LovetheSales.com Reviews 7,675

TrustScore 4 out of 5

4.1

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers frequently highlight the excellent prices and the speed and efficiency of the delivery service. Many people appreciate finding products at significantly lower costs than elsewhere, often noting the quick arrival of their orders and the overall smooth process from purchase to delivery. However, some customers experienced issues with their orders, including items arriving late, damaged, or not at all. There were also concerns about the quality of some products and confusion regarding delivery options and communication about order status.

What people talk about most

Product

Customers had ambiguous experiences with product. Many reviewers praised the great prices, quality, and... See more

Delivery service

Consumers generally express satisfaction with the delivery service, frequently highlighting its speed and... See more

Price

Clients share positive opinions on price, frequently highlighting great prices, good value, and bargain deals... See more

Order

Reviewers mention ambiguous feedback about order. Many customers found the ordering process easy and praised... See more

Quality

Users describe ambiguous interactions with quality. While some customers were impressed with the quality of... See more

Based on these reviews

Rated 4 out of 5 stars

Easy to navigate the site and find what I wanted, useful filters to drill down and a simple home page with links if you want specific areas such as bags. Delivery was good and I was kept up to date o... See more

Company replied

Rated 4 out of 5 stars

Had some confusion with the order and my email address. The person I was dealing with on customer help line was amazing and so helpful. Once it was sorted it took no time at all for package to be ou... See more

Company replied

Rated 5 out of 5 stars

I actually like love the sale website, I do get a lot of discount from lovethesale website compared to other sites. I have had several purchases since I discovered it and still a fan to be honest. Hig... See more

Company replied

Rated 5 out of 5 stars

Easy to order. Well arranged website and search engine with suggestions of the size of the item you are looking at isn’t available. Checkout is easy. Item I purchased was spot on and arrived in pristi... See more

Rated 3 out of 5 stars

I haven't actually received my order yet as it disappeared from my back garden where the postman left it although the instructions were to leave it next door. I know that LovetheSales are investigati... See more

Rated 3 out of 5 stars

I like the price but then add postage which should be 1st class use Evri which has so far been 5 days.... making money on postage when should be more postage efficient. Is what it is but won't use aga... See more

Rated 3 out of 5 stars

I Ordered from love the dales, delivery said the 4th December,finally arrived on the 12th Dec, company did email me back quick, but did not tell me when I was getting the order and what was going on.

Rated 5 out of 5 stars

An excellent service. An Emporio Armani watch was advertised at £188 compared with c. £449 on Amazon. To my amazement, the same watch arrived in record time. I am SERIOUSLY IMPRESSED with LovetheS... See more

Rated 1 out of 5 stars

Ordered 4 t-shirts and paid one delivery fee, but had to return each item separately to different sellers and pay return postage for each one — nearly £30 just to send them back. This wasn’t made clea... See more

Company replied

Rated 5 out of 5 stars

Bought a tutti teardrop necklace in silver tone. I already have one of these in gold tone and I was surprised that it retailed for exactly half of the price paid on the high street. I am absolutely de... See more

Company replied

Rated 5 out of 5 stars

Ordered a pair os ASICS trainers. Was extremely happy with my purchase. The delivery was quick, the price was very good value and the shoes were exactly as expected. I’m would not hesitate to use thi... See more

Company replied

Rated 5 out of 5 stars

Extremely good service. Communication was excellent from start to finish, really fast delivery and price was considerably cheaper. I actually ordered directly from the brand initially who kept my mone... See more

Rated 5 out of 5 stars

After reading several horror stories associated with orders from this company, I was very skeptical whether my order would be correct or even arrive?! But I want to jump on and say it arrived within... See more

Rated 5 out of 5 stars

I was looking for a particular item of clothing and Love the Sales had just the item I wanted. And not just that, they had incredible brands at incredible value. Delivery was super quick and communica... See more

Company replied

Rated 5 out of 5 stars

I had an excellent experience shopping on this site. The website was easy to navigate, checkout was straightforward, and my order arrived on time in perfect condition. I’ll definitely be ordering agai... See more

Rated 5 out of 5 stars

Ordered a pair of Lanvin shoes. They arrived after three days delivered by Royal Mail and were exactly what i expected and were what i thought was a bargain price.

