My last two orders from Marley Spoon were not the meals I selected. After changing my order through their website to the meals I actually wanted, they switched my order to whatever they want to delive... See more
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I I’m very disappointed with my recent order from Marley Spoon. Unfortunately, I only received part of my delivery, and several ingredients were missing. This completely defeats the purpose of usi... See more
Company replied
It is just a mess with their delivery. Sent a box with a small create overflowing with ingredients, fruit, vegetables and spices. Other food services separate their individual meals out in packages.... See more
Company replied
Marley Spoon has been a fantastic addition to our weekly routine. The meals are genuinely yummy, and the ingredients always arrive fresh and are full of flavor. It really supports a balanced and... See more
Company details
Information provided by various external sources
Wij zijn Marley Spoon We geven je tijd voor leuke dingen – zoals koken! Zonder het zoeken naar recepten en de stress van het boodschappen doen heb je ineens tijd om iets anders te koken, zonder dat het veel moeite kost. Dat zeggen onze klanten tenminste. Probeer het zelf eens uit! Passioned chefs Ontdek onze passie voor koken/ Onze chef-koks willen jou iedere keer weer verrassen met een lekker en bijzonder recept. Ze experimenteren graag met verse, hoogwaardige ingrediënten en laten hun creativiteit de vrije loop. Zo kook je weer eens wat anders. Fresh source We werken samen met lokale producenten/ Wij werken uitsluitend met producenten die voldoen aan onze hoge kwaliteitseisen. We hechten veel waarde aan dierenwelzijn en het milieu. Wij kunnen je altijd vertellen waar onze producten vandaan komen. Door onze korte supply chain zijn de ingrediënten die je van ons ontvangt verser en sneller in jouw keuken! Sustainability Duurzaamheid is voor ons belangrijk. Onze box zit vol met eerlijke, duurzame producten. We brengen de porties in de juiste hoeveelheid bij jou thuis. Dit is niet alleen makkelijk voor jou, hiermee gaan we ook voedselverspilling tegen. En: onze verpakkingen kunnen gerecycled worden, zelfs het verpakkingstape is op basis van papier. Koken was nog nooit zo makkelijk. Ervaar het zelf!
Contact info
Industrieweg 1, 3433 NL, Nieuwegein, Netherlands
- 030-8080452
- contact@marleyspoon.nl
- marleyspoon.nl
2.6
Poor
2K reviews
Replied to 95% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
I I’m very disappointed with my recent…
I I’m very disappointed with my recent order from Marley Spoon. Unfortunately, I only received part of my delivery, and several ingredients were missing. This completely defeats the purpose of using a meal kit service, which is supposed to save me from having to go to the grocery store.
It seems like they are having issues with deliveries and full order fulfillment. Missing ingredients make the service unreliable, and it caused unnecessary stress trying to figure out how to complete the meals.
At this point, I’m not sure I would consider ordering from them again unless they improve their delivery accuracy and quality control.
February 10, 2026
Unprompted review
Reply from Marley Spoon
Hi Yasmine,
Thank you for taking the time to share your feedback. We’re truly sorry to hear that your recent delivery arrived incomplete. We completely understand how frustrating it must have been to discover missing ingredients, especially when the whole purpose of using Marley Spoon is to save time and avoid an extra trip to the grocery store.
What you described is not the experience we aim to provide. We’re currently reviewing our packing and delivery processes to ensure orders are fulfilled accurately and reach our customers in full. Your feedback is important and helps us identify where improvements are needed.
Thank you again for bringing this to our attention. We hope to have the chance to restore your confidence in us.
Kind regards,
The Marley Spoon Team
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Absolute Worst
Not ONE of my boxes arrived without an issue. My produce was frequently bad/wilted/rotten and I had several raw meat packages that were leaking/open. Its a shame because I liked the recipes. But given the recurring issues (including my last box just not even arriving), I have cancelled my account and will absolutely NOT be ordering again. Not only did I have many issues, but the "fixes" and reimbursement for meals that were not able to be completed due to missing or rotten ingredients were completely inadequate. The entire meal should have been reimbursed if a major ingredient is missing. Absolute waste of money and it was incredibly difficult to utilize electronic means to report and receive appropriate compensation (many times there was no communication or resolution after reporting an issue).
