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Lugg On-Demand Movers Reviews 

4,886
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 4,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff is extremely polite, professional, and handles heavy furniture with exceptional care during moves. Consumers deeply appreciate the fast, dependable service, noting that the mobile interface is simple and prices remain highly affordable. Some reviewers were not happy with scheduling details or unexpected extra charges resulting from traffic or parking issues. A few people experienced unexpected delivery delays and timing discrepancies that negatively affected their daily plans and routines. People also noted that longer operational times or scheduling problems occasionally made the overall process much more expensive.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently describing the workers as friendly, polite, and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting fast, efficient, and professional... See more

Delivery service

Users describe positive interactions with delivery service, highlighting that people showed up on time,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how the app was easy to... See more

Price

Consumers find price to be a delightful advantage, frequently praising the surprisingly low and reasonable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We've had two great experiences with Lugg in DC. Their service providers are quick, friendly, and careful. Lugg has helped us in two situations where renting a moving van or hiring movers wouldn't hav... See more

Company replied

Rated 5 out of 5 stars

Service was fast and efficient at a reasonable price. The chat feature was fast, easy, and helpful. Response to my request and booking was fast and easy. Movers were on their way within 45 minutes,... See more

Company replied

Rated 5 out of 5 stars

Mario was fantastic! He was professional, friendly, and handled our furniture with great care. He made sure everything was delivered safely and placed exactly where we needed it. The entire delivery w... See more

Company replied

Rated 5 out of 5 stars

Quick and professional help. Alex and Arthur took care of moving a couple of heavy items for me and did so without any issues. They had the right tools for the job and didn't damage anything in the pr... See more

Company replied


Company details

  1. Moving Company
  2. also in
  3. Delivery Service
  4. Furniture Store
  5. Moving and Storage Service
  6. Storage Facility
  7. Transportation Service

About Lugg On-Demand Movers

Written by the company

Get a Truck and Movers on Your Schedule!

For over 10 years, we’ve been the go-to on-demand moving and furniture delivery service, completing over 1 million 5-star moves.

Fast, Reliable On-Demand Moving & Delivery

Whether you’re moving to a new apartment, clearing out your storage unit, buying a dresser on Facebook Marketplace, or just need help getting your new sofa home from the store, Lugg is just a tap away. Our professional movers arrive at your door in 30 minutes or less.

Why Choose Lugg?

  • Same-day & flexible scheduling – choose your time, 7 days a week
  • Track your movers in real-time - just like Uber, track your stuff from pickup to drop off.
  • Trucks for every move – from pickups to box trucks
  • Fully insured for peace of mind
  • Official delivery partner for Living Spaces, HomeGoods, Crate & Barrel, and more

Moving & Delivery Services

Lugg covers everything from home and office moves to furniture delivery, junk removal, and more:

  • Apartment, home and residential moves
  • Storage, college, and office moves
  • Facebook Marketplace & Craigslist delivery
  • Store and furniture delivery
  • Appliance delivery
  • Donation pickups
  • Junk removal
  • Labor-only services

Book Your Move with Lugg Today!

Lugg is designed to make your moving experience smooth, fast, and hassle-free. Visit lugg.com/estimate or download the Lugg app to get an estimate and schedule your move today!


Contact info

Promotion box for Lugg On-Demand Movers

Get a truck and movers

On your schedule. Arriving in as little as 30 minutes.

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(4,886)

3,601 reviews in the last 12 months

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Rated 5 out of 5 stars

Fast, Efficient & Professional at a Great Price

Service was fast and efficient at a reasonable price. The chat feature was fast, easy, and helpful. Response to my request and booking was fast and easy. Movers were on their way within 45 minutes, arrived timely, wrapped and packed the chairs I purchased quickly, and delivered them professionally. The Luggers, Alphonso & Alonzo were professional, kind, great! My daughter referred me to LUGG and I am so happy she did. I will definitely use your service again in the future and refer friends and family.

October 10, 2026
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Reply from Lugg On-Demand Movers

Hi Carla! Thank you for such a detailed review. We're glad the chat and booking were fast and easy, and that Lugg movers Alphonso and Alonzo took great care of your chairs. Please thank your daughter for the referral, and we'd love to help again!

Rated 5 out of 5 stars

David and Andoulaye were very nice

David and Andoulaye were very nice, professional, respectful, and were very careful with our things. We will hire them again.

October 10, 2026
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Reply from Lugg On-Demand Movers

Thanks, Cathy! Lugg movers David and Andoulaye will be so happy to hear they were respectful and careful with your things. We'd be glad to have them help again!

Rated 5 out of 5 stars

Great communication.

Great communication.

October 10, 2026
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Reply from Lugg On-Demand Movers

Thank you! Clear communication is something we work hard on at Lugg, so we're glad it came through. Hope to help you again soon!

Rated 5 out of 5 stars

Lugg - Great service at a great price

Great service at a great price. The crew took great care of my goods, were patient, despite minor delays finding a parking space on pick-up and some delay gaining access to the new apartment on arrival. A very efficient service I would highly recommend.

July 13, 2026
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Reply from Lugg On-Demand Movers

Hi Joseph! Thanks for your patience with the parking and access delays. We're glad the Lugg movers took great care of your goods and appreciate the recommendation!

