Malt & Brew Reviews 252

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 37 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the outstanding craftsmanship and high quality of the products, often noting their unique and beautiful design. The service is frequently highlighted as excellent, with many appreciating the professional and friendly approach from purchase to delivery. Reviewers are particularly impressed with the fast delivery, secure packaging, and the ease of navigating the online shop. However, some people mentioned that while products looked great in images, they appeared and felt cheap in real life. A few other people also felt that some product descriptions were inaccurate, leading to items not having expected features.

What people talk about most

Product

People report positive experiences with the product, often highlighting its great quality, unique design, and... See more

Quality

Reviewers mention positive feedback about quality, with many describing products as having great quality and... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting its speed and... See more

Service

Clients share positive opinions on service, consistently describing it as excellent and professional from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We bought the Tempest bundle, its craftsmanship is outstanding. The quality is remarkable and it is a great price. Being able to support an Australian owned and made business was icing on the cake.

Rated 5 out of 5 stars

My journey to Malt and brew started after I broke my favourite glass for bourbon which I was able to mix the perfect ratio of bourbon and a mixer. I had look on every Web site and instore. I stumbled... See more

Rated 5 out of 5 stars

Wave glasses were as advertised, really good quality and fit nicely in the hand. Everything about the purchase including the packaging was excellent.

Rated 5 out of 5 stars

I bought the Japan Inspired Crystal Whisky Roll Glass made of Sakura Crystal as a gift for my boss who was leaving. It's absolutely beautiful.


Company details

  1. Glassware Store
  2. Glassware Wholesaler
  3. Kitchen Supply Store

Written by the company

At Malt & Brew, we sell unique glassware tailored towards whisky enthusiasts. Launched in 2020 and shipped directly from Melbourne, our glasses come packaged in beautifully designed gift boxes and wooden boxes, making them a perfect gift. Alongside our whisky glasses, we also sell whisky stones, decanters and other accessories for your home bar setup.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

252 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 2 out of 5 stars

got a completely different decanter to…

got a completely different decanter to the one i purchased, disappointed given the money i spent on the product i wanted

May 25, 2026
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Reply from Malt & Brew

Hi Laura,

I'm sorry that you felt you still needed to leave a poor review on Trustpilot.

We did email you straight away once you let us know that you received the wrong decanter and offered to send you the correct one straight away.

You decided not to take us up on our offer.

As a company, we stand behind our products 100% and provide exceptional customer service.

Rated 5 out of 5 stars

Professional Service

Professional friendly service from purchase to delivery. Fast delivery to Nz I was impressed. It was for my nephews 18th birthday he was rapt when he saw the unique decanter. Thanks heaps. Greatly appreciated the awesome service with your company.

April 29, 2026
Rated 5 out of 5 stars

Wave glasses

Wave glasses were as advertised, really good quality and fit nicely in the hand. Everything about the purchase including the packaging was excellent.

May 4, 2026
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Rated 2 out of 5 stars

Cheap Look and Feel

Glasses look great in images but look and feel very cheap in real life.

January 29, 2026
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Reply from Malt & Brew

Hi Luke,

I'm so sorry that you are not happy with the glasses. That happens very seldom and we stand behind our products 100%. Please can you contact me directly at info@maltandbrew.com and I will get this sorted for you.

Cheers,
Tom

Rated 5 out of 5 stars

Quality scotch glass

So hard to find scotch glasses with grip and weight. These would have been perfect if the top rim was perfectly round to drink out of. Near to perfection.

December 29, 2025
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