Ordered two products from there. One is assembled and is so cute. But also bought so you could build yourself and your partner, but I don't have a drawing of how to assemble it. Does anyone know h... See more
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Review summary
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Missing arms on Lego man meant I had to source my own arms from my friends kids so I could provide the gift. I sent an email about the issue, then a follow up 1 week later. They replied almost a week... See more
Company replied
They sent me the product (custom lego themed lamp item) totally un-assembled, including a hot glue stick, but no glue gun. Nowhere in the description or fine print I can see disclosed it was a "make y... See more
Company replied
I emailed their support to cancel my order within a hour of making it because I wanted to upgrade. They refused to handle my request and kept saying that ”a lot of work and custom craftsmanship has be... See more
Company replied
2.0
Poor
34 reviews
Replied to 96% of negative reviews
Typically takes over 1 month to reply
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See how their reviews and ratings are sourced, scored, and moderated.
Really wished I'd looked on here first.
Really wished I'd looked on here first.
Between Lovebrick and Evri a truly awful service. 2 months still not recieved the item. Allegedly delivered but Evri can't tell me where or to whom and asking me to look around everyone's garden.
Then a non existant follow up with Lovebrick who keep telling me it's been delivered.
supposed to be a valentines gift- may get it in time for 2027 but not holding breath.
April 15, 2026
Unprompted review
Very disappointing customer service…
Very disappointing customer service experience with Lovbrick.
I placed an order on February 4 and requested cancellation within minutes. I repeated the cancellation request again within the company’s own 24-hour cancellation window. Both requests were ignored and the order was processed anyway.
Since then I have sent more than 10 emails trying to resolve the issue.
For a long time there was no response at all. When the company finally replied, they refused a refund and only offered 30% compensation or a store coupon, which does not resolve the problem.
Timeline:
• Feb 4 – Order placed and cancelled within minutes
• Second cancellation request within 24 hours
• Cancellation ignored and order processed
• more than 10 emails sent attempting to resolve the issue
• Long periods without any response
• Only partial compensation or coupon offered
I am now escalating the matter through my credit card provider.
Buyers should be aware that resolving problems with this company may become very difficult once an order has been placed.
Update:
Lovbrick has now replied publicly asking me to contact their support team, claiming they could not identify the order. For transparency, the order number is #32609.
However, this issue has already been reported to their support team many times. Since February 4, I have sent more than 10 emails trying to resolve the situation.
The order was cancelled within minutes of being placed and again within their stated 24-hour cancellation window. These requests were ignored and the order was processed anyway.
For long periods there was no response at all. When replies finally came, they were repetitive template messages offering only 30% compensation or a coupon, instead of resolving the issue.
If necessary, I am prepared to publish the full timeline and email correspondence to clarify what happened
February 7, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Did not honour return policy!
I placed an order but then after checking these reviews, I emailed to cancel the order. Their return policy states that it is free cancellation if under 24 hours. However, they did not honour it and gave some reasoning about how they "started production." Would not recommend!
January 24, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
If I could give zero stars I would
UPDATE 3/17/26: after they responded to this review I contacted them again and they never answered me back after I emailed them. Surprise surprise. I stick to my original review and they are SCAM ARTISTS!! DO NOT SHOP HERE!
If I could give zero stars I would! For my anniversary I thought it would be cute to order something personalized. I added a bunch of extra stuff to make it extra special. I was charged for each thing I added and there was no threshold as to what I could buy. If I wanted to waste my money on another 5 things, this site would’ve let me. Knowing that all the extra additions do not even fit inside the brick. Furthermore for $80 they delivered something unassembled and without any instructions for assembly. Customer service is a joke. They wanted to give a coupon to me instead of a partial refund. A coupon for what?? I’d never buy from this cheap China company ever again. I asked for $30 refund since all the extra items I purchased wouldn’t fit inside the brick. They keep refusing. DO NOT BUY FROM THIS SHITTY COMPANY. THEY ARE A SCAM!
February 26, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Didn't get item when email said I did
I received an email saying that the product was delivered in a "safe place" But used my town instead of my address which I clearly stated when I ordered the item.
March 4, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Missing arms on Lego man!! Dont Use
Missing arms on Lego man meant I had to source my own arms from my friends kids so I could provide the gift. I sent an email about the issue, then a follow up 1 week later. They replied almost a week after my follow up and are sendng me the missing items despite me telling them I had to give the gift within a few days.Really poor service. DO NOT USE
February 18, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Exactly What I Ordered!
I have to say.. I was extremely concerned after I ordered my personalized Lego people from Lovbrick because I bought it before I saw the reviews on trustpilot. BUT the sent me exactly what I ordered plus two extra kitty cats that I didnt order as a bonus! The names and writing I requested in the order were also spelled correctly exactly what I ordered! I am pretty surprised! Now... it did take quite a while to arrive... about a month after I ordered it but if thats the worst that happened considering the other reviews I read then I am ok with the wait! Lol!
