. I feel th... See more

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Rated 5 out of 5 stars

This is my first time ordering your jewelry I have been seeing it on Facebook and tick tock a lot. I am a jury fanatic and love to experience the love that you show making and designing your jewelry.... See more

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Rated 5 out of 5 stars

Your jewelry are awesome satisfy with my purchases and the delivery on time Thank you now is time to enjoy your retirement. Good Luck and God Bless!my last purchase was made on 4/2/2026.

Company replied

Rated 5 out of 5 stars

Mayay⁵!Henry products are nicely made and I have browse the website previously before making my decision. For , I already have nice jewelry i love stones of color. I own a Topaz necklace , but their... See more

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Rated 5 out of 5 stars

It arrived in a timely manner with no apparent damages although I have not given the rings to my wife as yet I will get back in touch when I do. Thanks for the follow up and I hope you were able to c... See more

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Rated 5 out of 5 stars

I had a very wonderful experience with Maya-Henry.com. The jewelry that I looked at was so beautiful and crafted so beautifully, every piece was gorgeous. It was hard to pick out what I wanted. I d... See more

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Rated 1 out of 5 stars

I am not happy because of the bracelet came defected. I sent 3 emails to support and no respond yet. It says that return within 14 days! if you do not answer customer service how can I return it ? unt... See more

Company replied

Rated 5 out of 5 stars

I ordered two wedding rings sets about two years ago, I got so many compliments, I'm sorry to see you go. I'm also happy you are now retired and can relax and enjoy your family.

Company replied

Rated 1 out of 5 stars

Why the hell YouTube has advertised this scam website I recently bought jewellery from this scam website Maya and Henry and when I checked it said partially delivered that’s when I knew something w... See more

Company replied

Rated 1 out of 5 stars

The company is not fake but the items are fake. Claiming it's pure gold but it's gold plated. I complained when I found out is not gold testing it with magnet. Sent email to return and their response... See more

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Rated 5 out of 5 stars

Wow you got some beautiful jewelry I just ordered a sterling silver cross I hope it gets to me early but they got beautiful Jewel

Rated 5 out of 5 stars

I like the designs of the jewelry, beautiful, elegant, and wearable every place! So happy I stumbled across your ad. Congratulations on your retirement. Sounds like you had some beautiful beautiful ye... See more

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Rated 5 out of 5 stars

The ring, earrings and necklace arrived so quickly it was almost like magic! They were packaged beautifully in a charming little orange box

Rated 5 out of 5 stars

I have nothing but great reviews on items I have received! I only wish I could afford more! I know things are coming from China so have tried to be patient in receiving my orders. Thanks again!!!!... See more

Company replied

Rated 5 out of 5 stars

Customer service supported my concerns with shipping. The pieces are gorgeous. I wish I could have bought an emerald ring but I went over my budget getting the 4 pieces I did buy. If I could afford a... See more

Company replied

Rated 5 out of 5 stars

It is a PLEASURE—to “Jewelry Shop” with Maya & Henry!! Their Skills in creating jewelry—-is AMAZING!! A VERY TALENTED COUPLE!! I have purchased a FEW pieces of their JEWELRY —and HAVE NOT been d... See more

Company replied

Rated 4 out of 5 stars

I have ordered 3 times and found out I had put on the wrong address so I emailed them right away next day got an email back no problem they said we will sort it out and they did. The items I bough... See more

Rated 5 out of 5 stars

When my grandmother was around, she loved just all she loved jewelry. She looked the ruby looked. She was in fluctuated too. She wasn’t here cause she would love your store. That’s why I was so hard... See more

Company replied

Rated 5 out of 5 stars

The cross and chain is beautiful however I thought it was coming from the USA instead it cames from China and really found this item on Aliexpress and Temu for less then $20.00

Company replied

Rated 1 out of 5 stars

Absolutely appalling. The advert which suckered me in was on YouTube, proclaiming Maya and Henry are this poor old couple who are going out of business and selling their hand designed jewellery off at... See more

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Rated 5 out of 5 stars

I love my jewelry the necklaces are beautiful am give 2 necklaces to 14yrs granddaughter trying to get her to process good jewelry. Like my Mom did me

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Rated 5 out of 5 stars

Sherry and I really love Maya and Henry, their jewelry is so awesome, Sherry wears and shows the jewelry off, Sherry looks amazing wearing the jewelry and so happy.

