excellent 👌, very easy to use website, clear and wasn’t sure of conditions items would arrive. wow 🤩 excellent quality like brand new, top brands and with offer being 1st time member excellent. ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m here trying to find words about my experience buying from Loopi, both on eBay and directly from their website… everything I have bought from them is clearly advertised as pre-loved, used, whate... See more
Company replied
Perfect product! Bought a previously owned pair of genuine Levi’s jeans, arrived in great condition - couldn’t be more pleased. Really good price and good delivery, wouldn’t hesitate to use Loopi... See more
Company replied
The items of clothing were exactly as described, all in excellent condition for being pre worn / pre owned items. My parcel containing the three items was dispatched quickly and was on my doorste... See more
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Company details
Written by the company
Loopi offers a trusted and risk-free way to shop quality second-hand fashion, designed to give buyers the same confidence as shopping new. Every item is quality-checked, with hassle-free returns and fast delivery. Buyers can find the brands they love for a fraction of the price, with savings of 50%-70% compared to buying new. By choosing second-hand, customers can refresh their wardrobes responsibly and reduce waste, all while discovering unique, one-of-a-kind styles that aren’t available on the high street. Loopi is the fastest and easiest way to declutter your wardrobe and earn from unwanted clothing. Unlike traditional peer-to-peer marketplaces, there’s no need to spend time taking photos, listing items, or answering questions. Loopi makes the process completely hassle-free. Sellers simply tell us the gender, category, and brand, and we’ll make an instant offer. You can choose your payout in cash or take credit to spend on our site with a bonus. Multiple items can be sold within seconds, with no waiting around. There’s nothing else like it in the UK – Loopi is the simple, modern way to clear out your wardrobe and make money, fast.
Contact info
Thwaites Close, BB1 2QQ, Blackburn, United Kingdom
- info@loopi.com
- loopi.com
4.5
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great range and quality of items
Great range and quality of items, wish they had more 70's stuff though. Sometimes sizing can be a little off would be helpful if they added it in descriptions that its not true to the general size, only had this problem once btw.
April 25, 2026
Unprompted review
Reply from Loopi
Hi J,
Thanks so much for your great review. I will be sure to pass your feedback on to the team. We are always on hand should you need any help with sizing.
Kind regards,
Rebecca @Loopi
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I sent you a number of emails asking…
I sent you a number of emails asking for a return label, and you can’t be bothered to Evan reply to the email , I will not be shopping with you again, Anthony kenworthy
April 20, 2026
Unprompted review
Reply from Loopi
Hi Anthony,
Thanks for getting in touch. I do sincerely apologise for the delay in our response, we've had a couple of issues with our inbox however we are catching up now. Thank you for bearing with us. I will chase up your email immediately for you. Apologies again, we always aim to answer 100% of our emails within 48 hours.
Kind regards,
Rebecca @ Loopi
Advertised as used but looks and feels new!
I’m here trying to find words about my experience buying from Loopi, both on eBay and directly from their website… everything I have bought from them is clearly advertised as pre-loved, used, whatever you wanna call it. When arrives, usually delivered by Evri, it feels and looks new. Lately I cannot complain about the delivery, but I have to say it’s like playing the euro millions, if the delivery driver changes, it’s all a matter of luck if I’ll have a good delivery or just something dumped on my doorstep.
Loopi wise, I have bought, as far as I remember never had a single problem, and I will buy again.
If you’re not a stiff upper lip, embarrassed to use something clean that someone else has used, this shop is definitely you.
Highly recommended!
April 3, 2026
Unprompted review
Reply from Loopi
Hi Hugh,.
Wow, thank you so much for your great and detailed review of Loopi. We very much appreciated. We're over the moon that you love shopping with us. If you ever need any help ordering or if you'd like more product information then please do not hesitate to get in touch via email - info@loopi.com
Kind regards,
Rebecca @ loopi
Reply from Loopi
Hi There,
I apologise for your disappointment. All of our items are hand checked and inspected. Selling fake items has never been part of our business.
If you'd like to email us at info@loopi.com we will be able to assist you further with this.
kind regards,
Rebecca @ Loopi
Website needs improovement
Website needs improovement with wish list and detailed searching but good price and interesting products.
April 9, 2026
Unprompted review
Reply from Loopi
Hi Yannick,
Thanks for your review and feedback. Please rest assured that the website you see here is a temporary one and work is being done around the clock to create exciting improvements coming soon. If you have any issues ordering or need more information on certain items, please do let us know, we'd be very happy to help.
