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See what reviewers are saying

Rated 5 out of 5 stars

I’ve been using Mailercloud and I’m really impressed. The interface is very easy to navigate, and I had my first email campaign ready in minutes. It's much more affordable than other platforms I’ve us... See more

Rated 5 out of 5 stars

Pros: Easy to use drag-and-drop email builder to create responsive emails. Easy onboarding; even a novice can quickly navigate the UI. Many campaign templates are available as well as being a... See more

Company replied

Rated 5 out of 5 stars

Simple and fast operation! I have everything set up in 15 min and could start immediately. An absolute MUST for automations of email campaigns when it should go fast. For the prefabricat... See more

Company replied

Rated 5 out of 5 stars

It's been more than a year, we're using mailercloud. It's a perfect tool for email marketing. Segmentation feature helps in tracking campaign in and out. Their customer support is remarkable, Thanks t... See more

Company replied

Company details

  1. Email Service Provider
  2. Mailing Service
  3. Software Company

Written by the company

Mailercloud is an email marketing automation software that meets all your needs. Explore its user-friendly advanced data-driven features at super affordable prices.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

140 reviews

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Replied to 50% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

I’ve been using Mailercloud and I’m…

I’ve been using Mailercloud and I’m really impressed. The interface is very easy to navigate, and I had my first email campaign ready in minutes. It's much more affordable than other platforms I’ve used, and the customer support is fast and helpful. Highly recommended for any small business looking for a reliable email tool."

April 24, 2026
Unprompted review
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Rated 1 out of 5 stars

Extremely Disappointing Experience With MailerCloud

I had a very frustrating experience with MailerCloud. I purchased their 100k email API plan for a project, but their API integration with WordPress turned out to be unreliable and far from what I expected. The setup was clunky, the documentation wasn’t clear, and overall the system felt immature compared to established providers.

Performance was another major issue.
During testing, MailerCloud took over 10 hours to send just 5,000 emails, which is unacceptable for any production environment. By comparison, SMTP2GO handled over 10,000 emails in about an hour under the same conditions—so the difference was huge.

Because of these problems, I requested a downgrade to the 50k plan and asked for a partial refund on the unused amount, or at least a refund for the test usage. Unfortunately, their support team completely refused any kind of refund. Once you pay, it seems the money is gone—no flexibility, no customer-friendly resolution, nothing.

Overall, MailerCloud offered:
• Poor WordPress API compatibility
• Extremely slow email delivery speeds
• Rigid and unfriendly refund policy
• No willingness to help even when their service failed to meet basic expectations

I cannot recommend MailerCloud to anyone who values reliability, performance, or fair customer treatment. There are far better alternatives out there.

November 25, 2025
Unprompted review
Rated 1 out of 5 stars

Mailercloud is a scam

Mailercloud is a scam. I signed up, paid for the membership, only to find out that the software integration that I wanted to use "doesn't work."

The support rep continued to try to pressure me into giving my login details to him for the third-party platform they claim was not working. I would never give login information to someone you met online so the fact their team asked me for this made me extremely suspicious.

Then from there I asked for a refund and the same rep told me that because I used the account I am not eligible despite not using the account.

STAY AWAY FROM THIS SCAM!!!!

August 8, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Hi Scott,

I’m truly sorry to hear about your experience, and I want to assure you that this is not the level of service we aim to provide at Mailercloud.

Firstly, I understand how frustrating it can be when integrations don't work as expected, and I completely appreciate your concerns regarding security. Please note that our support team is never asking for your login details for any reason outside of troubleshooting issues or offering support with your account. Our goal is always to help you, not create unnecessary stress. We take your privacy seriously, and our support team should have followed the correct procedure to handle your query securely.

Regarding the refund request, I apologize if our communication around this wasn’t clear. We typically offer refunds according to our refund policy, which takes into account the usage of the account. However, I'd be happy to look into your case personally and see how we can resolve this in a way that works for you.

Could you please reach out to me directly at Support@mailercloud.com. I'll make sure your concerns are addressed promptly, and we can work towards a solution that you're satisfied with.

Again, I’m truly sorry for any frustration you've faced. We value your feedback and want to make this right.

Best regards,
Mailercloud

Rated 5 out of 5 stars

Excellent Service

MailerCloud has made email marketing incredibly easy and stress-free for me. I especially appreciate the affordable pricing and the responsive customer support, who are always quick to resolve any issues. Overall, I highly recommend MailerCloud to anyone looking for a reliable, user-friendly email marketing solution.

July 31, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Jennifer Loving Essential Oils,

Thanks for your review! 😊 We're glad you're enjoying Mailercloud and seeing great results with your emails. 🚀

Thanks

Rated 5 out of 5 stars

Good experience using MailerCloud

July 7, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Groflaw,

I wanted to take a moment to express my sincere gratitude for your thoughtful review. Your feedback is invaluable and truly appreciated.

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Rated 5 out of 5 stars

Mailercloud has been a game-changer for my email marketing!

The platform is incredibly user-friendly, with intuitive automation, beautiful templates, and solid analytics. It’s helped me streamline campaigns and improve engagement without any hassle. Highly recommended for anyone looking to scale their email efforts efficiently!

