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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, noting that items often exceed expectations in terms of material and craftsmanship. Many consumers highlight the exceptional fit of the clothing and appreciate the stylish designs. The delivery service is frequently mentioned as being very fast and efficient, with orders often arriving sooner than anticipated and well-packaged. However, some people were dissatisfied with issues related to incorrect or damaged items upon delivery, such as ripped clothing or broken zippers. A few customers also experienced problems with inaccurate sizing charts or orders being delivered to the wrong address, leading to inconvenience and delays.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the excellent quality,... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the "top-notch" and... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently praising its speed and efficiency.... See more

Order

People report positive experiences with order. Many customers praise the quick delivery, with some receiving... See more

Service

Customers had positive experiences with service. Many reviewers praised the swift and good service, often... See more

Based on these reviews

Rated 4 out of 5 stars

i find the brand & quality of clothing very good, even though my last order was delivered to the wrong address, Lorenzo are willing to give me a full refund to resolve this matter. i like the clothes... See more

Company replied

Rated 5 out of 5 stars

Really good quality trainers for the price really happy, delivery came very quick all smooth. Should get a patent on those shoe laces, can keep them chunky or can tighten to make them thinner and bett... See more

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Rated 5 out of 5 stars

I’ve been buying from Lorenzo for years now. Im constantly on the website every week searching for something new to buy or to save in my basket for later. Premium products as always, fittings are perf... See more

Company replied

Rated 5 out of 5 stars

Originally I mistaking put the wrong postcode details leading to my item being sent back to Lorenzo. The people of Lorenzo email me at 10.31 am on 30th of Dec to ask for my correct address and no lie... See more

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Rated 5 out of 5 stars

Thus is just my second time ordering & both times the delivery has been very fast, packaging is good & all clothing items are great. Would recommend buying from here

Company replied

Rated 5 out of 5 stars

Quality of the product absolutley insane! Delivery was the fastest ever! I have purhased 2 jeans a hoodie and a windbreaker and honestly very proud of them all. I had people asking me where I got it f... See more

Company replied

Rated 5 out of 5 stars

Loved the goods I received bought for my grandson for his birthday quality amazing really pleased order delivered on time Think he will like them when his birthday arrives Thank you.

Company replied

Rated 5 out of 5 stars

I recently bought clothes from Lorenzooo and I’m very impressed. The material feels high quality, the fit is perfect, and they’re extremely comfortable to wear. I’ll definitely be ordering again.

Company replied

Rated 5 out of 5 stars

I really loved my fur hoodie. It’s a very high quality material and the delivery was so fast. I bought a size S but I should have bought an xs because it was quite loose at the waist but I like the ba... See more

Company replied

Rated 5 out of 5 stars

First time ordering for my son and what a great experience. The coat purchased was great value and fits perfectly. Delivery was on time and packaged great too. Would definitely recommend to friends an... See more

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Rated 5 out of 5 stars

Our son loves the coat his grandparents bought. The service was fast and it arrived well packaged and in exceptional condition. The product was exactly as advertised. Very highly recommended

Company replied

Rated 5 out of 5 stars

Very quick delivery and well packaged. I ordered a jacked, a T-shirt and stacked jeans. All items are high quality, well made and fit as expected. The stacked jeans are a good fit, somewhere between... See more

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Rated 5 out of 5 stars

This brand is amazing, I brought a men’s flared grey tracksuit and it came within 24hrs. The tracksuit is amazing quality and has incredible details, I highly recommend this brand.

Company replied

Rated 1 out of 5 stars

We haven’t received our parcel. We have no idea where it is. I’ve been asked for an account number when I called DPD but I had no account number. I have paid for a product but not received it. Additio... See more

Company replied

Rated 5 out of 5 stars

The way the jeans fit and the quality of the jeans were way better than I expected them to be. I bought the Oasis 2.0 jeans stacked. I was skeptical at first beacause I never heard of this brand and w... See more

Rated 1 out of 5 stars

I ordered tracksuit bottoms & a hoodie both was damaged why send stuff out like that. Was very disappointed as this was the first time ordering stuff, both stuff was ripped at the bottom & on the wris... See more

Company replied

Rated 5 out of 5 stars

Very easy to browse and order . Delivered in the time that was quoted. My daughter loves her tracksuit it’s her second one . Very unusual and great quality. Will definitely be ordering again.