Company replied

Rated 1 out of 5 stars

The jewelry quality is poor, cheap China 'stuff'. It's not gold or silver as advertised. Emails are not returned, unless you get ugly about the service and the company. Refunds are impossible, yes the... See more

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Rated 5 out of 5 stars

Beautiful jewellery ive ordered a few times . rings, bracelet ,necklace set and and watch..beautiful gift box.

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Rated 5 out of 5 stars

My order was correct. It was delivered with care, the quality and style was excellent. The packaging is so beautiful and useful for keeping and traveling with you jewelry

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Rated 5 out of 5 stars

Ordering was easy. Goods arrived in the specified time scale. The jewellery is beautiful, well made and of excellent quality.

Company replied

Rated 1 out of 5 stars

Why are these adverts still being shown on youtube? They are fakes, a British accent, yet the currency is US dollars. Don't buy, and don't visit the site, you will get a warning via Google!

Company replied

Rated 5 out of 5 stars

Absolutely beautiful jewellery and i recieved so much support from the advisors who communicated throughout the delivery of my items im definitely ordering again everyone loved looking at my ring and... See more

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Rated 1 out of 5 stars

Saw the ad on youtube countless times. Said to myself hmmm maya and henry yeah, 33 years in business yeah,going out of business yeah, let me support these old folks... But first lemme take this to r... See more

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Rated 1 out of 5 stars

The jewelry is cheaply made. Looks mass produced in China. Returns are next to impossible, they will offer some money back to keep you from returning the ‘stuff’. If not, then they want you to return... See more

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Rated 1 out of 5 stars

I ordered on March 5,2026 .Received no jweerly no email . Given Confirmation number with NO contact after that. Have been forced to file fraud on credit card. BIG problem. Gayle Sasnett Reed

Company replied

Rated 1 out of 5 stars

I order as well few pieces. Wasn’t gold how they describe. I requested refund. Many emails offered me 20% refund, 30% , 60% . Refuse to refund. Bloody scammers. DO NOT ORDER🤬

Company replied

Rated 1 out of 5 stars

Not gold, but cheap plate that causes skin reactions. Also found out Maya and Henry don't exist, but it us a story created by AI in order to generate sales. Appalling.

Rated 1 out of 5 stars

I got sucked in through the YouTube ad maya and Henry bought couple of things white gold bracelets and a gold chain they are poor quality not stamped so I put them under a magnet they were fake a t... See more

Company replied

Rated 5 out of 5 stars

Order was easily placed, processed and delivered on time, and pieces were gorgeous.

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Rated 5 out of 5 stars

Beautiful jewelry. States it is gold I am unable to find the gold mark though. Can you let me know where it is located on the jewelry. Thank you.

Company replied

Rated 5 out of 5 stars

Love it beautiful pieces one of my best purchases to date, never having ever bought jewelry online before. But these are yummy.

Company replied

Rated 5 out of 5 stars

Genuinely real quality jewelry that can wear to work to an evening dinner very versatile.

Company replied

Rated 1 out of 5 stars

Why is YouTube still allowing this site to scam people out of their money.this comes under the trade descriptions law. Anyone with half brain can see not true. I keep seeing it over and over again an... See more

Rated 5 out of 5 stars

I found on line — a Jewelry Store —-“Couple Owned” by “MAYA & HENRY”. They were packing up their Business—secondary to “RETIRING “ after years in their Own Jewelry Business—where they did THEIR MA... See more

Company replied

Rated 5 out of 5 stars

I happened onto their website, having never seen them before. I liked some of the things I was seeing, Being that I have horses, I don't wear much jewelry. But when I saw the little kitten ring, that... See more

Company replied



Contact info

3.6

Average

TrustScore 3.5 out of 5

544 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

It arrived in excellent condition

It arrived in excellent condition. I wasn’t expecting the stone to be so large but the set is beautiful. Thank you so much.

March 10, 2026
Unprompted review
Maya Henry logo

Reply from Maya Henry

Beth, thank you so much, I truly appreciate your message 😊
I’m really happy it arrived safely and that you find it beautiful. I understand the stone might feel a bit bigger than expected, so if it doesn’t feel quite right for you, please don’t hesitate to reach out to us at support@mayahenrys.com
. I’d be more than happy to help.

