Lorienvale Reviews 5

SCAM SCAM. SCAM!!! This company is a scam!
Deceptive: Advertised as a nice couple with a store in Illinois selling products online.
And now after further research along with Trustpilot, I see that the entire Lorien Vale is a scam. My experience ordering the Cloudrest orthopedic shoes which were mailed to me from overseas and took 15 days to arrive. I would not call them orthopedic at all. The shoes had a slight rise for a heel. Not really any arch support. The bottom base of the shoe was a little smaller than the top so it was easy to twist your ankle. It’s just a cheap Asian shoe.
I immediately notified Lorien Vale that I wanted to return the shoes.

They told me I have two options:
“Keep the Item and Receive a 20% Refund (Fastest Option)”
Or I could
“Exchange for a Different Size or Item. “
I replied: “I do not want either of the options below. I would like a full monetary refund after I return the items.”
At which they replied: “Following manager approval, we can offer a 30% refund for the items without requiring you to return them. Please let us know how you would like to proceed.”
My response was:
“No. I want a full monetary refund or I will just charge back on my credit card.”
Then they still say:
“We can offer a 40% refund for the item without requiring you to return it.

If you would like a full refund, you will need to ship the original item to the address provided previously:

680 North Lake Shore Drive, Suite 110 #2225
Chicago, IL 60611, United States

Please let us know how you would like to proceed. “
Finally! The full refund option. At this point, it is evident they do not want the shoes back. And I did not feel I could trust them to issue me a refund so I asked them to confirm that they will give me a full monetary refund after I send the shoes back. They confirmed that they would issue a refund when they receive the tracking number that I’ve sent the item back. They DID NOT issue me a refund after they received tracking number. Then they told me that they will issue the refund when they receive the product. THEY DID NOT! They received the product but still did not issue me a refund. I had to charge back on my credit card!

Deceptive advertising about their Cloudrest orthopedic shoes. They are not orthopedic at all…just a cheap Asian shoe. Their products are not as advertised and will just be shipped from overseas never touching their hands. The Lorien Vale company is an online SCAM! They will try to wear you down with their refund options not giving a full refund. They won’t give the refund anyway after they’ve received the product return. Charge back on your credit card!
DO NOT PURCHASE FROM THIS SCAM COMPANY!!!

Sent me shoes 2 sizes to big. I returned. Sent me shoes 1 size to. Ig i returned. Will not refund my money or send me the right size. DO NOT PURCHASE FROM THEM.

I ordered a sweater in a size Small. They sent me a Large. When I contacted the company, they actually told me that this is what they do. They send the product two sizes up. I told them the sweater was way too big and I want an exchange. They just came back and said they have a "unique tagging style" and will not correct the problem.
** Update ** A GM finally agreed to refund my money minus shipping. But that was the worst customer service experience I have ever encountered.

I purchased a mens wool lined coat. I totally never expected to receive a coat with NO Pockets!
No place for your hands,wallet,or anything.
The Faux outside looks like plastic IMO.
I will say customer service was responsive to my emails.
We did settle on 50% refund rather than sending it back. I will donate this coat although, I don't know what anyone will do with a coat with no pockets ??

Bought 3 pairs of shoes for 150euros 2 months ago. It's a scam they never delievered they didn't refund.
The purchase was made 2 months ago from now. They assigned me a coutier 1 month after (imile) and they never delivered although they sent emails mentioning date of delivery.
It's a scam