LEUCHTTURM1917 Australia Reviews 

346
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

these are my go to journals i adore them. i’ve filled multiple ! they delivery service is always top notch as well as the quality

Rated 5 out of 5 stars

Leuchtturm have an interesting range of products, of good quality and, for the most part, well presented. Sometimes it was a little difficult to work out the finer details, such as the organization... See more

Rated 5 out of 5 stars

Leuchtturm is my go-to for pocket-sized notebooks, for work notebooks, as well as for all-manner-of-use books. Well made with thoughtful additions, such as dual ribbons for place-keeping, numbered pa... See more

Rated 4 out of 5 stars

Product never arrived. Auspost asked for the supplier to contact them. I tried to raise a support ticket with you but received no reply. I would like to speak with someone reference this issue ple... See more

Company replied

Company details

  1. Book Store

Written by the company

Notebooks, Planners and Diaries from Leuchtturm1917


Contact info

4.8

Excellent

TrustScore 5 out of 5

346 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.8

All reviews

(346)

36 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service: after advising of an error in embossing, a new notebook (with the correction made) was sent the very same day which was a surprise and a delight! Many thanks team.

August 18, 2024
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Rated 4 out of 5 stars

Good learning journal, poor finish journal

Hi! I love the learning journal, but I am dissapointed with the finish journal. It looks to me like very little advice or rather quotes that are supposed to motivate you rather than a real guidance as to finish projects. Moreover the whole topic of finishing is not really covered. You're getting some very few tips on how to make a plan for your project - but really very little. And then the whole magic of how to really finish something remains a secret again. Designed well but hardly any content. Would send it back if it wasn't so expensive to send it away.

September 18, 2024
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Rated 5 out of 5 stars

Excellent diary

The diary arrived fairly promptly but had minor damage. These things happen in the mail so that’s not Leuchtturm1917 Australia’s fault. Initially, when I used their online form to send a photo and ask for help there was a problem with communication. After making further contact Leuchtturm1917 Australia sent a new diary. The diary is excellent and I can recommend them.

August 14, 2024
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Reply from LEUCHTTURM1917 Australia

i am sorry your order arrived with damage. the online form system may have failed at the time you submitted the photo. I will send you a replacement diary today.

Rated 4 out of 5 stars

Product never arrived however supplier was excellent in assisting me

Product never arrived. Auspost asked for the supplier to contact them. I tried to raise a support ticket with you but received no reply. I would like to speak with someone reference this issue please.

Update: received reply from Leuchtturm below. Will update again when issue resolved. 20 Aug 24.

2nd Update: I received the delivery express post in perfect order, Thankyou for your handling of my concerns. 22 Aug 24

July 22, 2024
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Reply from LEUCHTTURM1917 Australia

Thank you for your feedback on your recent purchase. Unfortunately, Australia post hasn't notify us of your enquiry. I have looked at your tracking details for your parcel and have lodged a missing parcel enquiry with Australia Post also. I will also arrange for your order to be resent out from our warehouse.

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