April 14, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Events pronovea

Thanks so much for your wonderful feedback! 😊 We're thrilled to hear that Mailercloud has made managing your campaigns easier and helped boost your engagement. If you ever need any tips or support to make the most of our automation or analytics, just let me know—I’m here to help you succeed! 🚀

Thanks

Rated 5 out of 5 stars

Their follow up help is second to none

Their follow up help is second to none. Great work. If have tried many platforms and this one is the best by far.

May 8, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Geoff Howard

Thank you so much for your kind words! 😊 We're thrilled to hear that our support and platform have made such a positive difference for you. If you ever need any help or have questions, please don’t hesitate to reach out. We’re here to make your email marketing experience the best it can be!

Wishing you continued success with your campaigns! 🚀

Thanks
Mailercloud

Rated 5 out of 5 stars

Very responsive team

Very responsive team

March 26, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Veselin,

Thanks so much for your kind words! 😊 We’re here to help whenever you need us. If there’s anything else you’d like assistance with or any questions, just let me know.

Thanks

Rated 5 out of 5 stars

I've been using Mailercloud for my…

I've been using Mailercloud for my email campaigns, and it’s been a breeze! The drag-and-drop builder is super easy, and the analytics help me track what’s working. It’s simple, effective, and budget-friendly—perfect for growing businesses. Wish it had more integrations, but overall, I’m happy with it.

March 18, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Abhaj,


Thank you for your review! We're glad to hear that you find our platform cool and easy to use.

Thanks again!

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Rated 5 out of 5 stars

I really like Mailercloud, reactive support and nice web email builder

I really like Mailercloud, I got there plan it's really nice price and the support is really reactive.

I use it to send email for all user of my app beedone.co
I have a good open rate and the email builder is clearly and good.

March 17, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Youcef,

Thanks for your review! 😊 We're glad you're enjoying Mailercloud and seeing great results with your emails. 🚀

Thanks

Rated 5 out of 5 stars

Very responsive

Very responsive, friendly and helpful customer service. Easy to use platform. Annual premium plan great value for money.

February 26, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Amy,

I'm glad to hear that you're satisfied! If you have any more questions or need further assistance, feel free to ask.

Thank you!

Rated 5 out of 5 stars

Simple to navigate

Simple to navigate, and the drag-and-drop editor saves a lot of time. automation and segmentation tools ensure my emails reach the right audience. Their team is so helpful and always ready to assist with any issues. Overall, a reliable and smooth experience

February 1, 2025
Unprompted review
Mailercloud logo

Reply from Mailercloud

Hi Arishma,

Thanks for your review! 😊 We're glad you're enjoying Mailercloud and seeing great results with your emails. 🚀

Thanks

Rated 5 out of 5 stars

Very nice & useful Platform

Very nice & useful Platform, it’s very user friendly. I recommend companies to experience Mailercloud.

December 1, 2024
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Waseem,

I'm glad to hear that you're satisfied! If you have any more questions or need further assistance, feel free to ask.

Thank you!

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Rated 5 out of 5 stars

Awesome experience

December 26, 2024
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Reginald,

I wanted to take a moment to express my sincere gratitude for your thoughtful review. Your feedback is invaluable and truly appreciated.

Rated 5 out of 5 stars

I started using Mailcloud a while ago…

I started using Mailcloud a while ago and I love all the ways it helps my small business. I love how it is a nifty tool for keeping an eye on clients and effectively engaging with them. I like how it can be easily consolidated with many other software and the variety of languages it comes in. I found the pricing plans to be appealing and I was able to choose one which suits the needs of my business.

July 10, 2024
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Google analytics akbar Gulf,

Thank you for your positive feedback! We're glad to hear you find MailerCloud easy to use and a good value for your needs.

Thanks

Rated 5 out of 5 stars

Excellent email marketing tool with excellent support!

Mailercloud team exceeded our expectations with their efficient and user-friendly email solution. Their attention to detail and prompt customer support made the campaign process seamless. Highly recommended for anyone looking for an effective email marketing solution.

August 26, 2023
Unprompted review
Mailercloud logo

Reply from Mailercloud

Hi Abel,

Thank you for your kind words about Mailercloud! We're thrilled to hear that our email solution met your expectations and that you found our customer support helpful. Your satisfaction is our top priority, and we’re glad the campaign process was smooth for you.

If you have any further questions or need assistance in the future, please don't hesitate to reach out.

Best regards,
Mailercloud

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Rated 5 out of 5 stars

Quick response

August 7, 2024
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Rafter,

Thank you for taking the time to share your review. I appreciate your feedback and insights.

Best regards,

Rated 5 out of 5 stars

I am happy with email service and…

I am happy with email service and customer service.

July 22, 2024
Unprompted review
Mailercloud logo

Reply from Mailercloud

Hi NSC HeadQuarter,

Thank you for your review! We're glad to hear that you're happy with our email service and customer service. Your feedback is greatly appreciated and helps us continue to improve.

If you have any further comments or suggestions, feel free to reach out!

Best regards,

Rated 5 out of 5 stars

A tech support team that cares

Most apps that have non-american support can be difficult to reach and to resolve issues, These folks respond quickly and you can actually get somebody on the phone, They care and do great work

July 10, 2024
Unprompted review
Mailercloud logo

Reply from Mailercloud

Dear Dave,

Thank you for your review! We're thrilled to hear that you've had a positive experience with our support team. We strive to respond quickly and ensure that our users can easily reach us, even by phone. Your feedback means a lot to us, and we appreciate your kind words about our dedication and hard work.

Thanks again!

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