Company replied

Rated 5 out of 5 stars

Great quality stuff. Quick, speedy delivery. Excellent service. Plus I got a discount code for free. I couldn't ask for any more. Lorenzo you get 5 stars and no this ain't ChatGPT or a Bot!

Company replied

Rated 5 out of 5 stars

The clothes all got delivered very quickly, the quality is amazing and the sizing was perfect on everything. Will definitely be buying more in future

Company replied

Rated 5 out of 5 stars

Always the best on quality can’t never complain everything I’ve ever bought I still have an they are all in great condition even after having them for years just wanna thank you guys at Lorenzo for th... See more

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Rated 2 out of 5 stars

The return policy is not good when you have a wrong size and the customersservice isn’t helping when you ask about sizes. They will send u a size chart that is not accurate. When you want to exchange... See more

Company replied

Rated 1 out of 5 stars

The,package has not arrived. It seems to be held up for some type of clearance and needing info. "Clearance delay - Import Manufacturer name and address or manufacturer identification code (MID) f... See more

Rated 5 out of 5 stars

Excellent packing, top notch quality, next day delivery and an amazing product. I love it, thanks.

Company replied

Rated 5 out of 5 stars

Lovely cap mh Grandson was very pleased with it as his Easter present from me , very quick delivery.

Company replied

Rated 5 out of 5 stars

It was my first trying y’all product, but I can assure y’all this far, it is beyond my expectations, the quality and the style is out of this world 💖💖💖💖💖💖

Company replied

Rated 5 out of 5 stars

Love this brand and their customer service. Delivery arrived quickly within a couple of days of placing my order. Another great product.

Rated 5 out of 5 stars

Great service ordered on the 30th was delivered on 31st. Although I shop on budget there's always something to expand my Mercier collection!

Company replied

Rated 5 out of 5 stars

Customer service was great, i brought a item that was to big, it was return and new size sent back with no problem at all, fast return, very happy .

Company replied

Rated 5 out of 5 stars

Great company, items are top quality, they are my go to brand for street wear. Customer service is very prompt and delivery is quick. Sales are decent I have been purchasing from Lorenzo for the past... See more

Rated 5 out of 5 stars

Quality Clothing for sure, and the items i have purchased are made with good quality material and all there items of clothing look great.....

Company replied

Rated 5 out of 5 stars

arrived in 2 days and came in good quality so far love the print on this windbreaker and happy with the product. waterproof and comfortable

Company replied

Rated 1 out of 5 stars

Jeans cane in the complete wrong size. Way bigger than the description stated. Need a refund!

Company replied

Rated 5 out of 5 stars

Super quick delivery, always good website to use with special offers! Lorenzo has good style, sizes and offers.

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Rated 3 out of 5 stars

Shorts were nice just didn't fit. The returns process is not great. You don't get a refund on sale items only store credit. Something I wasn't aware of or I probably wouldn't have ordered.

Company replied

Rated 5 out of 5 stars

My son uses this site and I've brought things for Xmas off here. It can be quite expensive but they are good quality clothes especially when they go on sale. Lovely tracksuits too.

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Rated 5 out of 5 stars

The second Jacket I’ve ordered off Lorenzo today . I only placed order yesterday. The quality and fit is perfect like my last Jacket . Many people have asked me where did I buy this. Also the great th... See more

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Rated 5 out of 5 stars

Always a pleasure to order from. Easy to use website. Range of payment options. Quality feel clothing. Fast delivery.

Company replied

Rated 5 out of 5 stars

Lorenzo is really helpful and provides great customer service. The jackets they sell are excellent quality — stylish, comfortable, and worth the price. I had a great experience and would definitely r... See more

Rated 2 out of 5 stars

The slim Jean seems to vary in size. They’re both 32 and I can’t fit into the essential slim jeans. The bottom feels extremely tight. I also had another issue with another Dillon jean even though they... See more

Company replied

Rated 1 out of 5 stars

my order was delivered to a wrong address, a week has gone by & i still have not recieved my order.