February 10, 2026
Unprompted review
Reply from Marley Spoon
Hi Allie,
Thank you for sharing your feedback. I’m truly sorry to read about your experience.
Receiving boxes with spoiled or wilted produce, leaking raw meat packages, and even a box that didn’t arrive at all is absolutely not the standard we aim to deliver. I completely understand how frustrating this must have been, especially when the compensation and reporting process felt inadequate and difficult. That’s not the experience we want any customer to have.
Here at Marley Spoon, we compensate customers for mishaps with their boxes on an ingredient basis. This is because we are unable to send replacement ingredients, so the customer might have to acquire the ingredients affected.
Please know that we do take into consideration the ingredients’ quantity and their average market value, plus the inconvenience of having to procure any ingredient oneself. In any case, if you ever purchase a replacement, and it's more than the compensation provided, you can always save the receipt and send it through to our team. This will not only ensure that you are properly compensated, but also will assist our team to improve our processes.
I do understand your disappointment and we really appreciate your feedback. I have passed your comments on to our internal teams for evaluation, as we are always looking to improve our processes.
Although I understand your decision to cancel, you can always contact our customer service team at contact@marleyspoon.com, so we can look into your case in detail.
Thank you again for your honest feedback, we truly regret that we let you down.
Kind regards,
My last two orders from Marley Spoon…
My last two orders from Marley Spoon were not the meals I selected. After changing my order through their website to the meals I actually wanted, they switched my order to whatever they want to deliver. Yes, I edited my order before their deadline. No, there is no way to correct it after their deadline.
January 23, 2026
Unprompted review
Reply from Marley Spoon
Hi Nick, thanks for sharing your feedback, and apologies for only now addressing it. We are sorry to learn that you had issues with selecting your recipes. There are normally 2 ways that this problem could have happened, either you made changes to the recipes but neglected to click save at the end, which reverts back to what it was, or you made changes to the plan after editing, where a message shows up advising you to review the order, as it could have been regenerated due to the changes.
Regardless, all actions will be able to be reviewed in the logs for each order, so, if you haven't done so already, feel free to get in touch with our lovely customer care team, who will be happy to analyse the orders and confirm what happened. Thanks in advance. Kind regards.
I searched vegetarian home meal…
I searched vegetarian home meal options, and Marley Spoon came up to the top. I clicked on their site, and they required that I enter my cc info before I could see their menu options. I entered it for a $0.00 charge and right away had a bag that was auto-populated with steak, chicken, etc... not vegetarian. I tried four times to clear the cart and enter vegetarian meals, and each time the screen would jump around and it would revert back to the steak, chicken, etc. I canceled the service right away (no more than 5 minutes after I signed up), and it told me that it would cancel after the first delivery, but for now I was going to have to get the meat-heavy meals. What the??? I contacted customer service right away and it said "we're experiencing high customer volumes and we'll get back with you in 72 hours," meanwhile it said that this meal will be shipped out in 24 hours. What a scam of a company!
January 20, 2026
Unprompted review
Reply from Marley Spoon
Hi J, Thanks for sharing your feedback, and apologies for only addressing it now. As you can always keep up to date with our current and upcoming meals at www.marleyspoon.com/menu without signing up or providing any form of payment information, when you do click to accept the first order and account creation, at the stage where you add the payment details, the first order is set in place.
It is possible to cancel your first order as long as you contact us before its billing day, as stated in our help centre and in our terms & conditions. Simply cancelling your membership will not result in the automatic cancellation of your first order.
As for the preferences, when selecting vegetarian upon creating the account, it will then only populate with vegetarian meals, but also inform you that, if you pick more than one, "You might get non-vegetarian recipes in your box due to selecting multiple preferences. You will be able to edit your box post-signup for exclusively vegetarian recipes".
