Massage Magazine Insurance Plus Reviews 2,114

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the ease and efficiency of the user experience, particularly highlighting the straightforward process for obtaining and renewing subscriptions. Many appreciate the comprehensive service and excellent coverage offered at a fair and affordable price. The customer service team is frequently commended for being friendly, helpful, and easy to reach, providing prompt and effective assistance. However, some customers have noted occasional issues with pricing and coverage changes, mentioning instances where the cost increased while coverage seemed to decrease, or where additional separate insurance was required. A few people also experienced confusion regarding renewal processes, such as unexpected charges or discrepancies with auto-renewal settings.

What people talk about most

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the platform's ease... See more

Subscription

Customers had positive experiences with subscription, finding the renewal process easy and efficient. Many... See more

Service

Users describe positive interactions with service. Many reviewers express satisfaction with the ease and... See more

Customer service

Reviewers highlight positive aspects of customer service. Customers consistently praise the politeness,... See more

Price

Clients share positive opinions on price, finding it affordable and reasonable for the coverage provided.... See more

Based on these reviews

Rated 5 out of 5 stars

I needed to get some business insurance and they are very helpful. I need to add additional insureds and the followed up. To my surprise 50 hours of valuable continuing education was also included. Th... See more

Rated 5 out of 5 stars

As a massage therapist for 22 years come June 20 25, I would like to thank Jason Rogers whom I spoke to personally for making this so simple. You simply hit the ReUp button and it practically has done... See more

Rated 5 out of 5 stars

Ive used them for 15 years and never had a issue. Customer service is always friendly and helpful. They are also cheaper than most companies in the business.

Rated 5 out of 5 stars

Insurance and great coverage at a fair price. If you work at more than one location you can add each one to your plan. Great customer service if you need help with anything just give them a call. Yo... See more

Rated 5 out of 5 stars

I have not had to actually use the insurance for any reason yet, but I can attest to the customer service of MMIP. I specifically had a great encounter with Emory, who was kind, helpful, proactive, an... See more

Rated 5 out of 5 stars

Have used them for massage and yoga teaching liability insurance for 5 plus years. Luckily, have never er made a claim but when I've had general questions and concerns the staff responds quickly, kind... See more

Rated 5 out of 5 stars

I've been using this insurance for years. It's affordable and covers all of the services I offer. I also love how I can get free continuing education! Customer service is always helpful and easy to re... See more

Rated 4 out of 5 stars

I've used this insurance for 10yrs now. Renewal is easy. However last year I had a really tough time downloading my certificate of insurance. I just renewed yesterday and it went seamlessly. I've neve... See more

Rated 5 out of 5 stars

This is solid coverage at a reasonable rate with good customer service. They cover unusual practices, such as qigong, which is a meditation and movement practice that I teach. I've never needed it and... See more

Rated 5 out of 5 stars

Even though I had not renewed my insurance on time, I was still able to go right in put my member number in and automatically renew my insurance. It was so easy and effortless. I absolutely love this... See more

Rated 5 out of 5 stars

Well, What is my experience about this insurance? Well, Lets look at this from a certain perspective. When a client becomes ill while you are in their care than they could come back an suprise you wi... See more

Rated 5 out of 5 stars

I was retired because of back and hip surgery. But as I was getting better I decided to go back to work part time. After my insurance expired in July your company kept reminding me to renew. I’m glad... See more

Rated 2 out of 5 stars

Purchasing insurance was flawless BUT!, However; I've been attempting to log into my account to obtain a copy of my insurance card and have had to reset my password each time. I've reset it once again... See more

Company replied

Rated 5 out of 5 stars

The process of getting insurance was so easy. It covered so many of the services provided by my company. It was one stop shopping and even covered things other insurance companies don’t. I love them.

Rated 5 out of 5 stars

In my opinion Massage Magazine offers the best deal on insurance in the industry. I’ve never found another comparable insurance at even close to the price, and unlike so many other carriers, I don’t n... See more

Rated 5 out of 5 stars

Application was quick and easy. The policy is very affordable too. I was surprised that they had Qigong listed as body work. I had seen that with other companies (I did shop around).

Rated 5 out of 5 stars

I've been depending on Massage Magazine Insurance for 13 years to protect my Reiki practice. I am very happy with their service and highly recommend!

Rated 4 out of 5 stars

Trying to update my password was problematic. However the response from customer service was great! (Yay Tina). Finally, I did change my password and was able to log in and download my new cer... See more

Rated 5 out of 5 stars

Quick process. I have been working with this company since I got my massage license in 2007. Easy to understand the website and the process of purchasing my yearly membership.

Rated 4 out of 5 stars

I am very comfortable with my Reiki liability insurance through Massage Magazine. So far, my interactions with them have been pleasant and easy to manage. I just renewed for a second year and the on-... See more

Rated 4 out of 5 stars

Thank you, Howard, for your patience and resolve to help me with the emailed MMIP policy discount offers that weren't as straight forward as I would have liked. I have been a member for years now and... See more

Rated 4 out of 5 stars

I have used Massage Magazine Insurance Plus for years. In the past there was great coverage and a lot of Free CES plus discounts on certain CES. The price that you paid for the coverage was amazing! C... See more

Rated 5 out of 5 stars

Staff was very helpful when I needed to make a name change. Very courteous, professional, and thorough. I've been a member for 12 years now and will continue to be so.

Rated 5 out of 5 stars

Have relied on Massage Magazine insurance for teaching yoga part time for many years. Customer support is always helpful.

