I purchased two items, both of which were gorgeous. I kept one, but unfortunately the other didn’t work due to the size. I used their automated customer service, which was very easy and fast, and the... See more
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Have made two purchases which I subsequently returned. For one I was partially refunded (the amount did not match what they said they would refund) and for the other there is no sign of my money. So... See more
I almost never write down a brand especially one I have high hopes for. Terrible quality, I don’t know where the “good quality” claims come from but you can’t sell lingerie at Bordelle prices with H&... See more
Customer service is impeccable. Responsive. Prompt shipping. Effortless returns if needed. And tge product quality is amazing.
Company details
Written by the company
Chez LIVY, nous réinventons la lingerie comme une véritable expérience de liberté et d’élégance. Chaque pièce allie design audacieux, confort et savoir-faire d’exception pour sublimer le corps et révéler la singularité de chaque femme. Plus qu’une marque, LIVY est un état d’esprit : celui de l’assurance, de l’audace et de l’expression de soi. Nos collections associent sensualité, innovation et intemporalité, pour accompagner chaque femme dans sa vie quotidienne comme dans ses moments les plus intimes. En boutique comme en ligne, nous offrons un service attentif et premium, guidés par une mission : inspirer confiance et empowerment.
Contact info
50 rue d'aguesseau, 92100, Boulogne-Billancourt, France
- 0685230540
- bonjour@li-vy.com
- li-vy.com
4.0
Great
166 reviews
Replied to 10% of negative reviews
Typically replies within 2 weeks
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Rubbish customer service
Have made two purchases which I subsequently returned. For one I was partially refunded (the amount did not match what they said they would refund) and for the other there is no sign of my money. So disappointed because the designs are gorgeous and I REALLY want to order more but I think I will refrain.
Update: This has since been resolved. It took a while but the team followed up regularly to identify and fix the issue.
September 1, 2025
Unprompted review
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my husband bought me a chain bra worth…
my husband bought me a chain bra worth more than 500 EUR... I didn't have a chance to wear until a year after he bought it and it immediately broke. Customer service just replied saying that they no longer accept returns after a year and no options to replace of repair. Terrible quality and definitely not worth the money.
March 19, 2025
Unprompted review
Nice design, poor customer service, still waiting for a refund
The designs are nice but the quality of the product is poor; moreover, I ordered a pair during the Black Friday sales and DHL delivered it to the wrong place. I have no response from Livy about a refund for a month now.
December 15, 2024
Unprompted review
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