Hope this clarifies what happened. If you did reach out prior to the order processing, or if any other matters have yet to have been addressed, and we apologise for any delays in response, feel free to get in touch with our lovely customer care team who will be happy to assist. Thanks in advance.
Just throw all food in a box
It is just a mess with their delivery. Sent a box with a small create overflowing with ingredients, fruit, vegetables and spices. Other food services separate their individual meals out in packages. Now I got a random lime rolling in my fridge from Marley Spoon. I will never order from them again.
January 17, 2026
Unprompted review
Reply from Marley Spoon
HI Greg,
Thank you for taking the time to share your feedback with us.
I'm sorry to hear that you don't like our packaging method!
Previously, we divided all ingredients per dish into meal bags. However, we stopped doing this last year. We opted for this new method to improve the delivery of products to your home and keep the produce fresh for longer. By separating fragile items from less fragile items, we prevent damage. This does mean that you have to select the ingredients yourself and store them in the most suitable place.
Of course, we take your feedback seriously and are looking at the impact this box has on ease of use. We are always open to suggestions for improving the box.
If you have any further questions, please feel free to contact us anytime.
Kind regards,
The Marley Spoon Team
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Delivery Hell with DPD
I was totally happy and satisfied for one and a half year, as long as they delivered with UPS. now i get my boxes with DPD and they are either damaged with broken ingredients inside or they are a day late. i already switched from Hello Fresh to Marley Spoon because of DPD. now, that they also use DPD, I guess I'm back to grocery shopping for the weekend by myself.
December 13, 2025
Unprompted review
Reply from Marley Spoon
Hi Bastian,
Thank you for taking the time to share your feedback with us. We’re very sorry to hear about your recent delivery experiences and understand how frustrating this must be, especially after being satisfied with our service for such a long time.
Receiving damaged boxes or late deliveries is certainly not the experience we want for our customers, and we sincerely apologize for the inconvenience this has caused. We appreciate you bringing this to our attention, as reliable and careful delivery is essential, particularly when it comes to fresh ingredients.
Your feedback regarding the change in delivery partner is extremely valuable, and we will be sharing this internally with our logistics team for review. While we work with our delivery partners to improve service quality, we understand that this situation has affected your trust in us, and we truly regret that.
If you have not yet had contact with us, I advise you to contact our customer service and we’ll be happy to look into compensation or alternative solutions for you.
Thank you again for your honesty and for being a customer over the past year and a half. We hope to have the chance to regain your confidence in the future.
Kind regards,
The Marley Spoon Team
Stress-Free, Tasty Meals the Whole Family Can Cook
Marley Spoon has been a fantastic addition to our weekly routine. The meals are genuinely yummy, and the ingredients always arrive fresh and are full of flavor. It really supports a balanced and varied diet, making it easy to eat well without extra planning.
One of the biggest benefits is the chance to try new recipes without the hassle of sourcing special ingredients—you get exactly what you need, nothing more, nothing less.
The easy-to-follow recipes are a hit in our household. Every family member can join in, and it’s been especially wonderful for our kids: they learn to cook step by step, while we parents get real help and shared responsibility in the kitchen.
Overall, Marley Spoon makes great food simple, enjoyable, and accessible. Highly recommended!
November 20, 2025
Unprompted review
Meat packaging has failed twice
Meat packaging has failed twice, causing the whole box to be contaminated and sticky. Liquid from raw meat all over vegetables that are meant to be eaten raw? A recipe for food poisoning. Their customer service took about a week to even get back to me. When they did they were defensive and only issued a credit to me. I used that credit for one more try- and guess what. SAME THING- BLOOD FROM MEAT EVERYWHERE. All my other boxes have had issues too, but this is not safe. Huge waste of time, food, and my energy.
October 20, 2025
Unprompted review
Reply from Marley Spoon
Hi Madeline, thanks for taking the time to rate our service. We can see here that you received a credit, but were also refunded for your damaged ingredients. However, rest assured that your feedback has been shared internally to improve our service. We hope that you'll give us another chance in the future. If there is anything else that we can help with, don't hesitate to reach out. All the best.
