Locksmiths & Locks Ltd Reviews 799

TrustScore 5 out of 5

4.9

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and friendly demeanor, often highlighting their extensive knowledge and efficiency. People frequently mention the excellent service received, noting prompt responses and quick resolution of their issues, particularly regarding key replacements and reprogramming. The communication from the company is also highly regarded, with many appreciating being kept informed about arrival times and progress. However, some customers also noted occasional issues with communication, specifically mentioning unfulfilled promises of callbacks. Additionally, a few people experienced delays in the overall process, particularly when coordinating with other services, and in some isolated cases, the technician was unable to provide a fully working key.

What people talk about most

Service

Customers had positive experiences with service. Reviewers consistently praise the promptness and efficiency... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism,... See more

Customer communications

Reviewers frequently highlight positive experiences with contact, noting excellent communication throughout... See more

Response time

People report positive experiences with response time. Many customers praise the prompt and quick service,... See more

Customer service

Consumers find customer service to be positive. Many reviewers praise the speed, expertise, and great... See more

Based on these reviews

Rated 5 out of 5 stars

I contacted RAC with regards key replacement and they nominated this company because they had knowledge of Toyota vehicle's. The locksmith turned up first thing in the morning it was bucking it down... See more

Rated 5 out of 5 stars

The operator arrived promptly as promised and efficient and effectively carried our a replacement and reprogramming for my key and car. Very impressed with the service which I hope l don't need t... See more

Rated 5 out of 5 stars

As a community based nurse and having accidentally locked my keys in the boot of my car my stress levels were through the roof. The RAC had asked me to wait until the following morning before anyone... See more

Rated 5 out of 5 stars

Overall a great experience; apart from a promised call back. The Company made contact to change my van key through my RAC key cover policy. The lady took all my details down & promised me a ca... See more

Rated 5 out of 5 stars

Fantastic service at my home address. Friendly and helpful locksmith to help me with my damaged and unusable car key. Very knowledgeable and efficient, even on a cold day :o) I would not hesitate... See more

Rated 5 out of 5 stars

Chris was really professional and also so friendly. He arrived and got started straight away. He gave me an update part way through and let me know when he'd finished. He made sure I could see th... See more

Rated 5 out of 5 stars

The locksmith called to notify estimated time of arrival .. and on arrival called again - . A key replacement was made even with a slight issue was rest assured that the solution would be made - anot... See more

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Fantastic service! I lost my car key and was really stressed, but this locksmith made the whole process easy and quick. They arrived on time, were very professional, and had my new car key mad... See more

Rated 5 out of 5 stars

After the initial 4 weeks wait to get my key via Davis group ,I was contacted by very efficient friendly considerate staff ,I mentioned I'd been waiting 4 weeks already and would like it come to a swi... See more

Rated 5 out of 5 stars

I accidentally locked my car keys in the boot. After calling RAC their agent Locksmith & Locks arrived. Within minutes of arriving Craig had got into the car and retrieved the key. All in all from s... See more

Rated 5 out of 5 stars

Fergal, was a gentleman throughout the whole experience from start to the finish he was extremely helpful. He was very courteous. He had my new key cut and programmed in no time. and had my back on th... See more

Rated 5 out of 5 stars

Booking an appointment was easy and arranged for the next day. The attending locksmith gave me a call approximately 20 minutes before arrival. He was very friendly and in under 30 minutes I was sorted... See more

Rated 5 out of 5 stars

The gentleman who came, from Car Key Solutions, spent a lot of time getting a new key working despite it being very late. He finished after 8pm and still had an hour's travel to get home. He was very... See more

Rated 5 out of 5 stars

Fast service from reporting lost keys. Friendly knowledgeable staff who were polite and dedicated! Issues with my key as a very old car, but he persevered and got the job done. Would highly recommend.... See more

Rated 5 out of 5 stars

My daughter's key was locked inside her car. The locksmith drove from Wigan to Wrexham and sorted out the issue. He was courteous, polite, and professional - a credit to your company. Thanks.

