The Leather Satchel Co. Reviews 793

I have bought a number of items from The Leather Satchel Co and each one has been beautifully made with quality materials and the colours closely match those on the website. In addition I have found the After Sales support to be first class. Even if you don't choose the Gift option, your order still arrives carefully packaged to protect the item(s).

I’ve had my patent leather tote for over 10 years now and ruined it by using normal leather polish on it (husbands fault) ,when I reached out for some advice on how to fix it, I received the most incredible surprise.
Keith sent me a patent cleaner and a video tutorial showing me exactly how to use it!
This is exactly what British craftsmanship looks like. My bag looks stunning again and is ready for the next 10 years. I’m not big on constantly changing my bags so when I made my purchases I had longevity in mind, this has exceeded my expectations and more than I could ever ask for.
HUGE thank you to Keith for treating me so special!

My daughter absolutely loves the satchel for her 18th birthday and appreciates all the tweaks you have made to make it perfect for her. It really is a work of art, beautifully made and beautifully packaged - and your customer service is outstanding. It's a really special present that I'm sure will be with her for a long time!

Firstly the service is brilliant, my 1st order was placed in 2021 a Leather Satchel (birthday present) quality like no other. My second order was a made to order A4 Portfolio again The quality is outstanding. I have just placed another order for my daughter`s birthday. Yes you might pay a fraction more, but you get a great product that will last a lifetime. Also communication is fantastic. Thanks Keith and team.

Impeccable describes the Leather Satchel Company perfectly. From my initial enquiry, Keith patiently and methodically advised various options and supplied sample swatches which allowed me to specify exactly what I wanted. The finished Windsor backpack is bespoke, beautiful and handmade by people that are obviously very skilled and care about the products they manufacture. Whilst this is the first purchase I have made from them, I am very sure it will not be the last.

One word - amazing! describes both the satchel and the service. The love and care that goes into these products and making sure that the customer is happy with the outcome makes ordering a satchel as a gift a special journey. Keith, the Master Craftsman, made sure that the details of our order reflected what we were looking for and that our funny shaped laptop fit snugly. The satchel arrived ahead of time and really well packaged. A super special present which will get lots of use - we're both really chuffed! Thank you Keith!

The Leather Satchel Co. is top notch! From customer service, to packaging, and high quality materials. The artisans working in this company are very talented and elevate their craft to the higher standards in every aspect. On the human level, they are very professional and kind and quick to help with every inquiry. I’m a very happy customer, definitely purchasing from them again in the future. Serena

Great personal communication from the time the order was placed, increasingly a rarity with many companies and so important. Satchel arrived in good time, very well packaged and beautifully made.

I just got my third Portrait Backpack from Leather Satchel Company and I love it.

I bought my first 13 inch one in 2014 and used it almost every day for 12 years, which is pretty crazy. This new one replaces that original bag. I also have a bigger 15 inch version for travel. They’ve all held up great.

Keith, their Master Craftsman, sent me a personal message about customizing the bag and helped a lot with delivery and customs. I really appreciate the personal contact and the great customer service.

Huge recommendation!!

After extensive research I decided to order a bespoke music bag from The Leather Satchel Co and following my initial contact with Keith I knew that I had made the right decision. I admired his passion, his knowledge and his philosphy and I wanted to be part of it.

I was very impressed when I received the bag. I own many designer pieces for special occasions but this a proper British daily workhorse, supremely functional and looks lovely. It exceeded my expectations and I don't think anyone can match it at the price point.

A quintessential addition to my collection and in the true spirit of the most famous of Dickensian characters, I will be back for more...

I needed a new everyday handbag, and decided to buy a medium Pixie in British Tan from the Leather Satchel Company after an excellent experience ordering a music case for my daughter before Christmas. I was fed up with buying bags that look tatty after a year and start to fall apart after two - and was looking for something with more longevity. As before, the quality, service and value for money could not be faulted.