It’s a pile of steaming mess… wrong…
It’s a pile of steaming mess… wrong ingredients huge assumption that I’ll cook everything at the same time so the expiration date is like three days after the delivery date like hell how am I supposed to consume that?!
October 9, 2025
Unprompted review
Reply from Marley Spoon
Hi Levente,
Thank you for reaching out and my apologies for the late response.
I am sorry to hear that you received the wrong ingredients in your box! That should not happen ofcourse. Hopefully you have already contacted our customer service, they are happy to help you with a sollution for this issue.
Regarding the shelf life of our ingredients: we can only guarantee the freshness of the products for four days. This is including the day of delivery. This is because Marley Spoon works with the best suppliers who do not add chemicals to artificially extend the shelf life of the ingredients. I hope you understand.
To get the most out of your ingredients, we recommend starting your weekly cooking adventures with fish dishes that need to be consumed within 1-2 days, followed by recipes with chicken or minced meat (2-3 days), and finally vegetarian dishes (3-5 days). These days include the scheduled delivery day.
If you have any further questions, please feel free to contact our customer service.
Kind regards,
The Marley Spoon Team
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culinary treat with good filtering system for specific diets
I want to share some extra kudos and compliments on general use: the amount of Vegan and at the same time GF recipes offering is very generous. And all of them were a culinary treat!
Out of all time 99% recipies were very tasty out of year we tried so far and we are foodies :))
and that your ingredients are good quality, some of them are bio, option to choose bio meat is nice too. clearly money spend on quality of the product, not on ads & marketing.
I also find app way easier to use - you have dietary checkmarks and nice filtering system.
and that the design /branding - maybe its not the most 'contemporary' or 'trendy' but its super easy to navigate, and use and has good level of refinement.
Yes all this things I took for granted and wanted to 'try' with discount your competit0r, but cancelled it at the point of selecting recipes - flashy designs, okish looking recipies but no choice or inspiration for when you also following a certain diet.
(PS: I miss little onion mascot ;))
August 6, 2025
Unprompted review
When I started the pricing for quantity…
When I started the pricing for quantity and type of ingredients made Marley Spoon with it over all the other box meal places. Now, it's not worth it. Everytime I have to buy more ingredients from the store. Also, if you don't choose they send you 2 meatless meals with fake meat. My family doesn't like them fake meat. We cancelled our service
April 18, 2025
Unprompted review
Reply from Marley Spoon
Hallo! Het spijt me enorm te horen dat deze leveringen niet aan de verwachtingen voldeden. Dit is natuurlijk niet de ervaring waar we onvermoeibaar voor werken, en we zouden uw feedback graag gebruiken om de ervaring actief te verbeteren. U kunt uw opmerkingen gerust doorgeven aan onze klantenservice via contact@marleyspoon.nl, chat, telefoon of Facebookchat. Bij voorbaat dank!
They actually listen 😲
I've been subscribed to MarleySpoon for about 3 years.
This is a company that has nailed customer service. They actually use the feedback they solicit, AND feedback unsolicited. I thought it was coincidence the first 2–3 times I noticed changes I'd suggested, and then the fourth time, it was too specific to have been anyone else (perhaps other people had provided feedback on the issue, but MarleySpoon implemented the solution I suggested). And then it keeps happening.
Also, I really like that when I contact customer service, I get the same people (ex Dimitri is great and even follows up).
In terms of the general product/service, it's great. The food is fresh, and almost always better than what I can get in the shop. At least once a month, a recipe is stellar, and the rest are pretty dependable.
I cannot think of a better experience I've had in recent years.
December 27, 2024
The packaging/ delivery
The packaging, and delivery are terrible. I have reported the same issues multiple times and nothing has been done.
September 9, 2024
Unprompted review
Reply from Marley Spoon
Hi R.,
I am sorry to hear that you are not satisfied with the packaging and delivery!
We greatly appreciate all feedback, as this is the only way we know what aspects we need to improve. We always forward this feedback to the relevant departments, and they investigate further. It may be that we cannot implement changes very quickly. This for example has to do with contracts that are in place, but also the priority of the change, as we look at whether there are many complaints about it or not.