Company replied

Rated 5 out of 5 stars

I have only just started using this app and so far very satisfied. I am now waiting for another order and hopefully all will be well like last time

Rated 5 out of 5 stars

It’s the first time I’d used this site but it did exactly what it said it would do. It provided access to good deals for a variety of branded goods sad in the knowledge they are genuine items from rep... See more

Rated 1 out of 5 stars

I returned my item over 3 weeks ago and still haven’t received a refund. Instead of taking responsibility, they send generic responses telling me to check tracking and wait for the retailer to proc... See more

Company replied

Rated 5 out of 5 stars

It’s worth buying stuff from LTS . Good pricing & really impressed with the delivery which I got the next day. Highly recommend LovetheSales .

Company replied

Rated 5 out of 5 stars

Great tracksuit top fast delivery & excellent customer service when I ordered x2 by mistake refunded me next day and only sent the one I wanted..would recommend 5*

Rated 5 out of 5 stars

Great products. My order arrived on time and in perfect condition. Genuine item £25 cheaper than everywhere else.

Rated 5 out of 5 stars

First time using LovetheSales, fantastic company. Great prices and very quick delivery, will definitely use them again

Company replied

Rated 5 out of 5 stars

Rapid delivery , perfectly packed , perfect fit . Quality garment . What is there not to love ⭐️⭐️⭐️⭐️⭐️

Rated 5 out of 5 stars

The ordering, information regarding the order and delivery was seem less. The good ordered was as advertised. Thank you

Company replied

Rated 5 out of 5 stars

The site is easy to navigate,I ordered 3 items and they all arrived within 48 hours.Would definitely use them again.

Rated 5 out of 5 stars

Excellent product at a reasonable price linked with good service. What more do you want. I will return.

Rated 5 out of 5 stars

An easy to navigate and understand app for top quality designer products at pocket friendly prices

Company replied

Rated 5 out of 5 stars

Good customer service ,online service was awesome. My product has delivered on time . Good service.

Company replied

Rated 5 out of 5 stars

Efficient, helpful and reliable service. My purchase arrived on time and was exactly as shown on the site.

Rated 5 out of 5 stars

My experience with love and sale, very efficient, get the ordered item on time.

Rated 5 out of 5 stars

Prices were excellent also delivery was fast. Overall excellent and I would use again

Rated 1 out of 5 stars

Ordered a Casablanca t shirt through them that is fake have emailed and sent pictures of the garment clearly showing it’s counterfeit. Had one reply from them to ask what the damage was, I had to re e... See more

Rated 5 out of 5 stars

Found what I wished to buy and the experience was a pleasure. The item arrived quickly and is perfect.

Company replied

Rated 5 out of 5 stars

Timescale, delivery and quality of my purchases were great and on point

Company replied

Rated 2 out of 5 stars

Some suppliers have poor returns policies that you just would not expect today. CHO, for example, charge double fees (shipping both ways) which, when buying shoes, is so off-putting. Pick a company... See more

Company replied

Rated 1 out of 5 stars

Would not recommend this retailer at all. There is something very suspicious about them- either they sell fake stuff or something else. Customer service is awful, and they trade as TopBrand outlet, th... See more

Rated 1 out of 5 stars

Unfortunatley a shocking service, i bought an expensive item it was too small i sent it back - for a full refund the company have asked for a copy of the tracked returns receipt 5 times each time i ha... See more

Rated 1 out of 5 stars

I have just placed an order on the website. It indicated a next day delivery option that I was happy to pay for. However, there was no way to select it on the checkout page. Sometimes you can select d... See more

Rated 1 out of 5 stars

I have ordered two items, which were delivered by two different carrier services. One item was received, and one never arrived. I have been liaising about this issue since, but there has been no deliv... See more

Rated 1 out of 5 stars

No transparency! I purchased a bunch of items from lovethesales in one go, but when the order went through I got 4 emails from 4 different retailers! I ordered each item in 2 sizes so my boyfriend ca... See more

Company replied


Company details

  1. Discount Store
  2. Clothing Store
  3. Online Marketplace
  4. Outlet Mall
  5. Shoe Store
  6. Women's Clothing Store