Company replied

Rated 4 out of 5 stars

Great products; made well, lovely material and look great. It fits but, unfortunately, the f*cl love Hoodie is a bit Tight/small (just my luck, trust it to be the one without the Zipper).

Company replied

Rated 5 out of 5 stars

Arrived faster than i thought Sharp fitting on the top and at the bottom it goes wide. I like the fitting. Design is fire im not dissapointed.

Company replied

Rated 4 out of 5 stars

I recently ordered from this online fashion company, and I’m genuinely impressed! The quality of the clothing exceeded my expectations — everything looked exactly like the photos and felt well-mad... See more

Rated 5 out of 5 stars

My order came very fast, very good product to, the jeans literally fit perfectly, couldn’t be happier 😎

Company replied

Rated 5 out of 5 stars

First time I’ve ordered and I am very impressed with the quickness of my order and the quality of the product, will definitely order again

Company replied

Rated 5 out of 5 stars

Order came next day, super super quick, 2nd time I have ordered and will definitely use again, quality is excellent

Company replied

Rated 2 out of 5 stars

the zipper broke from the bottom of the pants and the inside the pants covering the wholes came off after washing it

Company replied

Rated 5 out of 5 stars

Amazing customer service, quick delivery (xmas time so super busy), clothes have great quality, as per usual with Lorenzo.

Company replied

Rated 5 out of 5 stars

Fast delivery service, top quality material. Customer service is also excellent. Lorenzo is one of my favorite brand and is part of my go to...

Rated 3 out of 5 stars

I loved the look of this coat online,so I brought it as a Christmas gift for my son. He loves it....but I'm not too keen on the quality (the shiny PVC material) as I fear that it may tear or stre... See more

Company replied

Rated 5 out of 5 stars

Honestly just saw these guys on tiktok and thought let's have a look and its absolutely perfect and high quality and I'm definitely going to buy more, Every bit of detail is amazing, I highly recommen... See more

Company replied

Rated 5 out of 5 stars

Good choice, especially that I shopped the sale so was able to pick something my son would like. Good quality and true to size. Fashionable and not plain.

Company replied

Rated 1 out of 5 stars

Sent the wrong size t-shirt, you wouldn’t send the correct size until I returned the incorrect item. Me the customer had to rectify your mistake, this was time, cost and additional stress at Christmas... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Jeans Shop
  4. Men's Tailor
  5. Outdoor Clothing and Equipment Shop
  6. Outerwear Store

Written by the company

Lorenzo is a luxury clothing brand based in the UK.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

5K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 40% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Amazing material I really recommend it…

Amazing material I really recommend it with reasonable price 🙂

January 30, 2026
Lorenzo logo

Reply from Lorenzo

We're happy to hear that you enjoyed the material and found it to be reasonably priced. Thank you for recommending it; we appreciate your feedback!

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Rated 5 out of 5 stars
Lorenzo logo

Reply from Lorenzo

Hi Jay,
We’re so happy to hear you loved the products and that the delivery arrived quickly. Thanks so much for the kind feedback, we really appreciate it! Cheers!

Rated 5 out of 5 stars

Delivery & packaging

Delivery & packaging. Overall the courier who delivered the package has great customer service skills.

January 28, 2026
Lorenzo logo

Reply from Lorenzo

Hi Denroy,
We're happy to hear that the courier provided excellent customer service! We appreciate you taking the time to share your positive delivery experience with us.

Rated 5 out of 5 stars

The clothes all got delivered very…

The clothes all got delivered very quickly, the quality is amazing and the sizing was perfect on everything. Will definitely be buying more in future

January 26, 2026
Lorenzo logo

Reply from Lorenzo

Hi Eddie,
We're happy to hear that your order arrived on time and that you are pleased with the quality and sizing. Thank you for your positive feedback; we appreciate it and we can't wait to hear from you again. Cheers!

Rated 5 out of 5 stars

Seamless delivery and topnotch quality

Seamless delivery and topnotch quality

January 23, 2026
Lorenzo logo

Reply from Lorenzo

Hi Michael,
We're glad you enjoyed your experience with us. We appreciate you taking the time to share your thoughtful feedback regarding the delivery and quality. Thank you so much!

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Rated 5 out of 5 stars

Great clothing website

Great clothing brand, definitely have a look.