Rated 5 out of 5 stars

Very simple and easy. Unlike other insurance of this kind that I looked at. I had a question and got an immediate answer to my phone call from a friendly agent who emailed the info on the spot.

Rated 5 out of 5 stars

It’s always a breeze renewing, and the coverage is such a huge security. Thank you for being my go-to liability insurer for over 14 years!

Rated 5 out of 5 stars

Ai helped me pick the best and your company said it was the best. Easy and affordable all online. One bucket to check off to help start my accomplishment of not just a student, but a professional mass... See more

Rated 5 out of 5 stars

I appreciate you reminding me that payment is due. I also like that you sending information about benefits that come with my coverage such as therapy and so forth.

Rated 2 out of 5 stars

The coverage no longer includes rental space and equipment. The online CEU offering is extremely limited and outdated. The five dollar processing fee to renew coverage is offensively petty.

Company replied

Rated 5 out of 5 stars

I've had my massage insurance with this company for many years. The customer reps are professional and very competent. I have always been satisfied with my coverage and my service with this company.

Rated 5 out of 5 stars

Always easy to renew. Reasonable and fast. Available anytime I have called or emailed which deserves 6 stars!!!

Rated 5 out of 5 stars

The agent was patient, helpful and guided me through the whole process. And the cost and what it covers (both yoga teaching and health coaching) is great.

Rated 5 out of 5 stars

It is very easy to sign up for the coverage, or to renew. I also know from previous experience that the customer service is excellent.

Rated 5 out of 5 stars

This company is amazing! It's very easy to sign up online, but when you have questions, concerns or special circumstances, they were so helpful and made it an easy transition.

Rated 5 out of 5 stars

Ive been using this insurance for 13 years. I love that it covers multiple disciplines. I recently forgot to renew and when I realized I logged in and had it back I instantly. My fault for not checkin... See more

Rated 5 out of 5 stars

The new renewal postcard with QR code and step by step instructions made renewal a breeze. I swear it was 5m max.

Rated 5 out of 5 stars

Very easy to get a real person; All questions were answered efficiently; very easy to sign up online.

Rated 5 out of 5 stars

The fact that prior year info is maintained & easily viewed upon signing into my account!!!

Rated 5 out of 5 stars

Seamless process—appreciate how everything is straightforward and well laid out for utilization. The bonus CEs will be utilized this next calendar year!

Rated 5 out of 5 stars

I needed proof of insurance for an ongoing gig. And of course when I checked my paperwork, I found it was expired! It took me maybe 5 minutes to sign up with you guys. Good job!

Rated 5 out of 5 stars

Customer service is great! I had a technical issue online so contacted them and the response was quick. I appreciate the timely service. Satisfies my needs.

Rated 5 out of 5 stars

I am able to renew my annual policy quickly and efficiently. Thank you.

Rated 5 out of 5 stars

Very straightforward and timely! Easy to use interface and all that you need is right in front of you. No fancy or extra fluff to click through to obtain what you are looking for.

Rated 5 out of 5 stars

I love that I get a timely reminder each year to renew my insurance and that I get exactly the coverage I need for my business.

Rated 1 out of 5 stars

There was a problem. She said someone else would call me back. Nothing....

Rated 5 out of 5 stars

Very simple to apply to. It covers more modalities and i cheaper than my last insurance.

Rated 5 out of 5 stars

It is always a quick and easy process and fortunately I had not had to utilize any benefits.

Rated 1 out of 5 stars

I thought I was on auto renew. Then I get this email saying I have to renew now. So, I renewed (179), only to find out that I AM on auto renew at senior pricing(159).. Now what do I do?

Company replied

Rated 5 out of 5 stars

I called to clarify something and Cecilia was very helpful. It was an easy process.

Rated 3 out of 5 stars

The reason I am rating you a three is because I already providing you a good rating and you keep repeating the request


Company details

  1. #52 of 107 best companies in Insurance Agency
  2. #94 of 188 best companies in Financial Consultant
  3. #9 of 14 best companies in Liability Insurance Company

Written by the company

With Massage Magazine Insurance Plus, massage therapists can purchase affordable insurance designed specifically for professionals in the wellness industry. With nearly four decades of industry experience, MMIP has crafted a policy that meets your professional needs and tools to help advance your career. Our one flat rate provides coverage for hundreds of various modalities across the country for no extra cost. Policy options start as low as $0.41 per day and include member benefits like free online continuing education, discounts on certifications, and more.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Replied to 83% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Application was quick and easy

Application was quick and easy. The policy is very affordable too. I was surprised that they had Qigong listed as body work. I had seen that with other companies (I did shop around).

May 30, 2025
Rated 5 out of 5 stars

As a massage therapist for 22 years…

As a massage therapist for 22 years come June 20 25, I would like to thank Jason Rogers whom I spoke to personally for making this so simple. You simply hit the ReUp button and it practically has done for you sweet and to the point, thank you Jason! I’m grateful to you and massage magazine. Kind regards, Martha Hernandez.

June 3, 2025
Rated 5 out of 5 stars

Best deal in insurance!

In my opinion Massage Magazine offers the best deal on insurance in the industry. I’ve never found another comparable insurance at even close to the price, and unlike so many other carriers, I don’t need separate insurance to cover modalities like Health Coach and cupping. Massage Magazine is a great resource on so many levels for our industry.

May 25, 2025
Rated 5 out of 5 stars

Love the reminders!

I appreciate you reminding me that payment is due. I also like that you sending information about benefits that come with my coverage such as therapy and so forth.

May 17, 2025

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