Luna Furniture - Dallas Reviews 17

Avoid at all costs! Ordered a couch from them a month ago. Impossible to get someone on the phone or to email me with any real information about tracking or shipping estimate. Kept getting the brush off. "Someone will be in touch". Website claimed it was in stock and would ship in a few days! Insane.
Now I'm begging them to cancel. When I asked for a cancellation they FINALLY said it would be shipped
"within 15 days". It’s always a month late. I can’t wait another 15 days. Also I don’t trust them. I only received this information after I said I would like to cancel if it hasn’t been shipped yet. I never would have ordered had I known they were falsely advertising their delivery dates. They are claiming to go ahead with my cancellation but we will see. Luckily I used an American Express and will be taking it up with them if Luna doesn't follow through. l’d rather pay extra somewhere else that has real customer service. Absolute scam website.

The fact that it came with a light on it and I did not know it had. It's beautiful and the price was even cheaper than Walmart!

My whole experience with my new bed has been Amazing. The delivery process was fast and easy. I’m enjoying my bed and would recommend Luna Furniture to anyone. Thank you.

Service was great! From the time I purchased until the delivery. They let me know when the order was received, contacted me to discuss delivery time and the driver was very nice. He stayed in touch to advise his ETA (From Texas to Louisiana) and was on time with what he quoted. Everything came boxed nice and neat. Items just as described. Definitely would recommend and I definitely will be ordering again soon!!

It's so pretty and comfortable! Also came sooner than expected. It was backordered and wasn't supposed to come for at least a week and a half. Love it. The bed is nice, and love the size. The sofa is heavy and sturdy. They brought it in and it was a bit tough but so happy. Thank you!

It’s been 3 weeks and still not have received my couch and loveseat. Emails from customer support are giving me the run around. I would give zero stars if I could!!!

Prompt delivery far exceeded my expectations. I received my order within 4 days of placing it instead of the 3 weeks that was originally expected. I was shocked and very pleased. The delivery guy was great, the chairs are beautiful and of superior quality. I couldn’t be happier.

Arrived sooner than expected. On time delivery. Super nice young man that delivered the nightstands

Great product, easy ordering product , and excellent customer service

These people are liars. First of all I never reveived an email confirmation. Made the mistake of paying by bank account so no ptotection by the credit card. They promised delibery 3-Weeks. Supposed to be here by Christmas and I was told it was out for delivery so I had to cancel all my plans to sit and wait for it. Now I get a text this morning telling me I won't see it until mid January and they want a 30% restocking fee if I cancel. Run away as fast as you can. Do not do business with these people! Once again to be clear you lied because Sunday you told me to expect a call it was out for delivery. Monday your team said don’t make plans the delivery will call you it will be there for Christmas. Tuesday i get a text telling me you won’t see it until December 28th and i will not see it for 15 days after that. I don’t know what to believe at this point. You offer me a 100.00 for your deception and I cannot have my family for Christmas as the old table is gone to make room for the new one I won’t see for a month.

Thank you for arriving on time. Management kept providing updates and made sure my dining table arrived on time.

I purchased a 3 drawer file cabinet from Luna Furniture, which arrived within 5 business days. The quality of the product is excellent and I am quite happy with the service as well.

Was very good furniture at a great price, and was delivered and set up fast and very professionally!

Great product at the best price available anywhere. Excellent communications and courteous delivery drivers. All around great experience.

What an amazing experience with Luna furniture. 100% recommended

The delivery was swift and the furniture is high quality! I love it and so does my family :)

Loved the couch