Lumina Wear Reviews 63

TrustScore 3 out of 5

3.1

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Review summary

Created with AI, based on recent reviews

Considering 79 reviews, most reviewers were somewhat happy with their experience overall. Customers generally appreciate the product quality, with many finding items to be well-made and comfortable. The ordering process is often described as easy and straightforward, and some people experienced timely delivery of their purchases. However, some people were dissatisfied with the customer service, reporting issues with responsiveness and difficulty in resolving problems. There are also concerns about product descriptions not matching the actual items received, and some customers experienced significant delays or non-delivery of their orders.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and accuracy. While some customers praise the great... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers found the ordering process quick... See more

Quality

Users describe ambiguous interactions with quality. While some customers praise the excellent quality of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service. Many reviewers express frustration... See more

Customer service

Reviewers express strong dissatisfaction with customer service. Many describe it as awful, horrible, and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Over all they have great products. Shipping and processing times can be a bit slow, but that's the only criticism. The Quality of their product is excellent and their customer service is good.

Company replied

Rated 3 out of 5 stars

I absolutely love the quality of the items I picked out. Their customer service was excellent when my package was missing, very responsive and helpful.

Company replied

Rated 3 out of 5 stars

My package hasn’t arrived yet. Expected date of arrival is 12/12/25-12/19/25. Unable to track any longer, perhaps because the package is coming from overseas🤷‍♀️

Company replied

Rated 3 out of 5 stars

Pretty bras but i have purchased a couple of them lately that didnt last very long.

Company replied


Company details

  1. Clothing Store
  2. Lingerie Store

Written by the company

Lumina Vancouver: Where Luxury Meets Confidence Vancouver's premier destination for exquisite lingerie and sophisticated apparel since 2010. Nestled in the luxury retail corridor of downtown Vancouver, our boutique offers a meticulously curated collection blending West Coast elegance with intimate luxury. Our Specialty Collections We specialize in premium women's lingerie—including French-inspired bras, silk sleepwear, delicate bodysuits, and everyday essentials—alongside refined men's clothing featuring tailored shirts, premium denim, and classic knitwear. Each piece celebrates confidence and individual style, embodying Vancouver's relaxed yet refined spirit. Expert Personalized Service Our expert fitters provide personalized consultations in private fitting suites, ensuring perfect comfort across our inclusive size range (28A-44H). From delicate European laces that embrace feminine curves to sustainable menswear crafted from organic cotton and responsibly-sourced wool, we create fashion that makes you feel as extraordinary as you look. Our Values & Commitment Proudly woman-owned with over fifteen years of expertise serving Vancouver's most discerning clientele, Lumina embraces body positivity and ethical manufacturing. Our collections feature both internationally acclaimed designers and exclusive Vancouver-made pieces available nowhere else in Canada. The Lumina Experience Experience the difference at our welcoming boutique, where passionate style experts help you discover pieces that elevate your wardrobe and confidence alike. Locally inspired yet globally influenced, Lumina Vancouver seamlessly blends luxury with everyday wearability—because everyone deserves to feel beautiful from the inside out.


Contact info

3.1

Average

TrustScore 3 out of 5

63 reviews

5-star
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1-star

Replied to 83% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

The package never arrived

The package never arrived. It started out from Italy and even thought the tracking said I received the package I never did. Any help requested online was referred to my postal service. No offer for refund was evere offered.

April 25, 2026
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Rated 1 out of 5 stars

Please research, scamming Christian’s

Please research! This company cares about money only. They are taking advantage of Christians! My sister ended up ordering a quarter zip and a button top for me as a gift and the top of the bottom top could fit a 5 gallon bucket in the neck without stretching. The pull over quarter zip has rippled stitches on the sleeves and cuffs. Absolutely terrible quality. Both were ordered in February and arrived one then two months late. Wouldn’t recommend ever! Do not trust them buy from a legit company. This is worse than china quality!

April 8, 2026
Unprompted review
Rated 1 out of 5 stars

Do NOT buy from this company

Do NOT buy from this company. I ordered a coat advertised as Italian wool but came in wrong colour (black) in a cheap polyester material and it had plastic white buttons that looked ridiculous on a dressy coat. I have returned the coat. They received it but after several emails, they have yet to return my money. TOTAL SCAM. DO NOT BUY FROM THIS COMPANY.

January 26, 2026
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Rated 2 out of 5 stars

The UK connection

I am thinking that this company has too much assocition with the UK and that gives them the dissociation between the purchasing public and the non-customer service. I ordered 2 weeks ago and still have not received confirmation of my order being shipped. The English connection is the UK. Facebook advertisers are from countries other than the US like EU and the UK.

March 13, 2026
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Rated 3 out of 5 stars

The pictures they show of the US 250th is misleading.

