MAGIC JOHN Reviews 408

Since smart buyers on Ali or Temu get the same product 1-1, possibly with a different applicator that works exactly the same way. The film didn't even survive a fall of 3 cm onto a wooden tabletop – absolute rubbish.

I have given a 5 star for the reason that they replaced a screen protector after it broke in the 1st couple of weeks from a fall.

The process was good but I am not sold on screens as they do not stand up like the advertising.
It is a shame that this is the case as if they got it right and they actually didn’t crack, break or scratch as advertised the product would be great.

I was the one who purchased them for both our phones and feel let down as your phone is fair investment and it would be great to protect with a great protection

Hopefully they will get there

I bought this screen protector and followed all the instructions, but it still had several bubbles that wouldn’t go away. The quality wasn’t what I hoped for. Customer service tried to help, but without the product they couldn’t offer a replacement

Had an issue with the order with USPS. Worked with me to get it resolved.

I truly love my new protector. It was easy to install and so far it protects and gives me the privacy I expected. I will be recommending this product to all my family and friends.

Comically bad product. Mine didn't install straight, even though it's fairly idiot proof. Then it cracked within a week. Customer support was brutal as I thought maybe I just got a defective one with how poorly it performed.

This product is awesome you definitely get strong durable products from Magic John.
I got two phone cases for my pro maxes 17 and screen protectors. Definitely will be buying more products from this company.

I ordered the lens protector (iPhone 17 Pro Max) based on the company’s marketing for the Gen 3 magnetic lens cover, where Gen 2 is explicitly presented as an inferior version.

Despite this, I was sent a Gen 2 product, without any disclosure. I was not even aware that Gen 2 was still being sold, given how the marketing positions Gen 3 as the current and superior model.

After contacting customer support and providing screenshots of the marketing material, they acknowledged the difference but insisted that I pay an additional $15 to receive the Gen 3 product that was originally advertised. After multiple exchanges, they refused to correct this at no cost.

In the same order, I also purchased two cables and a screen protector. The screen protector significantly reduces touch sensitivity on the phone, which further adds to my dissatisfaction with the overall quality of the products received.

Taken together, this experience shows a lack of transparency and quality control. I do not consider this acceptable customer service.

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To clarify, the issue is not about internal product names, pricing tiers, or whether different items exist in your catalogue. The issue is how the product was presented and marketed at the time of purchase, and what a reasonable customer would understand they were buying.

Based on the listing and marketing materials shown at checkout, the product appeared to be a newer, magnetic solution. The item that was delivered is a non-magnetic version, which does not correspond to that presentation.

Offering a paid “upgrade” to receive the product that was implied by the marketing does not resolve a situation where the original item was not as described. In such cases, consumer rights are normally addressed through a refund, not an upsell.

I am not requesting a free upgrade or additional products. I am simply seeking a refund for the lens protector that was misleadingly presented, while keeping the rest of the order unchanged. This review reflects my experience to date.

The installation is always easy, it’s my second time buying from magic john, specifically for a tablet screen protector and the screen is just so smooth

UPDATE: Customer service reached out and offered a one-time replacement in exchange for removing this review. I’ve increased my rating from one star to two in appreciation of their responsiveness. However, I don’t feel it would be honest to remove the review entirely, as the experience described below is still accurate. I hope Magic John considers revisiting its policies regarding defective products, and that my experience was a one-off others won’t have to go through.

I wanted to like Magic John. Clean install, slick marketing, big promises. What I got instead was two screen protectors that cracked on their own and a customer service policy that hides behind “industry standard” excuses.

The first protector chipped almost immediately—within a day or two of application—right near the top speaker. I hadn’t dropped my phone, slammed it down, or hit it against anything. It just… cracked. Worse, the chip was sharp enough that it nearly cut me. That’s not just disappointing; that’s unsafe.
When I contacted customer service, they were reasonably quick to respond, but immediately hit me with “we need a photo.” Fine, I get wanting proof—except my phone is my camera. Removing the already-fractured protector to document it caused it to break further, which they then used as justification to deny any help. They told me there was “nothing they could do” and that needing a photo was an “industry standard.” It isn’t. It’s just their policy, and a convenient one at that.
They eventually sent a second protector. Two months later, it cracked too—again without any drop or impact—this time at the bottom edge near the swipe area. I didn’t even notice it immediately, until it sliced my thumb. A screen protector that fails silently and cuts you is not protecting anything.
At this point, I’m done. Two spontaneous cracks, zero accountability, and a rigid support process that ignores obvious real-world use. If your product can’t survive normal handling and your solution is “sorry, no photo, no help,” that’s not quality—that’s a liability.

Save your money. There’s no magic here—just brittle glass and corporate shrugging.

Ordered a screen protector with privacy feature but its not working with fingerprints on s24fe model phone. So customer service replied quickly and offered to send a new set of clear protectors. So far, the service is great. And the installation is very easy. It feels goods, cant wait to get the clear version.

Edit: i got the clear version and it fixed the issue, fits great, feels good and excellent service.

Really good quality products, exactly as advertised and really good packaging. Love their marketing videos as well to be fair.

I like all my Magic John products. I can’t wait to see what they come out with next. I’ll be the first in line to purchase

⭐⭐⭐⭐⭐

I had a great experience with Magic John. Their customer service really stood out, they took great care of me from start to finish and made sure everything was handled quickly and professionally. The products themselves are high quality and clearly well made. You can tell they care about both their customers and what they put out. I would absolutely recommend Magic John and would not hesitate to buy from them again.

Quality was terrible, nothing like their ads they make. I work outside so I needed a screen protector that was going to protect my screen to the highest standards. Within a week the screen protector cracked and has air bubbles. Installation was very easy but do not let it fool you, I’m unsatisfied with this product

Good screen protector. It’s scratch resistant, waterproof, and doesn’t leave any smudges. The service was also amazing by helping me with my screen protector. Would recommend to buy.

These screen protectors are absolute crap, the thing chipped on the edge the first day, they don’t fit my phone properly without the corner trying to lift up
The camera lens protector for the 17 pro max is just as shitty due to the magnets not being strong enough to hold on.
For the price they charge it’s definitely not worth wasting your money. It’s cheaply made Chinese crap with a not so cheap price tag. 😡

The screen protector began peeling after just a few days of use despite being under totally normal conditions. When I reached out to Magic John, they said I had to leave a 5 star review on TrustPilot and send proof in order to get a replacement. I provided that email to TrustPilot who confirmed it broke their terms of service. Be wary of positive reviews here since Magic John pays for them.

Ordered these screen protectors for my wife and I after the videos on Facebook. Installed them and my first one did break pretty quick but customer service promptly resolved my issue and is sending me another one. It fits the phone well and is quick to install.

I mean quality not so great as it is advertised. I purchased 3 items, sceeen protector, camera protector and a phone case for my iPhone 17 pro max.

The issue is not the cheap quality that they’re using but they’re 30 day warranty their advertising, 24 hours in and I’m trying to just return the phone case because I don’t like how it sits on my phone and I can’t press the buttons and they tell me they can’t return since it’s opened. Sir, how I’m going to return something if I haven’t inspected it?

The most insane is that the camera protector just popped off 1 of its supposed protectors on its own and I’m going back n forth with them not for the camera protector to which I provided proof it came broken, but for the phone case refund which they tell me they can’t help me, support takes hours to answer and it’s infuriating.

P.s screen protector not even close on how they advertise it, it gets dirty instantly and it’s not scratch proof, other than that easy apply but please clean well your screen before applying