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Review summary

Created with AI, based on recent reviews

Looking at 50 reviews, reviewers had a great experience with this company. Many customers consistently praise the fast delivery, often noting that their orders arrived quickly and within a few days. People are also very satisfied with the quality of the products, finding them to be accurate and high-grade, while also appreciating the competitive pricing. The packaging is frequently mentioned as secure and well-done, ensuring items arrive without damage. However, some customers experienced significant issues with their orders, including long delays, lack of communication, and even cancellations without explanation. These individuals reported not receiving tracking updates or their products, leading to frustration and the need to reorder from other vendors.

What people talk about most

Delivery service

Consumers find delivery service to be positive, with many reviewers praising the fast shipping times and... See more

Order

People report ambiguous experiences with order, with some customers expressing significant dissatisfaction... See more

Product

Users describe positive interactions with product, consistently praising the high quality, reasonable... See more

Price

Reviewers highlight positive aspects of price, consistently noting reasonable and great prices for... See more

Quality

Customers consistently note positive experiences with product quality, frequently describing items as "high... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I mistakenly placed an order which I had to cancel afterwards and which had to be returned. This was handled perfectly by customer service. The refund was done within hours even though I created the... See more

Rated 5 out of 5 stars

Fast shipping, and good quality products. The purity indicated is accurate (according to my tests). Order arrived in less than 12 days. Packaging is good, no leaks in chemicals. This is a really good... See more

Rated 5 out of 5 stars

I made my own hydrophilic oil for face using Polis.80 and apricot and grape seed oil in proportion 15% polis.80 and 85% oil. If it too thick add oil. It is just wonderful, fantastic! Taking in acco... See more

Rated 5 out of 5 stars

Fast delivery. However my order came in a toolbox. Thougt it was something else before opening.


Company details

  1. Chemical Wholesaler

Written by the company

JSC Lerochem is family owned company which specialize in supply of raw chemical materials in small scale. Our strength is small batch for customer needs: small business, personal use, tests for big companies, personalized solutions, "white label" production. We offer materials for these industries: gardening, metal working, food additives, water treatment, school experiments, cosmetics, paint, wood, heating and cooling, cleaning and other industries. Also we can provide support to find solution for customer problem using the right chemical materials. We can provide products with customized labels with client brand. We can mix the solutions by customer needs. There are some examples of our work: Hydrazine hydrate 3% solution for corrosion inhibition operation in power plant, when commercial concentration is 64%, Isopropyl alcohol solution for automotive industry company by specific concentration, when commercial concentration is >99%, cleaning solution for ships bunkers as an alternative to long delivery of usual used.


Contact info

4.2

Great

TrustScore 4 out of 5

72 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 45% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 1 out of 5 stars

We will be seeking reimbursement

After nine weeks of silence regarding our shipment, we have been forced to reorder from a different vendor. We will be seeking reimbursement from Lerochem for the price difference and any associated costs caused by this failure to communicate.

May 22, 2026
Unprompted review
Lerochem logo

Reply from Lerochem

Hello, please write order reference, that we could check situation

Rated 4 out of 5 stars

Quick delivery

Quick delivery, product exactly as expected, reasonably pricing. One star minused from slightly inconvenient paying methods. Recommended 100%.

April 24, 2026
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Rated 5 out of 5 stars

Superb

Great products, great prices, high quality and most of all quick EU shipping. We order from Sweden and get the products within a couple of days.

March 25, 2026
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Rated 5 out of 5 stars

Great service and fast shipping

Great service and fast shipping. Shipped to Denmark in a couple of days. Would definitely buy from again when needed.

The site was a little sketchy at first with the translator on the website, but would 100% use again.

March 25, 2026
Rated 5 out of 5 stars

High quality products

High quality products, fast shipping and reasonable prices, you can't find any cheaper in EU!

Once a parcel was lost during shipping, contacted Lerochem by phone and they answered quickly that they will resend it and I got it within 5 days!

The only thing I could point out is they could be better at answer on mail.

All in all very good company!! Love your quality products!!

March 21, 2026
Unprompted review
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Rated 5 out of 5 stars

Exactly as ordered

Exactly as ordered. Well packed (powders in plastic bags, liquids in bottles, paste in box) thoroughly wrapped in plastic foil. No leakage. A little trouble with the carrier HERMES (delivery to closed pick up store..) can not be blamed to the sender. Good communication. Already ordered again (chose different carrier..)

February 23, 2026
Rated 1 out of 5 stars

No response anymore after a refund was promised

I got no refund or communication after my shipment was lost. I got no response for two weeks. Six days ago I asked for confirmation and a refund. I contacted them from another emailadres to rule out a spam filter accident but reality is slowly seeping through; I lost a lot of money - and it's not by accident.

March 4, 2026
Unprompted review
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