Really great experience with Leaders. The team was super helpful, responsive, and professional throughout the whole process of renting the house. They made everything easy and stress-free, always r... See more
Company replied
Location
Switch location4 Bell Street, RH2 7BG Reigate, GB
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See what reviewers are saying
My partner and I have had a great experience with Leaders, Ellie has been really helpful and responds very promptly to any questions we may have!
Company replied
We currently rent with Leaders in Reigate and Chloe our property manager has been brilliant throughout. She is very responsive and friendly and has worked with our landlord to fix any problems as quic... See more
Company replied
I have been working with Chloe since starting renting my property with Leaders and I find her to be very professional and quick to deal with any queries that I may have. I am pleased with how my prop... See more
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Company details
- Real Estate Agency
- Property Investment
- Real Estate Appraiser
- Real Estate Rental Agency
- Real Estate Surveyor
About Leaders - Reigate
Written by the company
Leaders is one of the UK's largest and most successful estate agents, specialising in sales, lettings, and property investment. The company was founded in Brighton in 1983 by Neville Lee OBE, the co-founder of the Association of Residential Letting Agents.
Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!
We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Leaders customers can get everything they need under one roof.
For all formal complaints, please email customerservice@leaders.co.uk with your full name, the name of the branch you dealt with and the property address.
Your local property experts
Written by the company
- Whether you are looking to sell or let your home, our teams are on hand to help.
Contact info
4 Bell Street, RH2 7BG, Reigate, United Kingdom
4.4
Excellent
15 reviews
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Really great experience with Leaders
Really great experience with Leaders. The team was super helpful, responsive, and professional throughout the whole process of renting the house. They made everything easy and stress-free, always ready to answer any questions.
Would definitely recommend them to anyone looking for a reliable agency. Thanks again for all your help!
December 17, 2025
Unprompted review
Reply from Leaders - Reigate
Dear Clotilde
We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders experience
My partner and I have had a great experience with Leaders, Ellie has been really helpful and responds very promptly to any questions we may have!
April 14, 2026
Unprompted review
Reply from Leaders - Reigate
Dear Jess
We greatly appreciate your 5-star review and the time you took to share your experience with Ellie. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
My experience with the leaders has been…
My experience with the leaders has been very positive—they are supportive, inspiring, and consistently demonstrate strong guidance and professionalism.
June 15, 2025
Unprompted review
Reply from Leaders - Reigate
Dear Наталья Куринная, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Great experience
Property management by Chloe has been efficient and responsive, making the renting process smooth. Communication is clear, and maintenance requests are handled in a timely manner, though occasional delays can occur. Overall, the experience has been positive and professional.
February 26, 2026
Unprompted review
Reply from Leaders - Reigate
Dear Keone Botlhale Mzingwani
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
I was supported in a very effective…
I was supported in a very effective way, the team Ellie and Sam were very helpful and transparent throughout the process.
February 25, 2026
Unprompted review
Reply from Leaders - Reigate
Dear Osezele Ukpebor,
Thank you for your 4-star review! We're delighted to hear that you had a positive experience with Ellie and Sam. If there's anything specific we can do to make your next visit even better, please let us know. Your feedback is invaluable as we strive for excellence.
Kind regards,
Customer Care Team
Great property management from Chloe at Leaders Reigate
We currently rent with Leaders in Reigate and Chloe our property manager has been brilliant throughout. She is very responsive and friendly and has worked with our landlord to fix any problems as quickly as possible. When we’ve had urgent issues Chloe has gone out of her way to get things sorted. Thanks Chloe!
February 25, 2026
Unprompted review
Reply from Leaders - Reigate
Dear Isabel Summers We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
Service from Leaders Reigate
Chloe has been our property manager for some time now and during this period we have had occasions to involve her with change of tenants, late payments of rent, obtaining increases in rental amounts and various necessary maintenance jobs and statutory requirements. In all of our dealings, we have found Chloe excellent, efficient, gets back to you when she says she will and hugely helpful and friendly.
February 25, 2026
Unprompted review
Reply from Leaders - Reigate
Dear Kenneth Davie
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Since Chloe became Property Maintenance…
Since Chloe became Property Maintenance Manager, communication has improved significantly. She responds promptly to any faults reported and ensures issues are handled efficiently and professionally. Chloe has shown excellent knowledge and a strong understanding of how to run and maintain the property to a high standard. Her proactive approach and reliability truly make a difference. Highly recommended!
January 29, 2026
Unprompted review
Reply from Leaders - Reigate
Dear Chukwuemeka Ezeobi
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Property managed through Leaders
I have been working with Chloe since starting renting my property with Leaders and I find her to be very professional and quick to deal with any queries that I may have. I am pleased with how my property is being managed by Leaders.
February 24, 2026
Unprompted review
Reply from Leaders - Reigate
Dear Maxine
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Chloe has been very helpful
Chloe has been very helpful
There have been some maintenance problems which she has promptly dealt with. In addition, there have been a couple of late payments of the rent. She has contacted the tenant and the matter was quickly resolved
November 24, 2025
Unprompted review
Reply from Leaders - Reigate
Dear Customer
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Leaders Review
Chloe has been an excellent property manager during our tenancy. She is always quick to respond!
February 24, 2026
Unprompted review
Reply from Leaders - Reigate
Dear James Harrison
We greatly appreciate your 5-star review and the time you took to share your experience with Chloe. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Many thanks,
Customer Care Team
Wonderful Property Manager
Our Property Manager Chloe is absolutely wonderful! She’s quick to respond to any queries and doesn’t leave us hanging like all our past managers. A very pleasant lady to communicate with- we hope Chloe is around for the duration of our tenancy ⭐️
August 8, 2025
Unprompted review
Reply from Leaders - Reigate
Dear Aysha, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with Chloe. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon!
Kind regards, Customer Care Team
Only pay for vacant apartments, they can change their mind and leave you stranded
I was relocating from another country and after doing reference checks and paying for the apartment, I thought everything was sealed. I was given a contract to sign of which they said on the move-in day, the landlord will sign too. Almost a month later, I flew to the UK and was set to move-in, I was told that the tenant refused to move out, and so I could not move-in. I was left stranded with my family and refunded my money, with nothing done to get me another apartment as a replacement.
July 31, 2024
Unprompted review
Reply from Leaders - Reigate
Good Afternoon
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards
Customer Care Team
Great to deal with
Fantastic approach, the Reigate team have been fantastic, especially Tom Welsh. He’s been ever so professional that we decided to give him our property into management instead of just tenant search.
August 25, 2023
Unprompted review
I would like to commend Kirsty in the…
I would like to commend Kirsty in the management team following a very difficult tenant. She took so much of the stress and strain away from me and I trusted her implicitly to act in my best interests. She is a credit to the Leaders team and I know that my property is in the best hands. Thanks Kirsty, you’re the best!
March 15, 2023
Unprompted review
Reply from Leaders - Reigate
Dear Debbie
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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