So unfortunately we cannot change everything immediately, but rest assured that we are doing everything we can to provide the best service.
If you have any more questions or feedback, please reach out to our customer service team and they are happy to help.
Kind regards,
Your Marley Spoon team
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Worthless company
We were supposed to get our delivery for the weekend on Friday (23-08-2024) but Marley Spoon canceled on us last minute so we had to go shopping after work since we wouldn't have anything to eat otherwise. Then they had the audacity to give us a VOUCHER instead of a refund even though we already canceled our subscription (this box should have been our last delivery), basically forcing us to still use their service. No replies to emails/calls whatsoever to get our money back. Then out of nowhere they deliver today (Monday, 26-08-2024) even though we don't need it anymore without talking to us. The kicker? The box arrives SOAKING WET. EVERYTHING INCLUDING THE MEAT, EGGS, VEGETABLES, ETC. FROZEN. Do you know what happens to frozen vegetables? Yes, they become disgusting, soggy and unusable. 45 Euros wasted.
Btw Marley Spoon: It is against the EU consumer laws to deny customers a refund and just hand them out a voucher in cases where YOU failed to deliver a service. We want our money back.
EDIT, 3rd October 2024: We managed to contact Marley Spoon's customer service and were promised a full refund in a week. Over a month passed and still have not received anything. We are contacting them again now.
August 26, 2024
Unprompted review
Reply from Marley Spoon
Hi Yasemin,
Thank you for reaching out.
Of course, it is always possible to receive a refund instead of credit. We always offer a credit to your Marley Spoon account first, as this can be automatically deducted immediately from the price for your next box with us, and is smoother and faster than a refund to your payment method. But if you would prefer a refund that you can always tell us and we will refund it.
If you have not received your refund after a month, then I would defenitely advise you to contact our customer service because probably something went wrong. Hopefully you have done this by now, we´re happy to help!
Good day!
Your Marley Spoon team
Beware these guys are cunning and…
Beware these guys are cunning and relentless!
Firstly to see their menus you need to put your credit card in. I was shopping around for this type of service, and although I promptly exited the site after reviewing the recipes, it automatically signed me up to a reoccurring order.
Now here is the catch…. Once you receive your first order, by the time this is delivered your second order is locked in! So if you receive it and decide to cancel you still have an other order on its way, even if you haven’t selected the items it will have preselected it for you! -below they have said you have a day to change the order, this wasn’t the case. My first order arrived on a Sunday morning and my second one on a Saturday morning - interesting.
6 days before my second order (which went to the wrong address) I asked for a refund and they refused. It went towards my next order of items I had never selected.
We went back and forth all week. I was so shocked by their inability to assist an unhappy customer, I eventually threatened to go to the media. They didn’t back down instead sending me the fine print that I signed up for before I had even laid eyes on their product. - below they say that you sign up for a membership. There is no welcome email. In fact, when I exited without selecting my items, it sent me a -oops you forgot to finish your cart email. This email didn’t say- oops we will now select the items for you. Further they say they need payment so far in advance, however my first order they took the money out and had the order promptly on its way less than 36 hours later. I have attached a screen shot of the email I got when I exited the site the first time (I never clicked the complete order button by the way)
This company should be ashamed at their lack of integrity and willingness to accept or admit that their service is borderline predatory and filled with trickery.
Lastly, when you finally do go in to cancel your account it says that doing so will remove any existing discounts, therefore incurring additional costs on your already committed order. How rude!!!!!
June 29, 2024
Unprompted review
Reply from Marley Spoon
Hi Tara,
Thank you for your feedback!
I am sorry to hear that you are unhappy with your experience of our customer service!
When you sign up with us, you are indeed signing up for a membership.
However, you can of course also simply view the menu for the coming weeks through our website. You do not have to provide any details for this. https://marleyspoon.nl/menu
However, when you do sign up for a membership, you have to choose a day on which your delivery will be made weekly. You can skip a delivery until 6 days before the delivery day. After that, all products are ordered from our suppliers and then your order goes into production. We always send an e-mail reminder about this 10 days before the delivery day so you can still change or cancel your order in time.