Written by the company

Love the Sales is the world's top rated discount marketplace for fashion based on 1,000's of Trustpilot reviews from our millions of customers. This is clothes shopping with a difference: - Find the best deals - save yourself time by comparing sales from 100s of fashion retailers, all stocking the finest premium brands such as Hugo Boss, Ted Baker, Ralph Lauren, Dsquared2 and Casablanca all in one place. - Price drop alerts - favourite items and Love the Sales will tell you the best time to buy. Watch full-price items and get notified when they go on sale. - Smart recommendations - you get your own AI powered shopping assistant that will give you exciting choices based on your personal style, every day. Visit us today for a completely personalised shopping experience. And it's free! - Get the latest trends - the sales are often old or outdated fashion, but not on Love the Sales - we bring together this season's pieces, at a better price. If you've used our site to find a great deal, we'd love for you to give us a review, and if there's anything we can improve please let us know. You can get in touch with us at hello@lovethesales.com.


Contact info

4.1

Great

TrustScore 4 out of 5

8K reviews

5-star
4-star
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1-star

Replied to 56% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Will be back.

Great products. My order arrived on time and in perfect condition. Genuine item £25 cheaper than everywhere else.

October 26, 2025
Unprompted review
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Rated 1 out of 5 stars

Extremely deceitful company

Extremely deceitful company. Sent me a jacket which had marks on it- returned within 10 mins of receiving the parcel, only for this company to refuse a refund . Would NEVER shop here again, EVER!

October 15, 2025
Unprompted review
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Rated 5 out of 5 stars

First class

Clothes came fast and well packed. Will use again , saved a lot of money

October 18, 2025
Unprompted review
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Reply from LovetheSales.com

Hi J Head,

Thank you for taking the time to leave us feedback.

We’re delighted to hear your order arrived quickly, was well packed, and helped you save money — that’s exactly what we love to hear. We look forward to having you shop with us again soon

-Love the Sales

Rated 4 out of 5 stars

Was surprisingly all here fast thanks…

Was surprisingly all here fast thanks and good value of service !! Will use again fir sure

October 18, 2025
Unprompted review
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Reply from LovetheSales.com

Hi Jay,

Thanks for taking the time to leave us feedback.

We’re glad your order arrived quickly and that you found great value — we look forward to seeing you again soon.

-Love the Sales

Rated 5 out of 5 stars

Found what I wished to buy and the…

Found what I wished to buy and the experience was a pleasure. The item arrived quickly and is perfect.

October 1, 2025
Unprompted review
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Reply from LovetheSales.com

Hi Caine,

Thank you for taking the time to leave us feedback.

We’re delighted you found what you were looking for and that your item arrived quickly and perfectly.

-Love the Sales

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Rated 5 out of 5 stars

Excellent quality product

Excellent quality product

October 2, 2025
Unprompted review
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Reply from LovetheSales.com

Hi Olufemi

Thank you for your feedback.

We’re thrilled to hear you’re pleased with the excellent quality of your product. We hope to see you shop again with us soon.

-Love the Sales

Rated 1 out of 5 stars

Do not trust this seller

Do not trust this seller, posted item back for refund ,have to open dispute with my bank, no replying to emails,no contact number on website, my advice do not waist your money not trusted seller

October 2, 2025
Unprompted review
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Reply from LovetheSales.com

Hi Remis,

We’re very sorry to hear about your experience and completely understand your frustration. Please know that we take refund and communication issues very seriously. Our team will review this urgently to ensure the matter is resolved as soon as possible. We always aim to provide a safe and trustworthy shopping experience, and we sincerely apologise for the inconvenience caused.

Rated 1 out of 5 stars

Sent wrong item, two months for refund

Sent wrong colour t shirt from what I ordered. It’s taken 2 months of back and forth to get it returned and refunded. Then I didn’t get the original shipping refund back. It’s been a joke constant back and forth emails and wasting my time. They use retailers so it’s not them, they have to liaise so it’s just a massive faff. Won’t buy again

August 1, 2025
Unprompted review
LovetheSales.com logo

Reply from LovetheSales.com

Hi there,

We’re really sorry to hear about your disappointing experience. This certainly isn’t the level of service we aim to provide, and we completely understand your frustration with the delay and communication. We appreciate your patience throughout the process and will review this internally with the retailer to prevent similar issues in the future. Thank you for taking the time to share your feedback.

-Love the Sales

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