Be very careful when ordering from Luxplus. What looks like a normal purchase can easily turn into a monthly subscription (89 kr/month) without it being clearly obvious. The checkout flow stro... See more
Company replied
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“This is one of the worst experiences I’ve had with an online company. I returned two perfumes as agreed for a refund, but I received neither my money nor the products back. They also continue ch... See more
Company replied
❤ I've been a customer for 5 years . I never had any issues with luxplus.se. During the time I was away and didn't need to shop , I just stopped my membership. Costumer service is fantastic. I... See more
Company replied
Never had an issue with any of my orders. The monthly fee is stated clearly several times on the page and the people complaining about that must not read anything at all. They have cleaning items I ca... See more
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Company details
Written by the company
Luxplus är en medlemsklubb där du kan få skönhets-, wellness- och vardagsprodukter till några av de lägsta priserna online. Med ett månadsmedlemskap får du tillgång till exklusiva erbjudanden och förmåner som växer månad för månad, såsom beauty cash och brand discount. Som medlem får du alltid möjlighet till gratis leverans. Luxplus is your way to beauty.
Written by the company
Contact info
Genvägen 1, 23162, Trelleborg, Sweden
- kundtjanst@luxplus.se
- luxplus.se
3.5
Average
27K reviews
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SHITcompany..
SHITcompany... unless you ready every conceivable small print, you will get subscribed to their monthly service which at moment of writing this is SEK 89 per month. FOR RECEIVING NOTHING.
Also they have a shitty robot who will NOT connect you to a human for support. AND NO TELEPHONE NO.
November 10, 2025
Unprompted review
Reply from Luxplus Sverige
Hi Denise,
Thank you for your review.
Luxplus is an online store where we offer our customers great discounts on thousands of products every month. It is possible to purchase our products at very low prices either with or without a membership.
You have shopped at our membership price, where the first 30 days are free and thereafter it costs 89 sek per month. If you do not wish to have a membership, there is always the option to shop at the regular price.
I sincerely apologize if you did not notice this I completely understand that it can be frustrating.
We have requested more information from you so we can contact you and help you further with a solution.
We look forward hearing from you so we can help you further.
Have a nice day!
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Simon
Thank you so much for your nice feed back.
We are very happy to hear that you are received your parcel in time and that you satisfied with your order.
Do not hesitate to contact us if we can help you with anything.
Best regards,
Luxplus
Got nice new cream for my Sweden…
Got nice new cream for my Sweden girlfriend, she loved, will come back again.
October 17, 2025
Unprompted review
Reply from Luxplus Sverige
Hi,
Thank you so much for your nice feed back.
We are so happy to hear that your girlfriend is happy with the gift you bought her from Luxplus.
It really means a lot to us.
Do not hesitate to contact us if we can help you with anything else.
Kind regards,
Luxplus
I love the sale on luxplus and buying…
I love the sale on luxplus and buying there . But the contact with them ti solve an issue take many yayyy time. Very tired of that!! + you can't call them on a phone number any longer 😭
September 30, 2025
Reply from Luxplus Sverige
Hi Farah,
We apologise for the late replies. We are currently receiving an extraordinarily high number of enquiries. We respond to inquiries in the order in which they are received.
We hope to get back on track soon and that we will be handling your inquiries quicker 🌸
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hej
Tack för ditt omdöme ⭐
Vänligen,
Luxplus
A very sub standard customer experience…
A very sub standard customer experience from goods to Customer Service follow-up.
I ordered two small hair products and ended up on a monthly subscription that was difficult to get out of.
One of the products was unusable (hair gel that was dried out into a hard block).
Customer Service were vey slow in responding. Emailed them on 26th September.
Sent two follow-up emails before eventually getting an unsatisfactory response on 6th October.
There response was for me to send a video/picture of the product and the batch number.
Can you imagine Amazon pushing back on the customer over one 54kr product?
In addition Luxplus are charing customers a subscription of 89kr/month for this poor service!
October 7, 2025
Unprompted review
Reply from Luxplus Sverige
Hi Robert
Thanks for your feedback.