The pictures they show of the US 250th anniversary hats are beautiful and looks like embroidered designs and they were very impressive looking that is why I ordered five hats at different price range It turns out that the hats are printed which is stated on the fine print of their description. I think it’s misleading that the pictures look embroidered. i would not have ordered them if i knew they were just printed.they look so ordinary and nobody notices. I would love the send these items back but the origin of these items is Hungary.. The shipping is fair as they kept me updated on the tracking of the product. Another issue is they shorted me and I did not get all my items. They did not send a shirt and one hat. I have reached out to them and they claim that they are shipping them separately. That remains to be seen. I hope they do.

February 19, 2026
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Rated 5 out of 5 stars

Good quality brand

I really enjoy the quality of everything I bought and the size is true to measurements posted. It makes me feel sexy when wearing the bodysuits, lingerie, and dresses

February 12, 2026
Unprompted review
Rated 5 out of 5 stars

It was easy to narrow my search on your…

It was easy to narrow my search on your website. The dress description drew me in. The sizing was straightforward and the photos were good. It was a seamless dress purchase. 😉

February 9, 2026
Unprompted review
Lumina Wear logo

Reply from Lumina Wear

Thank you for your feedback, Vincent! We're glad the website made your shopping experience seamless and that the dress description and photos helped you make your choice. We appreciate you taking the time to share your experience! 💕

Best regards,
Sarah - Lumina Wear Customer Care

Rated 4 out of 5 stars

I love the quality of your intimates

I love the quality of your intimates. They do not feel cheap or lack quality. I do think sizing is a little off, I am a large in some other intimates but in yours I am a medium. But I love the variety of options and the colors and my husband does too!

February 2, 2026
Unprompted review
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Reply from Lumina Wear

Hi Adrienne! Thank you so much for the kind words about our quality—we're thrilled you and your husband love the variety and colors! We appreciate the feedback about sizing. We're constantly working to improve our size guides, and your input helps us serve our customers better. If you ever need sizing advice before ordering, feel free to reach out! 💜

Warm regards,
Sarah - Lumina Wear Customer Care

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Rated 3 out of 5 stars

Pretty bras but i have purchased a…

Pretty bras but i have purchased a couple of them lately that didnt last very long.

January 29, 2026
Unprompted review
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Reply from Lumina Wear

Hi Sonya, thank you for your feedback. We're sorry to hear that some recent purchases haven't lasted as long as expected. This isn't the quality standard we aim for. Please reach out to our customer service team at support@luminahelp.com with your order details so we can make this right for you. Your satisfaction is important to us! 💜

Best regards,
Sarah - Lumina Wear Customer Care

Rated 3 out of 5 stars

I absolutely love the quality of the…

I absolutely love the quality of the items I picked out. Their customer service was excellent when my package was missing, very responsive and helpful.

January 26, 2026
Unprompted review
Lumina Wear logo

Reply from Lumina Wear

Thank you, Korrie! We're so glad you love the quality of your items, and we're especially happy our customer service team could help resolve the shipping issue quickly. Your satisfaction is our priority! 💜

With gratitude,
Sarah - Lumina Wear Customer Care

Rated 1 out of 5 stars

SCAM SITE !! The gown i ordered which was to wear at…

The gown i ordered which was to wear at my son's wedding took forever to arrive. I only got it a couple days before the wedding and no exaggeration it looked NOTHING whatsoever like the elegant looking dress in the picture . Except for the leopard print . Made out of a cheap see through material with no tag or anything. So instead of showing up in a beautifully and very flattering age appropriate long flowing classy leopard print gown I was so excitedly looking forward to i even described it to him after I ordered it....I ended up being devastated with nothing else to wear bc Id just lost everything in a fire and that dress I literally spent my last pennies on..they didn't even respond when I emailed them the first time...or in time for me to get a refund and buy another gown that any other one on this planet would have been better than what they sent ..if it were the same as the picture it would have been appropriate and perfect for a 55 year old woman.. what I got instead screamed ridiculous old fat street worker!! IVE never been so upset in my life..It took me months just to get them to respond after I threatened them legally just to get a 40% refund off the purchase price . I sent them pictures and they told me to just keep the dress. That's the best they could do. Im still waiting for that 40$ refund too. They said they've issued it and now its still my problem blaming the bank. I CAN ALMOST GUARANTEE NONE OF THE GOOD REVIEWS HERE ARE REAL....THEY ARE A SCAM SIGHT!! DO NOT ORDER FROM THEM!! IM A LAWYER WHO WAS GOING THROUGH A HARD TIME LOOKING FORWARD TO THE BEST HAPPIEST TIME WITH MY SON AND NOW THEY ARE GOING TO BE SHUT DOWN INVESTIGATED AND CHARGED WITH FRAUD ..THEY ARE NOW GOING TO END UP DOING TIME!!

October 17, 2025
Unprompted review
Lumina Wear logo

Reply from Lumina Wear

We sincerely apologize for your disappointing experience and the distress this caused during such an important time. This is absolutely not the quality or service we aim to provide. We take your feedback very seriously and would like to resolve this immediately. Please contact us directly at support@luminahelp.com with your order number so we can expedite a full resolution. We're committed to making this right. Our deepest apologies again.

Sincerely,
Sarah - Customer Care Manager, Lumina Wear

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