November 4, 2025
Lorenzo logo

Reply from Lorenzo

Hi OMAR,

This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.

Thank you for your patience!

Rated 5 out of 5 stars

A very good quality of the material and…

A very good quality of the material and delivered to time without any issues concern

January 22, 2026
Lorenzo logo

Reply from Lorenzo

Hi Yusuf,

This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.

Thank you for your patience!

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Rated 5 out of 5 stars

5 STAR

Great quality stuff. Quick, speedy delivery. Excellent service. Plus I got a discount code for free. I couldn't ask for any more. Lorenzo you get 5 stars and no this ain't ChatGPT or a Bot!

January 27, 2026
Lorenzo logo

Reply from Lorenzo

We're happy to hear that you received great quality items with speedy delivery and excellent service. We appreciate your positive feedback and that you enjoyed the discount code. Thanks for the five stars!

Rated 4 out of 5 stars

sorted out problems

at first there was a problem with shipping but the team at lorenzo sorted it. good service and contact.

January 26, 2026
Lorenzo logo

Reply from Lorenzo

Hi JACOB,

This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.

Thank you for your patience!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, product perfect, exactly as expected.

January 26, 2026
Lorenzo logo

Reply from Lorenzo

Hi Roman,

This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.

Thank you for your patience!

Rated 4 out of 5 stars

Fast delivery

Fast delivery, perfect size!

January 26, 2026
Lorenzo logo

Reply from Lorenzo

We're happy to hear that you received your order quickly and that the size is perfect! Thank you for your feedback.

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Rated 4 out of 5 stars

pleased

i find the brand & quality of clothing very good, even though my last order was delivered to the wrong address, Lorenzo are willing to give me a full refund to resolve this matter. i like the clothes bery much as the fit is exceptional & looks nice, plus im asked alot where my fits are from to which i send people to Lorenzo website.

February 2, 2026
Unprompted review
Lorenzo logo

Reply from Lorenzo

We appreciate your positive feedback on our brand and clothing quality. We are sorry your recent order was delivered to the wrong address, and we're resolving it. We're glad you like the fit and style of our clothes and that you recommend us!

Rated 1 out of 5 stars

I ordered tracksuit bottoms & a hoodie…

I ordered tracksuit bottoms & a hoodie both was damaged why send stuff out like that. Was very disappointed as this was the first time ordering stuff, both stuff was ripped at the bottom & on the wristband. Wasn't cheap either wouldn't except it to be sent out like that

January 26, 2026
Lorenzo logo

Reply from Lorenzo

I’m really sorry to hear that you were disappointed with your first order from us — that’s never the experience we want for our customers.
The items you ordered are meant to have a distressed look, which means the rips and worn‑in details are intentional and part of the design. However, I completely understand how this could look like damage if you weren’t expecting that style.
We’ve now received your return and your refund has been processed.

Rated 5 out of 5 stars

Superb i’m happy

January 26, 2026
Lorenzo logo

Reply from Lorenzo

We're happy you're pleased with your experience; your satisfaction is very important to our team. We appreciate your feedback!

Rated 5 out of 5 stars

Great service ordered on the 30th was…

Great service ordered on the 30th was delivered on 31st. Although I shop on budget there's always something to expand my Mercier collection!

January 19, 2026
Lorenzo logo

Reply from Lorenzo

Hi Chris,

This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.

Thank you for your patience!

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Rated 5 out of 5 stars

I love my jacket

I love my jacket, I like the design and everything however the material could be more durable

October 13, 2025
Lorenzo logo

Reply from Lorenzo

Hi Zubeir,

This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.

Thank you for your patience!

Rated 5 out of 5 stars

Nice

Very good windbreaker i bought the design is nice no fees fast delivery

October 13, 2025
Lorenzo logo

Reply from Lorenzo

Hi Muhammad,

This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.

Thank you for your patience!

Rated 5 out of 5 stars

Very comfortable

Very comfortable, and good quality

January 19, 2026
Lorenzo logo

Reply from Lorenzo

Hi Suhaib,

This is an automated message to let you know that we've received your message outside of our business hours. Please expect a delay in our usual response time as we are currently dealing with a high volume of emails. We will do our best to attend to your concern as timely as possible.

Thank you for your patience!

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