We’re very sorry to hear about your recent experience with Luxplus, and we truly appreciate you taking the time to share your feedback.
We understand how frustrating it must have been to receive a product that did not meet your expectations and to experience delays in our response. That’s certainly not the level of service we aim to provide.
Regarding the subscription, all details about the Luxplus membership are clearly presented during checkout and must be accepted before completing a purchase.
As for the damaged product, our request for a photo or video and the batch number is an important part of our claims process. This information allows us to verify the issue, contact the supplier if necessary, and ensure that similar problems don’t occur in the future. We understand that this may feel inconvenient, especially for a low-value item, but it’s required for us to proceed with the case properly.
Once again, we sincerely apologize for the inconvenience and hope to have the opportunity to improve your experience with us in the future.
Very strange experience
Very strange experience. Been ordering 14 times and always received my orders.
But my recent order never reached me. It doesn't even show that package was picked up by transport company.
I wrote an email to ask about it but didn't get any answer...
So my advise is be careful with this site now.
September 24, 2025
Unprompted review
Reply from Luxplus Sverige
Hi Emilija
Thanks for your feedback.
We are very sorry to hear this.
I have contacted you regarding the situation.
We can't wait hearing from you so we can solve this as soon as possible.
I wish you a nice day!
I ordered a cream that I waited 1 week…
I ordered a cream that I waited 1 week for and instead of a face cream, I received stomach-churning tablets. When I reported the problem, it took them 3 days to respond at all. They told me they would refund my money because they couldn't send me the product anymore. I chose to return it. However, they still haven't refunded my money. It's been 3 months!!!
October 2, 2025
Unprompted review
Reply from Luxplus Sverige
Hi Ana
We are very sorry to hear about experience.
Please send us a new email with your order information so we can look up your case and see what has happened with your refund.
Kind regards,
Luxplus
Luxplus made me pay secretly membership
Luxplus secretly made my account pay for membership every month 89 swedish kr
do not buy from this scam site.
I repeat do.not.give.this.site.money'
they dont deserve money child labour site
September 29, 2025
Unprompted review
Reply from Luxplus Sverige
Hello Naemi,
Luxplus is an online store where it is possible to purchase products with and without membership.
We always try to be clear about how the membership works. That is why we inform on several places on Luxplus.se that the member prices only apply to members, and that a membership is activated when you choose to purchase a product at the member price. This is stated, for example, on the homepage, under each product, in the sections "subscriptions" and "terms," as well as in the shopping cart when completing your purchase. You can also see that the membership is included in your order confirmation that was sent via email after the purchase.
We apologize if this was not clearly communicated in your case, and if it has led to a misunderstanding.
Kind regards,
Luxplus
Reply from Luxplus Sverige
Hi Sepideh,
Thank you for your feedback 💖
We’re happy to hear you liked the product. We understand that price is important too, and we’ll make sure to share your input with our team.
Have a nice week!
Kind regards,
Luxplus
⚠️ SCAM ALERT
⚠️ SCAM ALERT – STAY AWAY FROM THIS COMPANY!
I bought a single product on July via Klarna. I NEVER signed up for a membership, never agreed to recurring payments, and never received any confirmation of one.
Still, 30 days later they charged me 89 SEK for a fake “membership” I never approved – and again the following month! When I tried to cancel, their system told me: “Du har inget aktivt medlemskap” (you don’t have an active membership)… yet they keep charging me. Pure fraud.
Their so-called “customer support” is an even bigger joke. Online it says phone support is open 2 hours a week, but in reality NO ONE ever answers the phone – not once, no matter how many times you call. I tried for an entire week and it’s clearly just for show.
⚠️⚠️⚠️⚠️ I AM UNABLE TO CANCEL MY MEMBERSHIP: IT IS IMPOSSIBLE TO CONTACT THEM. LUXPLUS, if you can reply her,e then you have the capacity to respond to my 10 emails in the last three weeks.
This company is built on deceptive practices to steal money from people. I’ve escalated this to Klarna and will also be reporting them to Konsumentverket.