Sending you lots of love, and I’m here for you anytime.

Rated 5 out of 5 stars

The company keeps you updated on the…

The company keeps you updated on the item whereabouts and when they are expecting you to receive the package.

March 12, 2026
Unprompted review
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Reply from Maya Henry

That really means a lot, thank you 😊
I always try to keep you updated so you’re not left wondering where your package is, I know how important that is.

I’m glad that made your experience better.

Rated 5 out of 5 stars

Quality merchandise

Quality merchandise. We love it

March 7, 2026
Unprompted review
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Reply from Maya Henry

That really makes me happy to hear, thank you so much
I always do my best to make sure every piece feels just right when it reaches you.

Really appreciate you.

Rated 5 out of 5 stars

Beautiful jewelry

Beautiful jewelry, lovingly packaged and safely delivered. I appreciated each piece being packaged separately to prevent scratching and so beautifully presented.

March 4, 2026
Unprompted review
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Reply from Maya Henry

That really means a lot, thank you so much
I always make sure every piece is packed with care, so it arrives safely and feels special the moment you open it. I’m really glad you noticed that.

Messages like this honestly make my day.

Rated 5 out of 5 stars

Beautiful jewellery.

It's my favourite jewellery & next to none quality. Great value for money.

March 11, 2026
Unprompted review
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Reply from Maya Henry

That really means a lot to me, thank you
I always do my best to make sure every piece is worth it, so hearing this from you really makes me happy.

I truly appreciate you.

Rated 1 out of 5 stars

Scamming bastards

Scamming bastards
Dont buy from this fraudulent website

March 1, 2026
Unprompted review
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Reply from Maya Henry

I’m sorry you feel this way, and I want to get this sorted out properly for you.

Please email me at support@mayahenrys.com
with your order details so I can personally look into what happened and resolve this as quickly as possible. I’ll handle this. Thanks for bringing this to me.

Rated 5 out of 5 stars

I like tracking it

I like tracking it, lol which i just did and it will be here soon.

March 10, 2026
Unprompted review
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Reply from Maya Henry

I love that, I do the same thing when I’m waiting for something 😊
I always make sure you can track everything easily so you know exactly where it is.

Not long now, it’s almost there!

Rated 1 out of 5 stars

Maya and Henry are scammers

This company willfully deceives it’s customers. Their commercials depict an elderly couple who are retiring from the jewelry business and must liquidate their “solid gold jewelry. No plating or short cuts. Just fine crafted solid gold pieces at 80% off.”
No, it’s costume jewelry at inflated prices. Pot metal. No gold at all in any form.
Good luck actually receiving the partial credit back to your credit card. They make promises to refund 20%, then 50 %, then 70% of your purchases but it never happens.
.
So, fellow consumers, the AI reply from Maya & Henry sounds like the company is concerned and wants to make things right but it’s their standard tap dance and delay policy.
Heartfelt compassion for my disappointment.
Did anyone notice that I was told to reach out to their “support website” but was not given a specific contact name? Their reply to me sounds like “someone” is going to finally fix this rip off scam but no, they will do nothing and hope I get tired of the headache and give up.
Bottom line is this-
The company doing business as
Maya & Henry is fraudulent and continues to air commercials that claim their fine jewelry is made from solid gold when it’s nothing more than over priced, pot metal, costume jewelry. They will make many promises of partial refunds and such but it’s all just empty words from a company built on defrauding their customers.

March 9, 2026
Unprompted review
Maya Henry logo

Reply from Maya Henry

That’s not the experience we want at all, and I understand why you’d feel this way.

I’ll step in and make sure this is handled properly on our end. You shouldn’t be left without follow through, and I want to get this resolved fairly for you. Please reach out to me at support@mayahenrys.com
and I’ll take care of this directly. Thanks for bringing this to me.

Rated 5 out of 5 stars

I love the new ring

I love the color and the design of this ring. I received my order very quickly and I was happy to hear from you all along the journey. My new ring is already a favorite and I have received a lot of compliments on my new ring.

March 5, 2026
Unprompted review
Maya Henry logo

Reply from Maya Henry

Deanna, that really means so much to me, thank you 😊
I’m so happy it’s already become one of your favorites, and hearing that you’re getting compliments makes it even better.

You picked a beautiful piece, and I’m really glad it found its way to you.