Once you have received your delivery, you then have 1 day to change the dishes on your next order or to skip the entire order. Once your box has gone into production, there is basically nothing more we can do. Otherwise we have to throw away the products that were ordered and we strive not to not waste food.
Once you choose to end your membership, the discount will indeed expire on future orders. However, this does not apply to orders that have already gone into production and so are already committed. As previously stated, you cannot change anything once the order has gone into production, and this is also counts from our side. We cannot remove the discount from orders that are already being prepared. If you cancel your membership, you will no longer receive the orders that have not yet gone into production. Hence, the order is removed and therefore automatically the discount as well.
The fact that you are signing up for a membership is mentioned during the sign-up process. You will also find all other information in the emails you receive from us or our terms and conditions.
Nevertheless, we are sorry that you had a bad experience with our customer service. Your feedback has been passed on to the relevant department so that we can take it into account for further developments in the future.
Kind regards,
Chef approved: Marley Spoon is best in the market. No idea why some people rate it so low.
No idea why some people rate it so low. I've tried other services (for quite a while) and Marley Spoon is hands down the best in the market.
What an AMAZING service they have created. From recipes to ingredients to delivery, everything is perfect. I love that I can track the delivery (when the delivery window shifts that is so helpful). I at least know where it is and when it might arrive, which was my biggest issue with one of their competitors (that other company even charged me delivery fees when they did not even deliver with no updates).
As a chef I love the food. Simple yet delicious recipes. As a software engineer and product manager, I love the service, product, and everything that went into creating this beautiful solution.
Would recommend it to anyone who does not want to worry about what to cook and likes tasty food.
February 27, 2024
Unprompted review
BIO / Organic meat or veggies options
I really like that it is possible choose for BIO / Organic meat or veggies in some recipes. Love the recipes and the food quality is great.
January 30, 2024
Unprompted review
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Impossible to get out of their system
Impossible to get out of their system. Used the service for quite some time, but got bored with the lack of variation. This is the reason we cancelled. Also unsubscribed from every possible mailing or newsletter, but still unsolicited regular mail is coming. They now use unbranded envelopes so you can't see it's from them.
By just keep sending us spam, you achieved that we transitioned from being a promoter of Marley Spoon (and other meal boxes) to someone who strongly recommends friends and family NOT to order something.
January 4, 2024
Unprompted review
Reply from Marley Spoon
Hi Friso, thank you for taking the time to leave your feedback!
I am sorry to hear that you still received a letter from us, while you unsubscribed from every mailing.
When you unsubsribe via the e-mails you receive, it can still be possible that you receive direct mail by post. Did you contact our customer service to unsubscribe you from this? If not, I advise you to contact us at contact@marleyspoon.nl so we can help you right away.
Kind regards,
The Marley Spoon team
I'll never order a box again
I'll never order a box again. They try to steal your money. It was hard to cancel and boxes kept on coming so I blocked de debit via my bank account. Reminders with extra cost kept on coming. Ever new box followed on the reminder so I had to pay 40€ extra cost because it was the 4th reminder but it was the 1st.
Customer service was not very useful so I just payed to be done with all the misery they gave me!
Marley Spoon are thiefs!
September 27, 2023
Unprompted review
Reply from Marley Spoon
Good afternoon, thank you for taking time to let us know your feedback!
I am sorry to hear that you did not have a great experience. Normally you can easily cancel your membership via ´instellingen´ in your account, but if you tried this then perhaps something went wrong. Hopefully you have explained all this feedback to our customer service aswell, so we can investigate where and what went wrong.
At Marley Spoon we value feedback from our customers and your honesty helps us to know in which aspects we can improve further.
Kind regards,
Your Marley Spoon team
Ordering for 100 days and more to come.
I started using marley spoon 100 days ago and im very satisfied. All the recepties are in dutch, which is not my language, but are very easy and simple to read for me. I have fun learning new recepties every week. I will continue to opt for marley spoon 😊
July 23, 2023
Unprompted review
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