⚠️ Do not trust this company. They will take your money without consent and give you zero way to stop it.
July 11, 2025
Unprompted review
Reply from Luxplus Sverige
Hi SZ,
When placing your first order with Luxplus, you have the option to purchase products at our discounted member prices, which automatically starts a membership with a 30-day free trial. After this period, the membership continues at 89 kr per month, but it can of course be cancelled at any time.
We try to be as transparent as possible, and this is communicated for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
At the same time, I’d like to mention that many of our members really appreciate the benefits that come with the membership. As a member, you get access to everyday and beauty products:
\-Including well-known favorites and exciting new arrivals
\-Consistently low member prices without having to wait for sales
\-Cheap shipping
\-You earn BeautyCash on your purchases, which you can use as discounts later
\-You receive loyalty bonuses and can get up to 20% extra discount on your favorite brands as you move up in membership level
Please don’t hesitate to reach out if there’s anything else we can assist you with.
Reply from Luxplus Sverige
Hello Sofija
Thank you for this review😍
Kind regards,
Luxplus
Delivery. Broken package. Licking product
The last 2 times I had issues with the delivery. This last time they had to send the items again and with a different shipping company because they said that the box was very damaged. When I picked up the items 1 Domestos was licking and everything in the box was full of domestos. Very bad expirience this time
July 21, 2025
Reply from Luxplus Sverige
Hello
We are very sorry about your delivery experience.
We always try to improve and make our deliverys more secure. We hope that your experience will be better in the future.
Kind regards,
Luxplus
Don’t buy from them
Don’t buy from them. I bought one time just a lip balm and I don’t know how I got this membership which I never used and didn’t even know about it. Never got email saying you are a member.
Never got a receipt every month ..And the money was being taken from my account every month for 6 months… till I finally noticed. When I contacted them to cancel at least the last payment since they have already taken money for nothing for half a year, but guess what they refused they didn’t even cancel my membership even though I told them so, so I had to do it myself to make sure. This is a bad company bad service.
July 16, 2025
Unprompted review
Reply from Luxplus Sverige
Dear Hind,
Thank you for your feedback.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 130 days of this membership are free, afterwards it costs 89 sek per month.
You can cancel or pause your membership by logging in through https://www.luxplus.se
When placing your first order with Luxplus, you have the option to purchase products at our discounted member prices, which automatically starts a membership with a 14-day free trial. After this period, the membership continues at £8.99 per month, but it can of course be cancelled at any time.
We try to be as transparent as possible, and this is communicated for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
At the same time, I’d like to mention that many of our members really appreciate the benefits that come with the membership. As a member, you get access to everyday and beauty products:
\-Including well-known favorites and exciting new arrivals
\-Consistently low member prices without having to wait for sales
\-Cheap shipping
\-You earn BeautyCash on your purchases, which you can use as discounts later
\-You receive loyalty bonuses and can get up to 20% extra discount on your favorite brands as you move up in membership level
Please don’t hesitate to reach out if there’s anything else we can assist you with.
They are the worst scam website ever
They are the worst scam website ever
I never knew that I need to pay a membership each month 89 kr
Those sneaky stealer been leaching on my bank account since 10 months now, they took around 890 kr from my bank as a membership for 43 kr product that I bought 10 months ago
I wish that I could report them for this and got my money back for your behavior.
Shaaame on them
July 14, 2025
Unprompted review
Reply from Luxplus Sverige
Dear Issa,
Thank you for your inquiry.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 30 days of this membership are free, afterwards it costs 8,99 per month.
You can cancel or pause your membership by logging in through https://www.luxplus.se
Or do you want me to cancel it for you?
Please contact us if you want us to help you with canceling your membership.
Kindly,
Luxplus
Bad customer service
They steal your money and when you report the customer service ignores you
July 1, 2025
Unprompted review
Reply from Luxplus Sverige
Hi,
Thank you for your email.
I completely understand that an unexpected charge can be confusing, and I truly apologize if this has caused any frustration. I’d be happy to clarify what happened.