Rated 5 out of 5 stars

Yes one of my orders arrived just fine…

Yes one of my orders arrived just fine and it’s beautiful but then I placed another order and it’s missing. It’s order number MH59021. If you can help me with this urgent matter I would greatly appreciate it.
Christina Campanioni

March 9, 2026
Unprompted review
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Reply from Maya Henry

Oh my dear, thank you for letting me know about this. I’m truly glad your first piece arrived safely and that you loved it, but it worries me to hear that your second order hasn’t reached you.

Please don’t feel like we would ever want you to miss anything, not at all. Sometimes these things need a little looking into, and I would be more than happy to help make it right for you. Kindly reach out to us at support@mayahenrys.com
with your order number MH59021, and we will take care of this as quickly as we can.

Rated 5 out of 5 stars

they have beautiful items and I…

they have beautiful items and I purchased a gold chain for my beloved son's cross. I also saw some beautiful other pieces that I may come back for.

March 6, 2026
Unprompted review
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Reply from Maya Henry

That really means a lot to me, thank you
I love that you chose something so meaningful for your son, that makes it even more special.

And I’ll be here whenever you decide to come back, I’d love to help you find your next piece.

Rated 5 out of 5 stars

Great customer service

I am confused by the number of negative reviews for this company, I found them on Facebook, after placing my order I immediately got a thank you email,I continued to get emails regularly informing me of shipping updates etc, the goods arrived within ,3-4 weeks, the packaging was lovely and very professional. I ordered a set of 5 bracelets unfortunately one of them was too small to fit over my hand, however I was able to regift this to a family member. I was very pleased with the items and regard them as good value for money(and I'm Scottish so don't part with my money easily😂).
I received a follow up email checking that it had arrived, I happened to mention about one of the bracelets was too small and included a photo, it was not a complaint purely an honest comment. I immediately received an email offering me the option to choose another item to the same value for free.
I have had several follow up emails confirming my choice of another item and also progress of this shipment.

February 16, 2026
Unprompted review
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Reply from Maya Henry

Reading this truly means so much to me.

I understand how confusing that must have felt at first, and I’m really grateful you gave us a chance anyway. It makes me so happy knowing you felt taken care of from the very beginning all the way through to delivery. And the way you handled the bracelet that didn’t fit… that kindness really stayed with me.

I’m especially glad we could make that right for you without any trouble. Moments like that matter so much to me, and hearing that you felt supported throughout means everything. Thank you for sharing this so openly.

Rated 5 out of 5 stars

Good luck yes

March 2, 2026
Unprompted review
Maya Henry logo

Reply from Maya Henry

Thank you, I really appreciate that
It means a lot to have your support.

Rated 5 out of 5 stars

the products I received were beautiful…

the products I received were beautiful and with80 percent off that help slot .thank you Myra& Henry

February 12, 2026
Unprompted review
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Reply from Maya Henry

I’m so happy to hear this
I always try to make our pieces more accessible so more people can enjoy something beautiful without spending too much.

I’m really glad it made a difference for you.

Rated 5 out of 5 stars

When I opened my beautiful box

When I opened my beautiful box, I fell in "LOVE" with my gorgeous ring! Thank you you so much 💓. It's Awesome 👌!!

February 27, 2026
Unprompted review
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Reply from Maya Henry

Ahh I love this 😊
That moment when you open the box and instantly fall in love… that’s the best feeling

So happy it made you feel that way

Rated 5 out of 5 stars

I just received the gold tennis…

I just received the gold tennis necklace. And it's everything I would hope it be. Have purchase several other items as well. For the most part I have enjoyed these well crafted and eloquent pieces. Thanks so much. Sorry you are going out of business.

March 2, 2026
Unprompted review
Maya Henry logo

Reply from Maya Henry

Patricia, this really touched me.

I’m so happy your necklace turned out to be everything you hoped for, and it means so much that you’ve come back to us more than once. That kind of trust stays with me.

And your kind words about us… especially now… I’m holding onto them very closely. Thank you for being part of our story.

Rated 5 out of 5 stars

I am please with the quality of jewels…

I am please with the quality of jewels I brought. Will recommend them to any buyers.

February 27, 2026
Unprompted review
Maya Henry logo

Reply from Maya Henry

That makes me so happy to hear 😊
And it truly means a lot that you’d recommend us, that kind of support is very special to me

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