I can't recommend Caitlin Ellinor‑Smith highly enough. From the very beginning, she was professional, approachable, and genuinely helpful throughout the entire letting process. She took the time to... See more
Location
Switch location2-4 Mulgrave Road, SM2 6LE Sutton, GB
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See what reviewers are saying
Had a pleasure working with leaders. Me and my partner are very happy with the place they found for us. They were very efficient, quick with responses. The agent we worked with Metz was so kind very c... See more
We had the pleasure of working with Metz who is part of the Leaders Sutton branch team. He is great, communicates clearly and promptly, asks and listens to what we were looking for, and is a lovely po... See more
Company replied
We had Metz show us around our first rental property. He was very helpful and very proactive in keeping us up to date and sharing the necessary information with us. Overall, I am very impressed with... See more
Company replied
Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Sutton
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
2-4 Mulgrave Road, SM2 6LE, Sutton, United Kingdom
4.8
Excellent
99 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 1 week
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Brilliant service
We are truly grateful for the incredible support Victoria from Leaders estate agents provided during our recent search for a rental home. From the very beginning, she approached our journey with warmth, patience, and genuine kindness that immediately put us at ease.
Victoria took the time to understand our needs and guided us with thoughtful suggestions, always ensuring we felt comfortable and informed at every step. Her professionalism was matched by her personal touch, she never made us feel rushed, and her encouragement made what could have been a stressful process feel smooth and even enjoyable.
What stood out most was her ability to balance expertise with empathy.
We couldn’t have asked for a better person to accompany us on this journey. Victoria’s warmth and dedication made all the difference, and we wholeheartedly recommend her to anyone looking for a home.
December 3, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Michael Egbor We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had an excellent experience with…
I had an excellent experience with Leaders Sutton and I want to give a special thank-you to Victoria. She was incredibly helpful from start to finish — quick to respond, clear with information, and consistently supportive throughout the whole process. Everything was handled smoothly and efficiently, making the move-in experience quick and convenient.
I genuinely appreciate her professionalism and friendly approach. Highly recommended!
December 2, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Gaurab Bhagat We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders Sutton staff are excellent
My experience with Leaders Sutton has only been positive! They maintain high standards of professionalism, with excellent communication and flexibility. Special mentions to Michael, Sian & Victoria for working so quickly with me on short notice.
November 27, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Jacob, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Used Leaders for a rental
Used Leaders for a rental. Have to say Beth at Sutton was so helpful and made the rental process so easy.
November 20, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Andy Lee We greatly appreciate your 5-star review and the time you took to share your experience with Beth. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
The whole team were super helpful
The whole team were super helpful, good to deal with and would highly recommend. Big shout out to Michael, Sian and Ruth.
Thanks for all your help in getting us lovely tenants
October 24, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Cheryl, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Excellent Experience
We had an exceptional experience in our flat-search with Victoria Grandison. Courteous, punctual, efficient and knowledgeable. She has all the qualities necessary for her clients.
November 18, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Michael Lewis We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Leaders have always looked after me…
Leaders have always looked after me over many years, 20 years ago for my personal renting, today for renting my properties. Leaders are always afficient and effective. Larissa Hall has been especially efficient, and I highly recommend her
November 18, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Stuart Perry We greatly appreciate your 5-star review and the time you took to share your experience with Larissa. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
“I’d like to leave a very positive…
“I’d like to leave a very positive feedback for Sian. She was very practical, really helpful, and made everything so much easier. I’m extremely grateful!”
November 15, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Mirien Bendrao We greatly appreciate your 5-star review and the time you took to share your experience with Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Helpful agents for property letting
I used Leaders Sutton for letting a property for the first time and have found them to be very profession and helpful in all aspects of the process. My letting was dealt with by Sian and Victoria, both of whom did a great job on it and I would certainly use them again.
November 13, 2025
Unprompted review
Reply from Leaders - Sutton
Dear John R We greatly appreciate your 5-star review and the time you took to share your experience with Victoria and Sian. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Victoria and beth has been really…
Victoria and beth has been really helpful
October 24, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Rida We greatly appreciate your 5-star review and the time you took to share your experience with Victoria and Beth. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Fantastic team in Sutton
Fantastic team in Sutton !! Victoria , Beth, Michael, Ruth and Sian are amazing ! Could not recommend them highly enough. Very efficient, courteous and knowledgable! 5 Star!
October 24, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Joseph, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
Leaders are the best. Their customers services is awesome. Kudos to Beth
Leaders are the best. They have awesome team that knows how to handle customers query.
October 17, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Jaye Ola We greatly appreciate your 5-star review and the time you took to share your experience with Beth. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
I had an amazing experience with…
I had an amazing experience with Victoria! She guided me through everything, from viewing the flat to making and offer signing the contract. She was helpful throughout, friendly, and made the whole process really easy and enjoyable.
October 10, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Hasan Hisanawi We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Victoria is so lovely and accommodating!
September 10, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Mollie Hill We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Michael is the best manager that I have…
Michael is the best manager that I have dealt with. Always positive and responsive.
Luisa in management is very professional and responsive.
Wish the management location was in Sutton.
October 3, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Shahrokh Iranzad We greatly appreciate your 5-star review and the time you took to share your experience with Michael. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great experience !
Victoria was amazing during the property viewing really friendly and professional. She made the whole experience stress free and gave me great advice throughout.
September 23, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Olivia B We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Great service,flawless experience
Great service,flawless experience. Victoria was very helpfull
October 8, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Stoyan We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Overall my experience was really…
Overall my experience was really positive and this was due to the member of staff that I was put with to view our house the other week I believe her name was Beth and she was really attentive and listened to everything that we were saying. Highly recommend leaders as an overall company and five out of 5 stars for you Beth! thank you.
September 2, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Mollie Brazier We greatly appreciate your 5-star review and the time you took to share your experience with Beth. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
So helpful!
I was needing some information regarding my tenancy with leaders Sutton and Victoria was beyond helpful, she answered all the questions I had and went above and beyond to help and gave all the information I needed.
Thanks again Victoria you are a star!
October 8, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Meg Borrell We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Victoria was very professional
Victoria was very professional, attentive and made me feel genuinely cared for even when I asked (annoying) questions.
October 2, 2025
Unprompted review
Reply from Leaders - Sutton
Dear Kim Fuller We greatly appreciate your 5-star review and the time you took to share your experience with Victoria. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
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