When placing your first order with Luxplus, you have the option to purchase products at our discounted member prices, which automatically starts a membership with a 14-day free trial. After this period, the membership continues at £8.99 per month, but it can of course be cancelled at any time.
We try to be as transparent as possible, and this is communicated for example:
\-On the homepage
\-Under the membership price, where it states that purchasing at this price starts a membership
\-You must actively choose whether to buy a product at the member price or the regular price
\-A membership is added to your basket when you purchase member-priced items for the first time
\-You also receive a confirmation email with information about the membership when you place your first order
\-Additional information can be found under our “Terms and Conditions” and “Membership Terms”
At the same time, I’d like to mention that many of our members really appreciate the benefits that come with the membership. As a member, you get access to everyday and beauty products:
\-Including well-known favorites and exciting new arrivals
\-Consistently low member prices without having to wait for sales
\-Cheap shipping
\-You earn BeautyCash on your purchases, which you can use as discounts later
\-You receive loyalty bonuses and can get up to 20% extra discount on your favorite brands as you move up in membership level
Please don’t hesitate to reach out if there’s anything else we can assist you with."
Kindly,
Luxplus
I am Paying Subcription Payment Of 89…
I am Paying Subcription Payment Of 89 Krones;Even I Am Not Ordering Anything;Big Companies Likes Ellos Etc Don't Forced Us If I Don't Order From Them;When Ordering They Are Very Complicated :Never Order From This Company Again
July 8, 2025
Unprompted review
Reply from Luxplus Sverige
Hi Evangeline,
Thanks so much for reaching out!
At Luxplus, we’re all about offering great deals on thousands of products through our online webshop. You have the option to become a member to enjoy special member prices or shop without a membership at our regular prices.
I noticed that you’ve signed up for our member prices, which means you’ve created a Luxplus membership. The first 30 days are totally free, and after that, it’s just 89 sek a month.
If you ever want to cancel or pause your membership, you can easily do so by logging in here: https://www.luxplus.se/
Alternatively, if you’d like, I can take care of the cancellation for you!
Just let us know if there’s anything else we can help you with.
Tricking for membership
They totally got me with that membership thing. I was super careful when I ordered, and I didn't add one, but somehow they tacked on that 89kr charge. Seriously, that's cheating. Why do they have to trick people into it? They hide it, and nobody notices.
July 2, 2025
Unprompted review
Reply from Luxplus Sverige
Hi ,
Thanks for your feedback.
Luxplus is an online webshop that provides large discounts on thousands of products. It is possible to become a member, so you can buy our products for the member prices, or you can buy our products without a membership for the normal prices.
I can see that you have shopped for our member prices and therefore created a membership at Luxplus. The first 30 days of this membership are free, afterwards it costs 89 sek per month.
You can cancel or pause your membership by logging in through https://www.luxplus.se
Please let us know if we can be of any further assistance.
Kind regards,
Luxplus
i have ordered some creams from…
i have ordered some creams from luxplus.se they sent me email order is late after some days when i saw my order one item was missing this is very cheap they haven't informed me neither sent email such a poor irresponsible service still waiting for my order
July 2, 2025
Unprompted review
Reply from Luxplus Sverige
Hi Raza
Sorry to hear you feel this way.
We have sent you an email on the 1st of July where we inform you that a product is sold out from your order.
Please respond to the email so we can arrange a solution. Check your spam folder in case the email has ended up there 🌸
Kind regards,
Luxplus
I ordered one item online and now every…
I ordered one item online and now every month for 3 months a payment is deducted from my account. Who is responsible for this? why klarna gives permission to charge 89 krone every month, I want my money back otherwise I will go to the police.
April 1, 2025
Unprompted review
Reply from Luxplus Sverige
Hello Zozek
You became a member when you chose to purchase products for our membership prices and accepted the terms and conditions of a membership.
We are sorry if you have not seen this and misunderstood our concept but we do not issue refunds for membership, as we give ample information about the membership.
Regards,
Luxplus
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