Rated 5 out of 5 stars

Great service

Great service, will definitely use again.

October 10, 2026
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Reply from Lugg On-Demand Movers

We appreciate you! Thrilled you had a great experience, and we can't wait to Lugg for you again.

Rated 5 out of 5 stars

Great crew and excellent customer response

The app was easy to use. I had a problem with a crew arriving within my scheduled window and reached out to customer service via app chat. They immediately escalated it and got a crew assigned within a few minutes. My movers, Mohammed and Anthony, were wonderful. They were careful, conscientious, and kind on a miserable 100 degree day.

October 5, 2026
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Reply from Lugg On-Demand Movers

So sorry about the scheduling hiccup, and thank you for sticking with us. We're glad our support team could get a crew to you quickly, and that Lugg movers Mohammed and Anthony were so careful and kind on such a hot day. We hope to help again soon!

Rated 5 out of 5 stars

On time and efficient

Delivery was on time, and was updated every step of the way.

October 10, 2026
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Reply from Lugg On-Demand Movers

Thanks for the kind words! Keeping you updated at every step is exactly what we aim for, and we're glad your delivery went smoothly. See you on your next one!

Rated 5 out of 5 stars

Clear communication

Clear communication, careful workers, fair pricing

October 10, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Darrell! Thanks for calling out our communication and fair pricing, which Lugg works hard to deliver. We're also glad our Lugg movers took such good care of your things, and we're here whenever you need us.

Rated 5 out of 5 stars

Very efficient

Very efficient, friendly and very careful.

October 10, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Mark! Thank you for the kind words. Our Lugg movers love hearing that they came across as friendly, efficient, and careful, and we'd be happy to help again.

Rated 5 out of 5 stars

Showed up promptly and did an excellent…

Showed up promptly and did an excellent professional job!

October 10, 2026
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Reply from Lugg On-Demand Movers

Thanks, Will! Prompt and professional is exactly how we want our Lugg movers to show up. Looking forward to helping with your next move!

Rated 5 out of 5 stars

Kareem and Elijah delivered my…

Kareem and Elijah delivered my furniture today. I gotta say they were great. Very professional, friendly and I hope I get lucky enough to have them again. I would recommend this company to friends and family. Thank you guys for your service.

October 9, 2026
Unprompted review
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Reply from Lugg On-Demand Movers

Hi Adam! Lugg movers Kareem and Elijah will love hearing this. Thank you for the recommendation, and we hope you get lucky with them again!

Rated 5 out of 5 stars

Kenny and Joseph took great care

Kenny and Joseph took great care to delivery a large and delicate item without damage. Their truck was clean and they were friendly and helpful.

October 10, 2026
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Reply from Lugg On-Demand Movers

Thank you, Karen! Lugg movers Kenny and Joseph are experts at handling delicate items, and we're happy the clean truck and friendly help stood out. We'd love to help again anytime!

Rated 5 out of 5 stars

Awesome Experience

Drivers were friendly and very helpful and right on time. This was the first time using Lugg and it was great. I tipped the drivers cash- I didn’t know you had the option of doing so on the app. Would definitely use again and highly recommend.

October 10, 2026
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Reply from Lugg On-Demand Movers

Hi Michael! Welcome to Lugg, and thanks for trusting us with your first move. So glad the Lugg movers were friendly, helpful, and right on time. We look forward to helping again!

Rated 5 out of 5 stars

The team was exceptionally friendly

The team was exceptionally friendly! On time and quick. Really enjoyed working together.

October 3, 2026
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Reply from Lugg On-Demand Movers

Hi Season! So happy our Lugg movers were friendly, on time, and quick. Thanks for the kind words, and we'd love to work together again.

Rated 5 out of 5 stars

They were great

They were great

October 10, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thank you so much! We'll make sure the Lugg movers hear how great they were. Hope to see you again soon!

Rated 5 out of 5 stars

Amazing

Amazing. Delivered flawlessly within the hour.

October 10, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Hi Jennifer! Love hearing that your delivery went flawlessly and so quickly. Thanks for choosing Lugg, and we're here for your next one!

Rated 5 out of 5 stars

On time

On time, thoughtful, and professional.

October 4, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

Thanks, Ted! We're glad our Lugg movers came across as thoughtful and professional, and always happy to help again.

Rated 5 out of 5 stars

Lugg was terrific!

Jose and Ramon were awesome! They were on time, quick and meticulous. A pleasure to do business with! Thank you so much!

October 9, 2026
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Reply from Lugg On-Demand Movers

Hi Bev! Lugg movers Jose and Ramon will be thrilled to hear they were quick and meticulous. It was a pleasure helping you, and we hope to again soon!

Rated 5 out of 5 stars

Peaceful Movers

I was glad to have Vitaly and Joseph here to do the job. They worked well together and are peaceful.

October 9, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad Lugg movers Vitaly and Joseph worked well together and made the job feel peaceful. Thank you for the lovely review, and we hope to help again!

Rated 5 out of 5 stars

Easy efficient and very professional

Easy efficient and very professional. Even my son was impressed.

October 9, 2026
Lugg On-Demand Movers logo

Reply from Lugg On-Demand Movers

So glad it was easy and efficient, and that even your son was impressed! Thanks for choosing Lugg, and we'd love to help again.

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