Excellent service from Mehdi Bakrim service client. He did several manipulations to check why I couldn't make or receive calls, followed up by email and a phone call today. So refreshing to speak to a... See more
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Very good! Top quality experience, does not waste your time. Maybe misses some sort of climate pledge (1% for the planet?). Also I find it sus that they offer 0.01 EUR/Mo in a long list of seemingly r... See more
Looking at some of the 2-3 or even 1 star reviews I am surprised. After 13 years with O2 and being SIM only monthly rolling contract and paying £11 a month I decided to switch to Lebara who uses Voda... See more
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Tr... See more
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Company details
Written by the company
LEBARA est un opérateur de réseau mobile virtuel spécialiste des appels depuis la France et l’Europe vers l’international et de l’Internet. LEBARA fait partie des premiers fournisseurs de cartes SIMS et forfaits prépayés tout compris (Appels/SMS/Internet) sans engagement de qualité à des prix avantageux.
Contact info
78 rue championnet, 75018, Paris, France
- lebara.fr
4.8
Excellent
9K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes ravis de votre expérience positive et de votre appréciation de notre réactivité. Merci pour votre avis.
Très belle journée à vous,
Martin Lebara France
Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes ravis d'apprendre que vous avez eu un entretien parfait et de bons conseils. Nous vous remercions pour votre aimable recommandation.
Très belle journée à vous,
Martin Lebara France
Very good thank you
April 5, 2026
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
sommes ravis que l'expérience vous ait plu et vous remercions pour votre commentaire très positif. C'est très apprécié!
Très belle journée à vous,
Martin Lebara France
As a network provider
As a network provider, no real issues, but the customer service is appalling. They have a contact number which tells you to use the online chat function. The online chat function has been on hold for 2 hours with no agent. I now have no working phone. Pretty irritating to deal with when things go wrong, but no issues if you just want a cheap network provider.
April 2, 2026
Unprompted review
Reply from Lebara Mobile (FR)
Hello B Scarfe,
To better assist you, we would need some additional information. We invite you to reply to our request, and once received, one of our experts will be at your disposal to assist you.
Have a nice evening.
Alice from the Lebara France team.
I am completely hopeless when it comes…
I am completely hopeless when it comes to anything technical and I needed to add another number to my mobile account. I contacted customer services and spoke to Puneet Desai who was extremely patient and talked me through the whole process
March 27, 2026
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes ravis que votre expérience ait été positive. Merci pour votre appréciation.
Très belle journée à vous,
Martin Lebara France
DONT BUY LEBARA FRANCE
I have big problem with the country I travel to (Denmark) my Lebara card does not work in Denmark , I am always having this problem everytime I come to this country , I call Lebara and they tell me somebody will call me, but the funny thing is that ,they do not understand they can not contact me cause my sim card not working in this country, I keep calling them and they say we will call you back, DONT BUY LEBARA FRANCE
they do not understand, I can not call or recieve calls from anyone , is this hard to understand , stop answering me in here telling me to feel free to call 2323 ,o my God
from Lebara France - - - > We’ve noticed that you have not replied to our request for additional information. Please feel free to contact us for free by calling 2323 from your Lebara number.
Have a great day.
Alice from the Lebara France team.”
I have decided to move my number to Lyca Mobile , their number never fails , and they do not ask me stupid questions like lebara does, HORRIBLE COMPANY
March 8, 2026
Unprompted review
It was very smooth with Authman
January 23, 2026
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
Thank you for your positive feedback regarding our customer support. We're delighted to hear that you were satisfied with your experience.
Have a great day,
Martin Lebara France
Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes ravis de savoir que vous avez reçu l'aide dont vous aviez besoin. Merci pour votre avis positif.
À très bientôt,
Martin Lebara France
Good customer service experience with…
Good customer service experience with Ousama! Would recommend.
January 8, 2026
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes heureux d'apprendre que vous avez apprécié votre expérience. Nous vous remercions pour votre aimable commentaire.
Bonne journée,
Martin Lebara France
France to UK Calls Not Working
We live in France, but we are English. Our Lebara accounts are for us to call numbers in the UK. On around 90% of calls to the UK, we cannot get a connection.
Contacting Lebara, they tell us that we should be able to make these calls, and that they will work to fix the problem. We have contacted Lebara by all means, telephone, email, helpline etc., numerous times over a year. It is rare that we can get a response, and when they do answer, their actions do not resolve the problem, or the contact is not maintained.
This means that we are paying 30 Euro / mth for a system which does not work, with a company which does not care.
January 8, 2026
Unprompted review
Reply from Lebara Mobile (FR)
Hello Mark,
Thank you for your feedback. We would like to investigate in more detail the areas where you experienced a degradation in our services to understand what may have caused these variations.
We note that you have not responded to our request for information. We invite you to contact us free of charge at 2323 from your Lebara number.
Have a good day.
Alice from the Lebara France team
Reply from Lebara Mobile (FR)
Bonjour,
Nous vous remercions pour votre aimable commentaire.
Très belle journée à vous,
Martin Lebara France
Good customer service
Good customer service, thanks for Othmane for helping out when needed.
December 31, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes ravis d'apprendre que vous avez apprécié votre expérience. Nous vous remercions pour votre aimable commentaire sur notre service.
Très belle journée à vous,
Martin Lebara France
The service is very good recomend
The service is very good recomend. The call sevice is also good. Othmane is also very nice
December 17, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
We are delighted that the information provided by our agent was useful to you and thank you for your positive review.
Have a great day,
Martin Lebara France
Lebara’s service has been exceptional
Lebara’s service has been exceptional, they have good coverage in overall Europe. And amazing customer care support…especially mr. Othmane. He helped me with a problem I faced flawless and quickly! Truly amazed!
November 28, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes heureux d'apprendre que vous avez trouvé le service réactif, à l'écoute et efficace. Merci pour votre évaluation positive.
Bonne journée,
Martin Lebara France
othman was very helpful and wonderful…
othman was very helpful and wonderful customer service
November 26, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes ravis de savoir que vous avez reçu l'aide dont vous aviez besoin. Merci pour votre avis positif.
À très bientôt,
Martin Lebara France
Thank you very much Mr Othmane for…
Thank you very much Mr Othmane for supporting me in purchase Lebara plan
November 24, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Merci beaucoup pour votre avis positif! Nous sommes ravis de savoir que vous êtes satisfait.
Très bonne journée,
Martin Lebara France
Othmame was very helpful
Othmame was very helpful. He corrected an error I had made on setup.
November 24, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre service client. Nous apprécions votre commentaire positif concernant la compétence et la serviabilité de notre représentant.
À très bientôt,
Martin Lebara France
Othmane
Othmane
Very good service from Lebarra. Always reply quickly
November 21, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Merci d'avoir pris le temps de rédiger votre avis,
À très bientôt,
Martin Lebara France
Excellent customer care and service.
Excellent customer care and service.
November 21, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Bonjour,
Merci beaucoup pour votre avis positif ! Nous sommes ravis de savoir que vous avez apprécié la réactivité et la serviabilité de notre équipe.
Bonne journée,
Martin Lebara France
Othmane
Othmane
Lebara is my favorite service I have been using it for a years
November 19, 2025
Unprompted review
Reply from Lebara Mobile (FR)
Hello,
We are delighted to hear that you enjoyed your experience.
Have a wonderful day,
Alice Lebara, France
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