I particularly appreciate that the catch works smoothly, so the bag can be opened and closed securely with one hand and without needing to look. I took it out in the rain and the finished side seems to be pretty water resistant, or even waterproof (although I am not sure it is advertised as such).

One thing to note is that the interior dimensions need to be taken seriously- hopefully it is obvious from the product description, but this is a structured bag and there is no option of overfilling it. I chose the 20mm volume boost and I can fit a (very) large bunch of keys, a large wallet and a phone in a robust case in it comfortably . Add a packet of tissues and it starts to get snug.

I will definitely buy from the Leather Satchel Company again, although I will spend some time living with this bag first, to see whether I should complement it with a different size or style (they have some great colours). I am expecting this one to last long enough for it still to be in good condition and looking great by the time I am ready for another one, so I can run the two alongside each other!

Fantastic company to deal with. Great experience and love my note book 📖 cover

What an excellent experience ordered a Keyring which arrived quickly and exceedingly well packaged which boded well for its contents . Upon opening and unwrapping my Keyring from it’s tissue paper I was presented with a beautiful Keyring very well made and initialed on one side as requested and the other side embossed with the company logo and the year 1966 the colour distressed Mersey waters is a fantastic shade of blue and the Keyring is a credit to the craftsmen that made it in the company,and would not hesitate to recommend the company and its products

I purchased a custom-made mobile phone cover that provides protection for both the screen and the camera lens.

The quality is exceptional and I would recommend this company to anyone seeking bespoke leather products.

I cannot rate this company highly enough.
I bought a 14" satchel in wrought iron and Keith checked every detail before the bag was made, he even replied on Boxing Day.
What more can I say? The bag is perfect and I love it

I was given a music bag for Christmas, and I had great pleasure in deciding over the samples. The colour choice is impressive, but what is more impressive is Keith’s eagerness to give one the perfect bag. When I mentioned some additions, he wrote detailed suggestions with clear photographic options. It could not have been clearer, with the result that I knew exactly what I was going to get. Even so, when the box arrived it was exciting to unwrap. The packaging is beautiful. I am so happy with my music bag. I just have to ensure that my playing does it justice. I love the heaviness of the metal bar. It is wonderful that the factory is here. The quality shows. Thank you, Keith.

Just bought my first Festival Satchel and I know it’s not going to be my last! The quality of the bag is wonderful, as was the whole shopping experience. Brilliant customer service!

I recently purchased a satchel as a Christmas present for my wife. I left it very late in the day to order, 13th December but still went ahead with fingers crossed I might receive it by Christmas.

I was contacted by The Leather Satchel Co on the day of ordering who explained that these bags are handmade however was given some assurance that I would receive the finished item in time.

The Leather Satchel Co kept me updated as to where they were in the process making a helpful suggestion about adding a handle and updates when the bag was dispatched.

I’m pleased say that I received the bag on 20th December and to say I'm happy with it is an under statement you can see and feel the quality of the finished article and I’m sure my wife will have many years happy use.

Andrew

I have just received my bag and I immediately fell in love with it. The bag itself is a timeless design and is extremely well made. What makes me wish I could give 6* instead of 5, is the fact these bags are handmade in Britain. It’s so rare these days to buy an item and feel the love, care and attention that went into making it and I really do hope they continue to make their products in this way - it just doesn’t compare to fast fashion. Also the updates and communication throughout was 10/10. I had a last minute design change request and needed my bag on a tight deadline and it was sorted out with no issues. I will definitely be a returning customer and will be recommending you to all my friends & family!

Again I can`t recommend the Leather Satchel Company enough - as a returning customer it is a pleasure to trust and relie on the fantastic customer service (many thanks to Keith !), the exeptional and outstanding quality of the satchels - and of course the choice of sizes, colours, extras,... This time I just wanted to add a handle, everything was taken care of to make sure I got exactly what I wanted to upgrade my beloved satchel. It is a treat to own a bag made by this experts, and a pleasure to deal with the lovely staff. Thank you !