Kind regards,
Rebecca @ loopi
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Hear Ye! Hear Ye! Loopi are Loopy!!!
Hear Ye! Hear Ye! Attention all you new and existing customers, Loopy are cheap but make you look homeless!
For the second time, I have been scammed into buying a pair of jeans described by them as being in excellent condition,however to my dismay I have been sent a pair of jeans completely frayed at the bottom of each leg. They look as though someone has took a pair of scissors to them to cut the legs to a shorter length, a pathetic diy job with massive frays of cotton hanging off them. I look like a vagabond in them about to go busking or begging. No thanks.
April 15, 2026
Unprompted review
Reply from Loopi
Hi Steven,
Thanks for your review. I have searched your name on our system and i cannot see that you have purchased any jeans from us. I can see an order for some boots and a harley davidson t.shirt. But without any details left on this review i can't look into this further. I can also see that you have left 100's of 1 star reviews for other companies with lots of different complaints.
Please rest assured that we always respond to and resolve any issues for our customers promptly and professionally. If any item is not to your satisfaction we are always happy to provide a pre paid returns label. If you need any further assistance please drop us an email.
Kind regards,
Rebecca @ Loopi
Terrible customer service
Customer service is terrible. Website states a reply within 2 business days. Have waited over 10 days for a response, sent several emails and even tried to DM their social media pages but get nothing back. When you need to contact customer service in order to return items it feels like the whole thing is setup in order to force customers to give up and keep hold of items they do not want or have even been sent the wrong size.
Based on other trustpilot review response times it seems like its faster to get a response from loopi on here than it is to do so by email. So please if you have any customer complaints or issues make leaving a negative review here your first port of call.
Edit - I have emailed from two different email addresses and received no response from either. They are different from the email address connected to this account and they both were sent to info @loopi.com.
April 4, 2026
Unprompted review
Reply from Loopi
Hi Mark,
I'm very sorry to hear this. I have checked our inbox however and i cannot see any communication from you. Unless you messaged under a different name or email address, i'll happily check again. Our emails are answered within a few days and 100's of reviews state this. You can return anything you like if it does not fit or you are unhappy in anyway. Our returns information is on our website. We are always happy to provide a pre paid returns label if is a problem with your item. If you would like to discuss anything further please email the correct address - info@loopi.com and i will assist you further.
Kind regards,
Rebecca @Loopi
Managed to pick up some bargains
Managed to pick up some really good condition bargains. Descriptions are very honest.
June 16, 2025
Reply from Loopi
Hi Clayton,
Thanks so much for your fab review. We are delighted that you got some great bargains. See you again soon.
Kind regards,
Rebecca @ Loopi
Reply from Loopi
Hi Davy,
Thank you for your review! We are delighted that you are happy with the item and service. See you again soon.
Kind regards,
Rebecca @ Loopi
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Just great in every way.
February 23, 2026
Reply from Loopi
Hi Steve,
Wow, thank you so much for your fabulous review. We are over the moon that you are happy with your orders and our service. Can't wait to see you back again soon.
Kind regards,
Rebecca @ Loopi
Items described as like new
Items described as like new. But far from it Loopi sorted out this issue and refunded in full. Great customer service.
February 23, 2026
Reply from Loopi
Hi there,
I am very sorry for your disappointment. We do not describe any of our items as like new but we will describe them as fair, good or excellent. If you don't think what you received matches the description then you can return them for a full refund. If you'd like help with this please drop me an email directly at info@loopi.com and i'll very happily assist you.
Kind regards,
Rebecca @ Loopi
I paid $105 for shoes they took money…Ripped off
I paid $105 for shoes they took money and have had no correspondence from them since. I would like to apologise about my complaint I got it terrible wrong and am very sorry.T Dobson.
February 13, 2026
Unprompted review
Reply from Loopi
Hi Thomas,
I'm sorry to hear this. Unfortunately we have no record of you ever ordering from our company. I have checked our email inbox and we do not have any communication from you either. Perhaps you ordered under a different name? If so please email us at info@loopi.com and we can sort this out for you.
Kind regards,
Rebecca @ Loopi
Products not as described—stock photos instead of actual photos
Sent me a very damaged pair of shoes after claiming they were in good condition and using stock photo images of brand new shoes. Initially had to pay return shipping for their returns process—really poor service, I would avoid this company.
