Ordered on 25th November 25. Waited, Waited. contacted them an they said "dont know where it went"?. They could not provide shipping details. Asked for a refund if it's lost or not sent at all (whi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Brilliant, easy to use website made ordering easy. Huge choice of products. Delivery was quick and everything arrived packaged securely Ordered a gift box and it’s brilliant quality and will be lov... See more
Crystals were very wet and stained anything they touched smelt ok though
Great Value for money. Delivery was fast. I ordered the candle crystals inspired by Dior savage and the linen spray that smelt so good throughout the house. I’d definitely recommend these products.😍
Company details
Written by the company
At Luxa Aroma we offer a wide range of luxury home and car fragrances inspired by popular designers. Scented crystals, carpet powders, room sprays and car air fresheners can be found within our range.
Contact info
United Kingdom
- luxaaroma.co.uk
3.2
Average
23 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ordered on 25th November 25
Ordered on 25th November 25. Waited, Waited. contacted them an they said "dont know where it went"?. They could not provide shipping details. Asked for a refund if it's lost or not sent at all (which I suspect). To date I have not received a refund even though it was promised via email. There is something fundamentally deceptive in their behaviour and this is an Australian business
December 27, 2025
Unprompted review
Reply from Luxa Aroma
Good morning Bruce,
We have absolutely zero orders or emails from yourself.
We are sorry that you have had this issue but we can assure you, it’s not from us.
It may be worth speaking to your bank regarding this.
Advertisement
Luxxaroma are fantastic and come highly recommended
Brilliant, easy to use website made ordering easy. Huge choice of products. Delivery was quick and everything arrived packaged securely
Ordered a gift box and it’s brilliant quality and will be loved (bought as a gift)
Highly recommended and will definitely order from luxxaroma again
March 18, 2025
Crystals were very wet and stained…
Crystals were very wet and stained anything they touched smelt ok though
December 5, 2024
My car freshener arrived in a timely…
My car freshener arrived in a timely manor and the packaging was great.
Smell is also really good. The lid was on really tight, so when unscrewing the top to take the stop plug out, it did snap, so I can not hang it from my rear view mirror.
It does sit nicely under the dash board though and admits a strong smell.
Will order again, but will take more opening next time round.
May 7, 2024
Reply from Luxa Aroma
Afternoon Chris,
We are so sorry to hear that the bottle top has become damaged.
We are happy to send you out another bottle if you would like?
Please accept an additional 10% discount off your next purchase. Use code 'Chris20' at the checkout.
Looking forward to hearing back from you.
Thankyou :)
Advertisement
Excellent product
Really fast delivery. Excellent product smells great!! Thank you!!!
December 12, 2023
Reply from Luxa Aroma
Hi Gary,
We are really happy you have enjoyed our product, we appreciate your feedback. Please dont forget to use your discount code on your next order
Thankyou :)
I ordered the Boss fragrance in every…
I ordered the Boss fragrance in every product and all I can say is WOW.
Value for money and without a doubt will make any room/car smell incredible
September 27, 2023
Unprompted review
Reply from Luxa Aroma
Hi John,
Thankyou so much for your feedback, we are so happy you loved your product :)
I ordered the L'Imperatrice crystals…
I ordered the L'Imperatrice crystals and I must say, they smell absolutely beautiful 😍 will definitely be buying again and especially with Christmas just around the corner, my friends and family will love these, will be recommending Laxa Aroma.
September 22, 2023
Unprompted review
My whole house smells amazing 🤤 highly…
My whole house smells amazing 🤤 highly recommend
September 22, 2023
Unprompted review
Advertisement
Very easy to use website
Very easy to use website, with well priced items
July 14, 2023
Unprompted review
Absolutely amazing products
Absolutely amazing products. Amazing smells! Could not recommend enough. Definitely will be buying more!!
January 11, 2023
Unprompted review
Absolutely amazing products
Absolutely amazing products, quick delivery times. 10/10
February 2, 2023
Unprompted review
Savage
The smell it is so nice definitely I'll buy another One. Superb fragrance and would definitely recommend 100%
January 16, 2023
Unprompted review
Advertisement
Very quick delivery
Very quick delivery, good selection of fragrances and reat smells!
October 26, 2022
Reply from Luxa Aroma
Thankyou so much for your review. Please send us a direct message on either Facebook or Instagram for a discount code for your next order 🙂
Reply from Luxa Aroma
Thankyou so much for your review, so happy you like your car air freshener 🙂
Reply from Luxa Aroma
Thankyou for your review, for your next order please contact me for a discount code 🙂
Reply from Luxa Aroma
Thankyou so much for your order, glad you like your scented crystals. Please contact me for a discount code on your next order 🙂
Advertisement
Love the smell
Love the smell. Great delivery. Amazing product thanks.
September 22, 2022
Unprompted review
Great service ordered and delivered the…
Great service ordered and delivered the next day it is still going strong now I would definitely recommend to anyone
August 3, 2022
Unprompted review
Great products
Great Value for money. Delivery was fast. I ordered the candle crystals inspired by Dior savage and the linen spray that smelt so good throughout the house. I’d definitely recommend these products.😍
April 1, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.