Rated 5 out of 5 stars

Used via an Aviva Key Claim. They pushed for AA but it was a 10 day wait. I said surely you must have at least one other provider you use and eventually I was given the number for locksmiths and locks... See more

Rated 5 out of 5 stars

The service i received was perfect, the locksmith phoned me 30 minutes before he arrived so that I could leave work and meet him at my home. He was very friendly and polite and didn't take long to pr... See more

Rated 5 out of 5 stars

I had locked my car keys inside the car. Luckily for me I had breakdown cover which covered had key cover. I called my breakdown company who appointed the job to Locksmiths & Locks Ltd. The locksmith... See more

Rated 2 out of 5 stars

My car is a Suzuki Wagon R+ 2004. The technician was not able to supply me with a fully working key. He managed to program the key immobiliser but could not program the remote locking. But he was help... See more

Rated 5 out of 5 stars

Was extremely impressed with the Company. They kept me updated of arrival times and the young engineer who arrived was polite quick and efficient could not have had better service.

Rated 5 out of 5 stars

Good experience replacing my car key via the RAC policy. Communication was good via sms and the technician called me when he was on his way. Five star service.

Rated 5 out of 5 stars

Locksmiths arrived on time and did a very thorough job I know have full functioning locking on doors and also I have alarm of which I never had before So excellent job all round

Rated 5 out of 5 stars

Thank you to the gentleman that came, supplied and configured a new key for my BMW. He kept me posted when on his way, was efficient and helpful when here. Honestly I cannot remember his name but hop... See more

Rated 5 out of 5 stars

Couldn’t recommend more. New key was sorted in about 15 minutes. Arrived on time. Great communication. Friendly and helpful. Thank you for an excellent service.

Rated 5 out of 5 stars

First class service, arrived when they said they would accessed my vehicle and replaced the key with the minimum of fuss. Technician was polite and pleasant. Would highly recommend.

Rated 5 out of 5 stars

The locksmith arrived spot on time, explained what he was going to do and told me how long it would take as well, and was very pleasant to speak to.

Rated 5 out of 5 stars

The whole process was great, the communication keeping me informed beforehand. Paddy who came to the house was very friendly and very helpful. And the replacement key worked perfectly. He got me to c... See more

Rated 5 out of 5 stars

Very friendly and helpful new exactly what they were doing job done fast and efficiently would highly recommend And would definitely use again if needed

Rated 5 out of 5 stars

Prompt service and support with clear lead up to appointment through telephone, email and text Chap communicated clearly , identified who he was and quickyly sorted new keys .

Rated 5 out of 5 stars

The whole service was very professional. I was kept informed of timescales, given a time slot and when the mechanic arrived he was polite, courteous and professional. A good service and I’m delighted... See more

Rated 5 out of 5 stars

Great professional service! Really helpful and offers some great advice! If I’m ever in the situation of loosing my keys or need a replacement, will definitely use again.

Rated 5 out of 5 stars

The service from the locksmith was absolutely brilliant! Communication was excellent, especially since we were a bit off the beaten track. The technician arrived, and within five minutes of getting t... See more

Rated 5 out of 5 stars

The person who came was very friendly and polite. He explained what he needed to do and the time taken to code a new key was not long. Afterwards, we checked that both the new key and my other key wor... See more

Rated 5 out of 5 stars

Sorted a time and date to fix the locks within hours of RAC contacting them , Locksmith arrived on time and said that he was going to be doing, no hidden extras. He done a great job.

Rated 5 out of 5 stars

Used the service via RAC.. Staff member was great and very reassuring. zero damage caused to my car locks Arrived within 2 hours of logging the issue

Rated 5 out of 5 stars

Prompt professional service. From the first contact to the completed job I was kept updated and in mind. The loss of keys is at best annoying and to be treated respectfully for my error.

Rated 1 out of 5 stars

Because the locksmith didn't want to travel to where the car was located they cancelled my key claim. I have now sold the car but told the new owner that I would sort out a spare key to be forwarded... See more

Rated 5 out of 5 stars

Once my claim was accepted, I was contacted by these locksmiths & the technician arrived fairly quickly. It took some time to create the new car key, as the new key is not quite the same as the older... See more

Rated 5 out of 5 stars

I found Locksmiths & Locks extremely helpful, the lady I spoke with Jay went above and beyond to help me out, lovely and cheerful and so very helpful, thank you for everything

Rated 5 out of 5 stars

Good comms with phone calls to advise arrival time. Very polite and knowledgeable about his product. Thank you for everything as we were anxious and embarrassed about losing the car key.