Edit: Since writing this review I was offered a comped return, which I have already sent back. Unfortunately, my trust has been broken with this company—the stock photos just aren’t it for me. (2) The snarky replies here from customer service are one thing, but it’s the harping on the return and not acknowledging the misleading photos that’s another. Rebecca: thank you for confirming the free return, which I accepted and have completed. My main concern was not the availability of a return option, but that stock images of new shoes were used to represent a visibly worn and damaged pair. That discrepancy is what undermined my trust. I hope this feedback is taken on board.
February 12, 2026
Unprompted review
Reply from Loopi
Hi Brianna,
I am sorry you have had a negative experience. I do believe that we spoke yesterday though, we have sincerely apologised and i offered you a free return or a 50% partial refund. I'm very sorry that you've chosen not to take advantage of either option. We always do our very best for our customers and to resolve any issues for them.
If you'd like to talk more about your order please feel feel to email us at info@loopi.com.
EDIT: we offered you a free return option or a 50% partial refund immediately, your review was left only after we had tried to help.
Kind regards,
Rebecca @Loopi
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Half of my order was perfect
Half of my order was perfect. The other was the wrong pair of jeans. Wrong size and no tag on them.
January 26, 2026
Reply from Loopi
Hi Andrew,
I am very sorry for your experience. I do believe we have spoken and we have assisted you with a pre paid returns label for the jeans. Some of our newer items don't actually have tags as they are graded in a slightly different way to our older items. Your sku numbers can always be found on your order confirmation though. I trust that the issue with the returns portal and your address has now been resolved, if not please do get back in touch and i will assist you further.
Kind regards,
Rebecca @ Loopi
canceled my order leaving costing me money
January 27, 2026
Reply from Loopi
Hi Jamie,
I am very sorry for your experience, i have just seen that your postage was not refunded which it should have been. I have issued this refund straight away for you.
I am very sorry that we had to cancel the item. As all of our items are pre loved and one-offs we do sometimes run into issues with stock numbers for which we apologise. We do wish it was as easy as sending out a replacement like other large clothing companies but unfortunately it isn't possible for us. Rest assured we will always do our best to manage our stock and keep our customers happy.
If you'd like to discuss this further or for help finding another item, please do feel free to email me directly on info@loopi.com
Kind regards,
Rebecca @ Loopi
Very badly discoloured Jeans.
The item, a pair of jeans , was exceptionally discoloured and the trouser bottoms were badly frayed . I threw them away . Very disapointing!
January 26, 2026
Reply from Loopi
Hi Paul,
I am very sorry to hear this. We would have gladly arranged a return and refund for you if we had known. We are always happy to accept items back if you aren't 100% happy with them. I am sorry for your disappointment and any inconvenience caused. If you wish to speak further about your order, please email us at info@loopi.com
Kind regards,
Rebecca @ Loopi
Bought from them on whatnot on 24/12/25
Bought from the on whatnot on 24/12/25
Never even created a shipping label but took my money
Had to apply to whatnot to get my money back
No contact from vendor whatsoever
AVOID
December 24, 2025
Unprompted review
Reply from Loopi
Hi Amie,
I am very sorry for your experience. We do try to reply to all messages on Whatnot and i'm very sorry if you didn't receive a reply. Whatnot themselves handle all of the returns and refunds though so you will have been prompted to contact them. I'm very sorry if this experience has put you off buying again but we always do our very best for our customers.
If you have purchased again since December or do in the future and need assistance, you can contact myself directly at info@loopi.com and i will assist you immediately.
Kind regards,
Rebecca @Loopi
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Reply from Loopi
Hi Steve,
Thanks for your great review. We are over the moon that you found us helpful. We are always on hand to assist you when you need it. Hope to see you back again soon.
Kind regards,
Rebecca @ Loopi
They did what they claimed
They did what they claimed. Quick delivery, item as described.
December 27, 2025
Reply from Loopi
Hi Barrie,
Cheers for the fab review! We're chuffed you had a great experience. We’ll keep working hard to make your next visit a full five stars! ✨
Kind regards,
Rebecca @ Loopi
Reply from Loopi
Hi Ross,
Wow, thank you! Your feedback really made our day! So chuffed you enjoyed it—see you soon! 🌟
Kind regards,
Rebecca @Loopi
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