March 2, 2026
Unprompted review
Reply from Lovbrick
Hello,
Thank you for your wonderful feedback! We’re so glad you enjoyed your experience with Lovbrick. Your support means a lot to our team, and we look forward to creating more personalized products for you in the future.
Best regards,
Lovbrick Team
Avoid: Wrong names, wrong faces, terrible customer service.
Ordered for Valentines Day, order arrived with wrong names, missing one figure, and wrong hair colours on the ones that did arrive. Wish I’d checked reviews before buying, avoid.
26/03 Update- claim raised with payment provider as they have consistently refused a refund, twice said they were sending a replacement (despite my refusing it and clearly forgetting they had said they would do so the first time) offered me a 10%, then 20%, now back down to 10% refund (clearly just making it up as they go along)
No one needs a valentines gift in April @Lovbrick, what they do need is a refund for goods & services not delivered.
February 21, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Bumpy Start But Worked Out
I am updating a review I had left a few weeks ago posting that I did not receive the entirety of my order and that I was not receiving a response from the company to have the missing pieces sent. The company did reach out after my review and was able to locate the original order and send the missing pieces. Thank you for following up.
February 5, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Wrong parts shipped - No response from company after 5 emails
I ordered mini figures for Valentine’s Day and they sent the wrong hair color for one of them. These things happen, I understand. What I don’t understand is emailing them 5 times and getting zero response. Don’t order from these people. Their customer service is pathetic, awful, and basically nonexistent!
February 14, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
purchased for valentine's day
purchased for valentine's day. they sent wrong pieces so neither character resembles us. they offer a refund and tell us to buy the correct pieces locally. what a waste, save your money and disappointment
January 28, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Some of the parts i didn't order.
Some of the parts i didn't order.
☆ men - Wrong hair (black - order dark grey)
☆ women - Wrong hair (black - order brown)
☆ women - Wrong pants (blue - order...a kind of green)
☆ flowers. Wrong (set of 2....order vase with flowers)
&
The White body with text has some black studies on it....
First i got mail 5% retour. Or a new order 75% off...& resend of the missing pieces.
After I made my choice....nog reaction!!!!
February 14, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Ordered two products from there
Ordered two products from there. One is assembled and is so cute. But also bought so you could build yourself and your partner, but I don't have a drawing of how to assemble it.
Does anyone know how to assemble it?
Have written to them 10 times and they don't answer :(
February 12, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
SCAM
SCAM! I received my box but it wasn't my order. I keep writing the company and they never respond. I wrote them on Facebook and haven't heard back either.
February 16, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
They actually sent the product
Was very concerned after buying due to the bad reviews and the overall description across the internet of it being a scam. Not to mention all the reviews on the website being fake because every reviewer had a Shakespearean name, not one had a normal name.
However, it did arrive, with all the pieces I specified. It isn't true lego, so some parts do not fit well and need to be superglued. And the transparent box piece came cracked because there was no protective packaging. But nonetheless, it came with all the parts and looks very romantic! Very surprised, I almost had my bank file a fraud claim after I saw the negative reception to the website.
February 21, 2026
Unprompted review
Reply from Lovbrick
Hello,
Thank you for your wonderful feedback! We’re so glad you enjoyed your experience with Lovbrick. Your support means a lot to our team, and we look forward to creating more personalized products for you in the future.
Best regards,
Lovbrick Team
They messed up my Valentine’s order
They messed up my Valentine’s order, and the product is subpar. When engaging with customer service, I actually sent them a picture of the gift they sent me, with another couple in it, as a response to my refund request, and they've failed to respond further.
January 24, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
good
First of all, it is not original Lego, but a high-quality copy. I received everything exactly as ordered. Good packaging, good shipment tracking. Points are deducted because one torso print is crooked and the delivery took a long time.
February 19, 2026
Unprompted review
Reply from Lovbrick
Hello,
Thank you for your wonderful feedback! We’re so glad you enjoyed your experience with Lovbrick. Your support means a lot to our team, and we look forward to creating more personalized products for you in the future.
Best regards,
Lovbrick Team
Arrived late and pieces missing
Arrived late, missing pieces, no instructions or guide for putting it together. If 0 stars was an option, that would be my rating. Avoid.
February 19, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Scam
Scam. AVOID. Received an empty box from them. No figures, just a plastic box.
February 17, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
Late, poor service, probably poor quality
I ordered well in advance and it is very late.
February 14, 2026
Unprompted review
Reply from Lovbrick
Hello,
We are truly sorry to hear that your experience did not meet your expectations. At Lovbrick, customer satisfaction is extremely important to us, and we always take feedback seriously.
Please note that most of our products are custom-made according to the personalization details provided by each customer, and we carefully produce and inspect every order before shipment. In some cases, issues may occur during production, shipping, or communication, but we are always committed to resolving them.
Unfortunately, we were unable to locate your order details based on this review alone. We would greatly appreciate it if you could contact our support team so we can investigate the situation and provide a proper solution.
Please reach out to us at:
support@lovbrick.com
Our team is always happy to assist and we will do our best to resolve the issue as quickly as possible.
Thank you for bringing this to our attention.
Best regards,
Lovbrick Customer Support Team
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