Rated 5 out of 5 stars

An immediate appointment was booked for me. The technician arrived early but waited outside until the appointment time. The technician was quick and done the job within 45 minutes.

Rated 5 out of 5 stars

They were very friendly, kept me notified what time they would arrive. Very happy with the service they provided, I would definitely recommend them to family and friends.

Rated 5 out of 5 stars

Lost my car key, these guys came out and cut a new key with all key features programmed in Used genuine car key casings. All done at home in 45 mins. Friendly professional guy. Would recommend to... See more

Rated 5 out of 5 stars

Absolutely fantastic service, lost my car key and thankfully had keycare, took a week from start to finish to have my new key sorted. Ryan was brilliant, arrived exactly when he said he would, got my... See more

Rated 5 out of 5 stars

Took the time to explain problems that could occur without going ahead with the keyless car key, friendly and very efficient.

Rated 5 out of 5 stars

I had excelllent service from John Mutch. He came at short notice, discussed what he could do for me, and completed the job to my total satisfaction.

Rated 5 out of 5 stars

They informed me 30 minutes before and arrived on time. The person who came to do the job was very cooperative, understanding of our situation, and extremely supportive. I would definitely recommend t... See more

Rated 5 out of 5 stars

Thank so much. An outstanding service Came out within an hour I lost my car key Made a new key and got me on my way.incredably nice staff.i would highly recommend this company. 100 percent.

Rated 5 out of 5 stars

Josh was efficient, prompt and polite. Texted in advance to confirm his ETA. Did a good job. Would definitely use again if required.

Rated 5 out of 5 stars

Superb service. Came on time, friendly and professional. Very knowledgeable and sorted my issue in good time. Would highly recommend and have no hesitation in referring on.

Rated 3 out of 5 stars

Quick call after referral from insurance.Then downhill. Had to call email for updates daily eventually The contractor arrived did a quick quality job. So lucky I was able to manage without the vehicle... See more


Company details

  1. Emergency Locksmith Service
  2. Locksmith

Written by the company

Specialist Auto Locksmiths Services Lost Car, Van and Truck Keys Replaced Spare Keys for Car, Van and Truck Keys Locks changed and Keys Deleted Broken Keys Repaired Vehicles Professionally Unlocked/Opened 24/7 365 Covering England, Wales, Scotland and Northern Ireland Home and Commercial Locks, supplied and installed


Contact info

4.9

Excellent

TrustScore 5 out of 5

799 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The locksmith called to notify…

The locksmith called to notify estimated time of arrival .. and on arrival called again - . A key replacement was made even with a slight issue was rest assured that the solution would be made - another key was programmed and provided - the guy was polite and well presented and customer care was 10/10 though out .

October 30, 2025
Unprompted review
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Rated 5 out of 5 stars

Lost my car key

Lost my car key, these guys came out and cut a new key with all key features programmed in
Used genuine car key casings. All done at home in 45 mins. Friendly professional guy.
Would recommend to everyone.
Thanks

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Out standing service

Very warm welcome from me to you, sorry forgotten the Enginiers name my polagies to you again. I like to thank to you to solve my problem out and giving me your best and given me out standing aervuce which o have recieve from and iam greatly apriciated with your work and your tine and effert i really appeicited with how interact and hommunicate with me like family member i ever seen, hope i get you again if i have any idsyr in future thank you so much agian.

October 25, 2025
Unprompted review
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Rated 3 out of 5 stars

Quick call after referral from…

Quick call after referral from insurance.Then downhill. Had to call email for updates daily eventually The contractor arrived did a quick quality job. So lucky I was able to manage without the vehicle

October 24, 2025
Unprompted review
Rated 3 out of 5 stars

Very good service, eventually

The engineer who fitted the car keys worked efficiently. We received lots of communication with regards the estimated time of arrival etc which was very reassuring. However, and I'm not sure which company was the cause, we were disappointed with the number of times the engineer was required to attend the property as the wrong key was ordered on two occasions.

October 14, 2025
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Rated 5 out of 5 stars

Excellent service

Excellent service… phoned beforehand, arrived promptly and provided a very professional service

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Carried out the job efficiently. Technician was very clear and concise. Very happy. Highly recommend. Thank you

October 14, 2025
Unprompted review
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