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Review summary

Created with AI, based on recent reviews

Considering 115 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality and stylish nature of the products, particularly the contact lenses, noting their comfort and natural appearance. The delivery service is frequently highlighted as fast and reliable, even for international orders, with many appreciating the thoughtful and secure packaging, often including free gifts. Reviewers also commend the exceptional customer service, describing it as proactive, responsive, and helpful in resolving issues and providing guidance. However, some people were dissatisfied with certain aspects. A few customers reported issues with specific lens brands causing discomfort, blurriness, or even eye infections. There were also instances where the color of the lenses did not match the website's depiction, or where delivery times were unexpectedly long due to shipping company issues, despite expedited shipping being paid for. A small number of reviewers also mentioned difficulties with returns due to the company's location.

What people talk about most

Product

Clients share positive opinions on product. Many reviewers praise the high quality, comfort, and realistic... See more

Delivery service

Users describe positive interactions with delivery services. Many customers praise the extremely fast... See more

Quality

People report positive experiences with quality. Many customers praise the good quality, comfort, and... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional and helpful... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I've gotten my contact lenses (solotica) here for almost 10 years now! Customer service is exceptional they will always make sure things go properly. The product itself is always second to none!... See more

Rated 5 out of 5 stars

I am originally from the United States and live in the Philippines. I order contacts about every 6 months and FedEx usually says “recipient not available” or “business closed” or “returning to sender”... See more

Rated 5 out of 5 stars

Finally found the best green contact in Jade by Hidracor! Tried airoptix and fresh look and others too, but this lens is a beautifully blended natural shade. I was also surprised at how comfortabl... See more

Rated 5 out of 5 stars

Wow! Their expedited shipping option is fast! Just 5 days overseas and through the weekend. And I love my new lenses - high quality and beautiful. Love the little gift bag included too! Great communic... See more


Company details

  1. Cosmetics Store

Written by the company

lens.me is a certified optical shop offering brands such as Solotica, Anesthesia, Bella and more. We offer super fast global shipping and are always on hand, night or day, for all our customers with our 24/7 support team.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I just received my order thank you so…

I just received my order thank you so much this is the first time for me to order from lens.me but honestly the order is exactly as i wanted with the same contact lenses color and power i requested and the packaging is amazing and neat, delivery fast and as promised im so happy to buy from this shop and definitely this is not the last time.. 10 out of 10

November 8, 2024
Unprompted review
Rated 5 out of 5 stars

USPS Issues

Our only complaint is towards USPS. Although, we were home, USPS claimed no one was home to take delivery. As such, they returned the package to the local Post Office and we had to drive to the local Post Office to take delivery. Otherwise, the said services by lens.me were seamless.

October 23, 2024
Unprompted review
Rated 5 out of 5 stars

So far I love the colour

So far I love the colour. I’ve only been wearing one month, so not sure if they will hold up. I have dry eyes so I’m hoping these will continue to be wearable for the whole day. Again, the addict blue colour is great!

November 4, 2024
Unprompted review
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Rated 5 out of 5 stars

Hades was made happy! :)

I cannot believe how easy the ordering process was! My lenses shipped very speedily, and they were of highest quality. I purchased nonprescription lenses for a Halloween costume, and these were PERFECT! If/when I ever need lenses again for this or a similar purpose, I am coming here first!

October 31, 2024
Unprompted review
Rated 5 out of 5 stars

Beautiful colors to choose from!

Beautiful colors to choose from, fast shipping, great prices & good customer service. Love the colored dailies. Very comfortable & non irritating. Will definitely be returning to try other colors.

October 29, 2024
Unprompted review
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Rated 1 out of 5 stars

They do not respond to your emails

They do not respond to your emails. I had paid $19.99 for express shipment that was supposed to be delivered on October 17th. It never came and said it will come on October 21st. I have yet not seen any updates for the past several days. I have emailed to this company numerous of times but yet they do not return any of the emails. Horrible customer service. If you plan to order contacts order from EZcontacts. They are fast and responsive.

Best regards

Justin N., Ph.D

October 15, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service

Excellent service. I always find quality contact lenses, easy check out ..I received my lenses faster and it was in very good packaged .happy with my shopping

September 12, 2024
Unprompted review
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Rated 5 out of 5 stars

I really enjoy having a website that offers variety!

I really enjoy having a website that offers non-prescription (and prescription) color lenses. I have wanted to buy them for years. Finally, YOUR SITE has a great selection a vast array of colors and for the most part is affordable for people like me who are on a fixed income. You offer really FAST delivery and they come in packaging that really protects the product!

September 5, 2024
Unprompted review
Rated 5 out of 5 stars

I have tried a few companies colored…

I have tried a few companies colored contact lenses and if I’m taking all things into consideration these are my favorite. Others that I have tried I don’t wanna say irritated my eyes but I could tell that they were there. These are soooo comfortable I don’t even notice that I have them in. The colors are also very natural and are great for people with darker eyes. I know other companies are cheaper and trust me I’ve tried them and I can honestly say I’ll pay the extra every single time because of the quality. I’ll definitely be a repeat customer!

September 18, 2024
Unprompted review
Rated 1 out of 5 stars

The worst customer service I’ve ever…

The worst customer service I’ve ever experienced
My lenses have arrived damaged in a wet plastic bag yes plastic bag this is how they shipped it overseas no bubble wrap no box !!!
I’ve been contacting them for days now to send me replacement or refund and they refuse to do anything
Asking me to contact usps and open a case with them!!!
What does a usps have to do with a damaged product that was in multiple transits from Dubai to USA !!!!
I need my money back

September 12, 2024
Unprompted review

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